IBM Commerce for Insurance – Customer-Activated Operations

B2B Integration

Customer-Activated Operations enhances process collaboration across insurers’ ecosystems by minimizing risk and ensuring compliance for critical information.

99.99%average success rate for file transfer

50%decrease in transaction latency

Reduced partner onboarding time from

weeks to days

90% of insurers prioritize getting

closer to customers

76% of executives need more

real-time visibility into business processes

33% of CIOs say IT has NOT mastered the basics of

data exchange

Ecosystem EngagementClosely align your value chain and ecosystem

with efficient data exchanges

Governance, Risk and ComplianceSupport customer-focused initiatives within corporate and regulatory policy

Customer-Focused ProcessesEnhance business processes that support customer engagement

Insurer Agent / Broker

SuppliersWeb

SocialInfluencers

ClaimsPartners

Ratings Agencies

DistributionPartners

RegulatorsIndustryAssociations

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