-
1Tel: +60 16 3326 360 Fax: +603 9205 7788
[email protected]
Just a really great session! Easy to listen to and provided
valuable info, examples, solutions with a pleasant style
Catherine is a wonderful trainer. She facilitates a dynamic
workshop, incorporating exercises and opportunities for
participants to interact with one another.
Catherine Mattice is experienced in organizational
communication, customer relations, human resources, business
development, management and training.
She specializes in providing solutions for negative behaviors in
the workplace, and helping her clients realize positive corporate
cultures through systemic action plans.
Mattice is also a subject matter expert on the topic of
workplace bullying, having researched and published in that area
since 2004.
Mattice is co-author of the book, Back Off! Your Kick-Ass Guide
to Ending Bullying at Work and author of Seeking Civility: How
Leaders, Managers and HR Can Create a Workplace Free of Bullying
and Abusive Conduct. She has also published in a variety of other
venues, including two books and over 40 trade magazines such as HR
Times, the Journal of Employee Assistance, Personal Development
Magazine, and Training & Development Magazine. She has also
appeared in USA Today, Inc Magazine and MSNBC as an expert, and
presented her research and training programs at national and
international conferences.
Mattice is a founding member of the United States National
Workplace Bullying Coalition, and active in the International
Association for Workplace Bullying & Harassment (IAWBH) and
Past-President of the American Society of Training &
Development (ASTD). She is also an adjunct professor at National
University, Southwestern College, and Brandman University, where
she teaches communication courses.
Mattice has worked with the third largest energy company in the
world, the American Red Cross, the U.S. Marine Corps and U.S. Navy,
government agencies, universities, hospitals, and a variety of
other nonprofits, small businesses, and private companies ranging
in size and industry.
Qualifications:
MA Communication - San Diego State University
Certified in Kirkpatricks Four Level Training Evaluation
Certified Practitioner in Neuro-Lingustic Programming
Certified Senior Professional in Human Resources (SPHR)
PROFILE
PresidentCivility Partners
Catherine M. MatticeMA Communications. SPHR
YOUR INTERNATIONAL COURSE FACILITATOR
By the end of this course, delegates will:
Gain a strong understanding of performance management as a
business strategy
Understand the performance management cycle Determine how their
organizational values tie into performance management Create
performance standards for their own organizations Develop a list of
ways to foster high performance in the workplace and
implement the right options
Develop a performance evaluation form Know what type of
appraisal method suits their organizational needs best Identify
errors in performance appraisals in order to avoid bias and
mistakes Understand how to collect evidence to support performance
evaluations Develop communication skills for holding an effective
performance evaluation
meeting
Be able to confidently address poor performance in a positive
way Develop a sample employee development plan Be able to implement
action items imperative to successful performance
management
INTRODUCTIONPerformance management is the process of maintaining
and improving employee performance through tools, documentation,
coaching and feedback.
Effective Performance Management drives business results that
accomplish the goals of the organization. This course will provide
the skills needed to create and maintain effective performance
management programs. It is designed to help participants
effectively manage performance on both the formal and informal
levels.
More than ever before, organisations need to work with their
people to ensure maximum performance and productivity. To survive,
effective performance management at both the individual and
organisational level is essential. Your improvement efforts can be
wasted if effective strategies and approaches are not in place. An
effective performance management system can play a big part.
Performance management is not just about a formal review once a
year. It is part of an overall management approach that recognises
and values the contribution of each staff member. In this course
participants will learn a whole range of tools and techniques to
help them manage performance.
You will become effective communicators in formal and informal
situations, be able to use techniques and approaches that fit in
with your organisations culture. You will be more confident in
dealing with both good and poor performance. Your reputation and
standing can be significantly enhanced through the ability to
improve staff performance. You will better understand the
complexities of management.
LEADERSHIP &MANAGEMENTSERIES
13 - 15 SEPTEMBER 2015RADISSON BLUDUBAI DEIRA CREEKUNITED ARAB
EMIRATES
EFFECTIVE PERFORMANCE MANAGEMENT
-
2COURSE SCHEDULE8.008.3010.30 - 10.5012.30 - 13.3015.00 -
15.2016.30
Registration & Coffee/TeaWorkshop commencesMorning
coffee/teaLunchAfternoon coffee/teaEnd of day
Presidents / Vice-PresidentsCEOs / CFOs / MDs / Executive
DirectorsCommunications DirectorsDepartment Heads / Line ManagersHR
Directors / Managers / Officers
The course is suitable for anyone who wants to better manage
staff performance, whether at the organisational or individual
level.
WHO SHOULD ATTEND
WHY THIS EVENT360 BSI recognizes that there is a significant gap
that occurs between training delivery and successful
implementation.
All of the sessions are facilitated discussions they feature a
high degree of participant interaction, hands-on activities, and
tools and resources that can immediately be applied back at
work.
The focus will be on developing participant confidence and
providing techniques that help to develop a rapport with
people.
After the training, you can expect to be able to handle
performance well in a wide variety of situations with confidence
and positivity.
The comprehensive approach adopted by participants should lead
to:
improved moralebetter equipped staff able to deal with all
aspects of their day-to day workimproved productivity
DAY3 MANAGING AND IMPROVING EVERYDAY PERFORMANCE
Coaching an employee out of poor performance and into
greatnessThe fundamentals of employee engagement coachingCoaching
with appreciative inquiryCommunication skills for
coachingMotivating employees with compensation and benefitsUsing
informal learning to achieve high performanceHelping employees up
the career ladderLeading your organization into a culture of
engagementDealing with difficult people who challenge a culture of
engagement
While the annual performance review is often the focus of
performance management, when done well performance management is an
ongoing process involving coaching, leadership skills and a culture
of engagement.
DAY2 CONDUCTING PERFORMANCE APPRAISALS
Creating a performance evaluation balanced scorecardSetting
strategic individual objectives, including SMART goalsCollecting
evidence to objectively support performance evaluationsPreparing
for the performance appraisal meetingConducting performance
appraisal meetings in a structured and positive way, in order to
increase performanceAddressing poor performance with confidenceRole
play delivering a performance appraisal Avoiding mistakes in the
performance evaluation processCreating an ongoing employee
development plan
This section will address the performance appraisal
conversation.
DAY1 PERFORMANCE MANAGEMENT BASICS
Defining performance managementFactors influencing employee
performancePrinciples of effective performance management
programsThe performance management cycleTying organizational values
into performance managementSetting organizational performance
standardsDeveloping the right kind of performance management
programs and appraisal processes for your organizationThe key
skills of a leader who engages in performance managementThe
importance of a job analysis to performance management, and how to
conduct oneUsing job analysis data as an HR management
toolDesigning work using job analysis data
This section will serve as an introduction to performance
management.
COURSE CONTENT
-
OTHER COURSES BY 360 BSIEffective Technical Report
WritingPreventing Workplace BullyingDocument Management, Retention
& ArchivingEffective Communication & Presentation
SkillsTotal Training Needs Analysis
360 BSI is passionate about providing strategic technical
programs & high potential training solutions across the region
to build personal competencies and organizational capability.
You will receive practical training from a professionally
qualified educator with over twenty years of teaching and training
experience.
Please feel free to mix-and-match topics from the areas listed
below to get the right training content for your staff. Other
topics may be available upon request.
IN-HOUSE TRAINING
Payment is required within 5 days upon receipt of the
invoice.
All payments must be received prior to the event date
PAYMENT DETAILS
Thank you for your registration!
* Save up to 50% for In-house Training programs
Hotel Contact Details:
REGISTRATION FORMFax: +603 9205 7788
Tel: +603 9205 7772
Mobile: +6016 3326 360
Email: [email protected]
NameName on tagJob TitleEmailMobile
: ::::
NameName on tagJob TitleEmailMobile
: ::::
NameName on tagJob TitleEmailMobile
: ::::
1
2
3
DELEGATES
AUTHORIZATION (This form is invalid without a signature)
Name :Job Title :Email :
( )Tel :Organization :Address :
Signature : Date: / /
Substitutions are welcome at any time. Please notify us atleast
2 working days prior to the event. All cancellations willcarry a
10% cancellation fee, once a registration form is received. All
cancellations must be in writing by fax or email at least 2 weeks
before the event date. Cancellations with less than 2 weeks prior
to the event date carry 100% liability. However, course materials
will still be couriered to you.
General Information:Registrations close ONE (1) week before the
training dates.The fees cover lunch, tea breaks, materials and
certificate.Official confirmation will be sent, once registration
has been received.Participants will need to arrange their own
accommodation.Attire: Smart Casual
123
45
Cancellations/Substitutions
13 - 15 SEPTEMBER 2015RADISSON BLUDUBAI DEIRA CREEKUNITED ARAB
EMIRATES
The fee does not include any taxes (withholding or otherwise).
In case of any taxes applicablethe client has to ensure that the
taxes are paid on top of the investment fee paid for the course.
Compliance with the local tax laws is the responsibility of the
client.
For Room Reservation, contact for 360 BSI corporate
rates.Telephone: 00971 4 2057105 Fax: 00971 4 2234698E-mail:
[email protected] BLU Hotel, Dubai Deira
CreekBaniyas Road, P.O. Box 476, Dubai, UAE
15% discount - Special for Group of 3USD 2,995 per delegate Bank
transfer:
360 BSI MIDDLE EAST LIMITEDAbu Dhabi Commercial BankDubai Mall
Branch, P.O.Box 49124 Dubai, U.A.EAccount No: 10065721319001Swift
No: ADCBAEAAXXXIBAN No: AE780030010065721319001
(please tick as appropriate)COURSE FEES
3360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan
Bukit Bintang, 55100 Kuala Lumpur, Malaysia. www.360bsi.com
EFFECTIVEPERFORMANCEMANAGEMENT
-
360 BSI Training Calendar 2015
Contact Kris at [email protected] to register or for further
details. Tel: +60 16 3326 360
Event Code Type COURSE TITLE DATE - 2015 VENUE
KK-MN-KL-125/126 IT Document & Information Management,
Security, Retention & Archiving
08 - 11 June 2015 Kuala Lumpur
SV-SS-DUB-96 Safety Visible Safety Leadership 14 - 15 June 2015
DubaiKK-TE-DUB-43 General Effective Technical Report Writing 14 -
15 June 2015 Dubai
SV-SS-DUB-97 Safety Quality, Behavior & the Bottom Line: The
Human Side of Quality Improvement
16 - 17 June 2015 Dubai
KK-TE-SIN-44 General Effective Technical Report Writing 15 - 16
July 2015 SingaporeKK-MN-KL-127 IT Document Management, Security
& Retention 02 - 03 Sept 2015 Kuala Lumpur
KK-TE-KL-41 General Effective Technical Report Writing 02 - 03
Sept 2015 Kuala LumpurKK-MN-JAK-128 IT Document Management,
Security & Retention 07 - 08 Sept 2015 Jakarta
KK-TE-JAK-42 General Effective Technical Report Writing 07 - 08
Sept 2015 JakartaKK-TE-DUB-45 General Effective Technical Report
Writing 13 - 14 Sept 2015 Dubai
SV-FI-DUB-9/10 FinanceFraud Control & COSO 2013 Framework:
Improving Internal Controls and Organizational Effectiveness
13 - 16 Sept 2015 Dubai
SV-MN-DUB-131 HR Effective Performance Management 13 - 15 Sept
2015 DubaiKK-MN-KL-117/118 General Negotiating Sales Success &
Customer Loyalty 19 - 22 Oct 2015 Kuala Lumpur
KK-MN-KL-119/120 General Effective Communication, Presentation
Skills & Report Writing
19 - 22 Oct 2015 Kuala Lumpur
KK-MN-DUB-121/122 General Negotiating Sales Success &
Customer Loyalty 25 - 28 Oct 2015 Dubai
KK-MN-DUB-123/124 General Effective Communication, Presentation
Skills & Report Writing
25 - 28 Oct 2015 Dubai
KK-MN-DUB-129 IT Document & Information Management,
Security, Retention & Archiving
08 - 11 Nov 2015 Dubai
KK-MN-DUB-131 Management Green Supply Chain Management 08 - 10
Nov 2015 DubaiSV-MN-DUB-132 HR Preventing Workplace Bullying 08 -
10 Nov 2015 Dubai
SV-SS-DUB-98 Safety BBS: Safety & Leadership 08 - 10 Nov
2015 DubaiSV-SS-DUB-99 Safety Root Cause Analysis 11 - 12 Nov 2015
Dubai
SV-FI-KL-11/12 FinanceFraud Control & COSO 2013 Framework:
Improving Internal Controls and Organizational Effectiveness
30 Nov - 01 Dec 2015
Kuala Lumpur
KK-MN-SIN-130 IT Document & Information Management,
Security, Retention & Archiving
06 - 09 Dec 2015 Singapore
SV-SS-DUB-100 Safety BBS: Safety & Leadership 06 - 08 Dec
2015 SingaporeSV-SS-DUB-101 Safety Root Cause Analysis 09 - 10 Dec
2015 Singapore
EPM-DUB-PG1EPM-DUB-PG2360TrainingCalendar2015.pdfM7B
