Digital Natives: University Migration

1. Digital Natives: University Migration Forskningsnetkonferansen, 17.11.2009 Ingrid Melve, CTO, UNINETT

2. Ingrid Melve

Chief Technology Officer in the Norwegian research network

3. 15 years working with universities and colleges from the national perspective

Networked services

4. Identity management 5. Operational requirements 6. Security 7. Problem statement

Invasion of digital natives

Major migration, not going away

Technology is moving away from campus

and into the real lives of our users

IT departments must change

new expectations

8. support new tech, then move on 9. let professors do their job with some help 10. Our situation at university

Students

Digital Natives

11. Always online, learning experiences University faculty, staff and employees

Digital Immigrants, want to go native?

12. High competence, digital competence? IT departments

From delivering boxes to collaboration

13. Knut,the student

Heavy MSN usage

14. Facebook, MySpace 15. Google search 16. Flickr, sharing photos 17. Skype, google docs 18. File sharing, BitTorrent 19. NextBigThing, whatever...

Knut enters university

20. University takes away his tools, and brand him as an outlaw 21. University gives him outdated tools and lock his information away from his tools 22. Is Knut working efficiently? 23. Mindset in higher education IT support

Internet used to be higher education and research

24. Education and research depends on ICT as underpinning infrastructure 25. Our mindset still has us as innovators 26. Students grew up with Internet, teaching staff and researchers got Internet in their adult lifes 27. What is a Digital Native?

Coined by Mark Pretsky to describe how todays students think and processinformation fundamentally differently from their predecessors

turn first to Internet for information

28. file and forget, look up when needed 29. just in time learning strategy 30. parallelprocessing, multitasking The number of online hours matters 31. What is a Digital Immigrant?

Us who grew up withoutInternet

32. Step by step learning 33. Look up information in books 34. Print out email to read 35. We wonder why the students do not know cities in Belgium, yet can navigate unerringly in TV game maps? 36. Digital natives vs Digital Immigrants 37. Norgesuniversitetets IKTmonitor for hgere utdanning www.nuv.no 38. 39. Natives

Popular myths

Nature's children

40. Inherent knowledge 41. Higher values 42. Better life 43. Destroyed by civilization 44. Destroyed by technology 45. Digital Native is a state of mind

Attitude towards technology

We hold these truths to be self evident

46. Willing to try (and fail a bit) 47. Digital self confidence Familiarity with technology

I was born with this...

Internet and other digital media takes many hours every day 48. ..that is where I meet friends 49. Digital literacy The ability to

locate

50. organize 51. understand 52. evaluate 53. create information using digital technology HVAD SOLSKIN ER FOR DEN SORTE MULD ER SAND OPLYSNING FOR MULDETS FRNDE 54. Digital skills

Open file,close file

55. Use wikipedia 56. google stuff 57. Save file,modify file 58. Restart computer

use the computer

59. know how to search 60. publish material (blog, twitter etc) 61. comment on Internet 62. Social networks 63. Competence: What did I learn at university?

Ask critical questions

64. Analyze situations, splitting problems into components

65. Synthesize knowledge 66. Gather knowledge, sort information WHY?

University goals:

teach general knowledge

67. develop general intellectual capacities 68. specific subject knowledge ...at least that is what they tried to teach me 69. Digital competence

building bridge for reading, writing and maths when combined with

70. ability to creatively and critically use digital tools and media 71. basic skill as read, write, math and present 72. use ICT: evaluate, understand, organize, locate, use and create 73. evaluate is critical skill 74. Digital competence 75. ICT reacting to student expectations 76. Students expect

Instant gratification

77. Being able to skin their environments

Computer applications

78. Purses, computers, cell phones 79. Course materials? Just In Time learning 80. Access to all learning resources

Everywhere

81. Anytime 82. Student priorities

The other(s)

83. Style 84. Basic needs/urges Just In Time learning 85. Exam and degree xkcd.org 86. Are the students right?

Not necessarily

87. Must learn to be digital competent 88. Learn new working habits 89. University values?? 90. UiT students want podcast of all lectures 91. The power of expectations

Students are digital natives, factulty are digital immigrants

92. Students like Just In Time, IT departments like careful planning and analysis 93. Student population is changing 94. IT trends: cloud computing, small stand-alone services lead to stronger coordination? 95. How do we adjust to user expectations? 96. Why do we worry about student ICT expectations?

Because they are our users

97. Student numbers increase 98. Students coming in next fall all had computers everyschool daythe last three years before university 99. ICTdepartmentsneed lead time to implement changes 100. Student future - how to handle open services

Open free services are here to stay

Admire the variety, pick the useful(not the best, but theuseful )

101. Unpredictable network Security sort of goes away

in the traditional sense, end2end takes over

Laptops and cell phones are body parts 102. Live with ephemeral services

Ignore, dissect and research

103. Student lessons

It is notournetwork anymore

104. Students bring open free services inside our institutions (and inside our security domains) 105. Universities have stability, neutrality and trustworthiness 106. Students come with a Internet past

Know their tools

107. Tailor solutions to the needs of universities (and students) Students mutate

We cannot predict wishes

108. We may predict their needs in learning and research 109. It is when people stop thinking of something as a piece of technology that the thing starts to have its biggest impact. Wheels, wells, books, spectacles were all once wonders of the world; now they are everywhere, and we can't live without them.John Lanchester 110. IT departments

Official

Portals

111. Email messages 112. LMS provider? 113. Administrative systems 114. News letters 115. Standards and requirements

What they use themselves

wiki, blogs

116. twitter et al 117. chat, jabber, irc 118. email as request or document system ...but only to get the job done 119. IT pendulum(only some issues)

Thin client

120. cell phone Centralized

mainframe

121. on the web Integration layer

Thick client

Distributed

File system

122. Enterprise System Bus High integration requirements 123. Technology goes away from campus

To open providers

Google Apps for Education, @EDU

Into the cloud 124. IT department focus on standards and ready made solutions, not on innovation and education processes 125. No control over the user devices (PC/Mac, cell phone etc) 126. Major application changes in the last decade

Applications talk to each other

Web 2.0, SOA, networked apps

Users expect web GUI

Point and click

127. Always on, always updated 128. Software-as-service Users have their own laptop(s) and cells

Always online, always disconnecting

Digital Natives

Information is at your fingertips

129. Migrating from service to service Cloud computing

covers up complexity as seen from user

130. Into the cloud

details are abstracted from the users whono longer need knowledge of, expertise in, or control overthe technology infrastructure "in the cloud" that supports them

131. IT departments still need knowledge, expertise and control over certain aspects 132. Pay as you go, no upfront investment 133. Pick any provider? 134. Clouds, the web2.0 way

Question posed at NRKbeta blog

How to show clouds in forecast?

135. Crowdsourcing, many good replies Answer at http://yr.no 136. Open service providers

Google Apps for Education

137. Microsoft[email_address] 138. Myriads of web2.0 services

dropbox for sharing/storing files

139. flickr, picasa etc for sharing photos 140. facebook for wasting time with friends Why should we pay for free stuff? 141. Data lock-in case

You put your data in cool Web2.0 service, then service goes bankrupt

142. You put data in the cloud, then want to download and modify data 143. You outsource data to the cheapest provider, they go out of business 144. How to safeguard against data lock-in?

especially if you did not pay

145. or if you have no contract 146. PC labs for students case

PCs for the student minority?

147. Access to software 148. Managed platform 149. Collaboration space 150. Printing needed

Licensing issues

151. Let the student minority borrow PCs 152. Virtual PC labs? 153. Build social spaces for collaboration 154. The innovate IT dept

New services rule, new is cool

155. SLA and ITIL are bad words 156. Web2.0 and experiments 157. Always in the test phase of deployment 158. Talk to innovators, do not talk to normal users, they are dull 159. Innovation fashion slave 160. The outsourced IT dept

Role of IT dept is procuring IT

Professional buyer of IT services

161. All services outsourced

Pay services

162. Free services: GoogleAfE,[email_address] Focus on Service Level Agreements

ITIL processes

Reduce cost, minimal investment Aiming for low cost yields second best solutions 163. University ICT decisions

Policy

Storage for critical data

164. Security issues In house services

Bandwidth on campus

165. License agreements 166. Domain names ? 167. Print ?

Outsource

E-learning

168. CPU/HPC Open (free) services

169. Storage 170. Calendar 171. Project support 172. Collaboration support Cloud-ing? 173. University ICT support

Outsource

Anything you may buy better somewhere else

Advanced user support

University purpose

174. Quality, stability, neutrality, privacy Focus on supporting

Learning process

175. Research 176. Efficient administration

In house services

Bandwidth on campus

177. License agreements 178. Project support 179. Collaboration support Open services

Private lifes

180. Testing concepts 181. Students 182. Lake Imja monitoring in Nepal Nepalese ICT support staff at 5000 m, climbing to install equipment needed to monitor global warming http://www.internet2.edu/presentations/jt2008jan/20080122-upadhaya.pdf 183. Technology goes awayfrom campus

IT needs do not remove themselves from campus, likely to increase

184. IT departments go from providing boxes to collaboration and processes

Do not fall into the administrative trap

185. Learning, teaching and research are critical Skill set for IT people is expanding 186. Digital Natives are nice people 187. http://www.flickr.com/photos/watchsmart/ 188. Contact me

[email_address]

189. Slides and streaming available from Forskningsnet 190. 191. Video conference case

Video conference room

IT and AV department procurement

192. Official support Web meetings (as in Adobe Connect)

Faculty put into production

193. Free or pay-as-you go 194. Little official support yet User needs sound, gets video 195. IT in-sources afterwards: costs for integration, procurement, Service Level 196. from CSTS215: Tales of Troy at Haverford College 197. Social media

Social applications

198. Sharing

Photos

199. News 200. Life Keeping track

Bragging

201. Whining and complaining 202. University employee

Digital Immigrants