8 Steps to Achieve
Customer Delight
Time and again brands have realised that consistency is key
to customer delight
A large set of customers love the
personal interaction and the human factor when interacting with
their brands
3.EMPLOYEE
EMPOWERMENT
Empowered employees work for more than a
paycheck
One size does not fit all
Personalise to delight your customers!
5.REAL-TIME ACTION
To Delight your customers,
there’s no better time than real time
There’s a certain knight-like chivalry to putting your hand up
and admitting you slipped up, it’s also prudent to do so.
Own up to your mistakes and delight your customers
7.PERSONAL CONNECTION
Personal connection can make a huge difference in
the case of a brick and mortar store
In a customer’s journey, the transactional bit is only a part of the larger
picture
About Cloudcherry
Cloudcherry is a Singapore-based SaaS Product company and maker of the first Real-Time Customer Sentiment Mapping tool for SMBs and Enterprises.
https://www.getcloudcherry.com/
https://twitter.com/getcloudcherry
http://bit.ly/CConLinkedIn