INSTITUTIONAL FRAMEWORKS AND LEADERSHIP
FOR E-GOVERNMENT DEVELOPMENT –
MALAYSIA’S PERSPECTIVE
RUBAIAH HASHIMDeputy DirectorMalaysia Administrative Modernisation and Management Planning Unit (MAMPU), Prime Minister’s Department
CIO Conference For Strengthening Regional Cooperation To Advance E-government Development In Asia And The Pacific5 November 2014 | Shanghai, China
CONTENT
1. National Vision
2. Public Sector ICT Blueprint
3. e-Government Initiatives
4. Way Forward
AGENDA
2
3
NATIONAL VISION
4
• TransformingServiceQuality
• ImprovingOrganisationalProductivity
• ImprovingCustomerServices
• MotivatingEmployees
ICT CONTRIBUTION TO GDP
#28
TOP 20
2010/11 2020
WEF GLOBAL IT REPORT * Among 144 Economies
#16
TOP 10
2011 2020
IMD WORLD COMPETITIVENESS
SCOREBOARDAmong 59 Economies
2010 2020
10.5%
17%
Source : ICTSA 2012, GITR 2010-11, IMD 2011
Note: EIU Digital Economy Ranking has been replaced with WEF Global IT Report as the EIU Digital Economy Ranking report was only produced as a once-off publication
ACHIEVING DIGITAL MALAYSIA’S 2020 ASPIRATIONAL GOALS IS CHALLENGING..
Source : MDEC
5
Economic Transformation Programa comprehensive effort towards high income nation, upholding the NEM
fundamentals (high income, inclusiveness and sustainability)
Oil, Gas
& Energy
Palm Oil
Financial
Services
Tourism
Business
ServicesElectronics
& Electrical
Wholesal
e & retail
Educatio
n
Healthca
re
Communications
Content and
Infrastructure (CCI)
Agricultur
e
Greater
KLGN
I
GN
I
2009 2020
USD6,700
per capita
USD15,000
per capita
Private sector led initiative
and the Government as the
facilitator. Funding from the
private sector (97
percent) with public
sector investment as a
catalyst.
12 National Key
Economic Areas
(NKEAs) as key growth
engines and contributions to
Malaysia’s economic
performance.
Source: Economic Transformation Programme – A Roadmap for Malaysia by PEMANDU
6
e-Government - Entry-Point Project (EPP)
under NKEA CCI
Broadband for All
Establishing
broadband as an
essential service to
Malaysians on par
with other utilities,
e.g. water and
electricityExtend Reach
Acceleration and
expansion of
broadband coverage
in non-urban areas
(e.g. to Zone 2 and
Zone 3)
Smart Network
Differentiated pricing
to provide higher
quality and more
affordable service,
based on QoS
Regional Network
Capacity increase of
Malaysia’s submarine
cable network to lower
international IP
connectivity costs
E-Learning
Integrated approach
to provide access,
devices, and
platforms/content/
applications to benefit
the learning Rakyat
E-Healthcare
Networked healthcare
providers to each
other and to their
patients to improve
productivity and
information
management
E-Government
Increasing the
accessibility, speed,
and transparency of
government services
through
communications
technology
MY Creative Content
Local content hub to
vitalise creative sector,
reduce dependence on
international
connectivity, and
export content
Track & Trace
Using RFID Tag for
traceability applications
for example in container
and logistics for customs
clearance and high value
products such as Swiftlet
Nest
Connecting 1MY
Next-generation
services to provide
ubiquitous connectivity
and compelling services
for the Rakyat at home,
in the workplace,
and ‘on-the-
move’
Enhancing Foundation Pushing BoundariesServing Tomorrow
1. MY Creative
Content
2. Track &
Trace
3. Connecting 1MY
4. E-Learning
5. E-Healthcare
7. Broadband for
All
8. Extended
Reach
9. Smart Network
10. Regional Network
6. E-Government
7
8
PUBLIC SECTOR ICT BLUEPRINT
Source: Public Sector ICT Study, MAMPU 2010
9
PUBLIC SECTOR ICT STRATEGIC PLAN 2011-2015
10
PUBLIC SECTOR ICT STRATEGIC DIRECTIONS
11
6 POLICY TARGET
12
13
Administrative Mechanisms and Implementation Structure
IAP
ICT GOVERNANCE
14
Implementation
Council (ICM)
Flagship Coordination
(FCC)
E-Govt Steering
Com
E-Govt Project
Steering Com
Public Sector ICT &
Internet Com (GITIC)
CIO PanelMAMPU
Secretariat
Flagship Steering
Com
Chaired by
PM
Chaired by
Chief
Secretary
to the Govt
& MDeC
Chaired by Head
of Lead Agency
Chaired by
Deputy DG,
MAMPU
Chaired by
Deputy DG,
MAMPU
Chaired by Chief
Secretary to the
Govt
15
1Gov*Net
E-GOVERNMENT INITIATIVES
16
e-GOVERNMENT WIDE COMMON SYSTEMS
COMPLETED AND ROLLED
OUT
GOE
PMS
eCourts
eLand
GFMASJobs
Malaysia
eSPKB
eSyariah
eServices
eProcurement
HRMIS
Transforming administrative
processes
17
GOVERNMENT INTEGRATED
TELECOMMUNICATION NETWORK
18
Talented & Outstanding PTM Service (TOPS)
FRAMEWORK
19
COMPETENCY ENHANCEMENT
INVOLVEMENT IN PROJECT
FOCUS AREA
CHANGE MANAGEMENT PROGRAM
GOVERNANCE
CO
MP
ET
EN
T IC
T P
ER
SO
NE
L
20
NEW GAME
CHANGING
Big Data
1GovGlobal
2014 onwards
• Smart Devices and BYOD
• Mobility
• SMART Government Framework
• Security & Compliance
• Competency (Capacity Building)
• Service Governance
• Engagement (Crowdsourcing, co-
creation, collaboration)
1GovEA
Open Data
NEW STRATEGIC INITIATIVES
20
1. Enterprise Architecture
2. Big Data
3. Open Data
4. Co-creation engagement
5. Service Mobility
6. Trust & Compliance
7. Capacity & Competency
Capability
myGov Mobile
TOPs
21
22
DIGITAL GOVERNMENT
Source: MDeC
22
23
DIGITAL GOVERNMENT ADDRESSES
A PROMISE…
23
Source: MDeC
24
THANK YOU
Malaysian Administrative Modernisation and Management
Planning Unit
Prime Minister’s Department
www.mampu.gov.my
www.malaysia.gov.my