Le soluzioni UC e di virtualizzazione per il Mid-Market
Pietro Gaffuri September 2013
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The Midsize Enterprise Challenge
www.gecapital.it/it/financing-trends/mid-market-insight.html
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Contributo delle medie imprese all’economia Italiana
Numero di Imprese Ricavi Dipendenti PIL
Medie
Tutte le altre
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PIL per dipendente per dimensione dell’impresa
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Medie Imprese: PIL per dipendente
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Variazione netta dell’occupazione in Italia2007-2010 Imprese sopravvissute
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Variazione dell’occupazione nell’UE-42007-2010 Imprese sopravvissute
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The Midsize Enterprise Challenge
WITH LESS
DO MORE
Limited IT resources
Reduced installation & configuration
Minimal integration
Responsive support
Deliver the best UC solutions in a accessible package
Enhance productivity and customer satisfaction
Maintain security and contain costs
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Definition – Mid Market (200-2400)
Source: AMI Partners; Strategic Marketing Summary 2007; Customer experience design project – July-August, 2006 Mercer SMBS telephony survey
Typically have limited IT resources – often outsourcedSeek reduced installation & configuration with minimal
integrationExpect responsive support
TCO is paramount – it often drives the selection
To improve business efficiencies
For technology refreshTo facilitate efficient growth
To differentiate their products or services
VARs (data and voice)Systems Integrators
Consultants
Who they are Why they buy Where they go
IT with Finance/Mgmt typically drives decision
Vertical Notes: 40% of Healthcare, Education, Finance verticals are midsize - Responsible for 15% of UC spending 12% of Retail, Manufacturing are midsize - Responsible for 40% of UC spending
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Gartner MarketScope for Unified Communications for the SMB Market, Western Europe
Full report is available athttp://www.gartner.com/technology/reprint
s.do?id=1-1BS8FU2&ct=120821&st=sb
AVAYA:-------------IPO SECISCO:-------------BE6000SIEMENS:---------OpenScape Office
small-and-midsize-business
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xxx,000s10,000Small Medium Midsize Large Fortune 1000
Avaya Aura®Designed for Midsize and Large Enterprises,
more advanced communications needs
# of Users/site
5 100 250 1000
Avaya Aura®
Solution for Midsize Enterprise
(Up to 2,400 users)
Avaya Aura®
Avaya IP OfficeDesigned for SME Markets,
Simpler communications needs
B5800 Branch Gateway and
G430 / 450 Media Gateways
Avaya: Solutions for All Market Segments
11Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.
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Avaya IP Office Delivers What SME Need
Mobility support for iPhone, Android, and tablets
Phone, chat, and conferencing, just as if you’re in the office
Video for everyone
Telephony, conferencing, mobility, and collaboration on a single platform
Easy extensibility to 1,200 users and 32 networked sites
Data networking and security options
Deployment flexibility across multiple technologies
Reuse of phones and cabling as you move forward
Future innovation to build on your investment
Simple and Scalable
FutureReady
Flexible Workforce
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SinglePlatform
Scalable from
5‐1,200users
Single‐site or Multi‐site
SME,Midmarket,
orBranch
Distributed or
Centralized
Internal or External
Applications
Appliance,S/W only, or
Hybrid
Investment Protection / Cost
Effective
Unique Consistent
User Experience
Hardware and Software Investment Protection
New & Legacy IP, Digital, or Analog Endpoints
Convergence platform for
Norstar, BCM, & Partner
Flexible Architectures –Migrate at your
own paceIntegration
HandsetsDesktopMobileTablet In the Office TeleworkerOn the Road Home
Enterprise BranchSME
Mid-Market
IP Office
Avaya IP OfficePlatform of your choice
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1. SME
Centralized Mgmt. & Licensing
(Multi-site Mgr., ADI)
HQ Site #1
Remote Site #2 Remote Site #n
4. Mid-market(Peer-Peer Networked)
5. Avaya Aura Branch®
(a. Distributed, b. Centralized, c. Mix)
Single Site
Local Mgmt. & Licensing
(IPO Mgr., ADI) Branch #2
Branch #1
Branch #n
Local Mgmt. & Licensing
(IPO Mgr., ADI)
CentralizedMgmt. &
Licensing (SMGR,
WebLM/PLDS)
Avaya Aura® Distributed
Avaya Aura® Centralized
Local Mgmt. (Rainy Day)
Branch #2
Branch #1
Branch #n
CentralizedDial Plan, Trunking,
Routing, Apps., & Survivability)
+
2. Distributed Branch(Local Mgmt.)
3. Distributed Branch(*Centralized Mgmt.)
Branch #2
Branch #1
Branch #n
* CentralizedMgmt. (SMGR)
Local Licensing (ADI)
*Roadmap Item: Centralized Mgmt. (SMGR)
IP Office SME IP Office Mid-Market IP Office Branch
IP Office 500 v2
Avaya IP OfficeSolution Architecture
IP Office for Linux
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Infrastructure & Endpoint
Options
Maintenance & ServiceOptions
DataMulti-site OptionsMulti Media EndpointsCentralized
Management
Avaya IP Office Mid Market Solution.
Rich UC Options
Mobile Desktop
Deployment Options
Avaya Server, All IP
IPO Mid-market DVD & Server
Avaya Server, Hybrid
IPO Mid-market –DVD, Server & Gateway
Avaya IP Office Support Services (IPOSS) GLOBALSERVICES
Single SW Server Edition SW License
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Avaya IP Office Cloud – Concept Potential to offer an Avaya branded,
Business Partner led offer for SME– For new and existing customers– Leverage existing IP Office skills sets
Extend IP Office brand into Collaboration-as-a-Service– Hosted service with utility pricing– Partner & Avaya profitability with recurring
revenue stream
Flexible deployment options augmenting on-premise deployment– Apps. hosted– Fully hosted with optional premise
survivability– IP and TDM endpoints– Open SIP trunking
Web Portal with integrated management– Easy-to-use Quote-to-Cash & Mgmt. tools
Avaya Collaborative CloudTM
www.ipocloud.com
AvayaHosted
Optional CPE
POI
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Avaya IP Office Cloud – Deployment Options
Deployment OptionsHosted Customer Premise
PBX Apps Gateway PBX Phones
1 Fully Hosted w/ Survivability x x x x
2 Fully Hosted x x x
3 Apps. Hosted x x x
Customer(s)
2 FULLY HOSTEDApps PBX /
Mgmt
Customer(s)
IP Office (PBX)
APPS. HOSTED3Apps PBX /
Mgmt
Customer(s)
IP Office (Gateway)
FULLY HOSTED w/ SURVIVABILITY1Apps PBX/
Mgmt
POI
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Questions
Thank You !
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Grazie Pietro [email protected]
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