“Employee First” Philosophy
Leading People Transformation through
our “Employee First” Philosophy
Focus in the next few minutes!
Transformation JourneyModule 1
Module 2
Module 3 BPR Tools
• Empowerment @ HCL- insiderEdge; EFC; 360 Degree
feedback; Career Power
•My Financials @ HCL
•My Day @ Work
•Project Management
•Reporting & Analytics
•HR Life Cycle
Employee First @ HCL
• Employee First Philosophy
• Our endeavor through technology
Module 4 “Employee First”- the Impact
3
What do I stand for
Employee First
Trust, Transparency and Flexibility
Value Centricity
HCL’s Employee First and ‘democratization’ of management concept could “bring about a corporate renaissance’
Teach HCL as a case study on Business Transformation
Employees are always right… public grading of managers is just one of several unconventional steps HCL has taken… to build a more democratic workplace….
-3-
2005: Beginning of our transformation journey
Three Phase Approach to HCL Transformation
2005Phase 1
FOCUS
First phase of the HCL Transformation is a 24 monthplan with 76 initiatives cutting across employees, customers, operations and new business ideas drivingbusiness growth.
Phase 2
LEAD
Second phase is a selective partnership approach to augment domain depth, capability and service innovation to enhance customer value and accelerate growth in 18 to 48 months.
Phase 3
DOMINATE
Third phase is a radical shift in business model and unique value propositions in 36 to 60 months.
2010
A Five yearThree phaseTransformational plan
Operating Excellence
Employee Experience
2006
2005
Business Differentiators
Customer Experience
HCL Transformation- Its Facets
Employee first, customer second
Result driven rather than effort driven culture
Inverted organization structure
Values of trust, transparency & empowerment
Output driven strategic relationship rather than effort driven
Total outsourcing focus (TCO)
Building trust and transparency
Drive efficiency at gross margin level
Improve the quality of SG&A spend
Build scalability
Create uncontested market spaces in services propositions (MSD and Service Innovation)
Business outcome based pricing and risk sharing
2007
Transformation JourneyModule 1
Module 2
Module 3 BPR Tools
• Empowerment @ HCL- insiderEdge; EFC; 360 Degree
feedback; Career Power
•My Financials @ HCL
•My Day @ Work
•Project Management
•Reporting & Analytics
•HR Life Cycle
Employee First @ HCL
• Employee First Philosophy
• Our endeavor through technology
Module 4 “Employee First”- the Impact
Employee First @ HCL
Individual Enlightenment
The five-fold path to individual enlightenment:Pillars for leveraging technology
Knowledge Campus extension Cultural orientation BQ: the knowledge bank Knockout: collateral & Weekly expert sessions
Empowerment Individual development Plan Coaching & Mentoring Holistic Learning Intrapreneurship
Transformation Executive development Leadership Development Multilevel Competency Framework
Behavioral Business & Process Technical
Recognition 360o feedback i4XL:democratic & rapid Online appraisal Compensation review board Fast track program
Support My page Natasha: your assistant EHS Customized e-zines Community programs
1
2
34
5
Corporate Research Foundation ranks HCL among top ICT employers in the UK. IDC ranks HCL as the #1 paymaster and #2 in Employee satisfaction among
companies with 25,000-plus employees
Engaged Employees lead to Engaged customers
At HCL, we treat people as people, not ‘human resources’. Our five fold path to enlightenment provides you with space to grow, time to think, tools to use. It gives you whatever you need to succeed – be it a virtual assistant or talent transformation sabbaticals; inner peace or fast track growth; expert guidance or democratic empowerment. The result? Over 32000 highly motivated individuals
working for 493 satisfied customers around the globe. IT works better this way.
At HCL, it is truly “Employee” First
1
Smart Service Desk iGen Directions
Trust Pay Value Portal Career Portal
360 Degree Feedback Blogs with Vineet
U&I (Direct Communication with President)
Electronic appraisal system Hewitt employee engagement survey Weekly opinion polls on key policy
decisions
Providing employees with a
unique environment
Driving an inverted organization structure
Encouraging a value driven culture
Creating transparency and accountability
2
3
4
Best managed attrition in the industry
Results!!
Our Endeavour through TechnologyOur Endeavour through Technology
“Employee First”
Trust
Empowerment
Tra
nsp
are
ncy
360 o Feedback
Op
inio
n P
olls
U & I
Blogs with Vineet
Trust Pay
My day @ work
ES
S
EFC
WoW, practices & Values
Systems & processes
Employee First Philosophy
MyHCL.in
Employee First: Technology 2 people
Transformation JourneyModule 1
Module 2
Module 3 BPR Tools
• Empowerment @ HCL- InsiderEdge; EFC; 360 Degree
feedback; Career Power
•My Financials @ HCL
•My Day @ Work
•Project Management
•Reporting & Analytics
•HR Life Cycle
Employee First @ HCL
• Employee First Philosophy
• Our endeavor through technology
Module 4 “Employee First”- the Impact
PULSE - Employee Satisfaction Survey
74 % Participation
Internal Job
Postings
Counselors
JD Bank
Individual devp Plan
Continuous and periodic sharing of
strategies, blueprint, ideas, initiatives,
achievements, news, results, milestones.
Empowerment @ HCL
InsiderEdge- The power to manage career
• A tangible example of “Employee First” philosophy.
• Employees benefit from the opportunities in HCL.
• InsiderEDGE allows one to make the skill-set multi-faceted, allows one to monotony, and is in sync with the aspirations to fast track career growth.
Click here to access
https://wf12.myhcl.in/ijp/homepage.aspx
Employee First Council- Our way to empower!
‘…a diverse group of people
working together in
democratic ways towards a
common goal for which they
have a strong in built passion”
•A unique platform for employees of employees, for employees, and by employees.
•Based on the WYGIWYG philosophy-What you give is what you get.
•Ignite change, Inspire change and create transformation
•An employee can nominate yourself for a council, elect their representative and participate in organization's decisions that impact himself & participate in the transformation journey.
Click here to access
https://wf5.myhcl.in/empfirstcouncil/frontend/index.aspx
HCL Career Power
‘Career Development in HCL is a people process by which the organization facilitates its employees’ to plan and realize their personal and professional vision of growth and development’.
Key Objectives 1. Focus on professional learning and growth2. Higher career satisfaction and engagement3. Talent Management and succession planning
Key aspects1. ‘Career’ refers to a journey through life. 2. Career is a web, not a ladder. It involves flexible plans and a strong
development focus3. Career Planning encompasses both short term & long-term aspects and
reflective exercises to ascertain the current profile through career anchors.
4. Career Management is a partnership between the employee, the manager and HCL
HCL’s Career Growth Model HCL’s Career Growth Model
Technical & Technical & Functional Functional
CompetenciesCompetencies
Consistent Consistent
PerformancePerformance
Business Business
CompetenciesCompetencies
Managerial/ Managerial/
Leadership Leadership CompetenciesCompetencies
Critical Critical ExperiencesExperiences
OpportunitOpportunitiesies
Long Long termterm
Career Career
GrowthGrowth
Career Power- A Win-Win for all
Takes responsibility for
career planning
process
Initiates career
discussions with
counselor and
manager
Co-develops actions
and executes plans
Regularly seeks
feedback
Commits to learning
and development
Employee
Assesses employee’s
strengths, opportunities,
goals and aspirations
Helps the employee plan
and focus on career goals
Discusses potential future
roles, opportunities and fit
Provides guidance, timely
feedback and
developmental support
Acts as a coach and
mentor
Career Counselor
Puts in place a robust
career framework
Provides a well-defined
structure to career
development process
Provides openness and
transparency w.r.t.
career planning
Commits to career
growth for employees
HCL
Partnership between the employee, career coach (manager/HR) and HCL
Sample Career Landscape
Click here to access
https://wf12.myhcl.in/ijp/homepage.aspx
360 Degree Feedback
360 Degree Feedback-07 participation
No. of employees who could givecould give feedback= 35942
No. of employees who gavegave feedback= 11945 (or 33.23%)
No. of managers who could receivewho could receive feedback= 3655
No. of managers who received received feedback= 3071 (or 84.02%)
A Feedback mechanism where results are published on the Company Intranet including that of the President.
The 360 Degree Feedback is a feedback mechanism for all managers. The 360 Degree feedback report is based on the HCL 360 Degree Feedback Competency System. 22 of Gartner’s 25 IS competencies have been mapped to 8 identified parameters.
The 360 Degree Feedback report gives a summary of rating of self vs all observers, overview of strengths and developmental areas in competencies of managers.
8 parameters8 parameters identified and each mapped to 22 of Gartner’s 25 IS Competencies
360 Degree Feedback
Identified Parameter Gartner Competency
Development of Others 1. Empowerment (H5)
2. Performance Management (H5)
3. Mentoring (H5)
Leadership 1. Impact and Influence (H7)
2. Innovation (H2)
3. Thinking Strategically (H4)
Personal Development 1. Personal Integrity values (H1)
Relationship 1. Customer/Client orientation (B9)
2. Team Work/Team Leadership (H6)
3. Relationship Building (H6)
Communication 1. Communication (B8)
360 Degree feedback: People Orientation
Task Orientation
Identified Parameter Gartner Competency
Business Enhancement 1. Set Directions (B1& B6)
2. Proactivity (H10)
3. Quality Orientation (T1 &T3)
Results 1. Result Orientation (H3)
2. Decision Making (H1)
Task Management 1. Goal Orientation (H3)
2. Planning and Organizing (B7)
3. Resource Management (B5&B7)
4. Result Orientation (H3)
5. Analytical Thinking/Technical Orientation (H4)
HCL 360° Feedback Competency System
The Blake & Mouton Model
Click here to access
https://wf5.myhcl.in/Reports360Degree2007/FrontEnd/Instructions.aspx
Control My Financials!!
• My Personal Page
• A standardized system for online creation, approval & disbursement of cash vouchers
• Employee can raise and track the status of their claims
• Manage your flexi-basket!!
• Flexi System facilitates employees to define the amount to be claimed as reimbursement/ monthly salary for various components under the flexi basket.
• View your leave status.• View your monthly pay slips anytime online!!
• Automated workflow for medical claims.• Raise• Track status• Check Claim History
FLEXI SYSTEMClick here to access
https://www.myhcl.in/bpr/frontend/mypage.aspx
Administer my day @ Work
•My Inbox•My Time Sheet•My Travel •Leave management System•Swipe Card based ALARMS•My Smart Service Desk•Geo Arrival System•I-Fly•Free your mind@ 999•Find@ HCL
Time Management System- TSMS
•Enables Manager to track time invested in various activities and increase efficiency.•Enables employees in time planning.•To enter the time spent in various activities`• Provides data for measuring various metrics like billable hours required for customer billing•Employee can select activities from a master list & plan and update the time spent on these activities.
Purpose of TSMS
Click here to accesshttps://wf4.myhcl.in/TSMS/attendence.aspx
I- Fly
Complete tour of facilities and guide to overseas culture and
lifestyle of countries in which we are operating.
A special induction is also arranged to sensitize employee to the
place of work assignment.
Objective
1. To make one comfortable in the new environment
2. To help one understand the culture, communication and lifestyle of
the countries where they are going.
Click here to accesshttps://www.myhcl.in/home/destination.asp
SSD- Resolving Employee Queries
•Query resolution mechanism for employees.•Resolves employee concerns in just three clicks. Open SSD, raise a ticket & submit.•An employee opens a ticket which makes its journey on its own, to the related support executive to the manager if required...and comes back to you with the answer/solution.
SSD
Click here to access
https://wf5.myhcl.in/ssdnew/userinterface/demo22.asp
Knowledge @ HCL
The powerhouse of knowledge
An in-house Learning & Development team that offers a rich suite of learning events to build technical, business and behavioral competencies
A forum to recognize our sales force on overachievement of targets
Sales Champions
Talent transformation
An online tool for an employee to track learning for himself or for his team. Information management system to manage learning for all employees and provide learning opportunities for all.
Click here to access
https://wf7.myhcl.in/t2idportal/index.html
Transparency @ HCL
Transparency @ HCL
Dialogue with the CEO to share the concerns and ideas to make the environment and experience better & effective.
U & I conversations serve as a blog that serves as a platform for Vineet to pose questions and opportunity to benefit from collective wisdom.
The unique automated appraisal system is more “employee centric” and focused on employee development and assists in timely compliance and completion of the process. I4xl transparently shares ratings and views of manager's manager (Reviewer) with the employee Weekly polls are conducted to gather
employee feedback on several organizational topics like policy decisions, feedback on enabling functions, etc. The results are shared on the intranet and guide decision making.
A Team building catalyst program runs organization wide. This is completely employee driven and initiated with much fervor.
Click here to accesshttps://wf5.myhcl.in/uiblog/FrontEnd/BlogHome.aspx
Natasha : Virtual Assistant and Guide to HR policy portal
Management Dashboard
Reward and Recognition @ HCL
Decision Making Support @ HCL
•My Human Capital enables reporting metrics for employees, thereby supporting decision making.
•It gives the top analysis and employee wise view to identify the focus area.
•My Operational Information (Projects) is designed to be a 'Managers Desktop' where data pertaining to the managers is made available in a preprocessed form that enables him to use it for decision support/operational analysis.
PM Smart is a web based application which provides a collaborative platform to manage Projects effectively and efficiently.
Click here to accesshttps://www.myhcl.in/MyHumanCapital/GEO/rptHomePage.aspx
My Human Capital: Integrated Systems Support
SAPI4excel
Net Console Joining
Exit Management SystemCompensation Console
PM Smart
PM Smart is a web based application which provides a collaborative platform to manage Projects effectively and efficiently
It is a centralized database for all Project related information and supports project throughout its Lifecycle
It caters to the needs of different Project types like Development, Maintenance, Enhancement etc.
•It enables a Cross-functional team at LOB level to manage
Help DeskInfrastructure supportProblem reporting and resolution with the help of PM Smart team
PM Smart
PM Smart Functionality Overview
Planning (PIR, PMP)
Change Management
Reporting & Dashboard
Collaboration (MOM and Action
Items)
User Services(Preference, Notification &
View customization)
Reviews
Risk Management
Issue & Defect Tracking
Scheduling/ Task Management
Document Management
Click here to accesshttp://pmsmart/pmsmart
Technology through Employee Life Cycle
TECHNOLOGY IN THE EMPLOYEE LIFE CYCLE
Smart RecruitJoining Console
Employee CommunicationEmployee Engagement
R & RKnowledge Management
Projects ManagementReporting & Analytics
Exit Management System
TENURE
Smart recruit Joining Console 360 Degree/ i4excel
My Projects portal/ Business Information
My Human Capital/
Employee First Councils
Opinion Polls/ i-gen
Natasha/ SSD/ My Human Capital
Exit management System
Win-Win for employee and HCL
Transformation JourneyModule 1
Module 2
Module 3 BPR Tools
• Empowerment @ HCL- InsiderEdge; EFC; 360 Degree feedback;
Career Power
•My Financials @ HCL
•My Day @ Work
•Project Management
•Reporting & Analytics
•HR Life Cycle
Employee First @ HCL
• Employee First Philosophy
• Our endeavor through technology
Module 4 “Employee First”- the Impact
Vision 2010:50% of our revenues will come from ‘new business areas’ – as we continue to focus on service innovation
2007:76% of our revenues today come from businesses that did not exist earlier
Revenue Breakup by Service Areas (LTM Total Revenue: $ 1.8 Billion)
11.3
24.8
36.3
15
12.5
Enterprise ApplicationServices
Engineering and R&DServices
Customer Application(Industry Solutions)
Infrastructure Services
BPO Services
Employee First has catalyzed achieving both business & people metrics
“Employee First”: The momentum continues….
HCL won the largest & second largest full service IT outsourcing deal by any Indian IT service provider
• LTM Total Revenue at US $1.8 billion;
• Revenues up 36.0% YoY
• Net Income at US$85.4Mn; up 12.0% YoY.
• Interim Dividend Payout of 100%, the 21st consecutive quarterly dividend
• EBIT at US$67.9mn; up 27.4% YoY
Latest Financial Results….
Delighted Employees….
Delighted Customers..
And hence today HCL is on a fast track growth….