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POTENTIAL ADDED VALUE
OVERVIEW
EASE AND SERVICE
SELF-MANAGEMENT AND ONLINE TREATMENT
RECOMMENDATIONS
CARE AND SUPPORT AT HOME
ELECTRONIC HEALTH RECORDS
HEALTH INFORMATION EXCHANGE
ACCESS TO HEALTH RECORDS
About this research: The results of this monitor are based on questionnaires held among 728 healthcare users, 844 doctors and 910 nurses. 6 heads of healthcare organisations and 10 healthcare providers took part in an online focus group as well.
Online services for healthcare users.
Including online access to patient health records.
Information exchange between healthcare
providers. Doctors agree on the positive e�ects
of this service.
There is a clear increase in the use of eHealth
among nurses in healthcare.
• Focus on the most promising services
financial
• Persistent impediments must be dealt with
Insu�cient �nancial compensation for the
time needed.
Lack of clarity on laws and regulations.
Systems are poorly linked or cannot be
linked at all.
legal technical
kgHow are you doing?
Well...: this week I slept 45 hours,took 28,078 steps, gained 0.65kgand my blood pressure goes up
when I have to go to the bathroom.
• Preselect increasing importance of consumer eHealth
What can healthcare providers do with the
measurements?Make information exchange
between healthcare users and providers easier.
Nictiznictiz.nl
Nictiz@nictiz
NIVELnivel.nl
@nivel_research
Talk to us about the 2015 eHealth monitor! Find us at:
Healthcare providers exchange information electronically:
93%Hospitals
91%Laboratories
87%Pharmacies88%
Medical centres
General practitionerswith
6-8%Care centres
4-8%Care centres
23%Public pharmacies
51%Doctor’s o�ces
75%Other departments
50%Laboratories
Medical specialistswith
Who keeps patient records electronically?
Which of the nurses works with electronic health records?
89%in cure
50%in caren=311-590
Electronic record keeping is widely used, but more inthe cure than in the care.
n=385n=396
wantsonline access*
40-46%
hadonline access*
0-1 %
Healthcare users having online access to their health records:
Few care users have online access,but many would like to.
Medicine dispensers Video calls (telecare)
*Nurses and attendants in home care and nursing homes and retirement homes. (n=589-591)
*Patients of general practitioners, medical specialists, physiotherapists or mental healthcare providers. (n=70-550)
2014 2015
11 %
19 %
2014 2015
12 %
23 %
Medical specialists
79%Psychiatrists
88%n=69-385
Increase in eHealth among nurses working in care*:
Patients measuring and keeping information on: Physical activity
2014 2015
12 %19 %
Doctor’s visitsand/or treatments
2014 2015
3 %7 %
Keeping information on your own health online seems to be gaining popularity.
6%n=70
received online treatment in combination with live, face-to-face treatment.
Group of healthcare users who contacted a mental healthcare provider in the last year:
Online treatments in mental healthcare:
n=682-689
Fillingprescriptions online
Asking questions via e-mail or on websites
?
4%
58%29%
15%
72%14%
Familiarity with onlineservices among healthcare users
did not increase in 2015.
General practitioners indicate that they offer these services. (n=396)Healthcare users know that these services are available. (n=555-562)Healthcare users do make use of this. (n=549-555)
Most frequent IT problems of doctors:
In the coming year, doctors will be making an e�ort for:
Insufficient options for sharing patient information.
Poor integration of IT services with their information system.
Poor user-friendliness, systems are slow and o�en malfunction.
Healthcare users* want online services:
41%
Making appointments
online 33%
Accessing your own health records online
43%
Filling prescriptionsonline
*who see the advantages of the internet for their current situation.
39% ...having to leave the house to talk to a healthcare provider.
Healthcare users experience problems with…
Makingappointments online
Secure health information exchange
Departmentinformation online
Despite irritation about recurring IT problems,doctors want to invest in eHealth.
27% ...not being able to check the accuracy of the healthcare provider’s records.
n=669-677
n=69-396
Healthcare users’ care and health needs provide opportunities for eHealth.
51%
Medical information on
websites
n=69-396
CARE AND SUPPORT AT HOME
ACCESS TO HEALTH RECORDS
ELECTRONIC HEALTH RECORDS
HEALTH INFORMATION
EXCHANGE
SELF-MANAGEMENTAND ONLINE TREATMENT
POTENTIAL ADDED VALUE
EASE AND SERVICE
This year focuses onthe following topics.
The key topic is the potential added value of eHealth.
‘BETWEEN THE SPARK AND THE FLAME’eHealth monitor 2015
The eHealth monitor is an ongoing study in which Nictiz and the NIVEL Institute map out the status of eHealth in the Netherlands on an annual basis.
#eHealth
eHealth is the use of ICT - and internet technology in particular - to support or improve health and healthcare.
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