WE HAVE SO MUCH TO SHARE

OUR PROFILE

OUR ENVIRONMENT

OUR ASSETS

OUR CONVICTIONS

OUR CUSTOMERS

OUR FINANCIAL POSITION

OUR CORPORATE GOVERNANCE

OUR PERSPECTIVES

OUR PROFILE

OUR ACTIVITIES

We are a telecommunications company active in the Belgian and international market.

The quality and interconnection of our fixed and mobile networks makes us the leading operator in Belgium for residential, business, corporate and public-sector customers. We provide a complete range of telephony, Internet, digital television, ICT, and network services, and offer customers access to data and the best multimedia content, everywhere.

http://www.youtube.com/watch?v=9hXDwIC11hw&feature=youtu.be )

OUR ENVIRONMENT

STABILIZATION OF TELEPHONY REVENUE

Competition is putting great pressure on our mobile telephony revenue. In contrast, the fixed telephony market stabilized in 2012 after several years of erosion.

However, Belgacom continues to be the leader in the mobile sector thanks to the quality of its network and new competitive rates.

GROWTH POTENTIAL IN INNOVATIVE SECTORS

As a pioneer in cutting-edge technologies, Belgacom can offer customers the new advantages of its convergent offers and high-quality fixed, mobile, and Wi-Fi networks.

32% Belgacom

64% Cable

4% Other

41% Belgacom

24% Base

31% Mobistar

4% Telenet

OUR COMPETITIVE POSITION IN 2012 INTERNET

TELEVISION

MOBILE

44% Belgacom

48% Cable

7% Other

OUR ASSETS

OUR NETWORKS

“Belgacom is the only operator to offer truly convergent platforms and services at national level.”

Fixed 85% VDSL2 coverage + 92% TV coverage Mobile 99% 3G coverage First operator to launch 4G in Belgium Wi-Fi More than 600,000 Fon hotspots in Belgium 11 million worldwide

Cutting-edge, energy-efficient data center

OUR STRATEGY

We simplify our offers, systems, networks, and way of working.

We continuously improve our existing products, and prepare today the solutions of tomorrow.

Mutual respect and transparency are levers for greater engagement and efficiency.

We want to surprise our customers with high-quality, easy-to-use products and an efficient, personalized service.

OUR EMPLOYEES

15,859 employees 1,243 training modules 70% of vacancies filled internally

Optimize performance in a climate of trust and accountability. • Encourage recognition and engagement • Promote coaching among the team leaders • Simplify our organization • Improve our working methods with the help

of new technologies

OUR CONVICTIONS

Find solutions to the main social

challenges: • Access to communications for all

• Responsible use of our products

• A more environmentally friendly society

• Support for our communities

children trained in the safe use of Internet and mobile phones

people trained to use new media

seniors received Internet training from our young "Web Experts” reduction in our CO2 emissions since 2007

15,000

63%

12,000

1,500

OUR CUSTOMERS

ON THE RESIDENTIAL MARKET

"Convergence has become an everyday reality for our customers. We offer them access, everywhere, to a multitude of services and content via the first multi-purpose network in Belgium: broadband, Wi-Fi, 3G and 4G."

• Sales of our packs continue to grow • We make our offers even more

simple and advantageous • We continue to develop innovative

applications and content

ON THE RESIDENTIAL MARKET

1,278,000 pack customers

A music library of over 20 million tracks

88% of Belgacom TV customers are satisfied with the new menu

I am OK - a new application for reassuring family and friends

The first offer in Belgium of rate plans and terminals adapted to people with a disability

ON THE BUSINESS MARKET

new connections to our Explore data network

in sales of packs (with at least 3 products)

in ICT revenue, i.e. 2.8% more than in 2011

SME customers use our cloud solutions, i.e. double the number in one year.

+23%

EUR 692 million

+24%

76,000

Enabling patients to stay in contact with their doctor or loved ones.

A Samsung tablet + a mobile Internet subscription for access to the newspapers of Groupe Sudpresse.

ON THE INTERNATIONAL MARKET

In Luxembourg

• Launch of the first 4G mobile network • Roll-out of packs with four products,

including digital TV

• Integrated telecom and cloud computing services

• + 96% more business customers in 2012

In the rest of the world

• Key activities: SMS, roaming and value-added services

• + 700 operator customers • 5% growth in 2012

OUR FINANCIAL POSITION

KEY FINANCIAL FIGURES FOR THE GROUP AS OF 31/12/2012

THE BELGACOM SHARE

SHARE PERFORMANCE IN 2012

SHAREHOLDING STRUCTURE

Highest price Lowest price Price at 31/12/2012 Annual transaction volume Average daily transaction volume

EUR 24.60 EUR 20.80 EUR 22.21 142,139,111 shares 555,231 shares

53,5% Etat belge

5,8% Actions propres

40,7% Flottant

53,5% Belgian State 5,8% Owned Share 40,7% Floating

OUR CORPORATE GOVERNANCE

"Although the economy is marked by a serious lack of investment, Belgacom intends to increase the level of its own investments. We will continue to finance a winning strategy, while pursuing an attractive remuneration policy for our shareholders." Michel Moll President of the Board of Directors, a.i.

OUR PERSPECTIVES

“As a leader in a future-oriented sector that drives innovation, we have demonstrated that we made wise choices and adopted the right strategy. We have all the assets we need to face the future with confidence and successfully meet our challenges." Didier Bellens Chief Executive Officer