1 © 2012 IBM Corporation
Global Process Services
Today, the social graph is transforming the way we interact
2 © 2012 IBM Corporation
Global Process Services
DELIGHT CUSTOMERS
to Create Exceptional Customer
Experiences
Leaders will leverage Smarter Workforce for a competitive advantage
ACTIVATE THE WORKFORCE
to Create a Smarter Workforce
3 © 2012 IBM Corporation
Global Process Services
Business leaders face increasing pressures recruiting and retaining
talent
Sales and Customer Service
• Quickly staff the right sales roles • Ensure sales force is armed with latest experience • Cultivate a sales force of high performers to choose more
high value business faster
Chief People Officer/HR
• Attract, develop and retain the brightest talent • Engage and empower employees to make a large impact • Link talent to business performance and outcomes
Offering Development
• Staff each core development team with the right expertise • Tap into new sources of innovation ideas • Make analytics-based decisions that bring the most value
4 © 2012 IBM Corporation
Global Process Services
Source 1: 2012 IBM CEO study: Q24 “What do you see as the key sources of sustained economic value in your organization?” Source 2: SHRM Human Capital Benchmarking Database, 2011
Today's environment requires CEOs to effectively leverage their
people to create competitive advantage
Products / services innovation
Human capital
Customer relationships
Brand(s)
Business model innovation
Technology
71%
66%
52%
43%
33%
30%
Human capital is the leading cited source of economic value...
Key sources of sustained economic value1
5 © 2012 IBM Corporation
Global Process Services
Source 1: 2012 IBM CEO study: Q24 “What do you see as the key sources of sustained economic value in your organization?” Source 2: SHRM Human Capital Benchmarking Database, 2011
Today's environment requires CEOs to effectively leverage their
people to create competitive advantage
...but, CEOs face significant workforce challenges.
The average turnover in the
U.S. is 15% per fiscal year.2
Total costs of replacement can reach
200% of an employee’s annual salary.2
Source 1: 2012 IBM CEO study: Q24 “What do you see as the key sources of sustained economic value in your organization?” Source 2: SHRM Human Capital Benchmarking Database, 2011
6 © 2012 IBM Corporation
Global Process Services
6 © 2012 IBM Corporation
$2M saved in recruiting costs
40% lower turnover rate
2/3
Increase product
to market time by
45% reduction in training time
Recognizing the benefit of a Smarter Workforce
It’s all about talent
7 © 2012 IBM Corporation
Global Process Services
Building a Smarter Workforce
40% lower
turnover rates
Businesses focused
on people generate
26% more revenue per
employee and
41% of GenY say
social media is
important in the
workplace
65% of companies
struggle to find
the right talent
8 © 2012 IBM Corporation
Global Process Services
Solutions for a Smarter Workforce
Survey Measure and improve
organizational performance
Leadership and
Workforce
Assessments Drive company performance
one leader at a time
Compensation Optimize investment and retain
key employees
Sourcing Attract the right talent for the right job
RPO Transform organizations one hire at a time
Zoom Recruit Hire candidates swiftly, efficiently and effectively
Workforce Performance Enable talent to grow and organizations to prosper
Assessments Identify talent and enable it early
Learning Reach your business goals by enabling your employees
Smarter Workforce is not a “thing”;
it is a portfolio of software and service
solutions
9 © 2012 IBM Corporation
Global Process Services
Recruitment Solution Lifecycle
Leading to Greater Business Outcomes
TIME
BU
SIN
ESS
IMPA
CT
Efficient
Recruiting
Increasing
Consistency
Reducing
Time-to-Fill
Effective
Recruiting
Increasing
Candidate Quality
Realizing Greater
Business Impact
Increasing New Hire
Productivity
Improving Employee
Engagement
Driving Revenue &
Profitability
Reducing
Cost
Enhancing
Selection Process
Improving Hiring
Manager Experience
Recruitment Excellence Increase the Quality of Candidates and Hires Create a scalable recruiting platform EEO tracking and compliance
10 © 2012 IBM Corporation
Global Process Services
Automating and streamlining the
application process increased
candidate leads from 250,000 in 2006
to 1.4 million in a two-year period
Theatres run by top-performing
mangers increased profits by
1.2% per customer—translating into
millions of dollars in net income
Determining the right “fit” candidate helped AMC find more qualified candidates and increase
the quality of it’s guests’ experience.
Attract the right people through human insights and analytics to help
ensure the right fit, the first time
Overall turnover rates dropped 43%
during a five-year span
11 © 2012 IBM Corporation
Global Process Services
Cabela’s: Defining culture leads to business success for the World’s
Foremost Outfitter
Overall engagement
rose in one year by
5% and total
shareholder
return increased
10% over five years
Studying and defining its culture
revealed the Employee Value
Proposition, and launched a
Recruitment Marketing Campaign
Workshops increased lower-scoring
groups’ engagement scores by 21%
12 © 2012 IBM Corporation
Global Process Services
Attract and recruit the right talent with your
recruiting portal, branded to attract the right
talent
• Find and activate candidates through social recruiting
networks
• Using predictive hiring analytics to assess likelihood for
success of hiring decisions
• Onboard candidates in rich social recruiting
communities
Capitalize on collective intelligence and
cultivate creativity with an employee intranet
• Enable learning by sharing collective knowledge
• Integrate social collaboration into business processes to
solve big problems
• Deploy real-time performance feedback
• Create compensation programs that motivate
Getting started: Attract and recruit the right talent and cultivate a
creative workforce
Attract and recruit the right talent Empower a creative workforce
13 © 2012 IBM Corporation
Global Process Services
Attract the right talent with employment branding solutions
14 © 2012 IBM Corporation
Global Process Services
Empower new hires right from the start making it easy to get on board
quickly with easy access to experts and enablement tools
15 © 2012 IBM Corporation
Global Process Services
Empower and engage people by connecting them with the right people and
the right information
16 © 2012 IBM Corporation
Global Process Services
Motivate your workforce by providing continual feedback and rewards and
compensation that inspire people to achieve greatness