Formal letter of complaint
Decide whether these sentences are formal or informal.
Formal vs. Informal
But I’m afraid you can’t stay with us because we’re going to Paris.
However, when I got home I discovered it was broken.
My family can’t wait to meet you.
I am writing to you in order to complain about the goods and service in your shop.
I look forward to hearing from you soon.
What about coming in the Easter holidays?
It was great to hear from you.
What is more, when I asked to see the manager the assistant was very rude.
By the way, have you been horseriding since I left?
I would appreciate an apology from the manager.
Choose the sentences to complete the following letter.
Letter gap fill
Dear Sir or Madam,
.............. .
On 18th June I bought an MP3 player at your store. .............. . As a result, I took it back to the store the following day. There, I was told that I could only have a refund if I returned it in its original box, which I had removed. .............. . In the end, I left the shop with a replacement MP3 player but once again I discovered it was faulty.
I demand a full refund immediately. Furthermore, ............................ . .................................. .
..............
Yours faithfully,
You recently stayed in a hotel with your family in London. The room was dirty and noisy, the food was dreadful and none of the staff seemed to want to help you.
Write a letter of complaint to the hotel manager and ask for a refund.
Task
I am writing to you in order to complain about
However,
What is more,
I would appreciate
I look forward to
I demand
If I do not hear from you,
Yours faithfully,
Useful language