INCREASING BUSINESS ADVANTAGES
THROUGH
ERROR-FREE PERFORMANCESM
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Introduction and Q&A
SO, WHAT IS ERROR-FREE PERFORMANCE?
EFP is a methodology consisting of a suite of tools, all
focused at reducing human mistakes and the personal and
financial consequences of those errors.
EFP will:
Reduce human errors
Remove error-likely situations from work environments and
processes
Build defenses that mitigate the consequences of errors
Shift thought processes and business cultures
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ERROR-FREE PERFORMANCE IS:
Not designed to stop or prevent all mistakes
Not a 1-step, 1-stop, 1-time fix-all
Not a punitive system
Not just another management, Safety, or HR
program
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EFP Starts with Acknowledging:
Organizational values influence individual behaviors
People are fallible and will make mistakes
Errors can be prevented
The consequence of errors is almost always
predictable and controllable
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www.ApexPMsolutions.com
HOW DOES ERROR-FREE PERFORMANCE WORK?
EFP has been established along three distinct areas:
Error-Free Performance
Organizational Values
Behaviors
Processes
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EFFORT / VALUE / SUSTAINABILITY OF
ERROR-FREE PERFORMANCE (EFP)
BUSINESS PROCESS AND INDIVIDUAL BEHAVIORS
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Individual Behaviors
Business Processes
and Methods
Measure and Adjust
Culture and
Values
Error-Free Tools Training
Develop EFP “Champions”
On-going programmatic
Awareness
Error-trap reduction
Complexity reduction
Human Performance Rate
Correcting Action Program
Sponsorship and modeling
Supporting and sustaining
Elements of Error-Free Performance Program
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www.ApexPMsolutions.com
70-80% of mishaps in business
involve errors made by people, many
within “good processes”.
In 2005, a unique set of Error-Free
tools were introduced that easily and
dramatically reduce error-likely
situations in business processes.
BUSINESS PROCESS AND
ERROR-FREE TOOLS
Focus of EFP in business processes and
work methods center on:
Complexity Reduction
Error-Trap Reduction
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www.ApexPMsolutions.com
CONTINUAL PROCESS IMPROVEMENT – PROGRESSION
Poor
Better
Best
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INDIVIDUAL BEHAVIORS
Error-Free Tool book Training
Often first introduction to shift beliefs about “mistakes” and sets
the ground-work of understanding and real benefits of EFP.
Customized examples and exercises that the audience can relate.
Train-the-trainer or full instructor led
EFP “Champion” – engaging a few individuals to help champion EFP
has been a very effective way to help move an entire organization
forward. These individuals must be highly respected among their peers.
Programmatic Awareness – We work with supervisors and managers
to provide ongoing materials and topics related to EFP and the specific
work of our clients. This continual awareness is a critical step in the
overall change-management plan and helps assure sustainability.
Tapping New ValueWork Product of Apex PM solutions, LLC, all rights reserved.
www.ApexPMsolutions.com
Q - Does Error-Free Performance (EFP) Work?
A - Error-Free Performance has been hugely successful in reducing the costly results of
human errors. We have all heard that “mistakes will happen”. Through understand
and practice of EFP tools and methods, this statement is changed to “mistakes will
happen and we are prepared to minimize the consequences”.
ERROR-FREE PERFORMANCE
QUESTIONS AND ANSWERS
Q – Why have I not heard of Error-Free Performance?
A – EFP has been used and refined since 1999, predominantly in very high risk
industries such as petro-chemical & nuclear power. After realizing tremendous
business advantages, introduction to other business functions starting in 2005.
Sustainable financial gains have been realized by these groups through the
minimizing of human errors and consequences.
Tapping New ValueWork Product of Apex PM solutions, LLC, all rights reserved.
www.ApexPMsolutions.com
ERROR-FREE PERFORMANCE
QUESTIONS AND ANSWERS
Q – What makes EFP different?
A – Continual improvement programs such as Lean and Six sigma focus on improving
business processes with little or no spotlight on minimizing the consequence of human
mistakes or designing HP “defenses” into processes. Experience has shown that
eliminating Error-Traps within processes, coupled with employee awareness, is more
positive and sustainable than any process improvement effort.
Q – Is there value in using some parts of EFP, but not others?
A – Absolutely. The overall EFP “suite” is designed to be used both individually and
collectively. The only requirement is that the client-value of each component must be
measurable and sustainable.
Q - How is EFP different from continual improvement or other process improvement
methods?
A - EFP is not separate from other efforts, it is seamlessly included as part of these
efforts and into the fabric of day-to-day business.
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www.ApexPMsolutions.com
ERROR-FREE PERFORMANCE
QUESTIONS AND ANSWERS
Q – Where is EFP being used?
A – EFP is currently in place in a wide array of businesses including:
Engineering & design
Production
Project Management
Customer Care Centers
Work Process Groups
Fleet Management
Skilled-craft workforce
Information Technology
Legal
Billing and Accounts
Governmental groups
Materials and Logistics
Warehousing
Contract Management
Staffing
Finance
Educational Institutes
Human Resources
Q – How can one program be used so successfully in such a wide variety of business
circumstances?
A – Error-Free Performance is designed using Maturity Modeling. This platform
allows many users, each with unique business needs and goals, to take advantage of
the benefits of EFP today and into the future.
Tapping New ValueWork Product of Apex PM solutions, LLC, all rights reserved.
www.ApexPMsolutions.com
THIS DOCUMENT IS THE BASIS OF
PRESENTATION MATERIAL FOR MULTIPLE
CONFERENCES THROUGHOUT 2009.
IT IS SOLELY THE WORK PRODUCT OF
APEX PM SOLUTION
AND CANNOT BE DUPLICATED OR USED
WITHOUT WRITTEN AGREEMENT.
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