ObjectivesObjectives
Define CultureDefine Cultural AwarenessDefine Cultural CompetenceList 2 positive and negative beliefs you have
about Cultural Awareness List 2 assumptions about your staff that
affect your interactions in a positive and negative way
Define the culture of your leadershipDefine the culture of your organizationCreate a plan to reinforce the defined culture
Why do we work in Healthcare?Why do we work in Healthcare?
I want you to write down why you decided to enter this line of work.
Creating a culturally aware Creating a culturally aware workforce can…workforce can…
A. Increase employee engagement and participation
B. Reduce workforce discrimination
C. Reduce employee turnover
D. Improve professional and communication skills
E. All of the above
Creating a culturally aware Creating a culturally aware workforce can…workforce can…A. Improve patient
health outcomesB. Increase quality of
lifeC. Increase patient
satisfactionD. Eliminate racial and
ethnic health disparities
E. All of the above
Creating a culturally aware Creating a culturally aware workforce can…workforce can…
A. Reduces risk of malpractice
B. Reduces customer complaints
C. Improves brand and reputation
D. Improves external community relations
E. All of the above
The cost of not engaging in The cost of not engaging in cultural awareness is now greater cultural awareness is now greater than the cost of introducing than the cost of introducing cultural awarenesscultural awareness
True False
How do we incorporate cultural How do we incorporate cultural awareness into our organization?awareness into our organization?
Why did I title this presentation Why did I title this presentation cultural interactions?cultural interactions?
What are some examples of different cultures that you encounter in your daily life?
Cultural Cultural CompetenceCompetence
Refers to an ability to interact effectively with people of different cultures.
Being open to the idea of changing cultural attitudes.
Cultural Cultural Awareness Awareness
My first day on the jobMy first day on the jobA. I knew exactly where
and what I should be doing
B. I felt unsure of exactly where I should be and what I should be doing but was confident I would learn what was expected
C. I felt terrified and knew I would never get it
Patients without health insurancePatients without health insuranceA. Prioritize their
health but do not have the means to pay for healthcare
B. Do not prioritize their health by choosing to spend their money on other things
Why is it important to know Why is it important to know this?this?
If we don’t know what we believe or what prejudices we have we cannot manage our response
Patients without health insurancePatients without health insuranceA. Prioritize their
health but do not have the means to pay for healthcare
B. Do not prioritize their health by choosing to spend their money on other things
How do we become self-aware?How do we become self-aware?
List 2 positive and negative beliefs you have about Cultural Awareness
List 2 assumptions about your staff that affect your interactions in a positive and negative way
What is our organization What is our organization culture?culture?
Leadership cultureStaff cultureOrganization culture