CURRICULUM - ICT Authorityicta.go.ke/pdf/PDTP-CURRICULUM.pdf · ICT Authority Telposta Towers, 12th Floor, Kenyatta Ave P.O. Box 27150 - 00100 Nairobi, Kenya t: + 254-020-2211960/62

ICT MANAGEMENT TRAININGInternship Program In Public Service

CURRICULUM

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ICT Management Training Curriculum

©Copyright ICT Management Training Curriculum

CURRICULUM

©Copyright ICT Management Training Curriculum 3


ICT MANAGEMENT TRAININGInternship Program In Public Service

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VISIONBe the leader in transforming Kenya into a regional ICT hub and a globally competitive

digital economy

MISSIONTo champion and harness ICT for efficient and

effective public service delivery, wealth creation and well-being of Kenyans

VISION AND MISSION



ContentsVISION AND MISSION 4

PROGRAM BACKGROUND 6

1.1. INTRODUCTION 6

PROGRAMME ACTIVITY: Components 9

PROGRAM CURRICULUM 11

MODULE1: ROLE OF ICT IN GOVERNMENT ORGANIZATION AND FRAMEWORK 11

MODULE 2: ICT DELIVERY BEST PRACTICES 13

MODULE 3: PRACTICAL INTEGRATION OF ICT IN THE PUBLIC SERVICE 15

MODULE 4: GOVERNMENT SHARED INFRASTRUCTURE AND SERVICES: 25

MODULE 5: PROJECT ASSIGNMENT 31

APPENDIX: 1 PERFORMANCE METRIC 38

APPENDIX 2: INDUSTRY TRAINING AND CERTIFICATION 43

APPENDIX 3: TYPES OF CERTIFICATION 51

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PROGRAM BACKGROUND

1.1. INTRODUCTION

Overview of the program

§This is a presidential initiative to be implemented by the Ministry of Information, Communication and Technology (MoIC) through the ICT Authority (ICTA).

§It is a partnership between the government and a number of stakeholders in the private and public sector.

§The programme is in line with the country’s Vision 2030, the Jubilee Manifesto and the ICT Master Plan developed by the ICT Authority (ICTA).

§The internship programme will offer participants an environment in which they can understand government services, and provide them with an opportunity to contribute towards improving service delivery to citizens.

§ It is a transformative initiative that should see ICT managed as a business in government.

Programme Objectives

1. The major goal of the program is to enhance government ICT capacity in two key areas:

a. ICT Strategic Leadership Program: The program is expected to grow ICT thought leadership and increase the relevance of ICT business principles in the management of public service delivery. The idea is to ensure ICT is fully integrated and aligned as an enabler to achieve the government’s business objectives – service delivery.

b. ICT Technical Capacity Program: The program is expected to develop ICT technical capacity in government for effective service delivery.

2. Develop a pipeline of future talent for government, who have experience and passion for ethical and accountable public service delivery. §Building, within government, capacity in ICT technical and ICT

management skills.§Enabling the government meet its service delivery objectives for

the citizen. §Transforming the manner in which ICT is employed in support of

effective service delivery.

Duties and Responsibilities

3. The purpose of this internship is to provide suitably qualified ICT graduates with the opportunity to work within an ICT unit in government.

4. The intern would provide assistance on various aspects of ICT, while learning practical skills pertaining to use of ICT for service delivery.

5. Areas include network management, database administration, website development, maintenance and support, information security, and data centre operations, among others.

6. Interns would also have opportunity to learn leadership skills and appreciate the value of public service.

7. It is expected interns would develop a thorough understanding of the target ministry, its service delivery objectives and the role of ICT in meeting those objectives.

8. In addition, the intern will be required to demonstrate that s/he has learnt and contributed to improvements in service delivery in their respective ministries. This will be done through monthly reports to their supervisors and mentors



Learning Goals 1. Understand the need for service delivery and service delivery objectives and how ICT enhances service delivery.

2. To appreciate the practical manner in which technology is employed to meet business needs, specifically in a government environment.

3. To gain insights into the practical manner in which technology components (databases, web, networks, etc.) are implemented to meet business processes.

4. To appreciate various implementation permutations for technology components and understand the associated design issues, including cost of implementation and maintenance.

5. Comprehend assessment approaches intended to identify gaps in technology use for service delivery and how to close those gaps.

6. To understand risks associated with ICT utilization for service delivery and how these risks can be mitigated through employment of industry best practices.

7. Learn ICT service management and associated standards and models for service delivery such as Information Technology Infrastracture Library- ITIL. They will appreciate ICT service delivery practices (.e.g. – ITIL) and how these are used for service delivery.

8. Comprehend the role of standards in ICT management, ICT governance and ICT risk management.

9. Appreciate the role of leadership and how technology leadership assures ICT effectively supports service delivery.

10. Develop innovative and problem-solving mindset intended for service improvement.

11. Appreciate the need for public service transformation

Supervision §Intern supervision is essential to assure that they get focused on assigned work.

§Interns will be under the supervision of Principal Secretaries in respective ministries. The Principal Secretary may delegate this responsibility, complete with controls that would assure there is effective supervision.

Mentors and Mentorship

§In addition to the supervisor, a mentor would be assigned to help guide the intern in better appreciating the realities in ICT.

§Mentor-intern interactions are essential to help answer general questions related to personal and professional growth, and sharing career knowledge in the field.

§Mentors will be both in the location of assignment and in the private sector

Duration §The internship attachment programme will be full time and continuous for a period of 12 months.

§At the end of which,the programme a certificate of participation would be awarded.

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Intern Qualifications

§Meaningful learning experiences provide genuine opportunities for participants to learn about their desired career path outside of a classroom environment.

§ In order to maximize this gain, the participant must have demonstrated requisite qualification and knowledge.

§The intern must have an ICT-related degree from a recognized university with core focus in one or more of the following areas

o Applications, including database management systems, web, etc.o Networkso ICT security o Project management

§A reasonable understanding of all facets of ICT and its role in service delivery.

§In-depth understanding of ICT and its application in enhancing efficiency and effectiveness.

§Ability to perform a number of specialized and non-specialized tasks associated with improving service delivery through the use of ICT.

§Ability to critically assess and provide input towards improvement of business processes in support of improved service delivery.

§Shows promise of leadership and management. §Demonstrates a good understanding of the role of government and how

government functions, especially with respect to service delivery.§Has clear commitment to public service and improvement in service

delivery.§Appreciates the country’s cultural diversity as well as the diversity of

individual skills, knowledge and occupation, all of which are necessary for effectiveness and efficiency.

§Personable and demonstrated desire to work in public service and passion for ICT.

PROGRAMME ACTIVITY: Components

Activity Description

Weekly and Daily ICT activity work plan implementation

§The activities over the 12 month internship period will include :§Interns developing their 12 month work plan together with ministry

supervisors at the beginning of the assignment. -The work plan should focus on current ICT initiatives being undertaken by the ministry,*Providing practical ICT service delivery implementations and innovations and a final innovative project to be submitted at the end of the program.

Achievements and risk

§Weekly standing meetings between the intern and ministry mentor on achievements and challenges

Supervisor progress briefs

§Monthly meetings/briefs with the supervisor where interns in each ministry will present a summary of their work through the month, present their observations, any gaps identified and solutions thereof

Ministry Innovations

§Interns will have a monthly meeting to present on what they have been doing, experience gained and proposed innovations (if any) towards service improvement.

§For any session, a ministry would be chosen and those assigned to that ministry would make the presentation.

§This process would be done on a rotational basis and hence give a chance for participation to each of the ministries in the cluster



Mentors §Meeting with mentor to share experiences learn’t about ICT career and various growth paths, including the realities in the ICT skills market.

Thought leadership talks sessions and innovation

§Quarterly mandatory attendance at thought leadership talk sessions. §The talks would give a chance to ICT industry luminaries to share

their experiences and offer interns opportunities to learn from these successful leaders.

§Selected session topics would be relevant to career development, public service delivery and innovations

§An award will be provided to the best and implementable innovation

Training(Industry certification and eLearning )

§The internship program will be a combination of structured training, coaching and mentoring.

§It would target the ICT talent pool leveraging collaboration between the public and private sectors.

§Quarterly one day formal ICT service delivery training on best practices in service delivery, database management, network management, information security, ICT risk management, etc.

§The intern will choose a key focus area after 2 months attachment with private sector

§these sessions would be chosen to align with service delivery objectives and illuminate the path towards industry certifications relevant to ICT careers

Monthly Reports §Interns present summaries of work done, documentation of accomplishments, next action work plans etc.

§These reports would be shared with supervisors, mentors and filed online with the secretariat.

Evaluation §Mandatory quarterly evaluation of the programme by all (supervisors, mentors and interns, including feedback on areas of improvement

Project attachment:

§Interns will be attached to a government Rapid result initiative ICT project that cuts across the 47 counties

Site visits §Quarterly interns will visit both private and public ICT sites with best ICT innovations

Awards and certificate:

§Presentation by outstanding performers at collective plenary done once at the end of the programme

§Exit interview for those who choose not to take up employment in the public sector and private sector

Media & Public Relations

§Program Ambassadors: Interns will be expected to be good ambassadors of the programme through positive representation to peers, and professional groups. This may include speaking to students pursuing or interested in ICT careers in universities, colleges, high schools or some other forums where such interested career aspirants may be found

§Monthly newsletters: online monthly newsletters and public engagement on the program

§Interviews on progress shall be conducted in each ministry or cluster

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PROGRAM CURRICULUM

MODULE1: ROLE OF ICT IN GOVERNMENT ORGANIZATION AND FRAMEWORK

Government Ministry and Private Sector experience

Description This module enables the interns to appreciate the overall role of government, its objectives and alignment of the ministry function to those objectives. Understand the specific technology implemented by the ministry and how to effectively manage the ICT resources. It will focus on the following topics:1. Government role and ministry alignment to those goals2. ICT organization in Government3. ICT and service delivery framework4. Specific technologies implemented by the ministries 5. Opportunities for service delivery improvements 6. Ministry strategic plan

Learning outcome

§Understand the ministry service delivery objectives §Understand the role of ICT in meeting those objectives.§Understand the specific ministry ICT Infrastructure, Hardware, Software,

Data, Systems, Processes & People§Understand user support issues and requirements§Demonstrate an understanding of Data and process issues in a ministry§Understand the role of office automation, Enterprise systems, Websites

and portals, - eGovernment systems, specialized systems§Demonstrate an understanding of the ICT Infrastructure and shared

services in the ministry and its alignment to the sector and the government

§Appreciate the Legal issues in public resources management §Understand security and other emerging issues in ICT and their impact on

government systems, process and people

Content §Induction on specific ministry structure, organization and sector alignment

§Mandate and Operations of the ministry §Departments and their roles§Ministry service delivery requirements §Ministry ICT network and Government ICT infrastructure and systems§ICT process and data issues in ministries§Office automation and enterprise systems§ICT service management §Basic operations of an ICT centre in a ministry§Help desk and ministry ICT customer requirements and support§Research and Data Collection: Identification of gaps/ challenges and ICT

opportunities in the ministry operation §Report on proposed areas of improvement

Assignment 1 Inventory and system Documentation exercise



Project 1 :Inventory and Documentation exercise

§Work collectively with the mentor at the ministry to capture the data§ Using standard forms collect Information collection At the end of the inventory exercise:§All rooms containing ICT infrastructure will have been named and labeled §All hardware items will have been named and labeled (including

photocopiers, telephones and other office equipment)§An updated digital inventory of all hardware, software, systems &

platforms, digitized data and databases will exist in each ministry§All software licenses will have been captured and their status documented§A master inventory will be updated at the ICT Authority§Procedures will have been developed and implemented to ensure that the

inventory is continuously updated

Project2 :Systems documentation exercise

At the end of the systems documentation exercise :§All citizen-oriented business processes will have been formally documented§All systems & hardware documentation will have been collected and a digital

copy stored at ICT Authority§Systems & hardware whose documentation is unavailable will have been

identified and a strategy developed to restore the documentation§A data dictionary will have been documented for each ministry database§Functional diagrams and flowcharts will have been drawn to explain the

functioning of each system resident in the ministry§ All systems and hardware contracts will have been digitized and a CD of

contracts for each ministry submitted to ICT Authority

Period Quarter 1:January

MODULE 2: ICT DELIVERY BEST PRACTICES

Description This module will expose interns to the private sector settings and operations. It will explore best approaches and practices required in ICT service Management.

Learning outcome

Upon completion of the module the participants should be able to :§Understand Private sector set up and operations§Understand office organization and practices in the private sector

environment§ICT department’s roles and their operations §Understand different roles and responsibilities of ICT staff in service delivery§Understand the issues surrounding ICT service deliver §Acquire and apply ICT skills for service delivery §Apply skills required to implement and manage enterprise system(HR

Stream (Human Capital Management, Business Analytics FI Stream (Financials),MM Stream (Materials Management / Procurement)

§Be able to implement and manage network activities in wide area infrastructure

§Implement and manage applications for (web, communications and collaborations)

§Acquire skills for implementing ICT Projects

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Content §Private sector ICT setup§Network infrastructure, operations and management §Business Application implementation and management§Management of websites , communications and collaborations systems§Enterprise systems implementations and management §ICT Project Management§Thinking innovations§ICT service management §ICT customer requirements and Help desk support issues§ICT Training roadmaps for career progression

Period Quarter 1: February - March

Training and Certification

Training and ELearning

§Constitutional and legal issues on public data §Supervisory skills §Compliance to legal and regulatory environment of the public organizationsNetwork§Infrastructure practices and trends§Value of Network to the public service§LAN networks trends and technologies.§Computer networks and network storage systems §Network upgrade and migration strategies.§Pro-active versus reactive network administration.§Network performance management. §Diagnosis, maintenance and support of LANs.§Basic performance management Applications §Server designs, deployment and management issues§MCTS Windows Server Network Infrastructure configuration §Linux system Administration§Systems AdministrationSecurity §Basic principles of Information security management §Value of Confidentiality, Integrity and Availability to the public service §Information Security governance in public organizations §Network security management for the public service §Proactive Network security management.§Fundamentals of Information security management §Basic Security controls,incident management and response §Business continuity, incident management and Disaster recovery §Network and database security§Knowledge of common protocols such as SNMP, HTTP, HTTPS, SMTP, NTP,

LDAP, KERBEROS, RADIUS and FTP§Trends and technologies in network security

eLearning : §Mandatory Successful completion of 1 e-learning module and grade achieved: Appendix 1: Vlearning

§Web resources

Certification & Name

§Appropriate certification or demonstrated progress towards a certification§CCNA, CCNA Wireless/Voice, CCNA Security, CCNP, CISM,CISA



MODULE 3: PRACTICAL INTEGRATION OF ICT IN THE PUBLIC SERVICE

Description This module will expose the interns to day to day ICT operations in public service. It will cover operations on government network infrastructure, government applications (email system, web sites, specific ministry applications) and user support.

Learning outcome

Upon completion of the module the participants should be able to acquire skills in :§Integrating ICT in the public service department§Procuring, installing and maintaining ICT equipment§Maintaining ICTs in an office§Pro-active versus reactive Network administration.§Network performance management and Optimization §Government Websites development and management §Government Database administration and maintenance §Government data center management§Developing innovative applications to support citizen services§System administration in the public sector§Collaboration and communication system management §IT service management and user support(escalations, incidence response §Acquisition, deployment and management of ICT elements-process issues

Period Quarter 2: April-June

Assignment Operational areas

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The ministry mentor will take charge of the operational elements and will assign interns responsibility for each area:§Network administration & end user equipment support§Website administration§Database administration§Server administration§Email administration & Internet support§User support and help desk liaisonThe mentor will ensure that interns schedule their work to leave time for participation in other projects and innovations. All interns will maintain logs and project portfolios to enable performance measurement

Activity 1 Government Network Management

Description §The interns will learn all activities, methods, procedures, and tools that are used in the operation, administration, maintenance of networked systems that result in efficient and effective provision of services on various platforms.

§Implementing, maintaining, supporting, developing and in designing communication networks within and across government departments.

§Network security threats and corresponding interventions§Providing Network technologies, models, administration Support &

Management §Information Systems & Data Center Management§Standard and guidelines on network management§Operation manuals§Emerging issues



Learning outcome

§Provide support to end users§ Install, configure and troubleshoot personal Computers, Servers and other

equipment to access the LAN§Install, configure test, and troubleshoot all network hardware and software and

upgrades.§Install, configure, test, monitor and troubleshoot LAN network hardware and

software including wireless/VOIP technologies.§Install, test, Configure network security rights and settings as well as user level

security settings§Implement preventative maintenance schedules§Monitor and keep logs of network usage §Monitor, prepare reports on network usage as well as advice and implement

network optimization measures§Carry out repairs and perform routine network maintenance§Design and document the organizations Local Area Network.§Documents network problems and resolution for future reference.§Evaluate network hardware and software acquisitions§Design, analyze and implement multi-level platform systems; §Identify and define software and hardware problems, and develop viable

solutions and alternatives; §Use system utilities to effectively resolve hardware and software problems. §Creation of advanced routing policies, enterprise contact center IVR processes,

intelligent routing development & multimedia management. §Optimizing and troubleshooting of the unified enterprise contact center§Assigned to tasks in their areas of specialization, among others including Audio/

Video, Data Center, Desktop Engineering, Imaging, Network, and Voice.

Activity 2 Database Administration: Ministry functional systems

Description §Learn how government systems function and understand protocols around it§Database administrative functions, security issues,management, & Support§Data sensitivity ,Database threats in an government and interventions required

to address the threats§Design a unified enterprise contact center technology to connect all

government offices using IPCC §Data mining, processing & analysis of business data§SOA Governance §Ministries functional system §Standard and guidelines on Database administration§Operation manuals§Emerging issues

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Learning Outcome

§undertake daily administration, including monitoring system performance, ensuring successful backups, and implementing disaster recovery plans

§Carry out data Conversion, imports and cleansing§Carry out installations of database systems, implementing quality assurance

procedures and testing maintenance, updates and upgrades.§Configure and monitor users and user access levels for database and database

segments §Manage data to give users the ability to access, relate and report information in

different ways§Test programs or databases, correct errors and make necessary modifications§Establish and implement database controls and integrity§Implementing disaster recovery plans§Monitor database system performance and carry out performance tuning.§Assists with the integration of systems with database systems and carry out

database systems customizations. §Carry out analysis and design of database systems according to requirement

specifications.§Perform data normalization to minimize redundancies §Design and carry out migration of databases§Write and code logical and physical database descriptions and specify identifiers

of database to management system §Work as part of a project team to coordinate database development and

determine project scope and limitations.§Implement database controls and integrity

§Creating, maintaining and implementing the source code that makes up an application or a program.

§Ensuring optimum performance, integrity and security of databases of the information systems in the government departments.

§Planning, database development, troubleshooting any issues on behalf of the users, maintaining data consistency across the database as well as provision of data security and recovery control.

§Implementation of SOA governance which guides the development of reusable services, establishing how services will be designed and developed and how those services will change over time.

§Implement guidelines that establish agreements between the providers of services and the consumers of those services (internal or external), telling the consumers what they can expect and the providers what they’re obligated to provide.

§Gathering data through a number of ways, from mining computer data through to software, looking at competitor data and industry trends to help develop a picture of where the company stands in the industry, where they can improve and where they can reduce costs

§Develop solutions that will improve quality services, and still maintain the functional procedures and process that are in place.



Activity 3 the operational areas . IT

Systems Administration

Description This activity will involve :§Performing user management tasks§Maintenance of multiple operating systems §Backup and recovery strategies , services and virtualization§Scripting §Acquiring skills on server operation §Standards and guidelines§Developing Manual and operation procedures §Implementing a service delivery innovation§Standard and guidelines on systems administration§Operation manuals§Emerging issues

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Learning outcome

§Carry out and maintain an inventory of different types of software and hardware resources in the organization.

§Prepare instructional materials to assist employees in using and understanding the system and train people in the use of computer systems and applications.

§Provide the essential support for the servers, laptops, desktop personal computers, the printers and Peripherals.

§Implement Government security policies and standards relating to hardware, software, information, data and messaging systems.

§Implement organization wide email systems §Troubleshoot user and server hardware and software errors or problems.§Install and configure software to monitor the systems and computers of the

organization.§Perform regular data backups of systems, files and applications as well

disaster recovery operations based on policies and guidelines.§Carry out system tuning, resource optimization and ensure optimal operational

stability

§Perform regular security checking to detect infections as well as malicious software and clean them.

§Put in place measure to prevent, detect and clean spam as well as other malicious software in email systems.

§Monitor and analyze systems as well as maintain performance monitoring systems and other software programs.

§Designing prototype applications.§Acquire skills for sharing calendar information so that everyone can keep

track of events and activities as well as be able to communicate effectively, with storage per user and powerful spam filtering. Monitor and analyze systems as well as maintain performance monitoring systems and other software programs.

§Maintain a log of all changes carried out to systems.

§Creation of user accounts and passwords as well as allocation of storage quotas in servers and email systems.

§Manage third-party software products such as our anti-spam and antivirus software. Manage global Address Book, Distribution lists, Wizards email

§Expand, upgrade and add new features to the email system as well as integrate the email system with other systems.

§Prepare instructional materials to assist employees in using and understanding the email system

Activity 4 Application development

Description The activity will involve : §Developing software for user service delivery§Mobile and web based systems§Analyze Business requirements in a department/ministry§ Plan and monitor system development projects §Development of standards and guidelines§Manual and operation procedures §Development of service delivery innovation



Learning outcome

§Carrying out research, analyzing user needs, investigating fresh technological advancements, and testing innovative programs and software

§Involved in the entire software development process (requirements gathering and development, coding, change management, configuration management, version control, testing, implementation and deployment) to ensure software developed meets documented guidelines, standards and meets user requirements.

§Evaluate the effect of changes and document all changes to systems

§Work together with the system analysts and designers to identify enterprise, user and systems requirements and prepare requirement specification, carry out analysis, give recommendations and develop system models and designs.

§Maintain requirement, specification, analysis, design, implementation and deployment, testing and other software documentation.

§Liaise with Information Security Officers to ensure security is built in to systems being developed.

§Develop training programmes for users.

§Analyze performance of programs, carry out performance tuning and take action to correct deficiencies

§Regularly review software and plan for all software maintenance and application upgrades.

§Ensure integration of software developed with other systems or platforms where necessary.

§Institute corrective actions where software contains quality deficiencies.

§Conduct software compatibility tests with different platforms or environments

§Ensure that all documentation is available, accurate and meets guidelines or standards (such as international standards)

§Recommend platforms and tools to be used in software development.

Activity 5 Web site development and management

Description The activity will involve Client server architecture, hosting and domain registration, Static web pages, Database driven websites, client and server side scripting, content management systems, assess quality of web applications, rate performance of a web application, Web standards and guideline, web manuals and emerging issues

Learning Outcome

§Create websites without writing a single line of code as well as to collaborate and work together easily using tools to create and edit group work and discuss it in real time

§Designing & Developing Applications and Websites§Using Social media to market government service§Ensure security of websites§Government Website governance structure §Upload contents

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Activity 6 Security

Description The activity will involve identifying threats and their impact in organization, security policies, how to protect government assets, systems and data, risk mitigation strategies, methods of ensuring security on a network resource, security audit, and control, contingency planning and disaster recovery, Standard and guidelines on security, emerging issues security, implementing & monitoring systems security, Security Policies and BYOD and Security manuals

Learning Outcome

§Identifying system vulnerabilities and report on security measures to be taken to address threats.

§Analyze security risks and develop response procedures as well as developing and testing software deployment tools, firewalls and intrusion detection systems.

§Develop security policies to address Information and Systems security covering BYOD.

§Implementation of basic controls in the network§Configure and support anti-virus software Updating and of the antivirus,

intrusion Detection and prevention systems§Develop and Deploy and operate security systems e.g. firewalls, Identity

management systems§Configure and support patch management systems§Testing of the Business Continuity plans §Updating recovery plans§Resolving any security issues that occur in case of an incident §Notifying of the appropriate people for the purpose of recovery or provide

needed information §Continuously assess the shortfall between both actual security measures

in place and being effective and those established at a policy level thus highlighting deficiencies for remedial action.

§Establish and maintain a register of data owners for sets of information (e.g. paper files, databases) and educate the data owners on their responsibilities (what is the data, how is it used, who has access to it).

§Maintain Risk, Issue and Change registers for information security.§Report regularly to the Information Security, or similar, panel on the

effectiveness of information security §Maintain currency with security and security enhancing technologies and brief

colleagues as needed to enable measures to be implemented where and when necessary/desirable.

§Conduct Information security audits§Configure, support and evaluate security tools§Review architectural designs and evaluate compliance to applicable security

standards§Conduct security audits and provide recommendations to mitigate risks§Developing information security incident management and incident plans§Handling and coordinating information security incident management and

response plans§Monitor the security of websites, applications, computers and databases. §Establish company-wide security protocols that require user identification and

passwords and protect networks from hackers.§Manage internal communication regarding system updates and provide

estimates of budgetary requirements for technical upgrades.§Participate in government information protection project teams.




Training §Customer Care §Leadership skills and Supervisory skills §Constitutional and legal issues on public ICT Assets (Hardware and software).§Value of ICT assets to the public service §Basic principles of ICT Asset Management§E-waste management and ICT asset disposal in MDAs§Archival and backup of systems in government.§Legal and policy issues on data access in public organization.§Constitutional and legal issues on public data §Basic diagnostics and maintenance of digitization devices §Document workflow and record-keeping in public institutions§ Maintenance of digitization equipment.§ Information systems in public organizations § Role of automation in improvement of public Service Delivery.Network § Enterprise network management.§Optimization of enterprise LAN and WANS networks.§Enterprise network trends, technologies and their possible uptake and impact

on the Government network§Quality control in government network§ Service Oriented Architecture§Computer networks and network storage systems • Introduction to Cloud Computing Enterprise networks§Designing, planning and maintaining sustainable enterprise networks.§Security in Enterprise networks.§Network security management for the public service §Vulnerability management for the public service §Business case development for information securityApplications §Basic ICT course on management of email §Linux or Microsoft Systems Administration Certification,§Email Administration Certification (MS Exchange)§Email administration in lotus Domino§Use of software modeling tools (Argo UML)§Operating Systems administration.§Web-based database applications §Office automation, digitization and data management devices §Review of database management systems, data modeling and database design.§Basic principles of data managementSecurity§Develop Government information security architecture§Network security management.§Trends and technologies in network security§Review of Risk management§Develop Government security maintenance programme.§Information Security program development management project§Securing data and systems

ELearning §Mandatory Successful completion of 3 e-learning module and grade achieved: Appendix 1: Vlearning

§Web resources


§CCNP , MCITP,IBM AIX, Java, J2ME, XML, .Net, C#§CISM,CISSP,CCNA Security ,CRISC, Software Modelling (UML),

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MODULE 4: GOVERNMENT SHARED INFRASTRUCTURE AND SERVICES:

Description The module will expose the interns to shared infrastructure and systems in the public sector and their role in ICT service delivery. Interns will be expected to understand how these systems are linked to the two governments. Interns will be expected to provide solutions on how integrated systems can facilitate services to citizens to research on ICT emerging issues, challenges and provide innovative solutions.

Learning outcome

§Government shared system and infrastructure §Rationale for shared services§Current organization and management of shared systems§Challenges of shared systems§SLA on shared systems,§Risk management and opportunities §Wide area network management and support§Security issues and other emerging issues and management §Enterprise systems administration §Ministry Specific Applications and Sector wide application §Issues of Corporate licenses §Citizen service solutions§Automation and Digitization of government data§Financial systems in government§Human resource system

Period Quarter 3: July –September

Activity 1 Wide area network management and support

Description



Learning outcome

§Plan, design, implement, verify and troubleshoot converged local and wide-area enterprise networks.

§Install, configure and troubleshoot hardware, systems and software for converged local and Wide Area networks

§Monitor and maintain converged network services, equipment and devices.§Work collaboratively with other specialists in implementation of network

solutions.§Oversee network security and ensure security is implemented on converged

LANs and WANs.§Evaluate network security hardware and software acquisitions.§Documents network problems, threats, vulnerabilities, breaches and

resolution for future reference.§Monitors system performance and implement performance tuning.§Monitor network devices to maintain integrity, confidentiality and availability

of data and devices §Implement Authentication, Authorization and Accounting (AAA) on network

devices§Carry out regular audits of Networks.§Analyze security risks on the network and develop response procedures.§Work in collaboration with other teams to ensure network and systems

security.§Research, evaluate, recommend and implement network security and

availability technologies and techniques. . §Plan Addressing and Naming Schemes for the organization.§Develop and implement network redundancy, disaster recovery and business

continuity plans.§Develop network standards in line with Government Network policies and

standards.§Develop network manuals and operations procedures§Develop net§Develop specifics for network and associate equipment procurement

guideline and as per the international standards§Analyze costs and recommend appropriately in the guideline.

Activity 2 Systems Administration

Description This assignment will involve, System Support, Maintenance and Administration, Administration of servers and storage infrastructure. It will expose the intern to issues of Installation, configuration, operation, maintenance hardware, software and related infrastructure for servers and storage to ensure no minimal downtime and maximum uptime for effective service delivery. It enables them to participate in technical research and development on innovations for sustaining quality of service.

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Learning outcome

§Plan and implement organization wide email systems.§Creation of user accounts and passwords as well as allocation of storage

quotas in servers and email systems. §Testing of operating system software, the networking software and also the

computer hardware §Expand, upgrade and add new features to the email system as well as

integrate the email system with other systems.§Work closely with other teams in implementation and upgrade of systems.

§Maintain a log of all changes carried out to systems.

§Manage third-party software products such as our anti-spam and antivirus software.

§Manage global Address Book, Distribution lists, Wizards email§Manage Attached as well as Network Attached Storage as well as allocate

storage to applications, files and users where necessary.

§Carry out routine audits of systems and software§Designs, plans, and implement high-availability servers dedicated to e-mail,

instant messaging, voice mail, and other communication

§Monitor and report on server health §Maintain general departmental mail boxes and participate in email

migrations and core system upgrades.§Controls the organization’s data storage levels, by recommending time

frames for email retention and the destruction of older electronic archives.§Work closely with other teams in implementation and upgrade of systems.§Gather data pertaining to customer needs, and use the information to identify,

predict, interpret, and evaluate system and network requirements.§Plan, coordinate, and implement security measures in order to protect email

systems, data, software, and hardware Develop specifications for computer and server hardware, operating systems, utilities, applications and peripheral devices.

§Research new technology, (hardware, software, operating systems and procedures, examine and recommend its implementation ensuring it conforms to Government standards and guidelines.

§Develop systems administration standards and guidelines§Develop manuals and operating procedures in line with international best

practice§Develop technical specifications for procurements in line with Government

standards and guidelines.


Description The assignment will involve:§Database standards §Developing database solutions§Manuals and operations§Emerging issues§Innovation for specific service delivery



Learning outcome

§Design, develop, and implement database systems, tools, and applications. §Write queries and stored procedures, using data modeling tools.§Work with technical and non-technical staff to understand user and

organizational needs, and to develop databases to meet functional requirements.

§Maintain the integrity and security of databases including defining who can use the database as well as determining who is restricted from accessing one or several of its areas.

§Design and develop data models and database architecture§Prepare reports on databases§Customize databases for specific needs§Analyze, define and document system requirements for data, workflow,

logical processes, interfaces with other systems, auditing, reporting requirements and production configuration.

§Analyze code for problem resolution and performance optimizations. §Analyze, install and test commercial software for internal use. §Provide technical support for third party §Conduct feasibility studies, analysis and design of systems.§Develop data model describing data elements and how they are used,

following procedures§Study Requirements as well as specifications and produce detailed database

design.§Define Database layer logic and interfaces and create associate

documentation§Define Logical and Physical Data Models§Produce quality design documents§Contribute to database layer coding efforts§Carry out database migration and integration processes. §Troubleshoot and resolve various database and database application issues

expeditiously with quality§Work independently on assignments with minimal supervision while

remaining highly collaborative §Design and implement database and data security§Perform data normalization to minimize redundancies

Activity 4 Security

Description The assignment will involve planning, budgeting and program development for all matters related to information security incident management and response. Interns will be exposed to emerging issues and their effect on government IT resources and people. Interns are expected to develop innovative solutions and ways to avoid the risk caused by such incidences.

26



Learning outcome §Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure.

§Identify IT security risk in government , assessments and controls on selected activities

§Monitor and evaluate security awareness programs for the different cadres in the public service

§Develop innovative solutions to avert such risks§Monitor security policy compliance by conducting periodic audits and approved

penetration tests. §Assess internal and external scan reports--identify false positives, research

vulnerabilities, communicate results to IP management and system administrations

§Work closely with a team to design the implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable

§Develop implementation plans information security policies§Develop security standards, procedures and guidelines, in line with

government applicable laws and regulations§Develop an information security awareness, training and educational plan /

activities§Investigate suspected and actual breaches of security and undertake reporting/

remedial action as required. §Perform security Audit and recommend on the findings in respect of

information security§Maintain a log of any incidents and remedial recommendations and actions




Training §Public and Private Partnership in implementation of network services.§Management of public service systems.§Future of public service delivery through public service systems §Quality assurance and Quality control of public systems.§Strategic management skills §Project Management.§Quality control in data management environments §Developing ICT standards and policiesNetwork§Government infrastructure and network policy and standard§Integration of Government networks.§Developing and Maintaining network documentation. §Network security management for the public service§Network operation center§Data center management Applications §Database and Systems optimization and availability strategies §Developing and Maintaining network documentation • Quality control in data management environments §System and email Administration management for the public service §Government shared services §Review of Business Continuity and Disaster recovery planning§Software Quality Management/Software Verification and Validation/ Software

engineering process/Software Documentation • Quality control in systems administration in different platforms• Standardizing System operating platforms in government§Database system planning §Database replication and redundancy§Databases and Database Management systems in the cloud.§Developing databases for scalability and interoperability• Developing a policy on dealing with third party software§Database development documentation management.§Database and Database Management systems trends and technologies§Disaster recovery and business continuity for database management§Shared services and systems integration §System Documentation§Quality assurance and Quality control of public systems. §Management of public service systems§Implementing Security in database development§Database Management systems virtualization§Quality control in database development§MCITP, MS Exchange (or any other email system certification), Linux (or any other

UNIX based operating system) certification, IBM AIX.§Sun Certified Java Programmer (SCJP), Microsoft Certified Professional Developer

(MCPD) or equivalent.§Microsoft Certified Information Technology Professional (Databases) , Oracle

Certified Administrator Certified Master, Oracle Certified Expert MySQL.§Oracle Database Security or equivalent database security certification Security §Development of Government information security architecture.§Government Cyber security policy and strategy§Vulnerability and penetration testing

ELearning §Mandatory Successful completion of 3 e-learning module and grade achieved: Appendix 1: Vlearning

§Web resources


§No. of Certifications Completed Successfully§CCNA security, CISM,CISM,CRISC.CISSP, MCPD, Oracle security,

VISIT Public and Private Network and Infrastructure: Data Centre, NOC,CAK

28



MODULE 5: PROJECT ASSIGNMENT

Description of activity

§The module covers critical issues in management of ICT projects. It will cover planning, monitoring, evaluation and control. It highlights the risk factors to be considered and human aspects.

§The project could will be on specific specializations that run across shared infrastructure and services in the National and county governments. Examples of such projects would include completion of ongoing initiatives such as the Huduma Centers, education systems, health system and development of applications, National and county initiatives and capacity for implementation of RRI initiative.

§Interns will be attached to different projects in the Government for two months.

Learning outcome

§Understand how projects are structured, staffed and delivered §Roles and responsibilities on project assignment§Identify project milestones, activities, budgets,§Demonstrate ability to use project management tools to manage projects§prepare network diagrams, and charts§Evaluate progress and take control measures§Government procurement process, Acts and procedures §Contract management §Negotiation skills§Financial planning, budgeting, accounting and reporting and auditing §Functionalities of the IFMIS.§Document current projects in government §Document innovative initiatives for the ministry and the sector

Activity 1 Network Project

Description The assignment will cover all network activities in relation to project planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals in day today network handling. The intern will be required to identify network challenges and propose solutions for the same. It will also involve :§Network standards §Manuals and operations§Emerging issues

Operations: Network Administration Project

§Tidying and labeling of all network cables (trunking where there is budget)§Implementation of a central server to monitor outputs of power protection

devices & active network devices§Routine duties§Visual checks and cleaning of all network and power protection devices§Routine updates of network software, configuration checks and strict

documentation§Network availability and performance checks and remedial

troubleshooting where necessary§Network security checks§End user equipment blowing, availability checks and remedial actions with

documentation§Study & implement network standards §Capacity building to prepare regular examinations



Other Activities §Research, evaluate network projects, installations, specifications for purchase of network equipment and software.

§Develop Terms of Reference and participate in evaluations of network acquisitions.

§Contract maintenance and compliance with agreed service levels.§Draft contracts and compliance with agreed service levels.§Test and Report on network performance and utilization.§Advise onmeasures to ensure optimal network performance, utilization,

and availability§Develop and enforce organization level network policy and standards in

line with e-Government Network policies and standards.§Develop and implement network redundancy, disaster recovery plans and

business continuity.

Activity 2 Systems Administration Project

Description The project will involve Systems administration standards, Manuals and operations, Identifying Server management issues in government (large enterprise systems),Cross platform management of systems System Project, Upgrades and patching of systems in government System Project, Email retention policy in Government System Project

Operations: Email Administration & Internet Support Project

§Government collaboration and communication system§Issues and implementation of Lotus Notes§Implementation issues and approval of email system for staff§Routine duties collaboration and communication system§Availability checks and user communication using SMS§Set up of new user accounts and retirement of obsolete accounts§Monitor email security and report anomalies to security team for action§Monitor and diagnose internet availability and ensure rapid response§Train and ensure all users use Government email system

30



Other Activities §Advise on Mobile technologies support functions for mobile messaging system such as Lotus Notes’ integration with Blackberry Enterprise Server

§Plans to expand, upgrade and add new features to the email system as well as integrate the email system with other systems.

§Policies for backups of the servers, application data and user files in line with Government policies and standards.

§Upgrades for hardware and software upgrades related to changes§Implementation of security measures for email systems, data, software,

and hardware.§Recommend changes to improve systems and network configurations, and

determine hardware or software requirements related to such changes.§Emerging technology and its implementation.§Inform user or relevant personnel about any system failures and

approximate time to fix the problem.

§Sharing of policies and guidelines regarding use of hardware, software, peripherals and security with users in the organization and ensure their enforcement.

§Develop technical specifications for complex system requirements in line with Government standards and guidelines.

§Advise on purchasing decisions.

§Recommendations on privileged system access and adapt a system’s security measures to enable such access

§ Monitors and evaluates human and technological systems and performs quality control.

Activity 3 Database Administration project

Description The project will involve database standards ,database solutions, Manuals and operations, Emerging issues’ Innovation for specific service delivery, Database Implementation project and Database Development project



Operations: Database Administration Projects

§File registry digitization (2008 to date)

§Backup of all databases with copies to ICTA

§CMS creation

§Routine duties

§Database backup

§Database recovery and business continuity tests

§Routine database software updates and configuration with strict documentation

§Data integrity tests and correction with strict documentation

§Supervision of ministry data digitization projects

§Database tuning

§Database security check, response, report

§Licensing issues

Other Activities

§Developing and implementing disaster recovery plans

§Review project requests describing database user needs to estimate time and cost required to accomplish a project.

§Modify existing databases and analyse the required changes

§Test programs or databases, correct errors and make necessary modifications

§Modify existing databases and database management systems consultation to make changes.

§Develop methods for integrating different products so that they work properly together, such as customizing commercial databases to fit specific needs.

§Specify users and user access levels for database and database segments.

§Develop data model describing data elements and how they are used, following procedures

§Design and plan for migration of databases

Activity 4 Web development and management project

Description The project will involve website solutions, Web standards, manuals and operations, emerging issues and Innovation.

32



Operations: Website Administration Projects and Activities

• Development of website manuals• Implementation of website standards• Routine duties• Website security and availability checks• Liaison with PCO for daily website updates and quality tests with remedial

action• Liaison with PCO for Social Media (Facebook, Twitter) check, respond,

report• Search engine tests• Liaison with database administrator for any required updates• Study web standards in preparation for examinations• Perform any approved design updates on website

Activity 5 IT service management project

Description The project will involve solutions supporting the management of IT service center, Service center standards, Service center solutions, Help desk, Manuals and operations, Emerging issues

Operations: User Support & Help Desk Liaison Project

§Labeling of ports and access points and all equipment§Routine duties§Walk around to establish user status§Check all power points, network access points and user equipment ports

for cleanliness and good contacts and take remedial action if necessary§Assist users with installation / configuration of peripheral devices§Assist users with installation of client software for approved Government

systems and do basic user training§Check functioning of LCD equipment in all boardrooms. Report missing

equipment and faults for remedial action§Check office equipment for status of supplies (toners, paper etc.) and

report§Check status of antivirus protection on all computers and update where

necessary§Liaise with help desk to ensure that any issues identified are reported for

action§Recommend an innovative way to automate user services


Description The project will involve Software development standards, Software solutions, Manuals and operations, Emerging issues, Innovation for specific service delivery, From transactions to reports: designing a mini-information system for a public service application (project:) and Programming management project



Learning outcome §Plan and implement software systems disaster recovery procedures.

§Control project schedules and ensure application programs meet user requirements and are delivered on time.

§Monitor system performance to ensure that software programs are operating optimally.

§Work together with team to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.

§ Track and report the status of projects on various teams and ensure that project scope is adequately defined

§Coordinate the deployment of software

§Develop and monitor various project plans.

§Evolve the existing software system applications and architecture in various areas as needed.

§Helping developers resolve problems both technical as well as human resources issues

§Monitor individual and project team performance

Activity 7 Shared systems project

Description The project will involve innovations for Communication and collaboration systems (email) standards, Communication and collaboration systems solutions, Communication and collaboration systems Manuals and operations, Sector applications for service delivery. It will include Mobile applications for service delivery, Emerging issues, Email, Systems for (Health, Human resources, Agriculture, Education, Lands, Labour), Assets inventory, Decision systems Service centers and Special needs (disable ) etc

Activity 8 Shared infrastructure project

Description The project will involve solutions for Infrastructure standards , NOC, Cloud, Data center, Manuals and operations, Emerging issues, Innovations for infrastructure projects

Activity 9 Security project

Description §The project will involve solutions, Security standards, Security Manuals and operations, Risk and Controls, Security solutions for systems and people, Emerging issues, Innovation, Information Security program development management project, Conduct a security awareness emerging security risks and control technologies

§Forms a “centre of excellence” for information security management, ,§Contingency planning, business continuity management and IT disaster

recovery in conjunction with relevant functions and third parties§Conducting training

Activities §Leadership and strategic direction on planning activities expounding the value of information security

§Strategic direction to related governance functions (such as Physical Security/Facilities, Risk Management, IT, HR, Legal and Compliance)

§ Security awareness training.

34




Training §Project Management.§Strategic management and leadership development §Database and Database Management systems trends and technologies§Disaster recovery and business continuity for database management§Government shared service delivery §Contract management §Procurement and tender procedures§Database and Systems optimization and availability strategies §Developing and Maintaining network documentation • Quality control in data management environments §System and email Administration management for the public service

ELearning § Mandatory Successful completion of 3 e-learning module and grade achieved: Appendix 1: Elearning

§Web resources §No. Of Certifications Completed Successfully

Certification & Name §Grade achieved in e-learning modules §No. Of Certifications Completed Successfully§PMP, PRINCE or equivalent,

Certification and Name

PMP, PRINCE or equivalent,

VISIT County ICT Project



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D

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licat

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●

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opm

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● In

tel X

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Inte

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put V

alid

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ski

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ocia

te



APPENDIX 3: TYPES OF CERTIFICATION

Name and Type

CompTia

Media Arts (desktop publishing, graphics design professional, web design professional,

CCNA

CCNP

CISA

MCSA windows server 2012

MCSA windows server specializations(Various-server infrastructure, desktop infrastructure, share point, messaging, cloud, communication, systems center, virtualization,)

Databases§MCSA : SQL server 2012§MCSA: Data Platform§MCSE: Business intelligence§MCSE:

Developer§MCSD: windows store Apps using HTML§MCSD: Web Applications§MCSD: Application Life cycle Management§Java programming

VMware Certified professional

Oracle: Database 11g Administration Certified professional

Huawei Certified Datacom Associate (HCDA)

Huawei Certified Datacom Professional (HCDP)

Huawei Certified Network Associate( HCNA (GSM/WCDMA/LTE)

50



ICT Authority

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Email: [email protected] or [email protected]

Visit: www.icta.go.ke

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Ministry of Information, Communication and Technology

a Project of The Government of Kenya

Prepared by: Presidential Digital Talent Advisory Council