8 Steps to Achieve

Customer Delight

1.CONSISTENCY

Time and again brands have realised that consistency is key

to customer delight

2.EMPATHY

A large set of customers love the

personal interaction and the human factor when interacting with

their brands

3.EMPLOYEE

EMPOWERMENT

Empowered employees work for more than a

paycheck

4.PERSONALISATION

One size does not fit all

Personalise to delight your customers!

5.REAL-TIME ACTION

To Delight your customers,

there’s no better time than real time

6.OWNING UP

There’s a certain knight-like chivalry to putting your hand up

and admitting you slipped up, it’s also prudent to do so.

Own up to your mistakes and delight your customers

7.PERSONAL CONNECTION

Personal connection can make a huge difference in

the case of a brick and mortar store

8.TRANSFORMATION

In a customer’s journey, the transactional bit is only a part of the larger

picture

About Cloudcherry

Cloudcherry is a Singapore-based SaaS Product company and maker of the first Real-Time Customer Sentiment Mapping tool for SMBs and Enterprises.

https://www.getcloudcherry.com/

https://twitter.com/getcloudcherry

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