Delta Air LinesGareth Joyce
Senior Vice President, Airport Customer Service & Cargo
GARETH JOYCE
Senior Vice President, Airport Customer Service & Cargo
DELTA AIR LINES
WHAT IS DELTA TO YOU?
THE FLIGHT
500 Bags
7,000 kg Cargo
45 minute load time
6 Load Agents
296 Passengers
6 Crew Members
THE PROCESS
The numbers30,000 FEET 10,000 FEET THREE FEET
OVER 25,000 LOGISTICS PROFESSIONALS
2,000,000
600,000,000 Kg
260,000,000
155,000,000
5,500
1,650,000
700,000
450,000
4
1,500
475
290
The result
Delta operated 252 days with zero mainline cancellations with 90 brand perfect days
The FORMULA
BRAND
STRATEGY
PEOPLE
Culture is key
2017 wins
#1 BUSINESS TRAVEL NEWS (BTN)
IMPROVING FACILITIES DEEPEN PARTNERSHIPS WITH JVS #1 IN DOT BAG RANKINGS REDESIGNED GATE AREAS
AUTO CHECK-IN VIA FLY DELTA APP HANDHELD NOMAD DEVICES BIOMETRIC BOARDING PASSES
SELF SERVICE BAG DROP MACHINES OPERATIONAL EXCELLENCE REPORTING #1 IN WSJ AIRLINE STATS ONBOARD RECOGNITION
WHAT’S NEXT?
WORLD’S MOST
CONNECTED
AIRLINE
WORLD’S BEST
PEOPLE
WORLD’S BEST
OPERATION
INPUT GENERATION OUTPUT
TOP TIER LOGISTICS COMPANY
RELIABLE
THOUGHTFUL
INNOVATIVE
Reinvesting in our business
Keep the flywheel spinning
The Delta Difference: “No One
Better Connects The World”
No One
Better Connects
the World
Q&A