We are specialized in Control Valves DAEJU CONTROL CO., LTD.
We are specialized in Control Valves, ESDV(SIL2&3), On-Off Valve, Pneumatic Actuator(SIL2), Direct Gas Actuator, Gas Over Oil Actuator, Hydraulic Actuator, Damper Actuator, Ball Valves (API 6D. API 608), Solenoid Valve and Accessories.
DAEJU CONTROL CO., LTD.
1
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Introduction History Quality Control System Organization Man Power Status Annual Report Product lines Product List(Scope Of Supply) Raw Material(Origin) Workflow Test & Inspection Manufacturing Process Heat Treatment for Special Material Inspection & Test Facilities Manufacturing Equipments Factory Layout Certificates, Approved Patent Reference List Warranty Policy Quality Guarantee Contact Field Service Program
Tables
2
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
We have been striving and exerting our every effort over the past several decades for the innovation and enhancement of the quality & performance of our products investing lots of time and energy in R&D. We, DAEJU Control Co., Ltd., recently reinforced lots of talented engineers with creative mind while enlarging our factory space and facilities greatly for another big leap forward. Our effort would keep continuing ceaselessly for continuous release of various products of state-of-the-art technology focusing mainly on perfect customer satisfaction.
Introduction
OFFICE ASSEMBLY & INSPECTION FACTORY
CONTROL VALVE PRODUCTION FACTORY
3
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
History
1990 Established R&D Institute for Control Valve
1995 Established R&D Institute for Actuator
2001 Acquired ISO 9001 Certificate
2007 Registered as an official supplier
of Hyundai Heavy Industries Ltd.
2012 Acquired SIL2 Certificate
for Heavy duty quarter turn Actuator
2006 Changed company name to DAEJU Control Co., Ltd.
2007 Registered as official supplier
of Hyundai Engineering & Construction
2009 Registered as official supplier
of DooSan Heavy Industries Co., Ltd.
1985 Established DAEJU Control Tech Inc.
2013 Acquired SIL3 Certificate
for Emergency Shut_Down Valves
4
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Production
Resources
Research & Development
Management
Customer
Satisfaction
Customer
Requirements
Quality Control System
5
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
CEO
Quality Assurance
Commercial & Financial Department
Sales Department
Technology Research Center
Production Department
Organization
Domestic Team
Overseas Team
R & D Team
Design Team
Conval (Actuator)
Unicon (Control)
Financial Team
Purchasing Team
6
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Field Service Organization
7
FIELD SERVICE TEAM
Eniprom(UAE) Daeju(Korea) Iran(Later)
S.W.Kang / Director Y.H.Kim / Director H.Y.Kim / Manager S.W.Eom / Manager
Service Team Service Team
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Man Power Status
8
Career Sales
Q.A. R&D Production Procurement Admin. Total
Over 20 Year
4 2 2 8
5~20 Year
3 1 2 1 7
1~5 Year
1 1 1 3 1 2 9
Bellow 1 Year
2 1 3
Total 10 2 5 6 2 2 27
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Ⅰ Actuators
Pneumatic Quarter Turn Actuator
Pneumatic Linear Actuator
Hydraulic Quarter Turn Actuator
Hydraulic Linear Actuator
Direct Gas Actuator
Gas Over Oil Actuator
Damper Actuator
Ⅱ Control Valve
Globe Valve Type(Cage & X-Trim)
Butterfly Valve Type
V-Ball Type
Ⅲ Desuperheater
Venturi Tube Type
Direct Nozzle Spray Type
Product lines
10
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Ⅳ Emergency Shut Down Valve(ESDV)
Ball Valve 2” ~ 52” (150 LBS ~ 2500 LBS)
SIL 3 Certificated(ESDV Full Set)
SIL 2 Certificated(Actuator)
Ⅴ Shut-Off Valve(SDV,BDV)
Ball Valve, Gate Valve, Globe Valve.
Butterfly Valve, Plug Valve.
Product lines
11
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Ⅴ Accessories
Hydraulic Hand Pump
High Pressure Solenoid Valve(ATEX)
High Pressure Pilot Valve
ESDV Station
Declutchable Gear Operator
Manual Gear Operator
Ⅵ Ball Valve(API 6D, API 608, API 607)
Floating Type
Side & Top Entry Trunnion Type
Metal Seat Type
Orbit Type
Product lines
12
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Products List (Scope of Supply)
13
Valve Type Casting/ Forging
Size Rating Remarks
Control Valve (Globe,Angle,Ball)
Casting/ Forging
½”~60” 150~2500#
Turbine Steam By-Pass Valve, Desuperheater
Forging 4”~72” 600~4500# F11/F22, F91/F92
Butterfly Valve (MOV, POV)
Casting 2”~192” 150~600#
ESDV(Ball Valve) Casting/ Forging
½”~60” 150~2500# Metal & Soft Seat
Sil2/Sil3 Certi.
High Hardness Metal Seat Ball Valve
Casting/ Forging
1/2”~48” 150~2500# HRC > 80
Gate,Globe Valve(MOV,POV)
Casting/ Forging
1/2”~60” 150~4500# A105, F91, F92,
F11/F22, etc
NRV (Pneumatic, Hydraulic)
Casting 6”~80” 150~2500#
Actuator (Pneumatic, Hydraulic)
Casting, Die Casting
Piston, Diaphragm
Heavy Duty, Rack&Pinion, Self Contained Hydraulic
Sil2/Sil3 Certi.
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Origin (Outsourcing)
Stainless Round Bar/Forging Square :
Posco(Korea)
High-Alloy, Titanium, Duplex, F91/F92 :
TSM Tech(Korea), Yonghyun BM(Korea),
Italy & Europe, USA
Casting : Korea(Busan, Gimhae, Incheon)
Raw Material
14
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Major Materials
15
Carbon Steel
Low-Temp Carbon Steel
Cr-Mo Alloy Steel
A217-C5 /A182-F5a A217-WC6 /A182-F11 A217-WC9 /A182-F22 A217-C12A / A182-F91 A182-F92
Stainless Steel
A182-F304/L A182-F316/L A182-F317/L A182-F321/H A182-F347/H
Special Alloy / Duplex SS
A216-WCB / A105N
A352-LCB / A350-LF2&3
TITANIUM NICKEL MONEL 400 INCONEL 625 INCOLOY 800H HASTELLOY C-276 A182-F51/53/55
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Inquiry & Quotation Process
Project Inquiry
Workflow
Consultation & Selection
Spec. Review
Technical Evaluation
Document Approval
Start work
Tech. & Price Quotation
Procurement Assemble Manufacturing Inspection
& Test Shipment
16
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
▶ General Machine Tools
▶ Valve Hydraulic Tester
(150LBS ~ 2500LBS)
▶ Full Vacuum Tester
▶ Control & Shut-off Test bench
▶ Electric Motor Tester(AC220V ~
AC480V, DC24V, DC48V)
▶ Control Valve Calibration Test Bench
▶ Actuator Torque Test Bench
(3 ~100,000Nm)
Test & Inspection
17
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Manufacturing Process
18
Sand Blasting
Design
Main Body Aux Parts
Forging Ingot
Forging (Free Forging)
Rough Machining
Heat Treatment
Welding
Welded or Integral
PWHT
NDE RT, UT
Machining
10" & below : Integral 12" & above : Welded
Check B/M Receiving
Assembly
Inspection & Test
Packing & Deliver
Start
Finish
Integral
Heat Treatment for Machining
1
2
3
4
5
6
7
8
9
10
11
Stem Seatring/Disc & Trims
Ship ping
Yokes Flanges Bolts/Nuts Others
Round Bar
Forging
Heat treatment
Machining + Stellite HF
Final Machining + Lapping
PT Test
Machining
Sand Blasting
Primary Painting
Heat Treatment
Machining Grinding
Inspection
Docu. Check
Final Machining
Seat Ring Welding
PWHT
End connection & Seat fine Machining
Final Lapping
A-1
B-1
C-1
B-2
A-2
12
A-3
A-4
A-5
B-3
D-1
D-2
D-3
M-1 13
14
15
16
17
18
19
20
21
22
23
Chemical Analysis
NDE
24
Ingot for Forging Forging
Large Bore Forging Valve
Image 1
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Heat Treatment Procedure for Special Material(F91/F92)
19
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Inspection & Test Facilities
20
Manufacturing Equipment
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Factory View
22
OFFICE ASSEMBLY & INSPECTION FACTORY
(SIHEUNG CITY, KOREA)
CONTROL VALVE PRODUCTION FACTORY (SIHEUNG CITY, KOREA)
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Patent
Certificates
ISO 9001 Certificate
23
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Certificate of SIL
24
HEAVY DUTY QUARTER TURN TYPE – ACTUATOR ESDV
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
25
TRUNNION TYPE - BALL VALVE
Certificate of SIL NIGC Registered(Approval)
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
26
Year Country Project Name Delivery Description Name Contractor Name Client Name
2008 KOREA KOREA BASF
(COAL BOILER) DAMPER ACTUATOR
HYUNDAI HEAVY INDUSTRY
Korea BASF Ltd.
2008 KOREA PAZFLOR Ball valves up to 1 ½” – class 800
– 1500 to total specification DAEWOO
SHIPBUILDING TOTAL ENG
2008 SAUDI ARABIA ZACUM GAS PROCESSING
FACILITIES GPF Shut-Off Metal seated
and soft seated , Ball valves NPCC MEPI ADMA-OPCO
2008 BANGLADESH JAMUNA 85 TON BOILER BALL, GLOBE, BUTTERFLY VALVE JFCL JFCL
2008 BANGLADESH JAMUNA 85 TON BOILER MOV, AOV, CONTROL VALVE JFCL JFCL
2009 JORDAN SAMRA ESDV 12", SHUT-OFF VALVE HANWHA SIMENS
2009 CHINA CNPC WEST SICHUAN JIULONGSHA
N MOUNTAIN PRODUCTION TESTING MAIN LINE
ESDV (GAS OVER OIL ACTUATOR) BALL VALVE 10" PN63
OVIKO VALVE CO,.LTD.
2009 KOREA PAZFLOR Ball valves 2” and above class 150 to
2500 to total specification DAEWOO
SHIPBUILDING TOTAL ENERGY
2009 KOREA Uljin Nuclear 5,6 Plants MOV (GLOBE, BALL) DAEWOO KEPCO
2009 KOREA Sinweualsung Nuclear Plant SDV (Ball & Gate) DAEWOO KEPCO
2009 SYRIA PALMYRA PROJECT ESDV & SDV PROSERNAT STG
2009 SAUDI ARABIA MARAFIQ IWPP
PROJECT AOV, DBB, SBB, BALL, ESDV
HYUNDAI HEAVY INDUSTRY
GE ENERGY LTD
Reference List
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
27
Year Country Project Name Delivery Description Name Contractor Name Client Name
2009 BAHRAIN AL DUR IWPP PROJECT ESDV & SDV & BALL VALVES HYUNDAI HEAVY
INDUSTRY GE ENERGY LTD
2009 BAHRAIN AL DUR IWPP PROJECT SDV & Control Valve WONIL T& I HHI
2010 IRAN Pipeline Project in Iran ESDV (GAS OVER OIL ACTUATOR)
BALL VALVES 12" 600LBS & OTHERS GPT CORP
2010 KUWAIT SABIYA CCGT ESDV (BALL VALVE,
GLOBE VALVE, BUFTTERFLY VALVE) Hyundai Heavy
Industries Ministry of Water
& Electricity
2010 JORDAN SAMRA PROJECT ESDV & COV HANHWA
Construction Co,.Ltd.
SAMRA ELECTRIC POWER GENERATIG
CO.
2010 THAILAND GHECO PLANT SDV & Control Valve Doosan Heavy
Industries GHECO-ONE
COMPANY LIMITED
2010 LYBIA TRIPOLIWEST 350MWX4 ESDV,Pneumatic shut-off valve HYUNDAI Engineering
& Constructions BECTEL
2010 JORDAN AL QATRANA ESDV, SHUT-OFF, CONTROL VALVE LOTTE
CONSTUCTION QATRANA ELECTRIC POWER COMPANY
2010 SAUDI ARABIA SABIYA POWER PLANTT ESDV 24" & SDV & Control V/V HHI GE ENERGY LTD
2010 KOREA Incheon LNG Insu station Shut-Off, Control Valve WONIL T & I INCHEON LNG
2010 KOREA Seocheon Fire Power Plant MOV WONIL T & I SEOCHEON FIRE POWER PLANT
2010 LYBIA ALKHALIJ 350MW x 4 ESDV, Pneumatic shut-off Valve HYUNDAI Engineering
& Constructions GENERAL ELECTRICITY COMPANY OF LIBYA
Reference List
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
28
Year Country Project Name Delivery Description Name Contractor Name Client Name
2011 CHINA Great Orient Chemical
(Tai Cang) Plant Motor Operate Gate, Butterfly Valve (32", 30", 28") Diaphragm Actuator
KOBELCO CO., LTD. & ISU CHEMICAL
Great Orient Chemical (Tai Cang) Co., Ltd.
2011 Malaysia Tan Jung Pneumatic Heavy Duty Actuator Intergrity Engineering Egyptian Maintenance
Co., Ltd.
2011 CHINA JHEJIANG LNG
TERMINAL Project ESDV, DAMPER ACTUATOR, AOV WONIL T& I
CNOOC Zhejiang Ningbo LNG Co., Ltd.
2011 NIGERIA NIGERIA GAS PROJECT ESDV (GAS OVER OIL ACTUATOR)
BALL VALVE 24" 600LBS Middle East Engineering
2011 RWANDA KIVUWATT PJT Manual Ball, Globe, Butterfly Valve Western Corporation Ltd. KIVUWATT LTD
2011 MEXICO NORTE II CCGT POWER MOV & CONTROL DUKE ENG. SAMSUNG ENG.
2011 UAE SHUWEIHAT S3 IPP ESDV 24" & 10" WONIL T & I Daewoo Eng & Constr
uction Co. Ltd.
2011 TURKY TURKEY PROJECT ESDV (GAS OVER OIL ACTUATOR)
BALL VALVE 16″ 900LBS IISTP
2011 Malaysia ELNG Waste Heat Recovery
Units PJT Double Acting Heavy Duty Actuator
(COV), Damper Actuator Integrity Eng. INTEGRITY ENG
2011 KUWAIT SHUAIBA NORTH POWER PLANT
Top Entry Ball Valve (24", 20", 18", 14", 10", 6")
Hyundai Engineering & Constructions
Ministry of Water & Electricity
2011 KUWAIT Qudus Gas Turbines
Power Plant High Performance Butterfly Valve
(COV) Hyundai Engineering
& Constructions Ministry of Water &
Electricity
2011 CHINA ZHONGING COUNTY FUEL GAS
2ND PHASE PROJECT ESDV (GAS OVER OIL ACTUATOR)
BALL VALVE 14" 300LBS OVIKO VALVE CO,.LTD.
Reference List
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
29
Year Country Project Name Delivery Description Name Contractor Name Client Name
2012 Iraq EPCC of Export Pipeline for the
Garraf Contract Area ESDV & SDV Middle East Engineering
Petronas Carigali Iraq Holding BV
2012 Mexico NORTE II CCGT POWER ESDV 12" & SDV WONIL T & I SAMSUNG ENG.
2012 BANGLADESH NEW HARIPURR ESDV 18" & SDV WONIL T & I HYUNDAI Engineering
& Constructions
2012 KOREA OCI (GWANGYANG) Damper Actuator OCI
2012 Iraq EPCC of Export Pipeline for the
Garraf Contract Area ESDV BALL VALVE 18” 600LBS Middle East Engineering
Petronas Carigali Iraq Holding BV
2012 ETHIOPIA GAS SUPPLY TO OMO WOOD
INDUSTRY LIMITED ENGINEERING AND SURVEY
MANUAL VALVE (Ball, Globe, Butterfly ,Needle)
Western Corporation Ltd.
2012 Iraq TAZA & RUMAILA
POWER PLANT ESDV & SDV Hyundai Eng Co,.Ltd.
Ministry of Water & Electricity. Iraq
2012 SAUDI ARABIA SHUAIBA NORTH POWER
PLANT SDV BALL VALVE 20” 300LBS Hyundai Eng. Co,.Ltd..
Ministry of Water & Electricity
2012 CHINA TAICHANG LNG TERMINAL ESDV,CONTROL VALVES WONIL T&I CO,.LTD.
2012 SAUDI ARABIA EMAL FGSS PROJECT ESDV SAMSUNG ENG CO,.LTD. KSA
2013 Azerbaizan Shimal Gas CCPP MOV.MANUAL VALVE
(Gate, Globe, Ball, Check) Atomtech.Taiwan Azenco
2013 Saudiarabia Qurayyah Power Plant ESDV Control Valve/Ball Valve Samsung Const Co.,Ltd. Ministry of Water & Electricity KSA
Reference List
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
30
Year Country Project Name Delivery Description Name Contractor Name Client Name
2013 Korea SHINHANUL (Nuclear Power) Shut-Off Valve, Manual Valve Young Poong Precision Corp.
KHNP(ShinUljin)
2013 U.A.E ZWITINA AUX BOILER Control Valve HM Engineering HANIL HEAVY INDUSTRIES
2013 China Submerged Combustion Vaporizer
for Tangshan LNG Terminal Shut-Off Valve,
Control Valve, Air Distribution Valve Wonil T & I HQC(TANGSHAN SCV)
2013 Turkey Nainawa Power Plant ESDV, TRUNNION BALL VALVE WONIL CO.,LTD. Turkey
2013 Turkey AL-KHAIRAT Power project ESDV, SDV BALL VALVE WONIL CO.,LTD. Turkey
2013 Bangladesh Ashuganj 225MW ESDV & Manual Valve KOLON EN-SOLUTION Hyundai Eng. Co.,Ltd.
2013 LYBIA ALKHALIJ 350MW x 4 ESDV, Pneumatic shut-off Valve HYUNDAI Engineering
& Constructions GENERAL ELECTRICITY COMPANY OF LIBYA
2013 Kazakhstan CAEPCO Energy Efficiency Project ESDV Self Contained Hydraulic Operated Ball Valve 10” & 6”
Canam Pipe & Supply
2013 Algeria J-1238 Ain Arant
225MW CCPP MOV, Manual Valve
( DBB, Ball, Globe, Gate ) Prosep Kolon Co.,Ltd. Hyundai Eng. Co.,Ltd.
2013 Algeria RDPP Shut-Off Valve, Control Valve,
Damper Actuator Wonil T & I
Daewoo Eng & Construction Co. Ltd.
2013 Thailand Thailand Gulf U-Thai PJT Ⅰ Control Valve, MOV HANIL HEAVY INDUSTRIES
MITSUBISHI HEAVY INDUSTRIES
2013 U.A.E AL MUSSABI WWT Shut-Off Valve, Manual Valve Young Poong Precision Corp.
HYORIM CO.,LTD.
Reference List
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
31
Year Country Project Name Delivery Description Name Contractor Name Client Name
2013 U.A.E BNPP(Nuclear Power) Shut-Off Valve, Manual Valve Young Poong Precision Corp.
HYORIM CO.,LTD.
2013 Thailand Thailand Gulf U-Thai PJT DESUPERHEATER HANIL HEAVY INDUSTRIES
MITSUBISHI HEAVY INDUSTRIES
2013 Thailand Thailand Gulf U-Thai PJT Ⅱ Shut-Off Valve, Control Valve, MOV HANIL HEAVY INDUSTRIES
MITSUBISHI HEAVY INDUSTRIES
2013 Singapore Tuaspring CCPP Auxiliary Boiler
Package MOV, CONTROL VALVE
HANIL HEAVY INDUSTRIES
HANIL HEAVY INDUSTRIES
2013 Saudi Arabia Tihama Cogeneration Power Shut-Off Valve Wonil T & I HANIL HEAVY INDUSTRIES
2014 IRAQ Diaphragm valve & butterfly valve AL-SAHIL TRADING
2014 Jordan Al-Manaker IPP3 Power Shut-Off Ball Valve FLOWONE Lotte E&C
2014 Uruguay UTE Punta del Tigre CCPP ESDV, Shut-Off Valve, Control Valve Prosep Kolon Co.,Ltd. Hyundai Eng. Co.,Ltd
2014 Kazakhstan Astana Parking Project ESDV Self Contained Hydraulic Opera
ted Ball Valve 12” Canam Pipe & Supply
2014 Kuwait Az-Zour North IWPP Shut-off Gate & Globe valve Flowone Hyundai Heavy
Industries
Reference List
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
EUROPE ASIA N. AMERICA
S. AMERICA
AFRICA
MIDDLE EAST
Domestic Customers Oversea Business Area
HYNDAI HEAVY INDUSTRIES
SAMSUNG CONSTRUCTION CO., LTD.
DOOSAN HEAVY IND. and others.
KOLON PROSEP
SOUTH WEST ASIA, SOUTH EAST ASIA
MIDDLE EAST
CIS
EUROPE
AFRICA
SOUTH & NORTH AMERICA
32
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
33
Warranty Policy
WARRANTY POLICY
We, “DAEJU CONTROL” warrant its products against defects in manufacturing, if the products are used for the purpose
for which they are manufactured and sold.
This warranty is void in the event that product failure results from acts or omissions of persons other than “DAEJU
CONTROL”, or from accident or abuse , misuse or misapplication of the product
WARRANTY PERIOD : 18 MONTHS from the date of the shipment
WARRANTY COVERS
FREE SERVICE
• We, “DAEJU CONTROL “ Shall cover failure caused by mechanical defects
• Failures that occur in normal handling conditions shall be repaired free of charge within warranty period
PAID SERVICE
• Failures due to negligence by the operator
• In case user performed arbitrarily to disassemble , repair or alter
• Damages caused by natural disaster ( Fire,Flood, Earthquake, Lightning, etc. )
• Replacing consumables
*** Repair charge is USD1200 per day each repair man
Round-trip airfare, accommodation, food, transportation , etc. for repair man should be paid
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Quality Guarantee
We are doing our every effort to provide our customers with high quality & best performance product which passed ISO 9001 Quality Management System through our stringent quality assurance procedure aiming at perfect customer satisfaction providing 24 to 48 months of quality guarantee depending on the models for all our products. All of our staff members are committed to make our company as a top notch producer of Control Valves & Actuators to provide all of our invaluable global clients with quality service and perfect satisfaction.
34
ESDV BALL 600# 36” – Gas Direct Type(Sil2/3) (Qurayyah Power Plant,KSA, Samsung, 2013)
We are specialized in Control Valves DAEJU CONTROL CO., LTD.
Address & Contact Point
Head Office
RM 905, New T Castle, 429-1, Gasan Dong, Geumcheon Gu, Seoul, S. Korea (Postal code 153-779) Tel. 82-2-2626-9791 Fax 82-2-2626-9792
Factory
26, 28 beon-Gil. Gongdan1-Daero. Jeongwang –dong. Siheung City, Gyeonggi Province, Korea.(post:429-848) Tel. 82-31-432-9791 Fax 82-31-432-9792
Sales Dept. : Mr. Younghoon,Kim(Director) E-mail [email protected] Technical Dep’t : Mr. S.W. Kang. E-mail [email protected] Maintenance & Service Dept.: Mr. S. W. Eom E-mail [email protected]
Contact Point
35
M.P.+82-10-8952-1141 / Tel. +82-2-2626-9791
DAEJU CONTROL CO., LTD.
Contents
Customer Response Procedure
Field Service Program
Organization Chart For Field Service
Business Activity In The Middle-East
Engineer’s Profile
Field Service Activity
DAEJU CONTROL CO., LTD.
Daeju
Control
Local
Service
Center
UAE,
Iran
Analysis
Preparing
Parts
Field
Service
Accept
Customer
Complaint
Customer Response Procedure
DAEJU CONTROL CO., LTD.
NO. Customer Response
Procedure The Plan of Performance Remarks
1 Accept customer
complaint
1) Maker (Korea)
2) Local Service Center(Middle East)
3) Agent(Korea) :Field Service Team
1) Daeju Control (Korea)
2) Local Service Center (ENIPROM/UAE)
3) Iran(Later)
2 Consumer response
channel
(Hot-Line Operation)
1) Main Channel : Sales Dep’t
2) Design Dep’t
3) Quality Assurance Dep’t
4) Customer Service Team(3 COMPANIES)
1) Daeju Control (Korea)
2) Local Service Center (ENIPROM/UAE)
3) Iran(Later)
3 Require data and receipt
for first diagnosis.
1) Receiving the symptoms, picture of problems and pre-operation
data from the customer
2) Local Representative: Dispatching workers and first check,
procuring additional data
1) Dispatching the workers to onsite in
Abu Dhabi, UAE(ENIPROM)
2) Managing the local service center and
possessing the consumable supplies
4 Technical review of
Related department
1) Sales Dep’t
2) Design Dep’t
3) Quality Assurance Dep’t
4) Customer Service Team
5 Cause analysis for
problems
1) Analysis malfunction of Valves . Prediction of damage parts
2) Cause analysis for unavailable control and malfunction of
accessories
3) Checking actuator torque and damaged part
Review the validity about synthetic opinion
6 Advance preparation of
repair service
1) Review and propose a temporary expedient in the field
2) Prepare a damaged part or malfunction part
3) Prepare the consumable supplies
4) Set up the participation schedule and the number of workers
5) Application for visa of workers and dispatching
Checking the manufacture schedule of requiring
spare part
7 Follow-up action
1) Supervision and repair service in the field
2) Second analysis and diagnosis for unsolved problem, holding the
worker in the site
3) Prepare the repairing part and sending by DHL
4) After completing the repairing service, submit the supervision
report to the customer
1) Checking the delivery schedule of requiring
spare part
2) Set up the measure of recurrence prevention
Field Service Program
DAEJU CONTROL CO., LTD.
Organization For Field Service
ENIPROM(UAE) (Local Service Center)
DAEJU CONTROL (Customer Service Leader)
Design Team Q.A. MFG Team Maintenance
Team
Engineering
Sales Team
DAEJU CONTROL CO., LTD.
Business Activity in Middle East
FIELD SERVICE TEAM
Eniprom(UAE) Daeju(Korea) Iran(Later)
S.W.Kang / Director
Y.H.Kim / Director
H.Y.Kim / Manager
S.W.Eom / Manager
Service Team Service Team
Field Service Organization
DAEJU CONTROL CO., LTD.
Engineer’s Profile
Photo Name / Tel Position Profile
Soowon, Kang
M.P. : +82-10-3151-6334
TEL : +82-31-432-9791
E-mail : [email protected]
Siheung City, Korea
Design Team
(Technical Service)
Director
Engineering Sales : 22 years
(Supervision for Sabiya Kuwait,
Gheco One Thailand, etc)
Younghoon, Kim
M.P. : +82-10-8952-1141
TEL : +82-2-2626-9791
E-mail : [email protected]
Seoul, Korea
Engineering Sales Team
(Technical Service)
Director
Engineering Sales : 18 years
(Supervision for Shuaiba Power
Plant in Kuwait – 2010 year)
Hyungyeol, Kim
M.P. : +82-10-4727-6193
TEL : +82-31-432-9791
E-mail : [email protected]
Siheung City, Korea
Design Team
(Technical Service)
Manager
Engineering Sales : 25 years
(Supervision for India, Asia, etc)
DAEJU CONTROL CO., LTD.
Engineer’s Profile
Photo Name / Tel Position Profile
Sewoong, Eom
M.P. : +82-10-7277-8926
TEL : +82-31-432-9791
E-mail : [email protected]
Seoul, Korea
Production Team
(Technical Service)
Deputy Manager
Production of Auto Valve : 5years
ENIPROM (UAE)
Khalid Zidan
TEL : +971-2-6679050
FAX: +971-2-6679040
Abu Dhabi, UAE
Technical Engineer Local Service Center