WE HAVE SO MUCH TO SHARE
OUR PROFILE
OUR ENVIRONMENT
OUR ASSETS
OUR CONVICTIONS
OUR CUSTOMERS
OUR FINANCIAL POSITION
OUR CORPORATE GOVERNANCE
OUR PERSPECTIVES
OUR PROFILE
OUR ACTIVITIES
We are a telecommunications company active in the Belgian and international market.
The quality and interconnection of our fixed and mobile networks makes us the leading operator in Belgium for residential, business, corporate and public-sector customers. We provide a complete range of telephony, Internet, digital television, ICT, and network services, and offer customers access to data and the best multimedia content, everywhere.
OUR ENVIRONMENT
STABILIZATION OF TELEPHONY REVENUE
Competition is putting great pressure on our mobile telephony revenue. In contrast, the fixed telephony market stabilized in 2012 after several years of erosion.
However, Belgacom continues to be the leader in the mobile sector thanks to the quality of its network and new competitive rates.
GROWTH POTENTIAL IN INNOVATIVE SECTORS
As a pioneer in cutting-edge technologies, Belgacom can offer customers the new advantages of its convergent offers and high-quality fixed, mobile, and Wi-Fi networks.
32% Belgacom
64% Cable
4% Other
41% Belgacom
24% Base
31% Mobistar
4% Telenet
OUR COMPETITIVE POSITION IN 2012 INTERNET
TELEVISION
MOBILE
44% Belgacom
48% Cable
7% Other
OUR ASSETS
OUR NETWORKS
“Belgacom is the only operator to offer truly convergent platforms and services at national level.”
Fixed 85% VDSL2 coverage + 92% TV coverage Mobile 99% 3G coverage First operator to launch 4G in Belgium Wi-Fi More than 600,000 Fon hotspots in Belgium 11 million worldwide
Cutting-edge, energy-efficient data center
OUR STRATEGY
We simplify our offers, systems, networks, and way of working.
We continuously improve our existing products, and prepare today the solutions of tomorrow.
Mutual respect and transparency are levers for greater engagement and efficiency.
We want to surprise our customers with high-quality, easy-to-use products and an efficient, personalized service.
OUR EMPLOYEES
15,859 employees 1,243 training modules 70% of vacancies filled internally
Optimize performance in a climate of trust and accountability. • Encourage recognition and engagement • Promote coaching among the team leaders • Simplify our organization • Improve our working methods with the help
of new technologies
OUR CONVICTIONS
Find solutions to the main social
challenges: • Access to communications for all
• Responsible use of our products
• A more environmentally friendly society
• Support for our communities
children trained in the safe use of Internet and mobile phones
people trained to use new media
seniors received Internet training from our young "Web Experts” reduction in our CO2 emissions since 2007
15,000
63%
12,000
1,500
OUR CUSTOMERS
ON THE RESIDENTIAL MARKET
"Convergence has become an everyday reality for our customers. We offer them access, everywhere, to a multitude of services and content via the first multi-purpose network in Belgium: broadband, Wi-Fi, 3G and 4G."
• Sales of our packs continue to grow • We make our offers even more
simple and advantageous • We continue to develop innovative
applications and content
ON THE RESIDENTIAL MARKET
1,278,000 pack customers
A music library of over 20 million tracks
88% of Belgacom TV customers are satisfied with the new menu
I am OK - a new application for reassuring family and friends
The first offer in Belgium of rate plans and terminals adapted to people with a disability
ON THE BUSINESS MARKET
new connections to our Explore data network
in sales of packs (with at least 3 products)
in ICT revenue, i.e. 2.8% more than in 2011
SME customers use our cloud solutions, i.e. double the number in one year.
+23%
EUR 692 million
+24%
76,000
Enabling patients to stay in contact with their doctor or loved ones.
A Samsung tablet + a mobile Internet subscription for access to the newspapers of Groupe Sudpresse.
ON THE INTERNATIONAL MARKET
In Luxembourg
• Launch of the first 4G mobile network • Roll-out of packs with four products,
including digital TV
• Integrated telecom and cloud computing services
• + 96% more business customers in 2012
In the rest of the world
• Key activities: SMS, roaming and value-added services
• + 700 operator customers • 5% growth in 2012
OUR FINANCIAL POSITION
KEY FINANCIAL FIGURES FOR THE GROUP AS OF 31/12/2012
THE BELGACOM SHARE
SHARE PERFORMANCE IN 2012
SHAREHOLDING STRUCTURE
Highest price Lowest price Price at 31/12/2012 Annual transaction volume Average daily transaction volume
EUR 24.60 EUR 20.80 EUR 22.21 142,139,111 shares 555,231 shares
53,5% Etat belge
5,8% Actions propres
40,7% Flottant
53,5% Belgian State 5,8% Owned Share 40,7% Floating
OUR CORPORATE GOVERNANCE
"Although the economy is marked by a serious lack of investment, Belgacom intends to increase the level of its own investments. We will continue to finance a winning strategy, while pursuing an attractive remuneration policy for our shareholders." Michel Moll President of the Board of Directors, a.i.
OUR PERSPECTIVES
“As a leader in a future-oriented sector that drives innovation, we have demonstrated that we made wise choices and adopted the right strategy. We have all the assets we need to face the future with confidence and successfully meet our challenges." Didier Bellens Chief Executive Officer