PEOPLEFIRST
C h a n g i n g L i v e s
C h a n g i n g L i v e s
2 0 1 3 A N N U A L R E P O R T
G O O D W I L L 2 0 1 32
OUR VISION Everyone has the opportunity to find their purpose, reach their highest level of self sufficiency, and become productive members of our community.
OUR CORE VALUES
COMMITMENT We demonstrate our value to and impact on the organization.
INNOVATION We exercise the power to make improvements.
INTEGRITY We earn trust through all of our interactions.
LEARNING We grow and succeed through learning.
TEAMWORK We achieve goals and deliver our mission together.
OUR MISSION Our business is changing lives… helping people help themselves through the power of work.
A N N U A L R E P O R T 3
Our jobs begin with people and end with people. People first. 2013 was
a year to recognize that more than any system, machine, technology,
or book; it is the people that make the difference. Our work may be
grounded in gently used goods, but it culminates in changing the lives
of the people we serve- inside our organization and out.
As we embarked on strategic planning for 2014-2016, we chose the
“People First” theme as it is reflective of all that we do as Goodwill.
Whether the 2,135 people we placed into jobs in 2013 or the 1,280
associates now on staff, it is the changes that a job can make in a person’s
life that defines us.
People First means we served over 3,431 returning citizens, 625 severely
disabled individuals, 714 of our Veteran population, and placed 312
individuals into temporary employment through our Goodwill Staffing
Solutions. It means we promoted 30 of our associates within the
organization and recognized over 547 individual and team efforts with
our STARR reward programs.
People First means we opened one new retail store, one new
Community Employment Center, and relocated into a larger second
support and retail operating center in our territory. It means we added
a new government contract for Navy food service employing over 20
individuals, and we achieved a silver-level certification for our Quality
Work Environment Initiative from SourceAmerica.
People First means we renovated the Community Employment Center
at our Richmond Support Center to provide more and better career
development services for the community. It means the over 17,000 hours
devoted to learning by our associates helps to strengthen our collective
knowledge base, becoming more proficient in our operations.
It is a simple rule - what you measure, succeeds. And we measure the
power of work because through work comes hope, independence,
dignity, and strength for the individual.
Our motivation to put people first generated new outcomes and
behaviors for our existing core values to provide greater meaning to
today’s associate - it is not just an exercise in words, but a passion for
changing our culture. It is the language and behaviors that will guide us
as we continue to serve others. It keeps our vision clear. And it reinforces
our mission. We are here to change lives; to put people first.
Our staff and our board are dedicated to our work and we thank you –
our donors, shoppers, partners, and vendors – for your support to put
people first in our community.
David A. Modena
Chair of the Board
David A. Modena Charles Layman
Charles Layman
CEO and President
L E T T E R F R O M T H E P R E S I D E N T & C E O A N D T H E C H A I R O F T H E B O A R D
G O O D W I L L 2 0 1 34
In 2013, we had 830 individuals working in our Donated Goods Programs, 18% of whom are employed through our
enclaves, work adjustment or Transition to Independence (TIE) programs. These 830 individuals took in over 45 million
pounds of gently used goods from 1,134,019 donors.
They worked in 15 attended donation centers and 30 stores, including two outlets, throughout the territory, where they
engaged in over 2.6 million transactions with our customers. Through our retail, post-retail and salvage efforts, they kept
close to 35 million pounds from ever reaching our landfills.
Their combined efforts generated an increase of 12.8% in revenue with $44 million at year’s end - revenue that is reinvested
in putting even more people to work.
Dwayne returned from 10 years in prison with minimal
support. Upon release, and thanks to our partners at
Goodwill of the Valleys, Dwayne was able to return home to
Hampton Roads. He tapped into services at our Community
Employment Center and gained training through a three
month job at Goodwill. Since then, Dwayne has earned a full-
time production position at our Lynnhaven store. Dwayne
says, “Thanks to Goodwill, I enjoy life, my family, and a job
where I make a difference. I had nothing when I got out and
it was scary. I would’ve gone back to my old ways of taking
what wasn’t mine. Goodwill really did change my life.”
Dwayne WilliamsonCEC ServicesProduction AssociatePrincess Anne Store
Randy Revell Supported Employment ServicesProduction Associate, Lynnhaven Store
Randy came to Goodwill as a high school student in our
School-to-Work Program over 20 years ago. His mother
remembers, “I wasn’t sure that Randy would be successful
in life because of his disability, and I would often wonder
about his quality of life. I quickly came to see that Randy was
in good hands at Goodwill and saw their dedication to help
him develop the skills necessary to maintain employment. “
Today, Randy is part of a retail production team in Hampton
Roads. Randy’s Skills Trainer, Tasha Greene, says, “Randy has
a sense of purpose and knows his worth, which was not
evident before he came to Goodwill.”
donated goods: people firstc
ha
ng
ing
live
s
A N N U A L R E P O R T 5
In the first full year of our Navy logistics support contract, we employed 20 new associates and added $1.7 million in revenue.
In addition, we worked with the Goodwill of Lower South Carolina to launch a food service contract at the Navy’s Dam Neck
facility in Virginia Beach. This facility employs 36 associates and generates $1 million in annual revenue. We continue to
service eight contracts with 156 associates in warehousing, custodial and commissary operations through SourceAmerica,
receiving silver level certification for our Quality Work Environment initiative.
Our Goodwill Staffing Solutions placed 312 associates this year – an increase of 59% over 2012 – and generated over
$1.9 million in revenue.
Crystal has worked in two divisions of Goodwill – Donated
Goods and Government Contracts. The transition from retail
associate to that of expert cleaner had a few bumps. Taylor
Greene, Supported Employment Program Manager, says
that throughout that time, “Crystal maintained an inherent
enthusiasm in the job search process which helped make
the job transfer possible.” Of her work, Crystal says, “Goodwill
has taught me how to be a team player to get a job done.
Goodwill has taught me to take pride in my work, especially
to get an area ready for the public. It has been a wonderful
adventure and I’m glad to be working.”
Crystal Burton AbilityOne ProgramExpert Cleaner, Goodwill Services, Inc.
government and commercialbusiness enterprises: people first
ch
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G O O D W I L L 2 0 1 36
For 2013, we served 17,476 people through our five Community Employment Centers and Vocational Rehabilitation Services
– a 7% increase over 2012. 2,135 of these individuals were placed into employment. 258 of these were ex-offenders; 96 were
individuals with severe disabilities; and 160 participated in our Transition to Independence (TIE) Program.
Career Development Services andVocational Rehabilitation Services: people first
0% 5% 10% 15% 20% 25%Other
AutismBlindness/Visual Impairments
Cardiac and Pulmonary DisordersChemical Dependency/Substance Abuse
Deafness/Hearing ImpairmentsDevelopmental Disability other than Autism
Epilepsy/SeizureLearning Disability other than Autism
Neurological DisorderOrthopedic/Mobility Disabilities
Psychiatric, Emotional and Behavioral DisordersSpeech Impairment
Traumatic Brain Injury1%
2.6%
45.2%
28.6%
11.5%
$14.43 $14.97
$19.46
$14.88
$12.38 $11.85$9.73
$12.39
$15.84
$12.13
2.4%
1.2%
1.6%
2013 Placements by Industry2013 AbilityOne Disabilities2013 People Served - 17,476
0% 10% 20% 30% 40% 50%Agriculture, Forestry and Fisheries
Construction
Finance, Insurance, Real Estate
Government
Manufacturing
Other
Retail Trade
Services
Transportation and Public Utilities
Wholesale Trade
2013 Starting Average Wage
0
5
10
15
20
Who
lesale
Trad
e
Tran
spor
tatio
n/Ut
ilities
Serv
ices
Reta
il Tra
de
Othe
r
Man
ufac
turin
g
Gove
rnm
ent
Finan
ce/R
eal E
state
Cons
tructi
on
Agric
ultur
e
5.6%
.3%
14%
21%
23%11.5%
2.4%
13%
7%
2013 AbilityOne Served by Employment Location
0% 5% 10% 15% 20% 25%
AbilityOne - DLA
AbilityOne - Federal Building - NISH
AbilityOne - Federal Courthouse - Lewis E. Powell
AbilityOne - Federal Courthouse Robin-Merhige
AbilityOne - Ft. Eustis Commissary
AbilityOne - Portsmouth Commissary
AbilityOne - Logistics Support
7%
Career DevelopmentServices
Re-Entry Outreach
80%
14%
6%Vocational Services
14%
1%1%
16%8%
3%
17%1%
22%
9%
5%1%
2%
4%
8%
0% 5% 10% 15% 20% 25%Other
AutismBlindness/Visual Impairments
Cardiac and Pulmonary DisordersChemical Dependency/Substance Abuse
Deafness/Hearing ImpairmentsDevelopmental Disability other than Autism
Epilepsy/SeizureLearning Disability other than Autism
Neurological DisorderOrthopedic/Mobility Disabilities
Psychiatric, Emotional and Behavioral DisordersSpeech Impairment
Traumatic Brain Injury1%
2.6%
45.2%
28.6%
11.5%
$14.43 $14.97
$19.46
$14.88
$12.38 $11.85$9.73
$12.39
$15.84
$12.13
2.4%
1.2%
1.6%
2013 Placements by Industry2013 AbilityOne Disabilities2013 People Served - 17,476
0% 10% 20% 30% 40% 50%Agriculture, Forestry and Fisheries
Construction
Finance, Insurance, Real Estate
Government
Manufacturing
Other
Retail Trade
Services
Transportation and Public Utilities
Wholesale Trade
2013 Starting Average Wage
0
5
10
15
20
Who
lesale
Trad
e
Tran
spor
tatio
n/Ut
ilities
Serv
ices
Reta
il Tra
de
Othe
r
Man
ufac
turin
g
Gove
rnm
ent
Finan
ce/R
eal E
state
Cons
tructi
on
Agric
ultur
e
5.6%
.3%
14%
21%
23%11.5%
2.4%
13%
7%
2013 AbilityOne Served by Employment Location
0% 5% 10% 15% 20% 25%
AbilityOne - DLA
AbilityOne - Federal Building - NISH
AbilityOne - Federal Courthouse - Lewis E. Powell
AbilityOne - Federal Courthouse Robin-Merhige
AbilityOne - Ft. Eustis Commissary
AbilityOne - Portsmouth Commissary
AbilityOne - Logistics Support
7%
Career DevelopmentServices
Re-Entry Outreach
80%
14%
6%Vocational Services
14%
1%1%
16%8%
3%
17%1%
22%
9%
5%1%
2%
4%
8%
0% 5% 10% 15% 20% 25%Other
AutismBlindness/Visual Impairments
Cardiac and Pulmonary DisordersChemical Dependency/Substance Abuse
Deafness/Hearing ImpairmentsDevelopmental Disability other than Autism
Epilepsy/SeizureLearning Disability other than Autism
Neurological DisorderOrthopedic/Mobility Disabilities
Psychiatric, Emotional and Behavioral DisordersSpeech Impairment
Traumatic Brain Injury1%
2.6%
45.2%
28.6%
11.5%
$14.43 $14.97
$19.46
$14.88
$12.38 $11.85$9.73
$12.39
$15.84
$12.13
2.4%
1.2%
1.6%
2013 Placements by Industry2013 AbilityOne Disabilities2013 People Served - 17,476
0% 10% 20% 30% 40% 50%Agriculture, Forestry and Fisheries
Construction
Finance, Insurance, Real Estate
Government
Manufacturing
Other
Retail Trade
Services
Transportation and Public Utilities
Wholesale Trade
2013 Starting Average Wage
0
5
10
15
20
Who
lesale
Trad
e
Tran
spor
tatio
n/Ut
ilities
Serv
ices
Reta
il Tra
de
Othe
r
Man
ufac
turin
g
Gove
rnm
ent
Finan
ce/R
eal E
state
Cons
tructi
on
Agric
ultur
e
5.6%
.3%
14%
21%
23%11.5%
2.4%
13%
7%
2013 AbilityOne Served by Employment Location
0% 5% 10% 15% 20% 25%
AbilityOne - DLA
AbilityOne - Federal Building - NISH
AbilityOne - Federal Courthouse - Lewis E. Powell
AbilityOne - Federal Courthouse Robin-Merhige
AbilityOne - Ft. Eustis Commissary
AbilityOne - Portsmouth Commissary
AbilityOne - Logistics Support
7%
Career DevelopmentServices
Re-Entry Outreach
80%
14%
6%Vocational Services
14%
1%1%
16%8%
3%
17%1%
22%
9%
5%1%
2%
4%
8%
7A N N U A L R E P O R T
Trymaine is a wonderful example of someone who made the most of what our Community Employment Centers (CEC) offer. He came to Goodwill as a single parent with minimal work experience and a criminal background. Employment Specialist Barbara Delbridge opened his eyes to his potential. After many follow-up appointments and time in the CEC, Trymaine received a bonding letter, registered for Selective Services, secured his I-9 documentation, obtained “gold” on his career readiness certification, attended and successfully completed multiple professional certifications that led to temporary employment. In ongoing partnership with Barbara and the CEC, Trymaine is now employed with Tyson Chicken as a full-time production worker.
Trymaine Watkins CEC ServicesProduction, Tyson Chicken
Joshua Smith Supported Employment ServicesProduction Associate, Lynnhaven Store
Joshua came to Goodwill after a frustrating work experience in an environment lacking proper support. Joshua’s intellectual disability and lack of assistance in the workplace made it very difficult for him to be successful. Just prior to coming to Goodwill, Joshua was attending a day treatment program as part of his daily activity. Once at Goodwill, Joshua began to experience new things, and learn new skills, all while being compensated. Joshua states, “Coming to work helps me with my problems and I don’t have to stay home and do nothing.” Skills Trainer Tasha Greene says that Joshua has even earned the title of “Cheerleader of Goodwill” because of his enthusiasm for his work.
0% 5% 10% 15% 20% 25%Other
AutismBlindness/Visual Impairments
Cardiac and Pulmonary DisordersChemical Dependency/Substance Abuse
Deafness/Hearing ImpairmentsDevelopmental Disability other than Autism
Epilepsy/SeizureLearning Disability other than Autism
Neurological DisorderOrthopedic/Mobility Disabilities
Psychiatric, Emotional and Behavioral DisordersSpeech Impairment
Traumatic Brain Injury1%
2.6%
45.2%
28.6%
11.5%
$14.43 $14.97
$19.46
$14.88
$12.38 $11.85$9.73
$12.39
$15.84
$12.13
2.4%
1.2%
1.6%
2013 Placements by Industry2013 AbilityOne Disabilities2013 People Served - 17,476
0% 10% 20% 30% 40% 50%Agriculture, Forestry and Fisheries
Construction
Finance, Insurance, Real Estate
Government
Manufacturing
Other
Retail Trade
Services
Transportation and Public Utilities
Wholesale Trade
2013 Starting Average Wage
0
5
10
15
20
Who
lesale
Trad
e
Tran
spor
tatio
n/Ut
ilities
Serv
ices
Reta
il Tra
de
Othe
r
Man
ufac
turin
g
Gove
rnm
ent
Finan
ce/R
eal E
state
Cons
tructi
on
Agric
ultur
e
5.6%
.3%
14%
21%
23%11.5%
2.4%
13%
7%
2013 AbilityOne Served by Employment Location
0% 5% 10% 15% 20% 25%
AbilityOne - DLA
AbilityOne - Federal Building - NISH
AbilityOne - Federal Courthouse - Lewis E. Powell
AbilityOne - Federal Courthouse Robin-Merhige
AbilityOne - Ft. Eustis Commissary
AbilityOne - Portsmouth Commissary
AbilityOne - Logistics Support
7%
Career DevelopmentServices
Re-Entry Outreach
80%
14%
6%Vocational Services
14%
1%1%
16%8%
3%
17%1%
22%
9%
5%1%
2%
4%
8%
0% 5% 10% 15% 20% 25%Other
AutismBlindness/Visual Impairments
Cardiac and Pulmonary DisordersChemical Dependency/Substance Abuse
Deafness/Hearing ImpairmentsDevelopmental Disability other than Autism
Epilepsy/SeizureLearning Disability other than Autism
Neurological DisorderOrthopedic/Mobility Disabilities
Psychiatric, Emotional and Behavioral DisordersSpeech Impairment
Traumatic Brain Injury1%
2.6%
45.2%
28.6%
11.5%
$14.43 $14.97
$19.46
$14.88
$12.38 $11.85$9.73
$12.39
$15.84
$12.13
2.4%
1.2%
1.6%
2013 Placements by Industry2013 AbilityOne Disabilities2013 People Served - 17,476
0% 10% 20% 30% 40% 50%Agriculture, Forestry and Fisheries
Construction
Finance, Insurance, Real Estate
Government
Manufacturing
Other
Retail Trade
Services
Transportation and Public Utilities
Wholesale Trade
2013 Starting Average Wage
0
5
10
15
20
Who
lesale
Trad
e
Tran
spor
tatio
n/Ut
ilities
Serv
ices
Reta
il Tra
de
Othe
r
Man
ufac
turin
g
Gove
rnm
ent
Finan
ce/R
eal E
state
Cons
tructi
on
Agric
ultur
e
5.6%
.3%
14%
21%
23%11.5%
2.4%
13%
7%
2013 AbilityOne Served by Employment Location
0% 5% 10% 15% 20% 25%
AbilityOne - DLA
AbilityOne - Federal Building - NISH
AbilityOne - Federal Courthouse - Lewis E. Powell
AbilityOne - Federal Courthouse Robin-Merhige
AbilityOne - Ft. Eustis Commissary
AbilityOne - Portsmouth Commissary
AbilityOne - Logistics Support
7%
Career DevelopmentServices
Re-Entry Outreach
80%
14%
6%Vocational Services
14%
1%1%
16%8%
3%
17%1%
22%
9%
5%1%
2%
4%
8%
ch
an
gin
g li
ves
ch
an
gin
g li
ves
G O O D W I L L 2 0 1 38
We also have over 300 jobs in support roles for our organization in Finance, Human Resources, Marketing and
Communications, Development, Information Technology, and Assets Protection. In our performance planning, we focus on
learning and development as a total organization, including setting learning goals. We promoted 30 individuals internally -
striving to place people in growing roles both inside and outside our organization. Goodwill is more than a store…
it is a starting point.
Roxanne’s physical disability was limiting aspects of her
mobility and making it more of a challenge to secure
competitive employment on her own when she came to
Goodwill. Through our Supported Employment Program,
she pursued janitorial training and earned a position on our
AbilityOne contract at the Federal Building in Richmond.
Roxanne has been with Goodwill since 2001 and her
supervisors, co-workers, and tenants consistently recognize
her quality of work. Site supervisor Maxine Mason says that
Roxanne is a valuable asset to her team and often appoints
her as lead supervisor for the evening shift. Roxanne says,
“I love the opportunities I have thanks to Goodwill.
I love my work.”
Roxanne Wright AbilityOne ProgramExpert Cleaner,Goodwill Services, Inc.
Dwayne BurrellCEC ServicesManagement Trainee, Piccadilly Restaurants
Dwayne is a 48-year-old veteran of the United States Army
Reserves. Dwayne came to Goodwill with a career history
that included owning a successful food service business, but
had been unemployed for over a year and was frustrated.
Our Employment Specialists worked with Dwayne to develop
a marketable resume, set goals, and identify job leads.
Their collective efforts paid off as Dwayne is now a general
manager-in-training for Piccadilly Cafeteria. “Compared to
other resources, I got more from Goodwill in five days than
from all the others over five months. Goodwill is one of the
best resources for people who are trying to turn their careers
around,” says Dwayne.
Goodwill: people first
A N N U A L R E P O R T 9
partners: people first
Partners who provide services for our mission:
PARTNERSHIP FOR
FAMILIESNorthside
PARTNERS IN DONATED GOODS INITIATIVESDell ReconnectCentral Virginia Waste ManagementWhole Foods MarketMen’s WearhouseAshland Christian CenterAltriaCollege Hunks HaulingGoochland Clothes ClosetStihl Inc.GEICOYMCAHaynes FurnitureCintasManconFederal Reserve BankKiln CreekRunning ManCourthouse EstatesAnheuser-BuschVirginia Baptist HomeVirginia UrologyCapital Region AirportTikkun of NorfolkCommonwealth Catholic CharitiesAmerican Family Fitness CentersChesterfield Town Center Mall
G O O D W I L L 2 0 1 31 0
LOCAL SCHOOLS AND COLLEGESFirst Colonial High School JROTCLandsdown High SchoolSt. Christopher’s SchoolJames River High SchoolRichmond Public SchoolsHenrico County Public SchoolsVCU Brand CenterThe College of William and MaryChesterfield County Public SchoolsNewport News Public SchoolsNorfolk Public SchoolsECPI
PARTNERS IN COLLABORATIONCapital OneThalhimer Commercial RealtyPiedmont CorporationGreater Richmond SHRMPetersburg Advisory CouncilShared KnowledgeMicrosoftVirginia Credit UnionSt. James’ Episcopal ChurchWells FargoWays to WorkChesapeake Public Library
Girl Scouts of the Colonial CoastCARITASTFC RecyclingVirginia Aquarium and Marine Science CenterTowneBank
PARTNERS IN SERVICEDillwyn Correctional CenterLunenburg Correctional CenterRichmond City JailRubiconChaplain ServicesPetersburg Jail AnnexHilliard HouseCommunity College Workforce AllianceJ. Sargeant Reynolds Community CollegeJohn Tyler Community CollegeThomas Nelson Community CollegeTidewater Community CollegeSenior ConnectionsRichmond City Department of Social ServicesHenrico County Department of Social ServicesChesterfield County Department of Social ServicesNorfolk Department of Social ServicesPortsmouth Department of Social ServicesVirginia Beach Department of Social ServicesVirginia Employment Commission
William Byrd Community HousePartnerships For Families NorthsideRichmond Behavioral Health AuthorityWCLM Radio 1450District 19 Community Services BoardCharles City Public SchoolsChesterfield County Public SchoolsColonial Heights Public SchoolsNew Kent County Public SchoolsPortsmouth Public SchoolsYork County Public SchoolsVirginia Department of Veterans Services/ Virginia Values Veterans (V3)The City of Norfolk-Veteran’s ServicesOpportunity Inc.Tidewater Military Services CouncilFleet and Family ServicesBoaz and RuthSt. Joseph’s VillaNeighborhood Resource CenterYMCA of South Hampton RoadsHuntersville Community CenterJudeo Christian Outreach CenterSamaritan HouseVirginia Peninsula Foodbank
partners: people first
A N N U A L R E P O R T 1 1
2013 financials: people firstYour contributions and our business combine to put people first.
Goodwill Operations (in millions)Contributions and Revenues
Contributions and Sales of Donated Goods $ 44.1
Contracts 11.6
Fees and Grants from Governmental Agencies 2.6
Public Support 0.9
Other 0.4
$ 59.6
Reinvestment in Mission $ 3.9
Beginning Assets 26.4
Ending Assets $ 30.3
Expenditures
Donated Goods and Store Operations $ 32.1
Contracts 11.3
Education, Training and Employment 3.8
Placement Services 0.8
Administrative Expenses 7.4
Fund Raising 0.3
Total Expenses $ 55.7
PHOTO
G O O D W I L L 2 0 1 31 2
FOUNDER’S CIRCLE($1,000 AND ABOVE)Mr. and Mrs. Benjamin C. AckerlyBradford ArmstrongMalcolm W. BatesAbraham M. BetheaWilliam BerkeleyDerby D. BrackettJames L. Brooks Sr.Jeannie R. ButlerWilliam F. CarlsonRussell R. ColemanDavid S. CohnMr. and Mrs. James R.V. Daniel IIIHelen D. DowJoe S. FrankMr. and Mrs. Alexander J. Kay, Jr.Mr. and Mrs. Thomas C. KleineMr. and Mrs. Charles D. LaymanJ. Charles LinkDavid A. ModenaMalcolm M. RandolphMaria P. RasmussenWilliam S. RichardsonMr. and Mrs. Christopher E. RouzieBrad and Janet SauerW. Scott SimsDonna SpurrierMr. and Mrs. Richard S. Sutton
Mr. and Mrs. James W. TheobaldMatt and Ellen ThornhillMr. and Mrs. James E. UkropWesley H. WatkinsMichael J. WincklerDaniel L. Williams
BENEFACTORS ($500-$999)AnonymousDavid E. BaileyMark and Sandra BarthAngela BeanNatalie C. BisgerJ. Stewart BryanAnnette CreweJ. Morgan DavisLaura E. FaisonEden A. GlennNancy Ellen GrizzardTaylor Marie HeringDoris M. HickmanElizabeth KayDale L. KennedyWilliam G. KinzieKaren S. KoehlerSheryl LangeLuAnn OrieCordelia StarkesShawnta Totten
donors: people first
Jocelyn D. Trimiew Gordan W. WallaceElizabeth Kay Wilson
ADVOCATES (UP TO $499)AnonymousCarol H. AlleyJames F. AndersonWarren BallardLindsey F. BardenMary Ellen BerryLewis T. BookerCaroline Y. BrandtJean D. BrennanPhillip J. BrownWilmot J. BrownJoanne Raines Brinkley TrustChristopher J. CampbellRichard H. Carr, Jr.Caley CantrellRegina W. CooperDeborah J. CrawfordThe Curtis GroupCarrington S. DavisWilliam Durbin C. DayJames A. DeBlasioAltamont DickersonEllis M. DunkumMary Lou B. Elliotte
William P. ForbesPatricia A. GoodingStuart V. GrandisLloyd A. GreenMichael A. HartenbergLula HarrisLeila N. HarrisonPhilip D. HightowerCharles E. HitePatricia O. HiteTheresa Hite-GormanJean P. HolmanSusan Luanne HolsingerStephen HuyckCharles IngramJackie JacksonJames P. KastelbergWilliam R. KingCharles W. LaughlinJerome N. LevineEdward MackHugh C. MillerJosephine J. MillerMary T. MoranShalae MorganGray F. MorrisMartha C. MurdockMary MurdockMr. and Mrs. John D. Nelms
A N N U A L R E P O R T 1 3
donors: people first
William P. ForbesPatricia A. GoodingStuart V. GrandisLloyd A. GreenMichael A. HartenbergLula HarrisLeila N. HarrisonPhilip D. HightowerCharles E. HitePatricia O. HiteTheresa Hite-GormanJean P. HolmanSusan Luanne HolsingerStephen HuyckCharles IngramJackie JacksonJames P. KastelbergWilliam R. KingCharles W. LaughlinJerome N. LevineEdward MackHugh C. MillerJosephine J. MillerMary T. MoranShalae MorganGray F. MorrisMartha C. MurdockMary MurdockMr. and Mrs. John D. Nelms
Steven M. OdenThomas P. OwensKristina PaganJoanne H. PetersonGilbert K. QueitzschDebra G. RatliffeEarl J. ReberG. Everett ReveleyHenry G. RhoneTonica L. RickettElizabeth W. RountreeEdith H. SchinkelRachel SchultzGeorge O. SledgeMary L. StaggPatricia A. StuckeyDavid TestroetNestor TorresJulia A. TreglownThomas H. Tullidge, Jr.Judy VandercookPaul W. WalaskayJudith C. WaldronChristina J. WallaceScott WarrenGail P. WelsteadMicah E. WhiteMarshall P. WillardBruce & Melissa Williams
Sophie E. WilliamsSteven WilliamsDorothy L. WoodMarjorie A. WoodyLori Pycior Wright
FOUNDATIONS & CORPORATIONS All Saints Episcopal Church AxcelerBank of AmericaBrookfield FoundationThe Cameron FoundationHerbert and Annie Carlton FoundationThe Garland & Agnes Taylor Gray FoundationCrater Regional Workforce Investment GroupDominion Virginia PowerDouglas and Marianne Dickerson Foundation Durham Foundation ExxonMobil Foundation Gray Holdings, LLC.Lakeside United Methodist ChurchMeadWestvaco Foundation Professional Contract Services, Inc. Robins Foundation Showalter Family FundSinclair & Associates Inc.SpringwireSt. James’s Episcopal Church of Richmond Stihl, Inc.
TowneBank Foundation United Way of Greater Richmond and Petersburg United Way of South Hampton Roads The Vanguard GroupVirginia Non-Profit Housing CoalitionWalmart Wells Fargo Foundation Westover South & Woods Civic Association
MEMORIALS In Memory of Joanne R. Brinkley by Derby and Doug BrackettIn Memory of the Hite and Gorman Families by Theresa Hite Gorman
HONORARIUMSIn Honor of Derby Brackett by her FamilyIn Honor of Alex J. Kay by Elizabeth K. WilsonIn Honor of Alex J. Kay by Mr. & Mrs. S. Bruce WilliamsIn Honor of Charles D. Layman on his 30th Anniversary with Goodwill In Honor of Charles D. Layman by Robert HicksIn Honor of Goodwill Associates by Derby D. BrackettIn Honor of Sophie Williams by Liz Rountree
G O O D W I L L 2 0 1 31 4
Dave A. ModenaChair of the BoardFirstSTREET
W. Scott SimsVice Chair of the BoardSandy Spring Bank
Christopher E. RouzieSecretaryCushman & Wakefield/Thalhimer
J. Charles LinkTreasurerUnion First Market Bankshares
Maria P. Rasmussen, EsquireAssistant TreasurerMeadWestvaco
OFFICERS ADVISORY BOARDBOARD OF DIRECTORS
Benjamin C. Ackerly, EsquireHunton & Williams LLP
Lindsey F. BardenThe Rappaport Companies
William BerkeleyDeloitte
J. Morgan DavisTowneBank
Joe S. FrankDavid, Kamp & Frank, LLC
Thomas C. Kleine, EsquireTroutman Sanders, LLP
David NelmsConvergent Business Solutions, LLC
Bradford B. Sauer C. F. Sauer Company
Donna SpurrierSpurrier Media Group
Timothy J. StifflerCommonwealth Lodging Companies
Richard S. SuttonButler Lumber Company
James W. Theobald, EsquireHirschler Fleischer
Shawnta S. Totten, Esquire Dollar Tree, Inc.
Wesley H. WatkinsCherry, Bekaert & Holland, LLP
Dorothy L. WoodJD&W Construction
Brad ArmstrongThe Martin Agency
Malcolm W. Bates, CPM Colliers International
Vickie Blanchard Fraîche
Caley Cantrell VCU Brandcenter, Professor
David S. Cohn, Esquire Troutman Sanders LLP
R. Russell ColemanCherry Bekaert LLP
Dr. Michael J. Decker Advanced Orthopaedic Centers
Alex Kay, Jr. Philip Morris, Retired
Marc Lockhart MBL Enterprises, LLC
Tony LovetteThe Specialty Group
Jessica NollWTVR-TV
Malcolm M. Randolph Richmond Primoid, Inc., Retired
Claire R. Shaffner Claire R. Shaffner Marketing
Melissa ShawHigh Tower Investigative Group LLC
Daniel W. Simmons Kentucky Fried Chicken of Petersburg, Inc.
Thomas H. Tullidge, Jr. Cary Street Partners LLC
James E. UkropNew Richmond Ventures
Gordon W. WallaceFleet & Associates
Gail P. Welstead, RNTravelers Insurance Company, Retired
Daniel L. Williams Richmond Corrugated, Inc.
A N N U A L R E P O R T 1 5
our locations Central Virginia Support Center6301 Midlothian TurnpikeRichmond, VA 23225Monday – Friday 8 a.m. – 5 p.m.Phone: (804) 745-6300Fax: (804) 276-6519 1-800-922-0661
For a complete listing of our over 30 stores and attended donation centers throughout our territory, please visit our website: www.goodwillvirginia.org
New Locations in 2013
Hampton Roads Retail Operations Center 1911 Saville RowHampton, Va. 23666Monday – Friday 8 a.m. – 5 p.m.Phone: (757) 248-9405Fax: (757) 248- 9416
Centerville Retail StoreHampton Roads Retail Operations Center
Hampton Roads Retail Operations Center Northside Community Employment Center
C h a n g i n g L i v e s
C h a n g i n g L i v e s
goodwillvirginia.org
Celebrating 30 years withCharles D. Layman