In the Know about Knowledge Management
Sally Jansen van Vuuren & Alex Natelli
Knowledge Management
WelcomeIntergen, KM & Us
Knowledge, KM & Organisations
The Role of Strategy
Our Services
Wrap-Up
Questions
Knowledge Management
Intergen, KM & Us
“Build enduring knowledge-partnerships with our clients through a continuous commitment to sharing and growing our knowledge & expertise and applying them to your business”
Knowledge Management
How we see Knowledge
Artifacts Skills Heuristics Experience Natural Talent
IT/IM HR ?
Knowledge Management
Where does KM fit?
An approach to creating, storing , sharing and applying knowledge to improve organisational performance
Recognises knowledge as an organisation’s most strategic asset.
Views organisations through an holistic lens : people & behaviours, processes & practices, organisational culture and systems & technology.
Exists in & between people - it’s everybody’s business.
Knowledge Management
Knowledge & Organisations
Data and Information
Knowledge
Organising Resources
Explicit knowledge
Artifacts
Low value
Solving Problems
Tacit knowledge
High value
Knowledge Management
Business Issues
How can we improve
collaboration
3 key staff left – it’s left a big knowledge gap
Who’s the expert on....
I do this every month...there must be a smarter way
The DMS is hopeless
Knowledge Management
The Ad hoc Approach
Most of our energyis spent here.
This is where we need to go to get real value.
Knowledge Management
The Strategy Journey
“Ideal”
“Real”
Leaders
Workforce
Vision Where we want to be
DiscoveryWhere we are now
RoadmapHow we get there
Knowledge Management
Examples of how we work with you
Interviews, Workshops, Focus Groups
Anecdote Circles
Surveys
Appreciative Inquiry
Social Network Analysis
Scenario Building
Knowledge Management
Knowledge Initiatives
Information
Architecture
Formalise
Knowledge
Risks
Knowledge Management
Our ServicesKnowledge
Health-checks
Knowledge Audits
Knowledge Strategy
Development
Knowledge Strategy
Implementation
Tailored Projects & Workshops
Coaching and Support
Knowledge Management
Wrap-UpKnowledge is a strategic asset and it’s everyone’s business
KM makes sense of organisations – it creates a culture, infrastructure and behaviours to support knowledge work
Adopts a collaborative, not siloed, approach
Balance realistic & idealistic needs
It’s easy to talk about, but hard to do
It’s not a one-off project or initiative – it’s a long-term approach to the way we do business
Knowledge Management
Questions?
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