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State and local governments can take advantage of the frameworks in place used by the US Federal Government such as the Federal Enterprise Architecture and Department of Defense Architecture Frameworks, in concert with Business Process Management, to achieve substantial efficiencies and help them modernize their operations through continuous process improvement enabled by technology. The upcoming book entitled "Future Cities, Designing Better, Smarter, More Sustainable and Secure Cities" describes using this approach for a city. Central planning as an enterprise, while providing a great degree of autonomy on focused efforts that bubble up to the whole, can enable government, the public, the business community, non-profit sectors, and others to more actively participate toward making state and local governments more responsive and provide a greater degree of service to the public.
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Future Cities:the New Architecture of Municipal Government
Christine Robinson and Diana Artemis
Christine Robinson - [email protected]
Planning Future CitiesKey to evolving the cities of the future
Enterprise Architecture (EA) perspectiveBPM for continuous process improvement and
technology enablement Incremental and phased approach
Look at Arlington County EA and BPMSuccessful projectsStrategic projectsSteps toward mature processesRoadblocks to successSuccess factors
Christine Robinson - [email protected]
Christine Robinson - [email protected]
BackgroundEnterprise Architect who evaluated highest
priority US Treasury emergency preparedness and disaster recovery plans
Developed and advanced an approach for dramatic improvements in Emergency Preparedness and Disaster RecoveryChampioned concepts to senior US government
officials, industry analysts, Capital Hill, industryWrites for international publication
Becoming an institutionalized approach
Christine Robinson - [email protected]
Evolution of Future City Treat federal agency and city as similar in many ways
Engage senior management and constituency
Apply EA framework EA models used to determine As-is and To-be BPM Industry standards Governance
Identify processes for improvement
Mature architecture incrementally
Apply continuous process improvement
Christine Robinson - [email protected]
EA Capability Maturity Model
Christine Robinson - [email protected]
Stage 1Stage 2
Stage 3
Stage 4
Phased and incremental approach
1. Stabilize and capture the present state2. Enhance the As-is3. Interconnect across the enterprise (BPM)4. BPM at foundation, autonomous, self defending and self aware.
Arlington County as an Enterprise
Christine Robinson - [email protected]
One of most progressive local jurisdictions
Green agenda
High quality services
Planned density
Highly educated and economically advantaged population
Home of major attractions
Successful projectsModernizing Arlington County Court House
Community Planning Housing & Development Customer Service Center
Human Resources Customer Service Center
Electronic Employee Record and Automated Workflow
Public Health Quarantine and Isolation Monitoring & Tracking Process
Christine Robinson - [email protected]
Roadblocks to successFundingThis is my data, process, widget, fire truckWe have always done it this wayBut I am so uniqueConflicting prioritiesWhat is in it for me
Christine Robinson - [email protected]
Strategic projects
24/7 on-line access to government service
311 “one stop shopping” for information about anything in the County
Shared addresses across County agencies
Workflow automation and electronic document storage and retrieval
Christine Robinson - [email protected]
Success factorsLong tradition of innovation and leadership on local,
national, and international basis
IT Advisory Commission
Excellent timing on when to act
Extremely dedicated and well trained staff
Resources including staff and systems well-chosen and positioned for enterprise modernization
Highly educated constituency (business and residents)
Strong sense of community and shared valuesChristine Robinson - [email protected]
Putting It All Together
Federal EA framework and BPM offer substantial potential
Works for county, regional, state, as well as federal government agencies
Arlington County achieved great success on many levels and has plans for the future
Christine Robinson - [email protected]
Contact usChristine Robinson – Enterprise Architect,
[email protected] 202-316-1068
Diana Artemis, BPM Lead for Arlington County, [email protected], 703-228-3205
Please contact us if you would like to learn more!!!!
The Intelligent Communities Forum is publishing “Future Cities” in September
Future Strategies will publish book on approachChristine Robinson - [email protected]
