Goodwill Industries serving Hampton Roads & Central Virginia - 2013 Annual Report

PEOPLEFIRST

C h a n g i n g L i v e s


2 0 1 3 A N N U A L R E P O R T

G O O D W I L L 2 0 1 32

OUR VISION Everyone has the opportunity to find their purpose, reach their highest level of self sufficiency, and become productive members of our community.

OUR CORE VALUES

COMMITMENT We demonstrate our value to and impact on the organization.

INNOVATION We exercise the power to make improvements.

INTEGRITY We earn trust through all of our interactions.

LEARNING We grow and succeed through learning.

TEAMWORK We achieve goals and deliver our mission together.

OUR MISSION Our business is changing lives… helping people help themselves through the power of work.

A N N U A L R E P O R T 3

Our jobs begin with people and end with people. People first. 2013 was

a year to recognize that more than any system, machine, technology,

or book; it is the people that make the difference. Our work may be

grounded in gently used goods, but it culminates in changing the lives

of the people we serve- inside our organization and out.

As we embarked on strategic planning for 2014-2016, we chose the

“People First” theme as it is reflective of all that we do as Goodwill.

Whether the 2,135 people we placed into jobs in 2013 or the 1,280

associates now on staff, it is the changes that a job can make in a person’s

life that defines us.

People First means we served over 3,431 returning citizens, 625 severely

disabled individuals, 714 of our Veteran population, and placed 312

individuals into temporary employment through our Goodwill Staffing

Solutions. It means we promoted 30 of our associates within the

organization and recognized over 547 individual and team efforts with

our STARR reward programs.

People First means we opened one new retail store, one new

Community Employment Center, and relocated into a larger second

support and retail operating center in our territory. It means we added

a new government contract for Navy food service employing over 20

individuals, and we achieved a silver-level certification for our Quality

Work Environment Initiative from SourceAmerica.

People First means we renovated the Community Employment Center

at our Richmond Support Center to provide more and better career

development services for the community. It means the over 17,000 hours

devoted to learning by our associates helps to strengthen our collective

knowledge base, becoming more proficient in our operations.

It is a simple rule - what you measure, succeeds. And we measure the

power of work because through work comes hope, independence,

dignity, and strength for the individual.

Our motivation to put people first generated new outcomes and

behaviors for our existing core values to provide greater meaning to

today’s associate - it is not just an exercise in words, but a passion for

changing our culture. It is the language and behaviors that will guide us

as we continue to serve others. It keeps our vision clear. And it reinforces

our mission. We are here to change lives; to put people first.

Our staff and our board are dedicated to our work and we thank you –

our donors, shoppers, partners, and vendors – for your support to put

people first in our community.

David A. Modena

Chair of the Board

David A. Modena Charles Layman

Charles Layman

CEO and President

L E T T E R F R O M T H E P R E S I D E N T & C E O A N D T H E C H A I R O F T H E B O A R D

G O O D W I L L 2 0 1 34

In 2013, we had 830 individuals working in our Donated Goods Programs, 18% of whom are employed through our

enclaves, work adjustment or Transition to Independence (TIE) programs. These 830 individuals took in over 45 million

pounds of gently used goods from 1,134,019 donors.

They worked in 15 attended donation centers and 30 stores, including two outlets, throughout the territory, where they

engaged in over 2.6 million transactions with our customers. Through our retail, post-retail and salvage efforts, they kept

close to 35 million pounds from ever reaching our landfills.

Their combined efforts generated an increase of 12.8% in revenue with $44 million at year’s end - revenue that is reinvested

in putting even more people to work.

Dwayne returned from 10 years in prison with minimal

support. Upon release, and thanks to our partners at

Goodwill of the Valleys, Dwayne was able to return home to

Hampton Roads. He tapped into services at our Community

Employment Center and gained training through a three

month job at Goodwill. Since then, Dwayne has earned a full-

time production position at our Lynnhaven store. Dwayne

says, “Thanks to Goodwill, I enjoy life, my family, and a job

where I make a difference. I had nothing when I got out and

it was scary. I would’ve gone back to my old ways of taking

what wasn’t mine. Goodwill really did change my life.”

Dwayne WilliamsonCEC ServicesProduction AssociatePrincess Anne Store

Randy Revell Supported Employment ServicesProduction Associate, Lynnhaven Store

Randy came to Goodwill as a high school student in our

School-to-Work Program over 20 years ago. His mother

remembers, “I wasn’t sure that Randy would be successful

in life because of his disability, and I would often wonder

about his quality of life. I quickly came to see that Randy was

in good hands at Goodwill and saw their dedication to help

him develop the skills necessary to maintain employment. “

Today, Randy is part of a retail production team in Hampton

Roads. Randy’s Skills Trainer, Tasha Greene, says, “Randy has

a sense of purpose and knows his worth, which was not

evident before he came to Goodwill.”

donated goods: people firstc

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In the first full year of our Navy logistics support contract, we employed 20 new associates and added $1.7 million in revenue.

In addition, we worked with the Goodwill of Lower South Carolina to launch a food service contract at the Navy’s Dam Neck

facility in Virginia Beach. This facility employs 36 associates and generates $1 million in annual revenue. We continue to

service eight contracts with 156 associates in warehousing, custodial and commissary operations through SourceAmerica,

receiving silver level certification for our Quality Work Environment initiative.

Our Goodwill Staffing Solutions placed 312 associates this year – an increase of 59% over 2012 – and generated over

$1.9 million in revenue.

Crystal has worked in two divisions of Goodwill – Donated

Goods and Government Contracts. The transition from retail

associate to that of expert cleaner had a few bumps. Taylor

Greene, Supported Employment Program Manager, says

that throughout that time, “Crystal maintained an inherent

enthusiasm in the job search process which helped make

the job transfer possible.” Of her work, Crystal says, “Goodwill

has taught me how to be a team player to get a job done.

Goodwill has taught me to take pride in my work, especially

to get an area ready for the public. It has been a wonderful

adventure and I’m glad to be working.”

Crystal Burton AbilityOne ProgramExpert Cleaner, Goodwill Services, Inc.

government and commercialbusiness enterprises: people first

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G O O D W I L L 2 0 1 36

For 2013, we served 17,476 people through our five Community Employment Centers and Vocational Rehabilitation Services

– a 7% increase over 2012. 2,135 of these individuals were placed into employment. 258 of these were ex-offenders; 96 were

individuals with severe disabilities; and 160 participated in our Transition to Independence (TIE) Program.

Career Development Services andVocational Rehabilitation Services: people first

0% 5% 10% 15% 20% 25%Other

AutismBlindness/Visual Impairments

Cardiac and Pulmonary DisordersChemical Dependency/Substance Abuse

Deafness/Hearing ImpairmentsDevelopmental Disability other than Autism

Epilepsy/SeizureLearning Disability other than Autism

Neurological DisorderOrthopedic/Mobility Disabilities

Psychiatric, Emotional and Behavioral DisordersSpeech Impairment

Traumatic Brain Injury1%

2.6%

45.2%

28.6%

11.5%

$14.43 $14.97

$19.46

$14.88

$12.38 $11.85$9.73

$12.39

$15.84

$12.13

2.4%

1.2%

1.6%

2013 Placements by Industry2013 AbilityOne Disabilities2013 People Served - 17,476

0% 10% 20% 30% 40% 50%Agriculture, Forestry and Fisheries

Construction

Finance, Insurance, Real Estate

Government

Manufacturing

Other

Retail Trade

Services

Transportation and Public Utilities

Wholesale Trade

2013 Starting Average Wage

0

5

10

15

20

Who

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Trad

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Tran

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5.6%

.3%

14%

21%

23%11.5%

2.4%

13%

7%

2013 AbilityOne Served by Employment Location

0% 5% 10% 15% 20% 25%

AbilityOne - DLA

AbilityOne - Federal Building - NISH

AbilityOne - Federal Courthouse - Lewis E. Powell

AbilityOne - Federal Courthouse Robin-Merhige

AbilityOne - Ft. Eustis Commissary

AbilityOne - Portsmouth Commissary

AbilityOne - Logistics Support

7%

Career DevelopmentServices

Re-Entry Outreach

80%

14%

6%Vocational Services

14%

1%1%

16%8%

3%

17%1%

22%

9%

5%1%

2%

4%

8%

0% 5% 10% 15% 20% 25%Other








2.6%

45.2%

28.6%

11.5%

$14.43 $14.97

$19.46

$14.88

$12.38 $11.85$9.73

$12.39

$15.84

$12.13

2.4%

1.2%

1.6%



Construction


Government

Manufacturing

Other

Retail Trade

Services


Wholesale Trade


0

5

10

15

20

Who

lesale

Trad

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Tran

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ilities

Serv

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Reta

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Finan

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state

Cons

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Agric

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5.6%

.3%

14%

21%

23%11.5%

2.4%

13%

7%


0% 5% 10% 15% 20% 25%

AbilityOne - DLA







7%


Re-Entry Outreach

80%

14%


14%

1%1%

16%8%

3%

17%1%

22%

9%

5%1%

2%

4%

8%

0% 5% 10% 15% 20% 25%Other








2.6%

45.2%

28.6%

11.5%

$14.43 $14.97

$19.46

$14.88

$12.38 $11.85$9.73

$12.39

$15.84

$12.13

2.4%

1.2%

1.6%



Construction


Government

Manufacturing

Other

Retail Trade

Services


Wholesale Trade


0

5

10

15

20

Who

lesale

Trad

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Tran

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Serv

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Reta

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Cons

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Agric

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5.6%

.3%

14%

21%

23%11.5%

2.4%

13%

7%


0% 5% 10% 15% 20% 25%

AbilityOne - DLA







7%


Re-Entry Outreach

80%

14%


14%

1%1%

16%8%

3%

17%1%

22%

9%

5%1%

2%

4%

8%

7A N N U A L R E P O R T

Trymaine is a wonderful example of someone who made the most of what our Community Employment Centers (CEC) offer. He came to Goodwill as a single parent with minimal work experience and a criminal background. Employment Specialist Barbara Delbridge opened his eyes to his potential. After many follow-up appointments and time in the CEC, Trymaine received a bonding letter, registered for Selective Services, secured his I-9 documentation, obtained “gold” on his career readiness certification, attended and successfully completed multiple professional certifications that led to temporary employment. In ongoing partnership with Barbara and the CEC, Trymaine is now employed with Tyson Chicken as a full-time production worker.

Trymaine Watkins CEC ServicesProduction, Tyson Chicken

Joshua Smith Supported Employment ServicesProduction Associate, Lynnhaven Store

Joshua came to Goodwill after a frustrating work experience in an environment lacking proper support. Joshua’s intellectual disability and lack of assistance in the workplace made it very difficult for him to be successful. Just prior to coming to Goodwill, Joshua was attending a day treatment program as part of his daily activity. Once at Goodwill, Joshua began to experience new things, and learn new skills, all while being compensated. Joshua states, “Coming to work helps me with my problems and I don’t have to stay home and do nothing.” Skills Trainer Tasha Greene says that Joshua has even earned the title of “Cheerleader of Goodwill” because of his enthusiasm for his work.

0% 5% 10% 15% 20% 25%Other








2.6%

45.2%

28.6%

11.5%

$14.43 $14.97

$19.46

$14.88

$12.38 $11.85$9.73

$12.39

$15.84

$12.13

2.4%

1.2%

1.6%



Construction


Government

Manufacturing

Other

Retail Trade

Services


Wholesale Trade


0

5

10

15

20

Who

lesale

Trad

e

Tran

spor

tatio

n/Ut

ilities

Serv

ices

Reta

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Othe

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Man

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Finan

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state

Cons

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Agric

ultur

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5.6%

.3%

14%

21%

23%11.5%

2.4%

13%

7%


0% 5% 10% 15% 20% 25%

AbilityOne - DLA







7%


Re-Entry Outreach

80%

14%


14%

1%1%

16%8%

3%

17%1%

22%

9%

5%1%

2%

4%

8%

0% 5% 10% 15% 20% 25%Other








2.6%

45.2%

28.6%

11.5%

$14.43 $14.97

$19.46

$14.88

$12.38 $11.85$9.73

$12.39

$15.84

$12.13

2.4%

1.2%

1.6%



Construction


Government

Manufacturing

Other

Retail Trade

Services


Wholesale Trade


0

5

10

15

20

Who

lesale

Trad

e

Tran

spor

tatio

n/Ut

ilities

Serv

ices

Reta

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Othe

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Man

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Finan

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eal E

state

Cons

tructi

on

Agric

ultur

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5.6%

.3%

14%

21%

23%11.5%

2.4%

13%

7%


0% 5% 10% 15% 20% 25%

AbilityOne - DLA







7%


Re-Entry Outreach

80%

14%


14%

1%1%

16%8%

3%

17%1%

22%

9%

5%1%

2%

4%

8%

ch

an

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ves

ch

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G O O D W I L L 2 0 1 38

We also have over 300 jobs in support roles for our organization in Finance, Human Resources, Marketing and

Communications, Development, Information Technology, and Assets Protection. In our performance planning, we focus on

learning and development as a total organization, including setting learning goals. We promoted 30 individuals internally -

striving to place people in growing roles both inside and outside our organization. Goodwill is more than a store…

it is a starting point.

Roxanne’s physical disability was limiting aspects of her

mobility and making it more of a challenge to secure

competitive employment on her own when she came to

Goodwill. Through our Supported Employment Program,

she pursued janitorial training and earned a position on our

AbilityOne contract at the Federal Building in Richmond.

Roxanne has been with Goodwill since 2001 and her

supervisors, co-workers, and tenants consistently recognize

her quality of work. Site supervisor Maxine Mason says that

Roxanne is a valuable asset to her team and often appoints

her as lead supervisor for the evening shift. Roxanne says,

“I love the opportunities I have thanks to Goodwill.

I love my work.”

Roxanne Wright AbilityOne ProgramExpert Cleaner,Goodwill Services, Inc.

Dwayne BurrellCEC ServicesManagement Trainee, Piccadilly Restaurants

Dwayne is a 48-year-old veteran of the United States Army

Reserves. Dwayne came to Goodwill with a career history

that included owning a successful food service business, but

had been unemployed for over a year and was frustrated.

Our Employment Specialists worked with Dwayne to develop

a marketable resume, set goals, and identify job leads.

Their collective efforts paid off as Dwayne is now a general

manager-in-training for Piccadilly Cafeteria. “Compared to

other resources, I got more from Goodwill in five days than

from all the others over five months. Goodwill is one of the

best resources for people who are trying to turn their careers

around,” says Dwayne.

Goodwill: people first


partners: people first

Partners who provide services for our mission:

PARTNERSHIP FOR

FAMILIESNorthside

PARTNERS IN DONATED GOODS INITIATIVESDell ReconnectCentral Virginia Waste ManagementWhole Foods MarketMen’s WearhouseAshland Christian CenterAltriaCollege Hunks HaulingGoochland Clothes ClosetStihl Inc.GEICOYMCAHaynes FurnitureCintasManconFederal Reserve BankKiln CreekRunning ManCourthouse EstatesAnheuser-BuschVirginia Baptist HomeVirginia UrologyCapital Region AirportTikkun of NorfolkCommonwealth Catholic CharitiesAmerican Family Fitness CentersChesterfield Town Center Mall

G O O D W I L L 2 0 1 31 0

LOCAL SCHOOLS AND COLLEGESFirst Colonial High School JROTCLandsdown High SchoolSt. Christopher’s SchoolJames River High SchoolRichmond Public SchoolsHenrico County Public SchoolsVCU Brand CenterThe College of William and MaryChesterfield County Public SchoolsNewport News Public SchoolsNorfolk Public SchoolsECPI

PARTNERS IN COLLABORATIONCapital OneThalhimer Commercial RealtyPiedmont CorporationGreater Richmond SHRMPetersburg Advisory CouncilShared KnowledgeMicrosoftVirginia Credit UnionSt. James’ Episcopal ChurchWells FargoWays to WorkChesapeake Public Library

Girl Scouts of the Colonial CoastCARITASTFC RecyclingVirginia Aquarium and Marine Science CenterTowneBank

PARTNERS IN SERVICEDillwyn Correctional CenterLunenburg Correctional CenterRichmond City JailRubiconChaplain ServicesPetersburg Jail AnnexHilliard HouseCommunity College Workforce AllianceJ. Sargeant Reynolds Community CollegeJohn Tyler Community CollegeThomas Nelson Community CollegeTidewater Community CollegeSenior ConnectionsRichmond City Department of Social ServicesHenrico County Department of Social ServicesChesterfield County Department of Social ServicesNorfolk Department of Social ServicesPortsmouth Department of Social ServicesVirginia Beach Department of Social ServicesVirginia Employment Commission

William Byrd Community HousePartnerships For Families NorthsideRichmond Behavioral Health AuthorityWCLM Radio 1450District 19 Community Services BoardCharles City Public SchoolsChesterfield County Public SchoolsColonial Heights Public SchoolsNew Kent County Public SchoolsPortsmouth Public SchoolsYork County Public SchoolsVirginia Department of Veterans Services/ Virginia Values Veterans (V3)The City of Norfolk-Veteran’s ServicesOpportunity Inc.Tidewater Military Services CouncilFleet and Family ServicesBoaz and RuthSt. Joseph’s VillaNeighborhood Resource CenterYMCA of South Hampton RoadsHuntersville Community CenterJudeo Christian Outreach CenterSamaritan HouseVirginia Peninsula Foodbank

partners: people first

A N N U A L R E P O R T 1 1

2013 financials: people firstYour contributions and our business combine to put people first.

Goodwill Operations (in millions)Contributions and Revenues

Contributions and Sales of Donated Goods $ 44.1

Contracts 11.6

Fees and Grants from Governmental Agencies 2.6

Public Support 0.9

Other 0.4

$ 59.6

Reinvestment in Mission $ 3.9

Beginning Assets 26.4

Ending Assets $ 30.3

Expenditures

Donated Goods and Store Operations $ 32.1

Contracts 11.3

Education, Training and Employment 3.8

Placement Services 0.8

Administrative Expenses 7.4

Fund Raising 0.3

Total Expenses $ 55.7

PHOTO

G O O D W I L L 2 0 1 31 2

FOUNDER’S CIRCLE($1,000 AND ABOVE)Mr. and Mrs. Benjamin C. AckerlyBradford ArmstrongMalcolm W. BatesAbraham M. BetheaWilliam BerkeleyDerby D. BrackettJames L. Brooks Sr.Jeannie R. ButlerWilliam F. CarlsonRussell R. ColemanDavid S. CohnMr. and Mrs. James R.V. Daniel IIIHelen D. DowJoe S. FrankMr. and Mrs. Alexander J. Kay, Jr.Mr. and Mrs. Thomas C. KleineMr. and Mrs. Charles D. LaymanJ. Charles LinkDavid A. ModenaMalcolm M. RandolphMaria P. RasmussenWilliam S. RichardsonMr. and Mrs. Christopher E. RouzieBrad and Janet SauerW. Scott SimsDonna SpurrierMr. and Mrs. Richard S. Sutton

Mr. and Mrs. James W. TheobaldMatt and Ellen ThornhillMr. and Mrs. James E. UkropWesley H. WatkinsMichael J. WincklerDaniel L. Williams

BENEFACTORS ($500-$999)AnonymousDavid E. BaileyMark and Sandra BarthAngela BeanNatalie C. BisgerJ. Stewart BryanAnnette CreweJ. Morgan DavisLaura E. FaisonEden A. GlennNancy Ellen GrizzardTaylor Marie HeringDoris M. HickmanElizabeth KayDale L. KennedyWilliam G. KinzieKaren S. KoehlerSheryl LangeLuAnn OrieCordelia StarkesShawnta Totten

donors: people first

Jocelyn D. Trimiew Gordan W. WallaceElizabeth Kay Wilson

ADVOCATES (UP TO $499)AnonymousCarol H. AlleyJames F. AndersonWarren BallardLindsey F. BardenMary Ellen BerryLewis T. BookerCaroline Y. BrandtJean D. BrennanPhillip J. BrownWilmot J. BrownJoanne Raines Brinkley TrustChristopher J. CampbellRichard H. Carr, Jr.Caley CantrellRegina W. CooperDeborah J. CrawfordThe Curtis GroupCarrington S. DavisWilliam Durbin C. DayJames A. DeBlasioAltamont DickersonEllis M. DunkumMary Lou B. Elliotte

William P. ForbesPatricia A. GoodingStuart V. GrandisLloyd A. GreenMichael A. HartenbergLula HarrisLeila N. HarrisonPhilip D. HightowerCharles E. HitePatricia O. HiteTheresa Hite-GormanJean P. HolmanSusan Luanne HolsingerStephen HuyckCharles IngramJackie JacksonJames P. KastelbergWilliam R. KingCharles W. LaughlinJerome N. LevineEdward MackHugh C. MillerJosephine J. MillerMary T. MoranShalae MorganGray F. MorrisMartha C. MurdockMary MurdockMr. and Mrs. John D. Nelms


donors: people first

William P. ForbesPatricia A. GoodingStuart V. GrandisLloyd A. GreenMichael A. HartenbergLula HarrisLeila N. HarrisonPhilip D. HightowerCharles E. HitePatricia O. HiteTheresa Hite-GormanJean P. HolmanSusan Luanne HolsingerStephen HuyckCharles IngramJackie JacksonJames P. KastelbergWilliam R. KingCharles W. LaughlinJerome N. LevineEdward MackHugh C. MillerJosephine J. MillerMary T. MoranShalae MorganGray F. MorrisMartha C. MurdockMary MurdockMr. and Mrs. John D. Nelms

Steven M. OdenThomas P. OwensKristina PaganJoanne H. PetersonGilbert K. QueitzschDebra G. RatliffeEarl J. ReberG. Everett ReveleyHenry G. RhoneTonica L. RickettElizabeth W. RountreeEdith H. SchinkelRachel SchultzGeorge O. SledgeMary L. StaggPatricia A. StuckeyDavid TestroetNestor TorresJulia A. TreglownThomas H. Tullidge, Jr.Judy VandercookPaul W. WalaskayJudith C. WaldronChristina J. WallaceScott WarrenGail P. WelsteadMicah E. WhiteMarshall P. WillardBruce & Melissa Williams

Sophie E. WilliamsSteven WilliamsDorothy L. WoodMarjorie A. WoodyLori Pycior Wright

FOUNDATIONS & CORPORATIONS All Saints Episcopal Church AxcelerBank of AmericaBrookfield FoundationThe Cameron FoundationHerbert and Annie Carlton FoundationThe Garland & Agnes Taylor Gray FoundationCrater Regional Workforce Investment GroupDominion Virginia PowerDouglas and Marianne Dickerson Foundation Durham Foundation ExxonMobil Foundation Gray Holdings, LLC.Lakeside United Methodist ChurchMeadWestvaco Foundation Professional Contract Services, Inc. Robins Foundation Showalter Family FundSinclair & Associates Inc.SpringwireSt. James’s Episcopal Church of Richmond Stihl, Inc.

TowneBank Foundation United Way of Greater Richmond and Petersburg United Way of South Hampton Roads The Vanguard GroupVirginia Non-Profit Housing CoalitionWalmart Wells Fargo Foundation Westover South & Woods Civic Association

MEMORIALS In Memory of Joanne R. Brinkley by Derby and Doug BrackettIn Memory of the Hite and Gorman Families by Theresa Hite Gorman

HONORARIUMSIn Honor of Derby Brackett by her FamilyIn Honor of Alex J. Kay by Elizabeth K. WilsonIn Honor of Alex J. Kay by Mr. & Mrs. S. Bruce WilliamsIn Honor of Charles D. Layman on his 30th Anniversary with Goodwill In Honor of Charles D. Layman by Robert HicksIn Honor of Goodwill Associates by Derby D. BrackettIn Honor of Sophie Williams by Liz Rountree

G O O D W I L L 2 0 1 31 4

Dave A. ModenaChair of the BoardFirstSTREET

W. Scott SimsVice Chair of the BoardSandy Spring Bank

Christopher E. RouzieSecretaryCushman & Wakefield/Thalhimer

J. Charles LinkTreasurerUnion First Market Bankshares

Maria P. Rasmussen, EsquireAssistant TreasurerMeadWestvaco

OFFICERS ADVISORY BOARDBOARD OF DIRECTORS

Benjamin C. Ackerly, EsquireHunton & Williams LLP

Lindsey F. BardenThe Rappaport Companies

William BerkeleyDeloitte

J. Morgan DavisTowneBank

Joe S. FrankDavid, Kamp & Frank, LLC

Thomas C. Kleine, EsquireTroutman Sanders, LLP

David NelmsConvergent Business Solutions, LLC

Bradford B. Sauer C. F. Sauer Company

Donna SpurrierSpurrier Media Group

Timothy J. StifflerCommonwealth Lodging Companies

Richard S. SuttonButler Lumber Company

James W. Theobald, EsquireHirschler Fleischer

Shawnta S. Totten, Esquire Dollar Tree, Inc.

Wesley H. WatkinsCherry, Bekaert & Holland, LLP

Dorothy L. WoodJD&W Construction

Brad ArmstrongThe Martin Agency

Malcolm W. Bates, CPM Colliers International

Vickie Blanchard Fraîche

Caley Cantrell VCU Brandcenter, Professor

David S. Cohn, Esquire Troutman Sanders LLP

R. Russell ColemanCherry Bekaert LLP

Dr. Michael J. Decker Advanced Orthopaedic Centers

Alex Kay, Jr. Philip Morris, Retired

Marc Lockhart MBL Enterprises, LLC

Tony LovetteThe Specialty Group

Jessica NollWTVR-TV

Malcolm M. Randolph Richmond Primoid, Inc., Retired

Claire R. Shaffner Claire R. Shaffner Marketing

Melissa ShawHigh Tower Investigative Group LLC

Daniel W. Simmons Kentucky Fried Chicken of Petersburg, Inc.

Thomas H. Tullidge, Jr. Cary Street Partners LLC

James E. UkropNew Richmond Ventures

Gordon W. WallaceFleet & Associates

Gail P. Welstead, RNTravelers Insurance Company, Retired

Daniel L. Williams Richmond Corrugated, Inc.


our locations Central Virginia Support Center6301 Midlothian TurnpikeRichmond, VA 23225Monday – Friday 8 a.m. – 5 p.m.Phone: (804) 745-6300Fax: (804) 276-6519 1-800-922-0661

For a complete listing of our over 30 stores and attended donation centers throughout our territory, please visit our website: www.goodwillvirginia.org

New Locations in 2013

Hampton Roads Retail Operations Center 1911 Saville RowHampton, Va. 23666Monday – Friday 8 a.m. – 5 p.m.Phone: (757) 248-9405Fax: (757) 248- 9416

Centerville Retail StoreHampton Roads Retail Operations Center

Hampton Roads Retail Operations Center Northside Community Employment Center



goodwillvirginia.org

Celebrating 30 years withCharles D. Layman

Documents

Goodwill Industries serving Hampton Roads & Central Virginia - 2013 Annual Report