ICT MANAGEMENT TRAININGInternship Program In Public Service
CURRICULUM
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CURRICULUM
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ICT Management Training Curriculum
ICT MANAGEMENT TRAININGInternship Program In Public Service
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VISIONBe the leader in transforming Kenya into a regional ICT hub and a globally competitive
digital economy
MISSIONTo champion and harness ICT for efficient and
effective public service delivery, wealth creation and well-being of Kenyans
VISION AND MISSION
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ContentsVISION AND MISSION 4
PROGRAM BACKGROUND 6
1.1. INTRODUCTION 6
PROGRAMME ACTIVITY: Components 9
PROGRAM CURRICULUM 11
MODULE1: ROLE OF ICT IN GOVERNMENT ORGANIZATION AND FRAMEWORK 11
MODULE 2: ICT DELIVERY BEST PRACTICES 13
MODULE 3: PRACTICAL INTEGRATION OF ICT IN THE PUBLIC SERVICE 15
MODULE 4: GOVERNMENT SHARED INFRASTRUCTURE AND SERVICES: 25
MODULE 5: PROJECT ASSIGNMENT 31
APPENDIX: 1 PERFORMANCE METRIC 38
APPENDIX 2: INDUSTRY TRAINING AND CERTIFICATION 43
APPENDIX 3: TYPES OF CERTIFICATION 51
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PROGRAM BACKGROUND
1.1. INTRODUCTION
Overview of the program
§This is a presidential initiative to be implemented by the Ministry of Information, Communication and Technology (MoIC) through the ICT Authority (ICTA).
§It is a partnership between the government and a number of stakeholders in the private and public sector.
§The programme is in line with the country’s Vision 2030, the Jubilee Manifesto and the ICT Master Plan developed by the ICT Authority (ICTA).
§The internship programme will offer participants an environment in which they can understand government services, and provide them with an opportunity to contribute towards improving service delivery to citizens.
§ It is a transformative initiative that should see ICT managed as a business in government.
Programme Objectives
1. The major goal of the program is to enhance government ICT capacity in two key areas:
a. ICT Strategic Leadership Program: The program is expected to grow ICT thought leadership and increase the relevance of ICT business principles in the management of public service delivery. The idea is to ensure ICT is fully integrated and aligned as an enabler to achieve the government’s business objectives – service delivery.
b. ICT Technical Capacity Program: The program is expected to develop ICT technical capacity in government for effective service delivery.
2. Develop a pipeline of future talent for government, who have experience and passion for ethical and accountable public service delivery. §Building, within government, capacity in ICT technical and ICT
management skills.§Enabling the government meet its service delivery objectives for
the citizen. §Transforming the manner in which ICT is employed in support of
effective service delivery.
Duties and Responsibilities
3. The purpose of this internship is to provide suitably qualified ICT graduates with the opportunity to work within an ICT unit in government.
4. The intern would provide assistance on various aspects of ICT, while learning practical skills pertaining to use of ICT for service delivery.
5. Areas include network management, database administration, website development, maintenance and support, information security, and data centre operations, among others.
6. Interns would also have opportunity to learn leadership skills and appreciate the value of public service.
7. It is expected interns would develop a thorough understanding of the target ministry, its service delivery objectives and the role of ICT in meeting those objectives.
8. In addition, the intern will be required to demonstrate that s/he has learnt and contributed to improvements in service delivery in their respective ministries. This will be done through monthly reports to their supervisors and mentors
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Learning Goals 1. Understand the need for service delivery and service delivery objectives and how ICT enhances service delivery.
2. To appreciate the practical manner in which technology is employed to meet business needs, specifically in a government environment.
3. To gain insights into the practical manner in which technology components (databases, web, networks, etc.) are implemented to meet business processes.
4. To appreciate various implementation permutations for technology components and understand the associated design issues, including cost of implementation and maintenance.
5. Comprehend assessment approaches intended to identify gaps in technology use for service delivery and how to close those gaps.
6. To understand risks associated with ICT utilization for service delivery and how these risks can be mitigated through employment of industry best practices.
7. Learn ICT service management and associated standards and models for service delivery such as Information Technology Infrastracture Library- ITIL. They will appreciate ICT service delivery practices (.e.g. – ITIL) and how these are used for service delivery.
8. Comprehend the role of standards in ICT management, ICT governance and ICT risk management.
9. Appreciate the role of leadership and how technology leadership assures ICT effectively supports service delivery.
10. Develop innovative and problem-solving mindset intended for service improvement.
11. Appreciate the need for public service transformation
Supervision §Intern supervision is essential to assure that they get focused on assigned work.
§Interns will be under the supervision of Principal Secretaries in respective ministries. The Principal Secretary may delegate this responsibility, complete with controls that would assure there is effective supervision.
Mentors and Mentorship
§In addition to the supervisor, a mentor would be assigned to help guide the intern in better appreciating the realities in ICT.
§Mentor-intern interactions are essential to help answer general questions related to personal and professional growth, and sharing career knowledge in the field.
§Mentors will be both in the location of assignment and in the private sector
Duration §The internship attachment programme will be full time and continuous for a period of 12 months.
§At the end of which,the programme a certificate of participation would be awarded.
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Intern Qualifications
§Meaningful learning experiences provide genuine opportunities for participants to learn about their desired career path outside of a classroom environment.
§ In order to maximize this gain, the participant must have demonstrated requisite qualification and knowledge.
§The intern must have an ICT-related degree from a recognized university with core focus in one or more of the following areas
o Applications, including database management systems, web, etc.o Networkso ICT security o Project management
§A reasonable understanding of all facets of ICT and its role in service delivery.
§In-depth understanding of ICT and its application in enhancing efficiency and effectiveness.
§Ability to perform a number of specialized and non-specialized tasks associated with improving service delivery through the use of ICT.
§Ability to critically assess and provide input towards improvement of business processes in support of improved service delivery.
§Shows promise of leadership and management. §Demonstrates a good understanding of the role of government and how
government functions, especially with respect to service delivery.§Has clear commitment to public service and improvement in service
delivery.§Appreciates the country’s cultural diversity as well as the diversity of
individual skills, knowledge and occupation, all of which are necessary for effectiveness and efficiency.
§Personable and demonstrated desire to work in public service and passion for ICT.
PROGRAMME ACTIVITY: Components
Activity Description
Weekly and Daily ICT activity work plan implementation
§The activities over the 12 month internship period will include :§Interns developing their 12 month work plan together with ministry
supervisors at the beginning of the assignment. -The work plan should focus on current ICT initiatives being undertaken by the ministry,*Providing practical ICT service delivery implementations and innovations and a final innovative project to be submitted at the end of the program.
Achievements and risk
§Weekly standing meetings between the intern and ministry mentor on achievements and challenges
Supervisor progress briefs
§Monthly meetings/briefs with the supervisor where interns in each ministry will present a summary of their work through the month, present their observations, any gaps identified and solutions thereof
Ministry Innovations
§Interns will have a monthly meeting to present on what they have been doing, experience gained and proposed innovations (if any) towards service improvement.
§For any session, a ministry would be chosen and those assigned to that ministry would make the presentation.
§This process would be done on a rotational basis and hence give a chance for participation to each of the ministries in the cluster
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Mentors §Meeting with mentor to share experiences learn’t about ICT career and various growth paths, including the realities in the ICT skills market.
Thought leadership talks sessions and innovation
§Quarterly mandatory attendance at thought leadership talk sessions. §The talks would give a chance to ICT industry luminaries to share
their experiences and offer interns opportunities to learn from these successful leaders.
§Selected session topics would be relevant to career development, public service delivery and innovations
§An award will be provided to the best and implementable innovation
Training(Industry certification and eLearning )
§The internship program will be a combination of structured training, coaching and mentoring.
§It would target the ICT talent pool leveraging collaboration between the public and private sectors.
§Quarterly one day formal ICT service delivery training on best practices in service delivery, database management, network management, information security, ICT risk management, etc.
§The intern will choose a key focus area after 2 months attachment with private sector
§these sessions would be chosen to align with service delivery objectives and illuminate the path towards industry certifications relevant to ICT careers
Monthly Reports §Interns present summaries of work done, documentation of accomplishments, next action work plans etc.
§These reports would be shared with supervisors, mentors and filed online with the secretariat.
Evaluation §Mandatory quarterly evaluation of the programme by all (supervisors, mentors and interns, including feedback on areas of improvement
Project attachment:
§Interns will be attached to a government Rapid result initiative ICT project that cuts across the 47 counties
Site visits §Quarterly interns will visit both private and public ICT sites with best ICT innovations
Awards and certificate:
§Presentation by outstanding performers at collective plenary done once at the end of the programme
§Exit interview for those who choose not to take up employment in the public sector and private sector
Media & Public Relations
§Program Ambassadors: Interns will be expected to be good ambassadors of the programme through positive representation to peers, and professional groups. This may include speaking to students pursuing or interested in ICT careers in universities, colleges, high schools or some other forums where such interested career aspirants may be found
§Monthly newsletters: online monthly newsletters and public engagement on the program
§Interviews on progress shall be conducted in each ministry or cluster
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PROGRAM CURRICULUM
MODULE1: ROLE OF ICT IN GOVERNMENT ORGANIZATION AND FRAMEWORK
Government Ministry and Private Sector experience
Description This module enables the interns to appreciate the overall role of government, its objectives and alignment of the ministry function to those objectives. Understand the specific technology implemented by the ministry and how to effectively manage the ICT resources. It will focus on the following topics:1. Government role and ministry alignment to those goals2. ICT organization in Government3. ICT and service delivery framework4. Specific technologies implemented by the ministries 5. Opportunities for service delivery improvements 6. Ministry strategic plan
Learning outcome
§Understand the ministry service delivery objectives §Understand the role of ICT in meeting those objectives.§Understand the specific ministry ICT Infrastructure, Hardware, Software,
Data, Systems, Processes & People§Understand user support issues and requirements§Demonstrate an understanding of Data and process issues in a ministry§Understand the role of office automation, Enterprise systems, Websites
and portals, - eGovernment systems, specialized systems§Demonstrate an understanding of the ICT Infrastructure and shared
services in the ministry and its alignment to the sector and the government
§Appreciate the Legal issues in public resources management §Understand security and other emerging issues in ICT and their impact on
government systems, process and people
Content §Induction on specific ministry structure, organization and sector alignment
§Mandate and Operations of the ministry §Departments and their roles§Ministry service delivery requirements §Ministry ICT network and Government ICT infrastructure and systems§ICT process and data issues in ministries§Office automation and enterprise systems§ICT service management §Basic operations of an ICT centre in a ministry§Help desk and ministry ICT customer requirements and support§Research and Data Collection: Identification of gaps/ challenges and ICT
opportunities in the ministry operation §Report on proposed areas of improvement
Assignment 1 Inventory and system Documentation exercise
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Project 1 :Inventory and Documentation exercise
§Work collectively with the mentor at the ministry to capture the data§ Using standard forms collect Information collection At the end of the inventory exercise:§All rooms containing ICT infrastructure will have been named and labeled §All hardware items will have been named and labeled (including
photocopiers, telephones and other office equipment)§An updated digital inventory of all hardware, software, systems &
platforms, digitized data and databases will exist in each ministry§All software licenses will have been captured and their status documented§A master inventory will be updated at the ICT Authority§Procedures will have been developed and implemented to ensure that the
inventory is continuously updated
Project2 :Systems documentation exercise
At the end of the systems documentation exercise :§All citizen-oriented business processes will have been formally documented§All systems & hardware documentation will have been collected and a digital
copy stored at ICT Authority§Systems & hardware whose documentation is unavailable will have been
identified and a strategy developed to restore the documentation§A data dictionary will have been documented for each ministry database§Functional diagrams and flowcharts will have been drawn to explain the
functioning of each system resident in the ministry§ All systems and hardware contracts will have been digitized and a CD of
contracts for each ministry submitted to ICT Authority
Period Quarter 1:January
MODULE 2: ICT DELIVERY BEST PRACTICES
Description This module will expose interns to the private sector settings and operations. It will explore best approaches and practices required in ICT service Management.
Learning outcome
Upon completion of the module the participants should be able to :§Understand Private sector set up and operations§Understand office organization and practices in the private sector
environment§ICT department’s roles and their operations §Understand different roles and responsibilities of ICT staff in service delivery§Understand the issues surrounding ICT service deliver §Acquire and apply ICT skills for service delivery §Apply skills required to implement and manage enterprise system(HR
Stream (Human Capital Management, Business Analytics FI Stream (Financials),MM Stream (Materials Management / Procurement)
§Be able to implement and manage network activities in wide area infrastructure
§Implement and manage applications for (web, communications and collaborations)
§Acquire skills for implementing ICT Projects
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Content §Private sector ICT setup§Network infrastructure, operations and management §Business Application implementation and management§Management of websites , communications and collaborations systems§Enterprise systems implementations and management §ICT Project Management§Thinking innovations§ICT service management §ICT customer requirements and Help desk support issues§ICT Training roadmaps for career progression
Period Quarter 1: February - March
Training and Certification
Training and ELearning
§Constitutional and legal issues on public data §Supervisory skills §Compliance to legal and regulatory environment of the public organizationsNetwork§Infrastructure practices and trends§Value of Network to the public service§LAN networks trends and technologies.§Computer networks and network storage systems §Network upgrade and migration strategies.§Pro-active versus reactive network administration.§Network performance management. §Diagnosis, maintenance and support of LANs.§Basic performance management Applications §Server designs, deployment and management issues§MCTS Windows Server Network Infrastructure configuration §Linux system Administration§Systems AdministrationSecurity §Basic principles of Information security management §Value of Confidentiality, Integrity and Availability to the public service §Information Security governance in public organizations §Network security management for the public service §Proactive Network security management.§Fundamentals of Information security management §Basic Security controls,incident management and response §Business continuity, incident management and Disaster recovery §Network and database security§Knowledge of common protocols such as SNMP, HTTP, HTTPS, SMTP, NTP,
LDAP, KERBEROS, RADIUS and FTP§Trends and technologies in network security
eLearning : §Mandatory Successful completion of 1 e-learning module and grade achieved: Appendix 1: Vlearning
§Web resources
Certification & Name
§Appropriate certification or demonstrated progress towards a certification§CCNA, CCNA Wireless/Voice, CCNA Security, CCNP, CISM,CISA
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MODULE 3: PRACTICAL INTEGRATION OF ICT IN THE PUBLIC SERVICE
Description This module will expose the interns to day to day ICT operations in public service. It will cover operations on government network infrastructure, government applications (email system, web sites, specific ministry applications) and user support.
Learning outcome
Upon completion of the module the participants should be able to acquire skills in :§Integrating ICT in the public service department§Procuring, installing and maintaining ICT equipment§Maintaining ICTs in an office§Pro-active versus reactive Network administration.§Network performance management and Optimization §Government Websites development and management §Government Database administration and maintenance §Government data center management§Developing innovative applications to support citizen services§System administration in the public sector§Collaboration and communication system management §IT service management and user support(escalations, incidence response §Acquisition, deployment and management of ICT elements-process issues
Period Quarter 2: April-June
Assignment Operational areas
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The ministry mentor will take charge of the operational elements and will assign interns responsibility for each area:§Network administration & end user equipment support§Website administration§Database administration§Server administration§Email administration & Internet support§User support and help desk liaisonThe mentor will ensure that interns schedule their work to leave time for participation in other projects and innovations. All interns will maintain logs and project portfolios to enable performance measurement
Activity 1 Government Network Management
Description §The interns will learn all activities, methods, procedures, and tools that are used in the operation, administration, maintenance of networked systems that result in efficient and effective provision of services on various platforms.
§Implementing, maintaining, supporting, developing and in designing communication networks within and across government departments.
§Network security threats and corresponding interventions§Providing Network technologies, models, administration Support &
Management §Information Systems & Data Center Management§Standard and guidelines on network management§Operation manuals§Emerging issues
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Learning outcome
§Provide support to end users§ Install, configure and troubleshoot personal Computers, Servers and other
equipment to access the LAN§Install, configure test, and troubleshoot all network hardware and software and
upgrades.§Install, configure, test, monitor and troubleshoot LAN network hardware and
software including wireless/VOIP technologies.§Install, test, Configure network security rights and settings as well as user level
security settings§Implement preventative maintenance schedules§Monitor and keep logs of network usage §Monitor, prepare reports on network usage as well as advice and implement
network optimization measures§Carry out repairs and perform routine network maintenance§Design and document the organizations Local Area Network.§Documents network problems and resolution for future reference.§Evaluate network hardware and software acquisitions§Design, analyze and implement multi-level platform systems; §Identify and define software and hardware problems, and develop viable
solutions and alternatives; §Use system utilities to effectively resolve hardware and software problems. §Creation of advanced routing policies, enterprise contact center IVR processes,
intelligent routing development & multimedia management. §Optimizing and troubleshooting of the unified enterprise contact center§Assigned to tasks in their areas of specialization, among others including Audio/
Video, Data Center, Desktop Engineering, Imaging, Network, and Voice.
Activity 2 Database Administration: Ministry functional systems
Description §Learn how government systems function and understand protocols around it§Database administrative functions, security issues,management, & Support§Data sensitivity ,Database threats in an government and interventions required
to address the threats§Design a unified enterprise contact center technology to connect all
government offices using IPCC §Data mining, processing & analysis of business data§SOA Governance §Ministries functional system §Standard and guidelines on Database administration§Operation manuals§Emerging issues
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Learning Outcome
§undertake daily administration, including monitoring system performance, ensuring successful backups, and implementing disaster recovery plans
§Carry out data Conversion, imports and cleansing§Carry out installations of database systems, implementing quality assurance
procedures and testing maintenance, updates and upgrades.§Configure and monitor users and user access levels for database and database
segments §Manage data to give users the ability to access, relate and report information in
different ways§Test programs or databases, correct errors and make necessary modifications§Establish and implement database controls and integrity§Implementing disaster recovery plans§Monitor database system performance and carry out performance tuning.§Assists with the integration of systems with database systems and carry out
database systems customizations. §Carry out analysis and design of database systems according to requirement
specifications.§Perform data normalization to minimize redundancies §Design and carry out migration of databases§Write and code logical and physical database descriptions and specify identifiers
of database to management system §Work as part of a project team to coordinate database development and
determine project scope and limitations.§Implement database controls and integrity
§Creating, maintaining and implementing the source code that makes up an application or a program.
§Ensuring optimum performance, integrity and security of databases of the information systems in the government departments.
§Planning, database development, troubleshooting any issues on behalf of the users, maintaining data consistency across the database as well as provision of data security and recovery control.
§Implementation of SOA governance which guides the development of reusable services, establishing how services will be designed and developed and how those services will change over time.
§Implement guidelines that establish agreements between the providers of services and the consumers of those services (internal or external), telling the consumers what they can expect and the providers what they’re obligated to provide.
§Gathering data through a number of ways, from mining computer data through to software, looking at competitor data and industry trends to help develop a picture of where the company stands in the industry, where they can improve and where they can reduce costs
§Develop solutions that will improve quality services, and still maintain the functional procedures and process that are in place.
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Activity 3 the operational areas . IT
Systems Administration
Description This activity will involve :§Performing user management tasks§Maintenance of multiple operating systems §Backup and recovery strategies , services and virtualization§Scripting §Acquiring skills on server operation §Standards and guidelines§Developing Manual and operation procedures §Implementing a service delivery innovation§Standard and guidelines on systems administration§Operation manuals§Emerging issues
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Learning outcome
§Carry out and maintain an inventory of different types of software and hardware resources in the organization.
§Prepare instructional materials to assist employees in using and understanding the system and train people in the use of computer systems and applications.
§Provide the essential support for the servers, laptops, desktop personal computers, the printers and Peripherals.
§Implement Government security policies and standards relating to hardware, software, information, data and messaging systems.
§Implement organization wide email systems §Troubleshoot user and server hardware and software errors or problems.§Install and configure software to monitor the systems and computers of the
organization.§Perform regular data backups of systems, files and applications as well
disaster recovery operations based on policies and guidelines.§Carry out system tuning, resource optimization and ensure optimal operational
stability
§Perform regular security checking to detect infections as well as malicious software and clean them.
§Put in place measure to prevent, detect and clean spam as well as other malicious software in email systems.
§Monitor and analyze systems as well as maintain performance monitoring systems and other software programs.
§Designing prototype applications.§Acquire skills for sharing calendar information so that everyone can keep
track of events and activities as well as be able to communicate effectively, with storage per user and powerful spam filtering. Monitor and analyze systems as well as maintain performance monitoring systems and other software programs.
§Maintain a log of all changes carried out to systems.
§Creation of user accounts and passwords as well as allocation of storage quotas in servers and email systems.
§Manage third-party software products such as our anti-spam and antivirus software. Manage global Address Book, Distribution lists, Wizards email
§Expand, upgrade and add new features to the email system as well as integrate the email system with other systems.
§Prepare instructional materials to assist employees in using and understanding the email system
Activity 4 Application development
Description The activity will involve : §Developing software for user service delivery§Mobile and web based systems§Analyze Business requirements in a department/ministry§ Plan and monitor system development projects §Development of standards and guidelines§Manual and operation procedures §Development of service delivery innovation
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Learning outcome
§Carrying out research, analyzing user needs, investigating fresh technological advancements, and testing innovative programs and software
§Involved in the entire software development process (requirements gathering and development, coding, change management, configuration management, version control, testing, implementation and deployment) to ensure software developed meets documented guidelines, standards and meets user requirements.
§Evaluate the effect of changes and document all changes to systems
§Work together with the system analysts and designers to identify enterprise, user and systems requirements and prepare requirement specification, carry out analysis, give recommendations and develop system models and designs.
§Maintain requirement, specification, analysis, design, implementation and deployment, testing and other software documentation.
§Liaise with Information Security Officers to ensure security is built in to systems being developed.
§Develop training programmes for users.
§Analyze performance of programs, carry out performance tuning and take action to correct deficiencies
§Regularly review software and plan for all software maintenance and application upgrades.
§Ensure integration of software developed with other systems or platforms where necessary.
§Institute corrective actions where software contains quality deficiencies.
§Conduct software compatibility tests with different platforms or environments
§Ensure that all documentation is available, accurate and meets guidelines or standards (such as international standards)
§Recommend platforms and tools to be used in software development.
Activity 5 Web site development and management
Description The activity will involve Client server architecture, hosting and domain registration, Static web pages, Database driven websites, client and server side scripting, content management systems, assess quality of web applications, rate performance of a web application, Web standards and guideline, web manuals and emerging issues
Learning Outcome
§Create websites without writing a single line of code as well as to collaborate and work together easily using tools to create and edit group work and discuss it in real time
§Designing & Developing Applications and Websites§Using Social media to market government service§Ensure security of websites§Government Website governance structure §Upload contents
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Activity 6 Security
Description The activity will involve identifying threats and their impact in organization, security policies, how to protect government assets, systems and data, risk mitigation strategies, methods of ensuring security on a network resource, security audit, and control, contingency planning and disaster recovery, Standard and guidelines on security, emerging issues security, implementing & monitoring systems security, Security Policies and BYOD and Security manuals
Learning Outcome
§Identifying system vulnerabilities and report on security measures to be taken to address threats.
§Analyze security risks and develop response procedures as well as developing and testing software deployment tools, firewalls and intrusion detection systems.
§Develop security policies to address Information and Systems security covering BYOD.
§Implementation of basic controls in the network§Configure and support anti-virus software Updating and of the antivirus,
intrusion Detection and prevention systems§Develop and Deploy and operate security systems e.g. firewalls, Identity
management systems§Configure and support patch management systems§Testing of the Business Continuity plans §Updating recovery plans§Resolving any security issues that occur in case of an incident §Notifying of the appropriate people for the purpose of recovery or provide
needed information §Continuously assess the shortfall between both actual security measures
in place and being effective and those established at a policy level thus highlighting deficiencies for remedial action.
§Establish and maintain a register of data owners for sets of information (e.g. paper files, databases) and educate the data owners on their responsibilities (what is the data, how is it used, who has access to it).
§Maintain Risk, Issue and Change registers for information security.§Report regularly to the Information Security, or similar, panel on the
effectiveness of information security §Maintain currency with security and security enhancing technologies and brief
colleagues as needed to enable measures to be implemented where and when necessary/desirable.
§Conduct Information security audits§Configure, support and evaluate security tools§Review architectural designs and evaluate compliance to applicable security
standards§Conduct security audits and provide recommendations to mitigate risks§Developing information security incident management and incident plans§Handling and coordinating information security incident management and
response plans§Monitor the security of websites, applications, computers and databases. §Establish company-wide security protocols that require user identification and
passwords and protect networks from hackers.§Manage internal communication regarding system updates and provide
estimates of budgetary requirements for technical upgrades.§Participate in government information protection project teams.
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Training and Certification
Training §Customer Care §Leadership skills and Supervisory skills §Constitutional and legal issues on public ICT Assets (Hardware and software).§Value of ICT assets to the public service §Basic principles of ICT Asset Management§E-waste management and ICT asset disposal in MDAs§Archival and backup of systems in government.§Legal and policy issues on data access in public organization.§Constitutional and legal issues on public data §Basic diagnostics and maintenance of digitization devices §Document workflow and record-keeping in public institutions§ Maintenance of digitization equipment.§ Information systems in public organizations § Role of automation in improvement of public Service Delivery.Network § Enterprise network management.§Optimization of enterprise LAN and WANS networks.§Enterprise network trends, technologies and their possible uptake and impact
on the Government network§Quality control in government network§ Service Oriented Architecture§Computer networks and network storage systems • Introduction to Cloud Computing Enterprise networks§Designing, planning and maintaining sustainable enterprise networks.§Security in Enterprise networks.§Network security management for the public service §Vulnerability management for the public service §Business case development for information securityApplications §Basic ICT course on management of email §Linux or Microsoft Systems Administration Certification,§Email Administration Certification (MS Exchange)§Email administration in lotus Domino§Use of software modeling tools (Argo UML)§Operating Systems administration.§Web-based database applications §Office automation, digitization and data management devices §Review of database management systems, data modeling and database design.§Basic principles of data managementSecurity§Develop Government information security architecture§Network security management.§Trends and technologies in network security§Review of Risk management§Develop Government security maintenance programme.§Information Security program development management project§Securing data and systems
ELearning §Mandatory Successful completion of 3 e-learning module and grade achieved: Appendix 1: Vlearning
§Web resources
Certification & Name
§CCNP , MCITP,IBM AIX, Java, J2ME, XML, .Net, C#§CISM,CISSP,CCNA Security ,CRISC, Software Modelling (UML),
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MODULE 4: GOVERNMENT SHARED INFRASTRUCTURE AND SERVICES:
Description The module will expose the interns to shared infrastructure and systems in the public sector and their role in ICT service delivery. Interns will be expected to understand how these systems are linked to the two governments. Interns will be expected to provide solutions on how integrated systems can facilitate services to citizens to research on ICT emerging issues, challenges and provide innovative solutions.
Learning outcome
§Government shared system and infrastructure §Rationale for shared services§Current organization and management of shared systems§Challenges of shared systems§SLA on shared systems,§Risk management and opportunities §Wide area network management and support§Security issues and other emerging issues and management §Enterprise systems administration §Ministry Specific Applications and Sector wide application §Issues of Corporate licenses §Citizen service solutions§Automation and Digitization of government data§Financial systems in government§Human resource system
Period Quarter 3: July –September
Activity 1 Wide area network management and support
Description
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Learning outcome
§Plan, design, implement, verify and troubleshoot converged local and wide-area enterprise networks.
§Install, configure and troubleshoot hardware, systems and software for converged local and Wide Area networks
§Monitor and maintain converged network services, equipment and devices.§Work collaboratively with other specialists in implementation of network
solutions.§Oversee network security and ensure security is implemented on converged
LANs and WANs.§Evaluate network security hardware and software acquisitions.§Documents network problems, threats, vulnerabilities, breaches and
resolution for future reference.§Monitors system performance and implement performance tuning.§Monitor network devices to maintain integrity, confidentiality and availability
of data and devices §Implement Authentication, Authorization and Accounting (AAA) on network
devices§Carry out regular audits of Networks.§Analyze security risks on the network and develop response procedures.§Work in collaboration with other teams to ensure network and systems
security.§Research, evaluate, recommend and implement network security and
availability technologies and techniques. . §Plan Addressing and Naming Schemes for the organization.§Develop and implement network redundancy, disaster recovery and business
continuity plans.§Develop network standards in line with Government Network policies and
standards.§Develop network manuals and operations procedures§Develop net§Develop specifics for network and associate equipment procurement
guideline and as per the international standards§Analyze costs and recommend appropriately in the guideline.
Activity 2 Systems Administration
Description This assignment will involve, System Support, Maintenance and Administration, Administration of servers and storage infrastructure. It will expose the intern to issues of Installation, configuration, operation, maintenance hardware, software and related infrastructure for servers and storage to ensure no minimal downtime and maximum uptime for effective service delivery. It enables them to participate in technical research and development on innovations for sustaining quality of service.
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Learning outcome
§Plan and implement organization wide email systems.§Creation of user accounts and passwords as well as allocation of storage
quotas in servers and email systems. §Testing of operating system software, the networking software and also the
computer hardware §Expand, upgrade and add new features to the email system as well as
integrate the email system with other systems.§Work closely with other teams in implementation and upgrade of systems.
§Maintain a log of all changes carried out to systems.
§Manage third-party software products such as our anti-spam and antivirus software.
§Manage global Address Book, Distribution lists, Wizards email§Manage Attached as well as Network Attached Storage as well as allocate
storage to applications, files and users where necessary.
§Carry out routine audits of systems and software§Designs, plans, and implement high-availability servers dedicated to e-mail,
instant messaging, voice mail, and other communication
§Monitor and report on server health §Maintain general departmental mail boxes and participate in email
migrations and core system upgrades.§Controls the organization’s data storage levels, by recommending time
frames for email retention and the destruction of older electronic archives.§Work closely with other teams in implementation and upgrade of systems.§Gather data pertaining to customer needs, and use the information to identify,
predict, interpret, and evaluate system and network requirements.§Plan, coordinate, and implement security measures in order to protect email
systems, data, software, and hardware Develop specifications for computer and server hardware, operating systems, utilities, applications and peripheral devices.
§Research new technology, (hardware, software, operating systems and procedures, examine and recommend its implementation ensuring it conforms to Government standards and guidelines.
§Develop systems administration standards and guidelines§Develop manuals and operating procedures in line with international best
practice§Develop technical specifications for procurements in line with Government
standards and guidelines.
Activity 3 Application development
Description The assignment will involve:§Database standards §Developing database solutions§Manuals and operations§Emerging issues§Innovation for specific service delivery
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Learning outcome
§Design, develop, and implement database systems, tools, and applications. §Write queries and stored procedures, using data modeling tools.§Work with technical and non-technical staff to understand user and
organizational needs, and to develop databases to meet functional requirements.
§Maintain the integrity and security of databases including defining who can use the database as well as determining who is restricted from accessing one or several of its areas.
§Design and develop data models and database architecture§Prepare reports on databases§Customize databases for specific needs§Analyze, define and document system requirements for data, workflow,
logical processes, interfaces with other systems, auditing, reporting requirements and production configuration.
§Analyze code for problem resolution and performance optimizations. §Analyze, install and test commercial software for internal use. §Provide technical support for third party §Conduct feasibility studies, analysis and design of systems.§Develop data model describing data elements and how they are used,
following procedures§Study Requirements as well as specifications and produce detailed database
design.§Define Database layer logic and interfaces and create associate
documentation§Define Logical and Physical Data Models§Produce quality design documents§Contribute to database layer coding efforts§Carry out database migration and integration processes. §Troubleshoot and resolve various database and database application issues
expeditiously with quality§Work independently on assignments with minimal supervision while
remaining highly collaborative §Design and implement database and data security§Perform data normalization to minimize redundancies
Activity 4 Security
Description The assignment will involve planning, budgeting and program development for all matters related to information security incident management and response. Interns will be exposed to emerging issues and their effect on government IT resources and people. Interns are expected to develop innovative solutions and ways to avoid the risk caused by such incidences.
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Learning outcome §Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure.
§Identify IT security risk in government , assessments and controls on selected activities
§Monitor and evaluate security awareness programs for the different cadres in the public service
§Develop innovative solutions to avert such risks§Monitor security policy compliance by conducting periodic audits and approved
penetration tests. §Assess internal and external scan reports--identify false positives, research
vulnerabilities, communicate results to IP management and system administrations
§Work closely with a team to design the implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable
§Develop implementation plans information security policies§Develop security standards, procedures and guidelines, in line with
government applicable laws and regulations§Develop an information security awareness, training and educational plan /
activities§Investigate suspected and actual breaches of security and undertake reporting/
remedial action as required. §Perform security Audit and recommend on the findings in respect of
information security§Maintain a log of any incidents and remedial recommendations and actions
Training and Certification
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Training §Public and Private Partnership in implementation of network services.§Management of public service systems.§Future of public service delivery through public service systems §Quality assurance and Quality control of public systems.§Strategic management skills §Project Management.§Quality control in data management environments §Developing ICT standards and policiesNetwork§Government infrastructure and network policy and standard§Integration of Government networks.§Developing and Maintaining network documentation. §Network security management for the public service§Network operation center§Data center management Applications §Database and Systems optimization and availability strategies §Developing and Maintaining network documentation • Quality control in data management environments §System and email Administration management for the public service §Government shared services §Review of Business Continuity and Disaster recovery planning§Software Quality Management/Software Verification and Validation/ Software
engineering process/Software Documentation • Quality control in systems administration in different platforms• Standardizing System operating platforms in government§Database system planning §Database replication and redundancy§Databases and Database Management systems in the cloud.§Developing databases for scalability and interoperability• Developing a policy on dealing with third party software§Database development documentation management.§Database and Database Management systems trends and technologies§Disaster recovery and business continuity for database management§Shared services and systems integration §System Documentation§Quality assurance and Quality control of public systems. §Management of public service systems§Implementing Security in database development§Database Management systems virtualization§Quality control in database development§MCITP, MS Exchange (or any other email system certification), Linux (or any other
UNIX based operating system) certification, IBM AIX.§Sun Certified Java Programmer (SCJP), Microsoft Certified Professional Developer
(MCPD) or equivalent.§Microsoft Certified Information Technology Professional (Databases) , Oracle
Certified Administrator Certified Master, Oracle Certified Expert MySQL.§Oracle Database Security or equivalent database security certification Security §Development of Government information security architecture.§Government Cyber security policy and strategy§Vulnerability and penetration testing
ELearning §Mandatory Successful completion of 3 e-learning module and grade achieved: Appendix 1: Vlearning
§Web resources
Certification & Name
§No. of Certifications Completed Successfully§CCNA security, CISM,CISM,CRISC.CISSP, MCPD, Oracle security,
VISIT Public and Private Network and Infrastructure: Data Centre, NOC,CAK
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MODULE 5: PROJECT ASSIGNMENT
Description of activity
§The module covers critical issues in management of ICT projects. It will cover planning, monitoring, evaluation and control. It highlights the risk factors to be considered and human aspects.
§The project could will be on specific specializations that run across shared infrastructure and services in the National and county governments. Examples of such projects would include completion of ongoing initiatives such as the Huduma Centers, education systems, health system and development of applications, National and county initiatives and capacity for implementation of RRI initiative.
§Interns will be attached to different projects in the Government for two months.
Learning outcome
§Understand how projects are structured, staffed and delivered §Roles and responsibilities on project assignment§Identify project milestones, activities, budgets,§Demonstrate ability to use project management tools to manage projects§prepare network diagrams, and charts§Evaluate progress and take control measures§Government procurement process, Acts and procedures §Contract management §Negotiation skills§Financial planning, budgeting, accounting and reporting and auditing §Functionalities of the IFMIS.§Document current projects in government §Document innovative initiatives for the ministry and the sector
Activity 1 Network Project
Description The assignment will cover all network activities in relation to project planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals in day today network handling. The intern will be required to identify network challenges and propose solutions for the same. It will also involve :§Network standards §Manuals and operations§Emerging issues
Operations: Network Administration Project
§Tidying and labeling of all network cables (trunking where there is budget)§Implementation of a central server to monitor outputs of power protection
devices & active network devices§Routine duties§Visual checks and cleaning of all network and power protection devices§Routine updates of network software, configuration checks and strict
documentation§Network availability and performance checks and remedial
troubleshooting where necessary§Network security checks§End user equipment blowing, availability checks and remedial actions with
documentation§Study & implement network standards §Capacity building to prepare regular examinations
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Other Activities §Research, evaluate network projects, installations, specifications for purchase of network equipment and software.
§Develop Terms of Reference and participate in evaluations of network acquisitions.
§Contract maintenance and compliance with agreed service levels.§Draft contracts and compliance with agreed service levels.§Test and Report on network performance and utilization.§Advise onmeasures to ensure optimal network performance, utilization,
and availability§Develop and enforce organization level network policy and standards in
line with e-Government Network policies and standards.§Develop and implement network redundancy, disaster recovery plans and
business continuity.
Activity 2 Systems Administration Project
Description The project will involve Systems administration standards, Manuals and operations, Identifying Server management issues in government (large enterprise systems),Cross platform management of systems System Project, Upgrades and patching of systems in government System Project, Email retention policy in Government System Project
Operations: Email Administration & Internet Support Project
§Government collaboration and communication system§Issues and implementation of Lotus Notes§Implementation issues and approval of email system for staff§Routine duties collaboration and communication system§Availability checks and user communication using SMS§Set up of new user accounts and retirement of obsolete accounts§Monitor email security and report anomalies to security team for action§Monitor and diagnose internet availability and ensure rapid response§Train and ensure all users use Government email system
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Other Activities §Advise on Mobile technologies support functions for mobile messaging system such as Lotus Notes’ integration with Blackberry Enterprise Server
§Plans to expand, upgrade and add new features to the email system as well as integrate the email system with other systems.
§Policies for backups of the servers, application data and user files in line with Government policies and standards.
§Upgrades for hardware and software upgrades related to changes§Implementation of security measures for email systems, data, software,
and hardware.§Recommend changes to improve systems and network configurations, and
determine hardware or software requirements related to such changes.§Emerging technology and its implementation.§Inform user or relevant personnel about any system failures and
approximate time to fix the problem.
§Sharing of policies and guidelines regarding use of hardware, software, peripherals and security with users in the organization and ensure their enforcement.
§Develop technical specifications for complex system requirements in line with Government standards and guidelines.
§Advise on purchasing decisions.
§Recommendations on privileged system access and adapt a system’s security measures to enable such access
§ Monitors and evaluates human and technological systems and performs quality control.
Activity 3 Database Administration project
Description The project will involve database standards ,database solutions, Manuals and operations, Emerging issues’ Innovation for specific service delivery, Database Implementation project and Database Development project
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Operations: Database Administration Projects
§File registry digitization (2008 to date)
§Backup of all databases with copies to ICTA
§CMS creation
§Routine duties
§Database backup
§Database recovery and business continuity tests
§Routine database software updates and configuration with strict documentation
§Data integrity tests and correction with strict documentation
§Supervision of ministry data digitization projects
§Database tuning
§Database security check, response, report
§Licensing issues
Other Activities
§Developing and implementing disaster recovery plans
§Review project requests describing database user needs to estimate time and cost required to accomplish a project.
§Modify existing databases and analyse the required changes
§Test programs or databases, correct errors and make necessary modifications
§Modify existing databases and database management systems consultation to make changes.
§Develop methods for integrating different products so that they work properly together, such as customizing commercial databases to fit specific needs.
§Specify users and user access levels for database and database segments.
§Develop data model describing data elements and how they are used, following procedures
§Design and plan for migration of databases
Activity 4 Web development and management project
Description The project will involve website solutions, Web standards, manuals and operations, emerging issues and Innovation.
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Operations: Website Administration Projects and Activities
• Development of website manuals• Implementation of website standards• Routine duties• Website security and availability checks• Liaison with PCO for daily website updates and quality tests with remedial
action• Liaison with PCO for Social Media (Facebook, Twitter) check, respond,
report• Search engine tests• Liaison with database administrator for any required updates• Study web standards in preparation for examinations• Perform any approved design updates on website
Activity 5 IT service management project
Description The project will involve solutions supporting the management of IT service center, Service center standards, Service center solutions, Help desk, Manuals and operations, Emerging issues
Operations: User Support & Help Desk Liaison Project
§Labeling of ports and access points and all equipment§Routine duties§Walk around to establish user status§Check all power points, network access points and user equipment ports
for cleanliness and good contacts and take remedial action if necessary§Assist users with installation / configuration of peripheral devices§Assist users with installation of client software for approved Government
systems and do basic user training§Check functioning of LCD equipment in all boardrooms. Report missing
equipment and faults for remedial action§Check office equipment for status of supplies (toners, paper etc.) and
report§Check status of antivirus protection on all computers and update where
necessary§Liaise with help desk to ensure that any issues identified are reported for
action§Recommend an innovative way to automate user services
Activity 6 Application development
Description The project will involve Software development standards, Software solutions, Manuals and operations, Emerging issues, Innovation for specific service delivery, From transactions to reports: designing a mini-information system for a public service application (project:) and Programming management project
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Learning outcome §Plan and implement software systems disaster recovery procedures.
§Control project schedules and ensure application programs meet user requirements and are delivered on time.
§Monitor system performance to ensure that software programs are operating optimally.
§Work together with team to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.
§ Track and report the status of projects on various teams and ensure that project scope is adequately defined
§Coordinate the deployment of software
§Develop and monitor various project plans.
§Evolve the existing software system applications and architecture in various areas as needed.
§Helping developers resolve problems both technical as well as human resources issues
§Monitor individual and project team performance
Activity 7 Shared systems project
Description The project will involve innovations for Communication and collaboration systems (email) standards, Communication and collaboration systems solutions, Communication and collaboration systems Manuals and operations, Sector applications for service delivery. It will include Mobile applications for service delivery, Emerging issues, Email, Systems for (Health, Human resources, Agriculture, Education, Lands, Labour), Assets inventory, Decision systems Service centers and Special needs (disable ) etc
Activity 8 Shared infrastructure project
Description The project will involve solutions for Infrastructure standards , NOC, Cloud, Data center, Manuals and operations, Emerging issues, Innovations for infrastructure projects
Activity 9 Security project
Description §The project will involve solutions, Security standards, Security Manuals and operations, Risk and Controls, Security solutions for systems and people, Emerging issues, Innovation, Information Security program development management project, Conduct a security awareness emerging security risks and control technologies
§Forms a “centre of excellence” for information security management, ,§Contingency planning, business continuity management and IT disaster
recovery in conjunction with relevant functions and third parties§Conducting training
Activities §Leadership and strategic direction on planning activities expounding the value of information security
§Strategic direction to related governance functions (such as Physical Security/Facilities, Risk Management, IT, HR, Legal and Compliance)
§ Security awareness training.
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Training and Certification
Training §Project Management.§Strategic management and leadership development §Database and Database Management systems trends and technologies§Disaster recovery and business continuity for database management§Government shared service delivery §Contract management §Procurement and tender procedures§Database and Systems optimization and availability strategies §Developing and Maintaining network documentation • Quality control in data management environments §System and email Administration management for the public service
ELearning § Mandatory Successful completion of 3 e-learning module and grade achieved: Appendix 1: Elearning
§Web resources §No. Of Certifications Completed Successfully
Certification & Name §Grade achieved in e-learning modules §No. Of Certifications Completed Successfully§PMP, PRINCE or equivalent,
Certification and Name
PMP, PRINCE or equivalent,
VISIT County ICT Project
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AP
PEN
DIX
: 1 P
ERFO
RM
AN
CE
MET
RIC
PER
FOR
MA
NC
E M
ETR
IC
Leve
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f eva
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The
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ance
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plis
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lear
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ach
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d an
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ined
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Mon
thly
act
iviti
es
§2
mon
ths
good
job
perf
orm
ance
in n
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Por
tal
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Qua
rter
2In
tern
ship
Req
uire
men
ts
Ass
ignm
ent a
rea
Net
wor
kSe
curi
tyEn
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eliv
ery
inno
vatio
n
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Eval
uatio
n
Men
tor
eval
uatio
n :A
vera
ge c
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atin
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ade
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eved
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tor
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llow
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pete
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expe
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leve
ls(1
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dapt
abili
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labo
ratio
n (c
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tom
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cuse
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sult
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eval
uatio
n: A
vera
ge c
onfid
entia
l qua
rter
ly r
atin
g fr
om m
inis
try
coac
h (b
uddi
es) o
n: A
tten
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Pun
ctua
lity,
Cou
rtes
y, C
o-op
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Pro
blem
-sol
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, Int
egri
ty, I
nitia
tive,
Qua
lity
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aniz
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n.
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TP
ublic
and
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serv
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Cen
ter
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rter
3In
tern
ship
Req
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ignm
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rea
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wor
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curi
tyEn
terp
rise
App
licat
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P
roje
ct
IT s
uppo
rt
Pro
duct
ivity
§
Per
form
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of
net
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§U
p to
dat
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§C
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usin
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§A
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Avai
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atab
ases
an
d da
taba
se s
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ms
§Th
e nu
mbe
r of
cha
nge
man
agem
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prog
ram
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gani
sed
Trai
ning
and
e-l
earn
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§Tr
aini
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plis
hed
§e-
lear
ning
mod
ules
ach
ieve
d an
d gr
ade
atta
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Mon
thly
act
iviti
es
§9
mon
ths
good
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denc
e of
job
perf
orm
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in m
anag
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gove
rnm
ent
netw
orks
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urity
, em
ails
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site
s an
d us
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uppo
rt§
Rep
orts
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umen
tatio
n) o
n a
ccom
plis
hmen
t an
d r
isks
§1
inno
vatio
n in
itiat
ive
acc
ompl
ishe
d in
col
labo
ratio
n w
ith te
ams
§3
men
tor
mee
tings
att
ende
d
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rter
ly p
rese
ntat
ion
§ S
umm
arie
s of
wor
k do
ne, d
ocum
enta
tion
on a
ccom
plis
hmen
ts a
nd r
isk
§ S
ecto
r pr
esen
tatio
n on
a s
ervi
ce d
eliv
ery
inno
vatio
n
Eval
uatio
n
Men
tor
eval
uatio
n :A
vera
ge c
onfid
entia
l qua
rter
ly r
atin
g gr
ade
achi
eved
from
Men
tor
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e fo
llow
ing
com
pete
ncy
Expe
ctat
ion
leve
ls(1
,2,3
,4,5
,6):
©Copyright ICT Management Training Curriculum 39
ICT Management Training Curriculum
(a).
Ada
ptab
ility
(b).
Col
labo
ratio
n (c
). C
usto
mer
focu
ses
(d).
Tech
nica
l (e)
. Att
itude
(f).D
eriv
e fo
r re
sult
s (g
). In
flue
ncin
g im
pact
and
(h).J
udgm
ent
Min
istr
y co
ach
eval
uatio
n: A
vera
ge c
onfid
entia
l qua
rter
ly r
atin
g fr
om m
inis
try
coac
h (b
uddi
es) o
n: A
tten
danc
e,
Pun
ctua
lity,
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rtes
y, C
o-op
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ion,
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blem
-sol
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tegr
ity, I
nitia
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Qua
lity
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ork
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atio
n.
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TP
ublic
and
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vate
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d In
fras
truc
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a C
entr
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kA
pplic
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atab
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App
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Emai
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pplic
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ebsi
tes
Secu
rity
IC
T se
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anag
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§P
erfo
rman
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f net
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uper
vise
d.§
Pro
ject
suc
cess
fully
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ompl
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d d
ocum
enta
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§Su
cces
sful
inno
vatio
n fo
r a
sect
or o
r m
inis
try
Trai
ning
and
e-l
earn
ing
§Tr
aini
ng a
ccom
plis
hed
§e-
lear
ning
mod
ules
ach
ieve
d an
d gr
ade
atta
ined
Mon
thly
act
iviti
es§
12 m
onth
s in
tern
ship
and
evi
denc
e of
goo
d jo
b pe
rfor
man
ce a
s a
Dat
abas
e D
evel
oper
and
Adm
inis
trat
or, s
yste
ms
adm
inis
trat
or, w
eb m
anag
emen
t, s
ecur
ity§
Rep
orts
(doc
umen
tatio
n) o
n a
ccom
plis
hmen
t an
d r
isks
§ 1
inno
vatio
n in
itiat
ive
acc
ompl
ishe
d in
col
labo
ratio
n w
ith te
ams
§3
men
tor
mee
tings
att
ende
d
Qua
rter
ly p
rese
ntat
ion
§ S
umm
arie
s of
wor
k do
ne, d
ocum
enta
tion
on a
ccom
plis
hmen
ts a
nd r
isk
§ S
ecto
r pr
esen
tatio
n on
a s
ervi
ce d
eliv
ery
inno
vatio
n
Eval
uatio
n
Men
tor
eval
uatio
n :A
vera
ge c
onfid
entia
l qua
rter
ly r
atin
g gr
ade
achi
eved
from
Men
tor
on th
e fo
llow
ing
com
pete
ncy
expe
ctat
ion
leve
ls(1
,2,3
,4,5
,6):
(a).
Ada
ptab
ility
(b).
Col
labo
ratio
n (c
). C
usto
mer
focu
ses
(d).
Tech
nica
l (e)
. Att
itude
(f).D
eriv
e fo
r re
sult
s (g
). In
flue
ncin
g im
pact
and
(h).J
udgm
ent
Min
istr
y co
ach
eval
uatio
n: A
vera
ge c
onfid
entia
l qua
rter
ly r
atin
g fr
om m
inis
try
coac
h (b
uddi
es) o
n: A
tten
danc
e,
Pun
ctua
lity,
Cou
rtes
y, C
o-op
erat
ion,
Pro
blem
-sol
ving
, In
tegr
ity, I
nitia
tive,
Qua
lity
of w
ork
and
Org
aniz
atio
n.
VISI
T C
ount
y IC
T P
roje
ct
40
ICT Management Training Curriculum
©Copyright ICT Management Training Curriculum
ASS
IGN
MEN
T EV
ALU
ATIO
N
Cou
rse
Eval
uatio
nG
radu
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AP
PEN
DIX
2: I
ND
UST
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TRA
ININ
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ND
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TIFI
CAT
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ININ
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ND
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ECIF
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AR
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RSE
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UR
SE O
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CTI
VES
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OU
TCO
MES
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RAT
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eeks
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VEL
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CAT
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AM
E D
ata
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inis
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A
pplic
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atab
ase
Dat
a ba
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dmin
istr
atio
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site
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men
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AVA
) IF
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A
dmin
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Intr
oduc
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QL
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racl
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atab
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11g:
Adm
inis
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Wor
ksho
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elea
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racl
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Dat
abas
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g:
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ndam
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Java
SE
8 P
rogr
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nanc
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pplic
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ours
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Educ
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usin
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1 w
eek
8wee
ks
©Copyright ICT Management Training Curriculum 41
ICT Management Training Curriculum
App
licat
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Dat
abas
eVi
rtua
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Dat
a C
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loud
Infr
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Pla
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This
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o pr
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D
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abas
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onta
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c co
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nter
pris
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mot
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loud
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UC
(Uni
fied
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mun
icat
ions
)
4
wee
ks
42
ICT Management Training Curriculum
©Copyright ICT Management Training Curriculum
Ente
rpri
se
Arc
hite
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terp
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Ente
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©Copyright ICT Management Training Curriculum 43
ICT Management Training Curriculum
App
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Vari
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Web
site
dev
elop
men
t
44
ICT Management Training Curriculum
©Copyright ICT Management Training Curriculum
W
ebsi
teC
loud
Infr
astr
uctu
re a
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Serv
ices
The
Clo
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Ser
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IS) e
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mig
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cour
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se c
over
s te
chno
logi
es r
equi
red
to
build
cla
ssic
(tra
ditio
nal),
vir
tual
ized
, and
cl
oud
data
cen
ter
envi
ronm
ents
C
ross
-org
aniz
atio
n, c
ross
-dom
ain
expe
rtis
e Se
rver
, Net
wor
k, S
tora
ge, a
nd o
ther
clo
ud
build
ing
bloc
ks
Org
aniz
atio
n-w
ide,
sha
red
unde
rsta
ndin
g on
: O
bjec
tives
– W
hy c
loud
com
putin
g?
Mig
ratio
n R
oadm
ap –
How
to g
et th
ere?
To
ols
and
Dep
loym
ent M
odel
s,
Bus
ines
s co
ntin
uity
con
side
ratio
ns,
Man
agem
ent r
espo
nsib
ilitie
s,
Secu
rity
con
side
ratio
ns
Stra
tegy
, mig
ratio
n be
st p
ract
ices
4 w
eeks
W
ebsi
teW
ebsi
te d
evel
opm
ent a
nd
adm
inis
trat
ion
Dev
elop
ing
dyna
mic
web
con
tent
4 w
eeks
B
asic
ICT
Secu
rity
IC
T Se
curi
ty
App
licat
ion
Secu
rity
Fu
ndam
enta
ls●
App
licat
ion
Secu
rity
●
Han
dlin
g In
put &
Out
put S
ecur
ely
● O
WA
SP T
op T
en S
ecur
ity R
isks
●
Man
agin
g Se
curi
ty &
Ris
k in
the
Soft
war
e D
evel
opm
ent L
ifecy
cle
(SD
LC)
● In
form
atio
n Se
curi
ty G
oals
& C
ontr
ols
● S
ecur
ity P
rinc
iple
s
2w
eeks
©Copyright ICT Management Training Curriculum 45
ICT Management Training Curriculum
ICT
Secu
rity
Se
cure
Arc
hite
ctur
e &
D
esig
n●
Secu
rity
Fun
dam
enta
ls
●N
etw
ork
Secu
rity
●
Hos
t Sec
urity
●
App
licat
ion
Secu
rity
●
Feas
ibili
ty/R
isk
Ran
king
●
Rea
l-W
orld
Arc
hite
ctur
e R
evie
ws
2w
eeks
ICT
Secu
rity
Se
cure
Clie
nt/S
erve
r D
evel
opm
ent i
n C
/C++
● In
tel X
86 A
rchi
tect
ure
● M
emor
y C
orru
ptio
n Is
sues
●
Inte
ger
Issu
es
● In
put V
alid
atio
n
2w
eeks
ICT
Secu
rity
Net
wor
k /I
T se
curi
ty,
CC
NA
Sec
urity
Lear
ning
sec
urity
thre
at, s
ecur
ing
netw
ork
devi
ces,
impl
. FW
, sec
urin
g LA
N, I
mpl
of
VPN
, sec
ure
adm
inis
trat
ive
acce
ss. L
eadi
ng
to th
e ce
rtifi
catio
n
1w
eek
C
CN
A S
ecur
ity
ICT
Secu
rity
Ente
rpri
se
Secu
rity
To
und
erst
and
netw
ork
secu
rity
pri
ncip
les
and
best
pra
ctic
es, p
lann
ing
and
desi
gn,
risk
man
agem
ent a
nd s
ecur
ity a
uditi
ng
to g
uara
ntee
info
rmat
ion
& s
yste
m
avai
labi
lity,
int
egri
ty a
nd c
onfid
entia
lity.
1w
eek
Net
wor
king
/ In
fras
truc
ture
Net
wor
king
/
Infr
astr
uctu
reIC
T In
trod
uctio
n
1. T
o in
trod
uce
the
arch
itect
ures
of t
he
com
mun
icat
ion
netw
ork
2. T
o un
ders
tand
the
conn
ectiv
ity
betw
een
vari
ous
elem
ents
in a
co
mm
unic
atio
nnet
wor
k 3.
To
unde
rsta
nd th
e pr
inci
ples
of d
ata
com
mun
icat
ion
and
the
prot
ocol
s us
ed in
tr
ansm
issi
on n
etw
orks
4.
To
lear
n th
e ba
sic
prin
cipl
es o
f fiel
d m
aint
enan
ce o
f com
mun
icat
ion
netw
orks
2w
eeks
LTE
RF
Pro
duct
Le
arni
ng
Dat
acom
N
etw
ork
Fiel
d M
aint
enan
ce
MST
P &
WD
M
(Opt
ics)
46
ICT Management Training Curriculum
©Copyright ICT Management Training Curriculum
Net
wor
kR
outin
g an
d sw
itchi
ng
CC
NA
Lear
ning
ski
lls r
elat
ed to
net
wor
k te
chni
cian
, adm
inis
trat
ors
and
engi
neer
s.
Hel
p C
CN
A c
ertifi
catio
n
2 w
eeks
Inte
rmed
iate
C
rtifi
cate
s o
f P
artic
ipat
ion
Col
labo
ratio
n (U
nifie
d co
mm
unic
atio
ns,
Vide
o, C
onta
ct
cent
re)
Col
labo
ratio
n fo
unda
tion
Und
erst
andi
ng c
once
pts
and
hand
s on
ex
peri
ence
2 w
eeks
Inte
rmed
iate
Dat
a ce
ntre
In
fra.
D
C fa
st tr
ack
Und
erst
andi
ng c
once
pts
and
hand
s on
ex
peri
ence
1 w
eek
Bas
ic
Ente
rpri
se
netw
orki
ng
(wir
eles
s,
rout
ing,
sw
itchi
ng)
Net
wor
k Es
sent
ials
U
nder
stan
ding
con
cept
s an
d ha
nds
on
expe
rien
ce2
mon
ths
(ful
l tim
e)In
term
edia
te
N
etw
ork
Man
agem
ent
NM
S B
asic
sU
nder
stan
ding
con
cept
s an
d ha
nds
on
expe
rien
ce1
wee
k B
asic
Cer
tified
Fib
er O
ptic
Tec
hC
ertifi
ed F
iber
Opt
ic T
echn
icia
n1
wee
kFo
unda
tion
CFO
T
Cer
tified
Fib
er O
ptic
Des
ign
Cer
tified
Fib
er O
ptic
Spe
cial
ist
1 w
eek
Foun
datio
nC
FOD
/S
P
roje
ct
Man
agem
ent
Pro
ject
M
anag
emen
tIn
trod
uctio
n to
pro
ject
M
anag
emen
t
To
und
erst
and
Pro
ject
initi
atio
n, p
lann
ing,
im
plem
enta
tion,
team
man
agem
ent a
nd
proj
ect c
losu
re
1 w
eek
Pro
ject
M
anag
emen
t
PR
INC
E 2:
Fou
ndat
ion
Man
agin
g su
cces
sful
Pro
ject
s1
wee
kFo
unda
tion
PR
INC
E
ITIL
IT S
ervi
ce M
anag
emen
t1
wee
kFo
unda
tion
ITIL
Cer
tified
Fib
er O
ptic
Tec
hC
ertifi
ed F
iber
Opt
ic T
echn
icia
n1
wee
kFo
unda
tion
CFO
T
Cer
tified
Fib
er O
ptic
Des
ign
Cer
tified
Fib
er O
ptic
Spe
cial
ist
1 w
eek
Foun
datio
nC
FOD
/S
Pro
ject
M
anag
emen
t
PM
PP
roje
ct m
anag
emen
t fun
dam
enta
ls4w
eek
Inte
rmed
iate
Vir
tual
Lea
rnin
g
©Copyright ICT Management Training Curriculum 47
ICT Management Training Curriculum
App
licat
ion
Dat
abas
eD
atab
ase
Fund
amen
tals
: Ex
am C
ode-
98-
364:
•
Und
erst
andi
ng c
ore
data
base
con
cept
s •
Cre
atin
g da
taba
se o
bjec
ts
• M
anip
ulat
ing
data
•
Und
erst
andi
ng d
ata
stor
age
• A
dmin
iste
ring
a d
atab
ase
self
pac
edIn
term
edia
te
Mic
roso
ft
Tech
nolo
gy
Ass
ocia
te
Dat
abas
e M
anag
emen
t •Q
uery
ing
•Adm
inis
trat
ion
• Im
plem
entin
g a
data
War
ehou
se
self
pac
edA
dvan
ced
Mic
roso
ft
Cer
tified
So
lutio
ns
Ass
ocia
te
Sy
stem
Adm
inM
obili
ty &
dev
ice
Fund
amen
tals
• U
nder
stan
ding
cor
e pr
ogra
mm
ing
• U
nder
stan
ding
obj
ect-
orie
nted
pr
ogra
mm
ing
• U
nder
stan
ding
gen
eral
sof
twar
e de
velo
pmen
t •
Und
erst
andi
ng w
eb a
pplic
atio
ns
• U
nder
stan
ding
des
ktop
app
licat
ions
•
Und
erst
andi
ng d
atab
ases
self
pac
edIn
term
edia
te
Mic
roso
ft
Tech
nolo
gy
Ass
ocia
te
Serv
er M
anag
emen
t•
Und
erst
andi
ng s
erve
r in
stal
latio
n •
Und
erst
andi
ng s
erve
r ro
les
• U
nder
stan
ding
Act
ive
Dir
ecto
ry
• U
nder
stan
ding
sto
rage
•
Und
erst
andi
ng s
erve
r pe
rfor
man
ce
man
agem
ent
• U
nder
stan
ding
ser
ver
mai
nten
ance
self
pac
edA
dvan
ced
Mic
roso
ft
Cer
tified
So
lutio
ns
Ass
ocia
te
Infr
astr
uctu
re M
anag
emen
t•
Clie
nt &
dev
ice
man
agem
ent
self
pac
edA
dvan
ced
Mic
roso
ft
Cer
tified
So
lutio
ns
Ass
ocia
te
W
ebsi
te H
TML5
App
licat
ion
Dev
elop
men
t Fu
ndam
enta
ls: E
xam
Cod
e-98
-375
:
• U
nder
stan
ding
Pla
tfor
m fu
ndam
enta
ls
• M
anag
ing
the
stat
e of
an
appl
icat
ion
• U
nder
stan
ding
how
to p
ublis
h an
ap
plic
atio
n •
Bui
ldin
g th
e U
I usi
ng H
TML5
•
Und
erst
andi
ng c
ore
CSS
con
cept
s •
Und
erst
andi
ng J
avaS
crip
t for
bas
ic
prog
ram
min
g
self
pac
edIn
term
edia
te
Mic
roso
ft
Tech
nolo
gy
Ass
ocia
te
48
ICT Management Training Curriculum
©Copyright ICT Management Training Curriculum
Web
Dev
elop
er
Fund
amen
tals
: Exa
m C
ode-
98-3
63
• W
ep A
pp d
evel
opm
ent
•C#
,HTM
L5,J
avas
crip
t •
Und
erst
andi
ng J
avaS
crip
t for
bas
ic
prog
ram
min
g
self
pac
edA
dvan
ced
Mic
roso
ft
Cer
tified
So
lutio
ns
Ass
ocia
te
Net
wor
king
/
Infr
astr
uctu
re
Net
wor
king
Fun
dam
enta
ls:
Exam
Cod
e-36
6•
Und
erst
andi
ng n
etw
ork
infr
astr
uctu
res
• In
tern
et, i
ntra
net,
ext
rane
t, L
AN
, WA
N,
wir
eles
s, to
polo
gies
, acc
ess
met
hods
•
Und
erst
andi
ng n
etw
ork
hard
war
e •
Switc
hes,
rou
ters
, med
ia ty
pes
• U
nder
stan
ding
pro
toco
ls a
nd s
ervi
ces
• O
SI m
odel
, IP
v4, I
Pv6
, nam
es r
esol
utio
n,
netw
orki
ng s
ervi
ces,
TC
P/I
P
self
pac
edIn
term
edia
te
Mic
roso
ft
Cer
tified
So
lutio
ns
Dev
elop
er
N
etw
ork
Infr
astr
uctu
re M
anag
emen
t:
Win
dow
s Se
rver
Win
dow
s Se
rver
201
2se
lf p
aced
Adv
ance
d M
icro
soft
C
ertifi
ied
Solu
tions
A
ssoc
iate
IC
T Se
curi
tySe
curi
ty F
unda
men
tals
: Ex
am 9
8-36
7•
Und
erst
andi
ng s
ecur
ity la
yers
•
Und
erst
andi
ng o
pera
ting
syst
em s
ecur
ity
• U
nder
stan
ding
net
wor
k se
curi
ty
• U
nder
stan
ding
sec
urity
sof
twar
e
self
pac
edIn
term
edia
te
Mic
roso
ft
Tech
nolo
gy
Ass
ocia
te
©Copyright ICT Management Training Curriculum 49
ICT Management Training Curriculum
APPENDIX 3: TYPES OF CERTIFICATION
Name and Type
CompTia
Media Arts (desktop publishing, graphics design professional, web design professional,
CCNA
CCNP
CISA
MCSA windows server 2012
MCSA windows server specializations(Various-server infrastructure, desktop infrastructure, share point, messaging, cloud, communication, systems center, virtualization,)
Databases§MCSA : SQL server 2012§MCSA: Data Platform§MCSE: Business intelligence§MCSE:
Developer§MCSD: windows store Apps using HTML§MCSD: Web Applications§MCSD: Application Life cycle Management§Java programming
VMware Certified professional
Oracle: Database 11g Administration Certified professional
Huawei Certified Datacom Associate (HCDA)
Huawei Certified Datacom Professional (HCDP)
Huawei Certified Network Associate( HCNA (GSM/WCDMA/LTE)
50
ICT Management Training Curriculum
©Copyright ICT Management Training Curriculum
ICT Authority
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Prepared by: Presidential Digital Talent Advisory Council