Download pptx - Future Cities: The New Architecture of Municipal Government

Future Cities:the New Architecture of Municipal Government

Christine Robinson and Diana Artemis

Christine Robinson - [email protected]

Planning Future CitiesKey to evolving the cities of the future

Enterprise Architecture (EA) perspectiveBPM for continuous process improvement and

technology enablement Incremental and phased approach

Look at Arlington County EA and BPMSuccessful projectsStrategic projectsSteps toward mature processesRoadblocks to successSuccess factors



BackgroundEnterprise Architect who evaluated highest

priority US Treasury emergency preparedness and disaster recovery plans

Developed and advanced an approach for dramatic improvements in Emergency Preparedness and Disaster RecoveryChampioned concepts to senior US government

officials, industry analysts, Capital Hill, industryWrites for international publication

Becoming an institutionalized approach


Challenge of Providing Services to the Public


Evolution of Future City Treat federal agency and city as similar in many ways

Engage senior management and constituency

Apply EA framework EA models used to determine As-is and To-be BPM Industry standards Governance

Identify processes for improvement

Mature architecture incrementally

Apply continuous process improvement


EA Capability Maturity Model


Stage 1Stage 2

Stage 3

Stage 4

Phased and incremental approach

1. Stabilize and capture the present state2. Enhance the As-is3. Interconnect across the enterprise (BPM)4. BPM at foundation, autonomous, self defending and self aware.

Arlington County as an Enterprise


One of most progressive local jurisdictions

Green agenda

High quality services

Planned density

Highly educated and economically advantaged population

Home of major attractions

Successful projectsModernizing Arlington County Court House

Community Planning Housing & Development Customer Service Center

Human Resources Customer Service Center

Electronic Employee Record and Automated Workflow

Public Health Quarantine and Isolation Monitoring & Tracking Process


Roadblocks to successFundingThis is my data, process, widget, fire truckWe have always done it this wayBut I am so uniqueConflicting prioritiesWhat is in it for me


Steps Toward Mature Processes


Strategic projects

24/7 on-line access to government service

311 “one stop shopping” for information about anything in the County

Shared addresses across County agencies

Workflow automation and electronic document storage and retrieval


Success factorsLong tradition of innovation and leadership on local,

national, and international basis

IT Advisory Commission

Excellent timing on when to act

Extremely dedicated and well trained staff

Resources including staff and systems well-chosen and positioned for enterprise modernization

Highly educated constituency (business and residents)

Strong sense of community and shared valuesChristine Robinson - [email protected]

Putting It All Together

Federal EA framework and BPM offer substantial potential

Works for county, regional, state, as well as federal government agencies

Arlington County achieved great success on many levels and has plans for the future


Contact usChristine Robinson – Enterprise Architect,

[email protected] 202-316-1068

Diana Artemis, BPM Lead for Arlington County, [email protected], 703-228-3205

Please contact us if you would like to learn more!!!!

The Intelligent Communities Forum is publishing “Future Cities” in September

Future Strategies will publish book on approachChristine Robinson - [email protected]

mailto:[email protected]

mailto:[email protected]