1Copyright © 2013 Tech Mahindra. All rights reserved. 1
FASCIAFrom Tech Mahindra’s BPM Competency
2Copyright © 2013 Tech Mahindra. All rights reserved.
Table
of
Contents
3. How Does FASCIA Work
2. Introducing FASCIA
1. Pain Points
4. Snapshots of FASCIA
5. Frequently Asked Questions
3Copyright © 2013 Tech Mahindra. All rights reserved.
1111
2222
3333
Pain Points
Introducing FASCIA
How Does FASCIA Work
Snapshots of FASCIA
Frequently Asked Questions
4444
5555
4Copyright © 2013 Tech Mahindra. All rights reserved.
1. Your Current Pain Areas
Middlewar
e
A IT Landscape with a Heterogeneous Cluster of Applications
Orchestrated by Your Middleware
5Copyright © 2013 Tech Mahindra. All rights reserved.
Who Does It Impact � Your IT Operations
My systems are My systems are
“ Too Big “ to fail . “ Too Big “ to fail .
Aren't they ?Aren't they ?
My systems are My systems are
“ Too Big “ to fail . “ Too Big “ to fail .
Aren't they ?Aren't they ?
Monitoring Monitoring
has become difficult due has become difficult due
to to Distributed Systems Distributed Systems
Monitoring Monitoring
has become difficult due has become difficult due
to to Distributed Systems Distributed Systems
My Resolution Time My Resolution Time
Keep Increasing Keep Increasing
My Resolution Time My Resolution Time
Keep Increasing Keep Increasing The Business Is The Business Is
Demanding Demanding
a 360a 360OO viewview
The Business Is The Business Is
Demanding Demanding
a 360a 360OO viewview
Operations Are Operations Are
Getting Scattered Across the Getting Scattered Across the
GlobeGlobe
Operations Are Operations Are
Getting Scattered Across the Getting Scattered Across the
GlobeGlobe
And Most ImportantlyAnd Most Importantly
The IT Operational Cost $$ is The IT Operational Cost $$ is
Increasing !Increasing !
And Most ImportantlyAnd Most Importantly
The IT Operational Cost $$ is The IT Operational Cost $$ is
Increasing !Increasing !
1. Your Current Pain Areas
6Copyright © 2013 Tech Mahindra. All rights reserved.
1111
2222
3333
Pain Points
Introducing FASCIA
How Does FASCIA Work
Snapshots of FASCIA
Frequently Asked Questions
4444
5555
7Copyright © 2013 Tech Mahindra. All rights reserved. 7
Let’s Introduce you to FASCIA
The Digital Connectivity Tissue
8Copyright © 2013 Tech Mahindra. All rights reserved.
2. What is FASCIA ?
It’s Transaction Monitoring ToolTransaction Monitoring Tool
Offering End End –– End VisibilityEnd Visibility
Monitoring transactions Monitoring transactions in Distributed Environment
With a 360360OO view Dashboardview Dashboard
Sending Targeted AlertsTargeted Alerts
9Copyright © 2013 Tech Mahindra. All rights reserved.
1111
2222
3333
Pain Points
Introducing FASCIA
How Does FASCIA Work
Snapshots of FASCIA
Frequently Asked Questions
4444
5555
10Copyright © 2013 Tech Mahindra. All rights reserved.
3. How Does FASCIA Work
Let’s Take a Sample Order Management Process. This process has to navigate through a Complex Transactional Flow
11Copyright © 2013 Tech Mahindra. All rights reserved.
3. How Does FASCIA WorkWhat Happens If a Error / Exception Has Occurred In Your Scheduling Application.
You need a tool / methodology that has the ability to diagnose the root cause for you. How ? - Through message correlation across these discrete applications
12Copyright © 2013 Tech Mahindra. All rights reserved.
3. Constraints of Business Activity Monitoring
A Traditional Recommendation Would be – Use a Business Activity Monitoring Tool. Utilizing any BAM tool in such a scenario would involve a ‘ Model First Approach’ -
Determine the
Visibility Paths
Determine the
Visibility Paths
Translate & Define to
Monitor Models
Translate & Define to
Monitor ModelsEvent DefinitionEvent Definition
Publish with
Process Models
Publish with
Process Models
Constraints Imposed When You Adopt This Approach
� “Overhead” of modeling first
� Tightly integrated with the Process Model
� Creation of “synthetic process models” .i.e. processes that
are not actually executed in a BPM engine
� Comprise on Flexibility and Agility
� Modeling and Maintenance Overheads becomes unwieldy
13Copyright © 2013 Tech Mahindra. All rights reserved.
3. How Does FASCIA WorkHow Does FASCIA Work Differently in such a scenario?
14Copyright © 2013 Tech Mahindra. All rights reserved.
3. FASCIA – Benefits
FASCIA’s Benefits Vis-à-vis Business Activity Monitoring
Value Value
Realized Realized
Through Through
FASCIAFASCIA
Value Value
Realized Realized
Through Through
FASCIAFASCIA
Doesn't need
process model
for Visibility
Doesn't need
process model
for Visibility
Event Correlation
Capabilities to infer
high
level process context
Event Correlation
Capabilities to infer
high
level process contextSuited for
Tracking Transactions
between Boundary
Transactions
Suited for
Tracking Transactions
between Boundary
Transactions
15Copyright © 2013 Tech Mahindra. All rights reserved.
1111
2222
3333
Pain Points
Introducing FASCIA
How Does FASCIA Work
Snapshots of FASCIA
Frequently Asked Questions
4444
5555
16Copyright © 2013 Tech Mahindra. All rights reserved.
4. Components of FASCIA
FASCIA FASCIA
CoreCore
ResolvITResolvITResolvITResolvIT
� Automated Resolution Engine
� Escalation Action Chain
� Business Dashboard
� Operations Dashboard
� Administration
� Reporting
CockpITCockpITCockpITCockpIT
� Error Correlation
� Diagnosis
� Error KB
InsighTInsighTInsighTInsighT
� Awareness Engine
� Situation Failure Detection
PredicITPredicITPredicITPredicIT
17Copyright © 2013 Tech Mahindra. All rights reserved. 17
Let’s have a look at the FASCIA Dashboards
18Copyright © 2013 Tech Mahindra. All rights reserved.
4. Dashboards for Operations TeamDashboards with relevant utilities addressing your role and responsibilities
19Copyright © 2013 Tech Mahindra. All rights reserved.
4. Dashboards for CXO’s Dashboards with relevant utilities addressing your role and responsibilities
20Copyright © 2013 Tech Mahindra. All rights reserved.
1111
2222
3333
Pain Points
Introducing FASCIA
How Does FASCIA Work
Snapshots of FASCIA
Frequently Asked Questions
4444
5555
21Copyright © 2013 Tech Mahindra. All rights reserved.
5. Frequently Asked QuestionsQ: How FASCIA ensures Transaction
Fallouts are captured quick?
A: FASCIA monitors transactions in real-time and any fault or error transaction isimmediately notified to the concerned team.
Q: What technologies can FASCIA
monitor transactions from?
A: FASCIA doesn’t have any dependencieson specific systems to monitor thetransactions. It can be easily rolled out formonitoring even legacy systems basedtransactions.
Q: Can it monitor on a proprietary
system?
A: Yes, agents could be built for theproprietary systems.
Q: Does it leave any overhead on the
systems while monitoring?
A: Yes, it leaves a minimal footprint. But,this wouldn’t impact the performance.
Q: What are the typical processes that
are candidates for FASCIA?
A: FASCIA is best fit for monitoring businessprocesses that are characterized as ‘BigProcesses’. These Big Processes typicallyspan many system boundaries where allprocess steps cannot be under the control ofa single solution.
Q: Apart from monitoring, what does thisoffer?
A: Targeted Alerts , Auto error resolution,Predictive monitoring, end to end visibility,SLA Breach prediction, security breach,Shortened time for triage and root-causeanalysis meetings.
22Copyright © 2013 Tech Mahindra. All rights reserved.
To Summarize – The FASCIA Advantage
Business Value
• Avoiding blame game’ between
silo 'ed application, middleware
and infrastructure teams
• Monetary savings across
aspects of operational,
maintenance , support, and
ownership costs
Business Value
• Avoiding blame game’ between
silo 'ed application, middleware
and infrastructure teams
• Monetary savings across
aspects of operational,
maintenance , support, and
ownership costs
Accelerated Delivery
• FASCIA is a accelerator with a
readily available prototype
• FASCIA can be easily
customized and deployed in a
shorter time frame when
compared to a custom
development
Accelerated Delivery
• FASCIA is a accelerator with a
readily available prototype
• FASCIA can be easily
customized and deployed in a
shorter time frame when
compared to a custom
development
Improving User Experience
• When processes are seamless a
improved experience is visible
across the user spectrum
• Support Personnel are aided,
Business has end to end visibility
and when resolved proactively
Customers/ Dealers Applications
face lesser downtime or exceptions
Improving User Experience
• When processes are seamless a
improved experience is visible
across the user spectrum
• Support Personnel are aided,
Business has end to end visibility
and when resolved proactively
Customers/ Dealers Applications
face lesser downtime or exceptions
23Copyright © 2013 Tech Mahindra. All rights reserved.
Disclaimer
Tech Mahindra Limited, herein referred to as TechM provide a wide array of presentations and reports, with the contributions ofvarious professionals. These presentations and reports are for informational purposes and private circulation only and do notconstitute an offer to buy or sell any securities mentioned therein. They do not purport to be a complete description of the marketsconditions or developments referred to in the material. While utmost care has been taken in preparing the above, we claim noresponsibility for their accuracy. We shall not be liable for any direct or indirect losses arising from the use thereof and the viewers arerequested to use the information contained herein at their own risk. These presentations and reports should not be reproduced, re-circulated, published in any media, website or otherwise, in any form or manner, in part or as a whole, without the express consent inwriting of TechM or its subsidiaries. Any unauthorized use, disclosure or public dissemination of information contained herein isprohibited. Unless specifically noted, TechM is not responsible for the content of these presentations and/or the opinions of thepresenters. Individual situations and local practices and standards may vary, so viewers and others utilizing information containedwithin a presentation are free to adopt differing standards and approaches as they see fit. You may not repackage or sell thepresentation. Products and names mentioned in materials or presentations are the property of their respective owners and themention of them does not constitute an endorsement by TechM. Information contained in a presentation hosted or promoted byTechM is provided “as is” without warranty of any kind, either expressed or implied, including any warranty of merchantability orfitness for a particular purpose. TechM assumes no liability or responsibility for the contents of a presentation or the opinionsexpressed by the presenters. All expressions of opinion are subject to change without notice.
Thank YouVisit us at www.techmahindra.com
24Copyright © 2013 Tech Mahindra. All rights reserved.