Delta Air LinesGareth Joyce

Senior Vice President, Airport Customer Service & Cargo

GARETH JOYCE

Senior Vice President, Airport Customer Service & Cargo

DELTA AIR LINES

WHAT IS DELTA TO YOU?

THE FLIGHT

500 Bags

7,000 kg Cargo

45 minute load time

6 Load Agents

296 Passengers

6 Crew Members

THE PROCESS

The numbers30,000 FEET 10,000 FEET THREE FEET

OVER 25,000 LOGISTICS PROFESSIONALS

2,000,000

600,000,000 Kg

260,000,000

155,000,000

5,500

1,650,000

700,000

450,000

4

1,500

475

290

The result

Delta operated 252 days with zero mainline cancellations with 90 brand perfect days

The FORMULA

BRAND

STRATEGY

PEOPLE

Culture is key

2017 wins

#1 BUSINESS TRAVEL NEWS (BTN)

IMPROVING FACILITIES DEEPEN PARTNERSHIPS WITH JVS #1 IN DOT BAG RANKINGS REDESIGNED GATE AREAS

AUTO CHECK-IN VIA FLY DELTA APP HANDHELD NOMAD DEVICES BIOMETRIC BOARDING PASSES

SELF SERVICE BAG DROP MACHINES OPERATIONAL EXCELLENCE REPORTING #1 IN WSJ AIRLINE STATS ONBOARD RECOGNITION

WHAT’S NEXT?

WORLD’S MOST

CONNECTED

AIRLINE

WORLD’S BEST

PEOPLE

WORLD’S BEST

OPERATION

INPUT GENERATION OUTPUT

TOP TIER LOGISTICS COMPANY

RELIABLE

THOUGHTFUL

INNOVATIVE

Reinvesting in our business

Keep the flywheel spinning

The Delta Difference: “No One

Better Connects The World”

No One

Better Connects

the World

Q&A