2. Ingrid Melve
3. 15 years working with universities and colleges from the national perspective
4. Identity management 5. Operational requirements 6. Security 7. Problem statement
Technology is moving away from campus
IT departments must change
8. support new tech, then move on 9. let professors do their job with some help 10. Our situation at university
11. Always online, learning experiences University faculty, staff and employees
12. High competence, digital competence? IT departments
13. Knut,the student
14. Facebook, MySpace 15. Google search 16. Flickr, sharing photos 17. Skype, google docs 18. File sharing, BitTorrent 19. NextBigThing, whatever...
20. University takes away his tools, and brand him as an outlaw 21. University gives him outdated tools and lock his information away from his tools 22. Is Knut working efficiently? 23. Mindset in higher education IT support
24. Education and research depends on ICT as underpinning infrastructure 25. Our mindset still has us as innovators 26. Students grew up with Internet, teaching staff and researchers got Internet in their adult lifes 27. What is a Digital Native?
28. file and forget, look up when needed 29. just in time learning strategy 30. parallelprocessing, multitasking The number of online hours matters 31. What is a Digital Immigrant?
32. Step by step learning 33. Look up information in books 34. Print out email to read 35. We wonder why the students do not know cities in Belgium, yet can navigate unerringly in TV game maps? 36. Digital natives vs Digital Immigrants 37. Norgesuniversitetets IKTmonitor for hgere utdanning www.nuv.no 38. 39. Natives
40. Inherent knowledge 41. Higher values 42. Better life 43. Destroyed by civilization 44. Destroyed by technology 45. Digital Native is a state of mind
46. Willing to try (and fail a bit) 47. Digital self confidence Familiarity with technology
Internet and other digital media takes many hours every day 48. ..that is where I meet friends 49. Digital literacy The ability to
50. organize 51. understand 52. evaluate 53. create information using digital technology HVAD SOLSKIN ER FOR DEN SORTE MULD ER SAND OPLYSNING FOR MULDETS FRNDE 54. Digital skills
55. Use wikipedia 56. google stuff 57. Save file,modify file 58. Restart computer
59. know how to search 60. publish material (blog, twitter etc) 61. comment on Internet 62. Social networks 63. Competence: What did I learn at university?
65. Synthesize knowledge 66. Gather knowledge, sort information WHY?
67. develop general intellectual capacities 68. specific subject knowledge ...at least that is what they tried to teach me 69. Digital competence
70. ability to creatively and critically use digital tools and media 71. basic skill as read, write, math and present 72. use ICT: evaluate, understand, organize, locate, use and create 73. evaluate is critical skill 74. Digital competence 75. ICT reacting to student expectations 76. Students expect
77. Being able to skin their environments
78. Purses, computers, cell phones 79. Course materials? Just In Time learning 80. Access to all learning resources
81. Anytime 82. Student priorities
83. Style 84. Basic needs/urges Just In Time learning 85. Exam and degree xkcd.org 86. Are the students right?
87. Must learn to be digital competent 88. Learn new working habits 89. University values?? 90. UiT students want podcast of all lectures 91. The power of expectations
92. Students like Just In Time, IT departments like careful planning and analysis 93. Student population is changing 94. IT trends: cloud computing, small stand-alone services lead to stronger coordination? 95. How do we adjust to user expectations? 96. Why do we worry about student ICT expectations?
97. Student numbers increase 98. Students coming in next fall all had computers everyschool daythe last three years before university 99. ICTdepartmentsneed lead time to implement changes 100. Student future - how to handle open services
101. Unpredictable network Security sort of goes away
Laptops and cell phones are body parts 102. Live with ephemeral services
103. Student lessons
104. Students bring open free services inside our institutions (and inside our security domains) 105. Universities have stability, neutrality and trustworthiness 106. Students come with a Internet past
107. Tailor solutions to the needs of universities (and students) Students mutate
108. We may predict their needs in learning and research 109. It is when people stop thinking of something as a piece of technology that the thing starts to have its biggest impact. Wheels, wells, books, spectacles were all once wonders of the world; now they are everywhere, and we can't live without them.John Lanchester 110. IT departments
111. Email messages 112. LMS provider? 113. Administrative systems 114. News letters 115. Standards and requirements
116. twitter et al 117. chat, jabber, irc 118. email as request or document system ...but only to get the job done 119. IT pendulum(only some issues)
120. cell phone Centralized
121. on the web Integration layer
Distributed
122. Enterprise System Bus High integration requirements 123. Technology goes away from campus
Into the cloud 124. IT department focus on standards and ready made solutions, not on innovation and education processes 125. No control over the user devices (PC/Mac, cell phone etc) 126. Major application changes in the last decade
Users expect web GUI
127. Always on, always updated 128. Software-as-service Users have their own laptop(s) and cells
Digital Natives
129. Migrating from service to service Cloud computing
130. Into the cloud
131. IT departments still need knowledge, expertise and control over certain aspects 132. Pay as you go, no upfront investment 133. Pick any provider? 134. Clouds, the web2.0 way
135. Crowdsourcing, many good replies Answer at http://yr.no 136. Open service providers
137. Microsoft[email_address] 138. Myriads of web2.0 services
139. flickr, picasa etc for sharing photos 140. facebook for wasting time with friends Why should we pay for free stuff? 141. Data lock-in case
142. You put data in the cloud, then want to download and modify data 143. You outsource data to the cheapest provider, they go out of business 144. How to safeguard against data lock-in?
145. or if you have no contract 146. PC labs for students case
147. Access to software 148. Managed platform 149. Collaboration space 150. Printing needed
151. Let the student minority borrow PCs 152. Virtual PC labs? 153. Build social spaces for collaboration 154. The innovate IT dept
155. SLA and ITIL are bad words 156. Web2.0 and experiments 157. Always in the test phase of deployment 158. Talk to innovators, do not talk to normal users, they are dull 159. Innovation fashion slave 160. The outsourced IT dept
161. All services outsourced
162. Free services: GoogleAfE,[email_address] Focus on Service Level Agreements
Reduce cost, minimal investment Aiming for low cost yields second best solutions 163. University ICT decisions
164. Security issues In house services
165. License agreements 166. Domain names ? 167. Print ?
168. CPU/HPC Open (free) services
169. Storage 170. Calendar 171. Project support 172. Collaboration support Cloud-ing? 173. University ICT support
Advanced user support
174. Quality, stability, neutrality, privacy Focus on supporting
175. Research 176. Efficient administration
177. License agreements 178. Project support 179. Collaboration support Open services
180. Testing concepts 181. Students 182. Lake Imja monitoring in Nepal Nepalese ICT support staff at 5000 m, climbing to install equipment needed to monitor global warming http://www.internet2.edu/presentations/jt2008jan/20080122-upadhaya.pdf 183. Technology goes awayfrom campus
184. IT departments go from providing boxes to collaboration and processes
185. Learning, teaching and research are critical Skill set for IT people is expanding 186. Digital Natives are nice people 187. http://www.flickr.com/photos/watchsmart/ 188. Contact me
189. Slides and streaming available from Forskningsnet 190. 191. Video conference case
192. Official support Web meetings (as in Adobe Connect)
193. Free or pay-as-you go 194. Little official support yet User needs sound, gets video 195. IT in-sources afterwards: costs for integration, procurement, Service Level 196. from CSTS215: Tales of Troy at Haverford College 197. Social media
198. Sharing
199. News 200. Life Keeping track
201. Whining and complaining 202. University employee