Global Process Services - IBM · 2013-10-03 · Global Process Services Today, the social graph is transforming the way we interact . ... Motivate your workforce by providing continual

1 © 2012 IBM Corporation

Global Process Services

Today, the social graph is transforming the way we interact



DELIGHT CUSTOMERS

to Create Exceptional Customer

Experiences

Leaders will leverage Smarter Workforce for a competitive advantage

ACTIVATE THE WORKFORCE

to Create a Smarter Workforce



Business leaders face increasing pressures recruiting and retaining

talent

Sales and Customer Service

• Quickly staff the right sales roles • Ensure sales force is armed with latest experience • Cultivate a sales force of high performers to choose more

high value business faster

Chief People Officer/HR

• Attract, develop and retain the brightest talent • Engage and empower employees to make a large impact • Link talent to business performance and outcomes

Offering Development

• Staff each core development team with the right expertise • Tap into new sources of innovation ideas • Make analytics-based decisions that bring the most value



Source 1: 2012 IBM CEO study: Q24 “What do you see as the key sources of sustained economic value in your organization?” Source 2: SHRM Human Capital Benchmarking Database, 2011

Today's environment requires CEOs to effectively leverage their

people to create competitive advantage

Products / services innovation

Human capital

Customer relationships

Brand(s)

Business model innovation

Technology

71%

66%

52%

43%

33%

30%

Human capital is the leading cited source of economic value...

Key sources of sustained economic value1




Today's environment requires CEOs to effectively leverage their

people to create competitive advantage

...but, CEOs face significant workforce challenges.

The average turnover in the

U.S. is 15% per fiscal year.2

Total costs of replacement can reach

200% of an employee’s annual salary.2





$2M saved in recruiting costs

40% lower turnover rate

2/3

Increase product

to market time by

45% reduction in training time

Recognizing the benefit of a Smarter Workforce

It’s all about talent



Building a Smarter Workforce

40% lower

turnover rates

Businesses focused

on people generate

26% more revenue per

employee and

41% of GenY say

social media is

important in the

workplace

65% of companies

struggle to find

the right talent



Solutions for a Smarter Workforce

Survey Measure and improve

organizational performance

Leadership and

Workforce

Assessments Drive company performance

one leader at a time

Compensation Optimize investment and retain

key employees

Sourcing Attract the right talent for the right job

RPO Transform organizations one hire at a time

Zoom Recruit Hire candidates swiftly, efficiently and effectively

Workforce Performance Enable talent to grow and organizations to prosper

Assessments Identify talent and enable it early

Learning Reach your business goals by enabling your employees

Smarter Workforce is not a “thing”;

it is a portfolio of software and service

solutions



Recruitment Solution Lifecycle

Leading to Greater Business Outcomes

TIME

BU

SIN

ESS

IMPA

CT

Efficient

Recruiting

Increasing

Consistency

Reducing

Time-to-Fill

Effective

Recruiting

Increasing

Candidate Quality

Realizing Greater

Business Impact

Increasing New Hire

Productivity

Improving Employee

Engagement

Driving Revenue &

Profitability

Reducing

Cost

Enhancing

Selection Process

Improving Hiring

Manager Experience

Recruitment Excellence Increase the Quality of Candidates and Hires Create a scalable recruiting platform EEO tracking and compliance



Automating and streamlining the

application process increased

candidate leads from 250,000 in 2006

to 1.4 million in a two-year period

Theatres run by top-performing

mangers increased profits by

1.2% per customer—translating into

millions of dollars in net income

Determining the right “fit” candidate helped AMC find more qualified candidates and increase

the quality of it’s guests’ experience.

Attract the right people through human insights and analytics to help

ensure the right fit, the first time

Overall turnover rates dropped 43%

during a five-year span



Cabela’s: Defining culture leads to business success for the World’s

Foremost Outfitter

Overall engagement

rose in one year by

5% and total

shareholder

return increased

10% over five years

Studying and defining its culture

revealed the Employee Value

Proposition, and launched a

Recruitment Marketing Campaign

Workshops increased lower-scoring

groups’ engagement scores by 21%



Attract and recruit the right talent with your

recruiting portal, branded to attract the right

talent

• Find and activate candidates through social recruiting

networks

• Using predictive hiring analytics to assess likelihood for

success of hiring decisions

• Onboard candidates in rich social recruiting

communities

Capitalize on collective intelligence and

cultivate creativity with an employee intranet

• Enable learning by sharing collective knowledge

• Integrate social collaboration into business processes to

solve big problems

• Deploy real-time performance feedback

• Create compensation programs that motivate

Getting started: Attract and recruit the right talent and cultivate a

creative workforce

Attract and recruit the right talent Empower a creative workforce



Attract the right talent with employment branding solutions



Empower new hires right from the start making it easy to get on board

quickly with easy access to experts and enablement tools



Empower and engage people by connecting them with the right people and

the right information



Motivate your workforce by providing continual feedback and rewards and

compensation that inspire people to achieve greatness

Documents

Global Process Services - IBM · 2013-10-03 · Global Process Services Today, the social graph is transforming the way we interact . ... Motivate your workforce by providing continual