1Tel: +60 16 3326 360 Fax: +603 9205 7788 [email protected]
Just a really great session! Easy to listen to and provided valuable info, examples, solutions with a pleasant style
Catherine is a wonderful trainer. She facilitates a dynamic workshop, incorporating exercises and opportunities for participants to interact with one another.
Catherine Mattice is experienced in organizational communication, customer relations, human resources, business development, management and training.
She specializes in providing solutions for negative behaviors in the workplace, and helping her clients realize positive corporate cultures through systemic action plans.
Mattice is also a subject matter expert on the topic of workplace bullying, having researched and published in that area since 2004.
Mattice is co-author of the book, Back Off! Your Kick-Ass Guide to Ending Bullying at Work and author of Seeking Civility: How Leaders, Managers and HR Can Create a Workplace Free of Bullying and Abusive Conduct. She has also published in a variety of other venues, including two books and over 40 trade magazines such as HR Times, the Journal of Employee Assistance, Personal Development Magazine, and Training & Development Magazine. She has also appeared in USA Today, Inc Magazine and MSNBC as an expert, and presented her research and training programs at national and international conferences.
Mattice is a founding member of the United States National Workplace Bullying Coalition, and active in the International Association for Workplace Bullying & Harassment (IAWBH) and Past-President of the American Society of Training & Development (ASTD). She is also an adjunct professor at National University, Southwestern College, and Brandman University, where she teaches communication courses.
Mattice has worked with the third largest energy company in the world, the American Red Cross, the U.S. Marine Corps and U.S. Navy, government agencies, universities, hospitals, and a variety of other nonprofits, small businesses, and private companies ranging in size and industry.
Qualifications:
MA Communication - San Diego State University
Certified in Kirkpatricks Four Level Training Evaluation
Certified Practitioner in Neuro-Lingustic Programming
Certified Senior Professional in Human Resources (SPHR)
PROFILE
PresidentCivility Partners
Catherine M. MatticeMA Communications. SPHR
YOUR INTERNATIONAL COURSE FACILITATOR
By the end of this course, delegates will:
Gain a strong understanding of performance management as a business strategy
Understand the performance management cycle Determine how their organizational values tie into performance management Create performance standards for their own organizations Develop a list of ways to foster high performance in the workplace and
implement the right options
Develop a performance evaluation form Know what type of appraisal method suits their organizational needs best Identify errors in performance appraisals in order to avoid bias and mistakes Understand how to collect evidence to support performance evaluations Develop communication skills for holding an effective performance evaluation
meeting
Be able to confidently address poor performance in a positive way Develop a sample employee development plan Be able to implement action items imperative to successful performance
management
INTRODUCTIONPerformance management is the process of maintaining and improving employee performance through tools, documentation, coaching and feedback.
Effective Performance Management drives business results that accomplish the goals of the organization. This course will provide the skills needed to create and maintain effective performance management programs. It is designed to help participants effectively manage performance on both the formal and informal levels.
More than ever before, organisations need to work with their people to ensure maximum performance and productivity. To survive, effective performance management at both the individual and organisational level is essential. Your improvement efforts can be wasted if effective strategies and approaches are not in place. An effective performance management system can play a big part.
Performance management is not just about a formal review once a year. It is part of an overall management approach that recognises and values the contribution of each staff member. In this course participants will learn a whole range of tools and techniques to help them manage performance.
You will become effective communicators in formal and informal situations, be able to use techniques and approaches that fit in with your organisations culture. You will be more confident in dealing with both good and poor performance. Your reputation and standing can be significantly enhanced through the ability to improve staff performance. You will better understand the complexities of management.
LEADERSHIP &MANAGEMENTSERIES
13 - 15 SEPTEMBER 2015RADISSON BLUDUBAI DEIRA CREEKUNITED ARAB EMIRATES
EFFECTIVE PERFORMANCE MANAGEMENT
2COURSE SCHEDULE8.008.3010.30 - 10.5012.30 - 13.3015.00 - 15.2016.30
Registration & Coffee/TeaWorkshop commencesMorning coffee/teaLunchAfternoon coffee/teaEnd of day
Presidents / Vice-PresidentsCEOs / CFOs / MDs / Executive DirectorsCommunications DirectorsDepartment Heads / Line ManagersHR Directors / Managers / Officers
The course is suitable for anyone who wants to better manage staff performance, whether at the organisational or individual level.
WHO SHOULD ATTEND
WHY THIS EVENT360 BSI recognizes that there is a significant gap that occurs between training delivery and successful implementation.
All of the sessions are facilitated discussions they feature a high degree of participant interaction, hands-on activities, and tools and resources that can immediately be applied back at work.
The focus will be on developing participant confidence and providing techniques that help to develop a rapport with people.
After the training, you can expect to be able to handle performance well in a wide variety of situations with confidence and positivity.
The comprehensive approach adopted by participants should lead to:
improved moralebetter equipped staff able to deal with all aspects of their day-to day workimproved productivity
DAY3 MANAGING AND IMPROVING EVERYDAY PERFORMANCE
Coaching an employee out of poor performance and into greatnessThe fundamentals of employee engagement coachingCoaching with appreciative inquiryCommunication skills for coachingMotivating employees with compensation and benefitsUsing informal learning to achieve high performanceHelping employees up the career ladderLeading your organization into a culture of engagementDealing with difficult people who challenge a culture of engagement
While the annual performance review is often the focus of performance management, when done well performance management is an ongoing process involving coaching, leadership skills and a culture of engagement.
DAY2 CONDUCTING PERFORMANCE APPRAISALS
Creating a performance evaluation balanced scorecardSetting strategic individual objectives, including SMART goalsCollecting evidence to objectively support performance evaluationsPreparing for the performance appraisal meetingConducting performance appraisal meetings in a structured and positive way, in order to increase performanceAddressing poor performance with confidenceRole play delivering a performance appraisal Avoiding mistakes in the performance evaluation processCreating an ongoing employee development plan
This section will address the performance appraisal conversation.
DAY1 PERFORMANCE MANAGEMENT BASICS
Defining performance managementFactors influencing employee performancePrinciples of effective performance management programsThe performance management cycleTying organizational values into performance managementSetting organizational performance standardsDeveloping the right kind of performance management programs and appraisal processes for your organizationThe key skills of a leader who engages in performance managementThe importance of a job analysis to performance management, and how to conduct oneUsing job analysis data as an HR management toolDesigning work using job analysis data
This section will serve as an introduction to performance management.
COURSE CONTENT
OTHER COURSES BY 360 BSIEffective Technical Report WritingPreventing Workplace BullyingDocument Management, Retention & ArchivingEffective Communication & Presentation SkillsTotal Training Needs Analysis
360 BSI is passionate about providing strategic technical programs & high potential training solutions across the region to build personal competencies and organizational capability.
You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience.
Please feel free to mix-and-match topics from the areas listed below to get the right training content for your staff. Other topics may be available upon request.
IN-HOUSE TRAINING
Payment is required within 5 days upon receipt of the invoice.
All payments must be received prior to the event date
PAYMENT DETAILS
Thank you for your registration!
* Save up to 50% for In-house Training programs
Hotel Contact Details:
REGISTRATION FORMFax: +603 9205 7788
Tel: +603 9205 7772
Mobile: +6016 3326 360
Email: [email protected]
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DELEGATES
AUTHORIZATION (This form is invalid without a signature)
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Substitutions are welcome at any time. Please notify us atleast 2 working days prior to the event. All cancellations willcarry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry 100% liability. However, course materials will still be couriered to you.
General Information:Registrations close ONE (1) week before the training dates.The fees cover lunch, tea breaks, materials and certificate.Official confirmation will be sent, once registration has been received.Participants will need to arrange their own accommodation.Attire: Smart Casual
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Cancellations/Substitutions
13 - 15 SEPTEMBER 2015RADISSON BLUDUBAI DEIRA CREEKUNITED ARAB EMIRATES
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicablethe client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the responsibility of the client.
For Room Reservation, contact for 360 BSI corporate rates.Telephone: 00971 4 2057105 Fax: 00971 4 2234698E-mail: [email protected] BLU Hotel, Dubai Deira CreekBaniyas Road, P.O. Box 476, Dubai, UAE
15% discount - Special for Group of 3USD 2,995 per delegate Bank transfer:
360 BSI MIDDLE EAST LIMITEDAbu Dhabi Commercial BankDubai Mall Branch, P.O.Box 49124 Dubai, U.A.EAccount No: 10065721319001Swift No: ADCBAEAAXXXIBAN No: AE780030010065721319001
(please tick as appropriate)COURSE FEES
3360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. www.360bsi.com
EFFECTIVEPERFORMANCEMANAGEMENT
360 BSI Training Calendar 2015
Contact Kris at [email protected] to register or for further details. Tel: +60 16 3326 360
Event Code Type COURSE TITLE DATE - 2015 VENUE
KK-MN-KL-125/126 IT Document & Information Management, Security, Retention & Archiving
08 - 11 June 2015 Kuala Lumpur
SV-SS-DUB-96 Safety Visible Safety Leadership 14 - 15 June 2015 DubaiKK-TE-DUB-43 General Effective Technical Report Writing 14 - 15 June 2015 Dubai
SV-SS-DUB-97 Safety Quality, Behavior & the Bottom Line: The Human Side of Quality Improvement
16 - 17 June 2015 Dubai
KK-TE-SIN-44 General Effective Technical Report Writing 15 - 16 July 2015 SingaporeKK-MN-KL-127 IT Document Management, Security & Retention 02 - 03 Sept 2015 Kuala Lumpur
KK-TE-KL-41 General Effective Technical Report Writing 02 - 03 Sept 2015 Kuala LumpurKK-MN-JAK-128 IT Document Management, Security & Retention 07 - 08 Sept 2015 Jakarta
KK-TE-JAK-42 General Effective Technical Report Writing 07 - 08 Sept 2015 JakartaKK-TE-DUB-45 General Effective Technical Report Writing 13 - 14 Sept 2015 Dubai
SV-FI-DUB-9/10 FinanceFraud Control & COSO 2013 Framework: Improving Internal Controls and Organizational Effectiveness
13 - 16 Sept 2015 Dubai
SV-MN-DUB-131 HR Effective Performance Management 13 - 15 Sept 2015 DubaiKK-MN-KL-117/118 General Negotiating Sales Success & Customer Loyalty 19 - 22 Oct 2015 Kuala Lumpur
KK-MN-KL-119/120 General Effective Communication, Presentation Skills & Report Writing
19 - 22 Oct 2015 Kuala Lumpur
KK-MN-DUB-121/122 General Negotiating Sales Success & Customer Loyalty 25 - 28 Oct 2015 Dubai
KK-MN-DUB-123/124 General Effective Communication, Presentation Skills & Report Writing
25 - 28 Oct 2015 Dubai
KK-MN-DUB-129 IT Document & Information Management, Security, Retention & Archiving
08 - 11 Nov 2015 Dubai
KK-MN-DUB-131 Management Green Supply Chain Management 08 - 10 Nov 2015 DubaiSV-MN-DUB-132 HR Preventing Workplace Bullying 08 - 10 Nov 2015 Dubai
SV-SS-DUB-98 Safety BBS: Safety & Leadership 08 - 10 Nov 2015 DubaiSV-SS-DUB-99 Safety Root Cause Analysis 11 - 12 Nov 2015 Dubai
SV-FI-KL-11/12 FinanceFraud Control & COSO 2013 Framework: Improving Internal Controls and Organizational Effectiveness
30 Nov - 01 Dec 2015
Kuala Lumpur
KK-MN-SIN-130 IT Document & Information Management, Security, Retention & Archiving
06 - 09 Dec 2015 Singapore
SV-SS-DUB-100 Safety BBS: Safety & Leadership 06 - 08 Dec 2015 SingaporeSV-SS-DUB-101 Safety Root Cause Analysis 09 - 10 Dec 2015 Singapore
EPM-DUB-PG1EPM-DUB-PG2360TrainingCalendar2015.pdfM7B