POTENTIAL ADDED VALUE

OVERVIEW

EASE AND SERVICE

SELF-MANAGEMENT AND ONLINE TREATMENT

RECOMMENDATIONS

CARE AND SUPPORT AT HOME

ELECTRONIC HEALTH RECORDS

HEALTH INFORMATION EXCHANGE

ACCESS TO HEALTH RECORDS

About this research: The results of this monitor are based on questionnaires held among 728 healthcare users, 844 doctors and 910 nurses. 6 heads of healthcare organisations and 10 healthcare providers took part in an online focus group as well.

Online services for healthcare users.

Including online access to patient health records.

Information exchange between healthcare

providers. Doctors agree on the positive e�ects

of this service.

There is a clear increase in the use of eHealth

among nurses in healthcare.

• Focus on the most promising services

financial

• Persistent impediments must be dealt with

Insu�cient �nancial compensation for the

time needed.

Lack of clarity on laws and regulations.

Systems are poorly linked or cannot be

linked at all.

legal technical

kgHow are you doing?

Well...: this week I slept 45 hours,took 28,078 steps, gained 0.65kgand my blood pressure goes up

when I have to go to the bathroom.

• Preselect increasing importance of consumer eHealth

What can healthcare providers do with the

measurements?Make information exchange

between healthcare users and providers easier.

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Talk to us about the 2015 eHealth monitor! Find us at:

Healthcare providers exchange information electronically:

93%Hospitals

91%Laboratories

87%Pharmacies88%

Medical centres

General practitionerswith

6-8%Care centres

4-8%Care centres

23%Public pharmacies

51%Doctor’s o�ces

75%Other departments

50%Laboratories

Medical specialistswith

Who keeps patient records electronically?

Which of the nurses works with electronic health records?

89%in cure

50%in caren=311-590

Electronic record keeping is widely used, but more inthe cure than in the care.

n=385n=396

wantsonline access*

40-46%

hadonline access*

0-1 %

Healthcare users having online access to their health records:

Few care users have online access,but many would like to.

Medicine dispensers Video calls (telecare)

*Nurses and attendants in home care and nursing homes and retirement homes. (n=589-591)

*Patients of general practitioners, medical specialists, physiotherapists or mental healthcare providers. (n=70-550)

2014 2015

11 %

19 %

2014 2015

12 %

23 %

Medical specialists

79%Psychiatrists

88%n=69-385

Increase in eHealth among nurses working in care*:

Patients measuring and keeping information on: Physical activity

2014 2015

12 %19 %

Doctor’s visitsand/or treatments

2014 2015

3 %7 %

Keeping information on your own health online seems to be gaining popularity.

6%n=70

received online treatment in combination with live, face-to-face treatment.

Group of healthcare users who contacted a mental healthcare provider in the last year:

Online treatments in mental healthcare:

n=682-689

Fillingprescriptions online

Asking questions via e-mail or on websites

?

4%

58%29%

15%

72%14%

Familiarity with onlineservices among healthcare users

did not increase in 2015.

General practitioners indicate that they offer these services. (n=396)Healthcare users know that these services are available. (n=555-562)Healthcare users do make use of this. (n=549-555)

Most frequent IT problems of doctors:

In the coming year, doctors will be making an e�ort for:

Insufficient options for sharing patient information.

Poor integration of IT services with their information system.

Poor user-friendliness, systems are slow and o�en malfunction.

Healthcare users* want online services:

41%

Making appointments

online 33%

Accessing your own health records online

43%

Filling prescriptionsonline

*who see the advantages of the internet for their current situation.

39% ...having to leave the house to talk to a healthcare provider.

Healthcare users experience problems with…

Makingappointments online

Secure health information exchange

Departmentinformation online

Despite irritation about recurring IT problems,doctors want to invest in eHealth.

27% ...not being able to check the accuracy of the healthcare provider’s records.

n=669-677

n=69-396

Healthcare users’ care and health needs provide opportunities for eHealth.

51%

Medical information on

websites

n=69-396

CARE AND SUPPORT AT HOME

ACCESS TO HEALTH RECORDS

ELECTRONIC HEALTH RECORDS

HEALTH INFORMATION

EXCHANGE

SELF-MANAGEMENTAND ONLINE TREATMENT

POTENTIAL ADDED VALUE

EASE AND SERVICE

This year focuses onthe following topics.

The key topic is the potential added value of eHealth.

‘BETWEEN THE SPARK AND THE FLAME’eHealth monitor 2015

The eHealth monitor is an ongoing study in which Nictiz and the NIVEL Institute map out the status of eHealth in the Netherlands on an annual basis.

#eHealth

eHealth is the use of ICT - and internet technology in particular - to support or improve health and healthcare.

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