Build User Engagement with the Top AppExchange Apps
@saravarnibright
Sara Varni Bright Director, AppExchange Marketplace
Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2012. This document and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
WARNING #2: You are entering the app zone!
Quick Exercise: Share an App with Your Neighbor!
• Introduce yourself to your neighbor
• Tell them your favorite AppExchange app
• If you are brand new, share a problem you are looking to solve
The World is all About Apps
The AppExchange is the Leading Marketplace for Business Apps
1400+
Apps
10K+ Reviews
1M+ Installs
We Have Apps for Just About Everything…
Marketing Accounting Expense Management
Recruiting
Analytics Field Service Compensation
Contract Management
eSignature IT Helpdesk eLearning Collaboration Sales
And Can Bring Your Social Enterprise Vision to Life
Employee Social Network
Customer Social Network
Social Profile Market Collaborate
Work
Extend Sell
Service
Pandora’s Social Enterprise
Employee Social Network
Customer Social Network
Social Profile Market Collaborate
Work
Extend Sell
Service
500+ employees
collaborating
Identity Management eSignature
Incentive Management
Contract Management
Accounting
Procurement
Social CRM
Customer Support
Social Profile
Collaborate
Productivity Tools
Collaborate: Bring Data & Users Together in Real-Time
Collaborate: ePrize Contest Builder
• Promote a competitive spirit with gamification • Launch sales competitions within Chatter
• Reward activities like: − Follow-up on leads − Advancing opportunities − Adding records, completing fields
Work: Recruit and Retain the Best Employees
Social Profile
Collaborate
Work
Recruiting
Productivity Tools
Work: Jobscience Recruiting
• Source, track and manage candidates with resume parsing & intelligent search
• Syndicate postings via social networks • Design recruiting campaigns to target talent
Extend: Connect Your Back Office to the Front Office
Social Profile
Collaborate
Work
Extend
Productivity Tools
Recruiting
Project Management Accounting
IT Help Desk
Extend: Milestones Project Management
• Basic project management: track projects, milestones and tasks • Collaborate via Chatter on project progress and task status
Force.com Labs
Extend: FinancialForce Accounting & PSA
• Full accounting solution to manage:
-Billing -Accounts Receivable -Collections -General Ledger -Accounts Payable -Reporting & Analysis
• PSA to manage projects, timecards, billing & expenses
Extend: Remedyforce IT Service Desk Management
• ITIL-based service desk management
• Out-of-the-box: − Incident/problem management − Change management − Service request catalogue − Self-service portal −
Social Profile
Collaborate
Work
Extend Sell
Productivity Tools
Recruiting
Project Management Accounting
IT Help Desk
eSignature Compensation Management
Sell: Streamline Processes, Close More Business
Sell: Docusign eSignature
• Send documents electronically to collect eSignatures • Sign from any device
• Follow status via Chatter
Sell: Xactly Express Compensation Management
• Pay commissions or bonuses based on bookings or cash receipt
• View current and historical commission payments. • Pro-active tool
Social Profile
Collaborate
Work
Extend Sell
Service
Productivity Tools
Recruiting
Project Management Accounting
IT Help Desk
Data Cleansing eSignature
Compensation Management
Field Service Surveys
Service: Delight Your Customers with World-Class Support
Service: ServiceMax Field Service
• Manage work orders, optimize scheduling for field agents
• Manage inventory, warranties, contracts & entitlements • Available for iPad
Service: Clicktools Customer Surveys
• Build fully branded surveys, scripts, forms and landing pages
• Create/amend ANY salesforce information
Social Profile Market Collaborate
Work
Extend Sell
Service
Productivity Tools
Recruiting
Project Management Accounting
IT Help Desk
eSignature Compensation Management
Field Service Surveys
Marketing Automation
Market: Find & Nurture Your Best Leads
Market: Marketo Marketing Automation
• Email marketing and landing page creation
• Lead nurturing
• Lead scoring & analytics
Bonus Round: 6 More Apps to Check Out!
Jitterbit Import/Export data, flat files and databases
Ringlead Identify and de-dupe existing leads
LinkedIn for Salesforce Connect contacts to LinkedIn profiles
Action Plans Set up sales templates for easy follow-up
CalendarAnything Create calendars for any standard or custom object
Memonic Clip web content and attach to accounts
Today’s Apps
Social Profile Market Collaborate
Work
Extend Sell
Service
Docusign eSignature Xactly
Sales Comp
Clicktools Surveys
ServiceMax Field Service
Marketo Marketing Automation
Remedyforce
FinancialForce
Milestones PM
Jobscience Recruiting
ePrize Contest Builder
Meet Our App Experts
Our Expert Panel
Simon Driscoll Sales & Support
Manager Business Stream
Perry Offer CFO
Dialogue Communications
Dick Wallin CIO
Domino Printing
Richard Brown Service Transition
Manager News International
About News International
§ Around 4000 employees across disparate sites on different client platforms in different countries
§ Technology department of around 300 to serve internal users
§ 24 x 7 operation
§ Service Desk located in one of the regional offices
§ ITIL aware and leading process maturity within the organisation
Implementation History: • March 2011- Began search for new service desk software • Sourcing HP Service Desk replacement EOL • Technology strategy is to adopt the cloud • ServiceNow vs Remedyforce • Decision based on integration capabilities of RF with other SF products
News International & Remedyforce Deployment
Implementation: • Salesforce CRM implementation • Org finalisation • Incident, Change, Problem, Service Requests, Knowledge modules complete within 12 weeks • Utilising the approvals capability
Next steps & additional benefits: • Access anywhere will support large scale project deliveries • No more OS dependencies to support product use • Self-service rollout to end users • Expanded service request catalogue and access to knowledge • Chatter integration • Full email integration to support event and incident management automation • Process maturity and ISO support
Don’t Forget to Submit Your Survey!
Please stop by the registration kiosks to complete your session surveys - Each survey returned enters you to win one of 8 £250
gift cards
Thank you!