PROFESSIONAL PROFESSIONAL TRAINING PROVIDERTRAINING PROVIDER
MINISTRY OF FINANCE MINISTRY OF FINANCE (Registration No: 357-02024198(Registration No: 357-02024198
HUMAN RESOURCES HUMAN RESOURCES DEVELOPMENT FUND DEVELOPMENT FUND
(HRDF)Registration No: 1392(HRDF)Registration No: 1392
TRAINING PROGRAMME LISTTRAINING PROGRAMME LIST
NO TRAINING PROGRAMME COURSE DURATION (DAYS)
EXCELLENT MANAGEMENT
1 Perfect Manager 6
2 The 12 Ladders To World Class Performance 2
3 Six Thinking Hats 2
CUSTOMER SERVICE
4 Customer Service Impact 2
5 Customer Relationship Management 2
COMPETENCY SKILLS
6 Professional Image 2
MOTIVATION PROGRAMME
7 Power –Up With NLP ( A Personal Transformation Programme)
2
8 Power-Up With NLP For Managers 2
9 Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP
2
10 Making Teamwork Like Quality Circle 2
TRAINING PROGRAMME LISTTRAINING PROGRAMME LIST
NO TRAINING PROGRAMME COURSE DURATION (DAYS)
SALES SKILLS
11 Advance Influencing & Negotiation Skills 2
INCREASE STOCK HANDLING
12 Supply Chain Management 2
PRODUCTIVITY & IMPROVEMENT PROGRAMME
13 Design & Development KPI’s Based Performance Management System
2
14 Blue Ocean Strategy 2
15 Stress Management To Improve Work Performance 2
16 Project Management Principle 3
17 Techniques For Successful Project Management 2
PRODUCTIVITY AND INOVATION
18 5S (Good House Keeping) 2
19 Team Building 3 Days 2 Night
SAFETYSAFETY
20 Occupational First Aid Skills & CPR 2
HUMAN RESOURCE
21 Misconduct in Employment & Conducting A Domestic Inquiry 2
TRAINING PROGRAMMETRAINING PROGRAMME FEESFEES
TRAINING PROGRAMME FEESTRAINING PROGRAMME FEES
NO TRAINING PROGRAMME
COURSE DURATION
(DAYS)
PARTICIPANT FEES(RM)
PERDAY / PER PAX
1 Perfect Manager 6 15 pax (Min) 2,400.00 per pax
2 The 12 Ladders To World Class Performance
2 25 pax (Max) 4,500.00 per day
3 Six Thinking Hats 2 15 pax (Min) 2,000.00 per pax
4 Customer Service Impact 2 25 pax (Max) 3,500.00 per day
5 Customer Relationship Management
2 25 pax (Max) 5,000.00 per day
6 Professional Image 2 25 pax (Max) 3,500.00 per day
7 Power –Up With NLP ( A Personal Transformation Programme)
2 25 pax (Max) 4,500.00 per day
8 Power-Up With NLP For Managers
2 25 pax (Max) 5,000.00 per day
9 Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP
2 25 pax (Min) 650.00 per pax
10 Making Teamwork Like Quality Circle
2 25 pax (Max) 4,500.00 per day
TRAINING PROGRAMME FEESTRAINING PROGRAMME FEES
NO TRAINING PROGRAMME
COURSE DURATION
(DAYS)
PARTICIPANT FEES(RM)
PERDAY / PER PAX
11 Advance Influencing & Negotiation Skills
2 15 pax (Min) 1,100.00 per pax
12 Supply Chain Management 2 25 pax (Max) 5,000.00 per day
13 Design & Development KPI’s Based Performance Management System
2 25 pax (Max) 4,500.00 per day
14 Blue Ocean Strategy 2 15 pax (Min) 2,000.00 per pax
15 Stress Management To Improve Work Performance
2 25 pax (Max) 4,500.00 per day
16 Project Management Principle 2 20 pax (Min) 1,800.00 per pax
17 Techniques For Successful Project Management
2 20 pax (Min) 1,500.00 per pax
18 5S (Good House Keeping) 2 25 pax (Max) 4,000.00 per day
19 Occupational First Aid Skills & CPR
2 25 pax (Max) 3,500.00 per day
20 Misconduct in Employment & Conducting A Domestic Inquiry
2 25 pax (Max) 4,000.00 per day
EXCELLENT MANAGEMENT EXCELLENT MANAGEMENT
PERFECT MANAGER SIX THINKING
HATS
KECEMERLANGAN PENGURUSANKECEMERLANGAN PENGURUSAN
PERFECT MANAGERPERFECT MANAGER
PERFECT MANAGERSCOURSE OUTLINECOURSE OUTLINECOMPLETE Perfect Manager ModulesChange ManagementOrganization ManagementMotivationPresentation and Communications SkillsLeadership SkillsEducation and Knowledge ManagementTeam Building, Effective Financial Analytical Skills
MODULESMODULES DESCRIPTIONDESCRIPTION
Module 1 Change Management-The Mandatory Pathway to Excellence
Module 2 Organization Management – The Nuts and Bolts of Management
Module 3 Motivation - Going the Extra Mile
Module 4 Presentation and Communications Skills - Transforming your objectives into action
Module 5 Module 5: Leadership - Leading With Confidence
Module 6 Module 6: Education and Knowledge Management – Knowledge Is Power
Module 7 Teams – Delegating and Self-Empowering Through Teams
Module 8 Effective Financial Skills – Enhancing Your Financial Intelligence
DURATION 6 DAYSDURATION 6 DAYS
INTRODUCTIONINTRODUCTION
The “Perfect Manager” is directed at people startingup or already in management. They can be first time managers or already involved in management. It is mandatory for the person who wants to further his or her career by mastering the eight essentialcompetencies that every leader should have.
OBJECTIVESOBJECTIVES
Participants will learn:
Effective contemporary management practices Techniques to enhance managerial skillsTo prepare to meet realistic goals and objectivesHow to solve everyday crises that managers faceTo motivate people to achieve optimum performance To out-think and out-flank competitionthe eight competencies of a perfect manager
METHODOLOGYMETHODOLOGY
o 2-day programme, o Screen Projectiono Lecturingo Discussiono Role Play o Presentations
SPECIAL FACILITIESSPECIAL FACILITIES
o LCD Projector o Laptop
Name:Low Pooi Mun
Qualification:F.B.S.C; F. Inst. B. A; F.I.E.M; MCIM; Minst. A.M; MSP Experience:PM, as he is popularly known is a speaker with diverse hands-on experience and a career that spans 35 years in the commercial sector. His unique approach utilizing acronyms in creative ways to enhance audience comprehension and retention during training has earned him international commendation. PM is recognized as ' the guru of the acronym'.
Name:
Anthony P. FernandezAnthony P. Fernandez Qualification:B. Sc.(Hons); NSP; NTP; CDP (HP); MSP Experience:Business Development Director of a major IT company for over 18 years. Consultant trainer for Sales, Technical and Consultancy Certification for Hewlett Packard Asia Pacific from 1996-2003. Made more than 100 working trips out of Malaysia, training in US, Germany, Australia, New Zealand, Hong Kong, India, Philippines, Thailand, Indonesia, Singapore, Malaysia and Bangladesh.
Name:S. Yoga Thevan Qualification:ACMA (UK), MBA (UK), MSP Experience:With fifteen years of Financial Management experience Yoga became a Knowledge Facilitator in 2004. At present, he is extensively enhancing the financial knowledge of S.M.E. Directors who are Govt Grant (SMIDEC) recipients. He is a founding member of MAPS (Malaysian Association of Professional Speakers) and the President-Elect from 2006 till 2008.
TRAINER PROFILE DURATION 6 DAYSDURATION 6 DAYS
THE 12 LADDERS TO THE 12 LADDERS TO WORLD CLASS WORLD CLASS PERFORMANCEPERFORMANCE
THE 12 LADDERS TO WORLD THE 12 LADDERS TO WORLD CLASS PERFORMANCECLASS PERFORMANCEOBJECTIVESOBJECTIVES
This highly participate programme will enable participants at the end of the programme to:
o Identify the importance of measurement in building world class performanceo Identify the different measures on which organisations may be identified as world classo Focus on the measures and targets important to their organisationso Use a scorecard approach to build a strategy for continuous improvement of performanceo Implement a measurement initiative in their organisations.
METHODOLOGYMETHODOLOGYo 2-day programme, o Screen Projectiono Lecturingo Discussiono Individual & Group Workshop Exerciseso Discussionso Role Playso Videoso Case Studies
OBJECTIVESOBJECTIVES
This highly participate programme will enable participants at the end of the programme to:
o Identify the importance of measurement in building world class performanceo Identify the different measures on which organisations may be identified as world classo Focus on the measures and targets important to their organisationso Use a scorecard approach to build a strategy for continuous improvement of performanceo Implement a measurement initiative in their organisations.
METHODOLOGYMETHODOLOGYo 2-day programme, o Screen Projectiono Lecturingo Discussiono Individual & Group Workshop Exerciseso Discussionso Role Playso Videoso Case Studies
COURSE OUTLINECOURSE OUTLINEo How your Organization can compete with the best in the world?o The 12 Ladders to World Class Performance & The 5 Levels of Performance of each Laddero Measures used by Top-performing Companieso Choosing the measures which are right for your organisationo Developing a World Class Performance Scorecardo Walking the Talk through "Revolusi Aksi" approacheso Implementing the World Class Performance actions/initiatives in your organisation.o Your Action Plans
DURATION: 2 DAYSDURATION: 2 DAYS
o The participants can now implement their Action Plans to ensure their organization improve their current Levels of Achievement to a Level 5 (World Class performance-WCP)
o The WCP Scorecard can now be adopted as the Management Measurement Tool for monitoring the many business processes at your organization in terms of Levels of Achievement in the WCP.
o The impact of the improvements made as a result of identifying the priority focus areas in the 12 Ladders by the respective teams or Individuals in your Organization will enable your organization to improve their quality outputs, more cost savings, better delivery of products and services, safer operations and a more sustainable corporate social responsibility involvement and impact to the environment.
WHAT ARE THE BENEFITS DERIVED FROM THIS WHAT ARE THE BENEFITS DERIVED FROM THIS TRAINING TO YOUR ORGANISATIONTRAINING TO YOUR ORGANISATION
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TRAINER TRAINER PROFILEPROFILE
Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25 th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle (QCC@ICC) and Managers’ Quality Team (MQT) /Quality Improvement Team (QIT.)
He is the author of the book “Revolusi Aksi” or Action Revolution published on 24th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings.
MR. RAMLI ABU HASSANMR. RAMLI ABU HASSAN
He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management.
He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others.
In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.
SIX THINKING SIX THINKING HATSHATS
SIX THINKING HATSSIX THINKING HATSOBJECTIVESOBJECTIVES
Dr. de Bono's objective is simple- Change, ideas and improvement and very useful for our routine such as in: 1.Facilitation of meetings 2.Preparation for discussions 3.Continuous process improvement 4.New process and new designs 5.Conflict resolution 6.Decision making and problem solving 7.Customer focus groups and interviews 8.Leadership development 9.Presentations
METHODOLOGYMETHODOLOGY
o 2-day programme, o Screen Projectiono Lecturingo Discussiono Individual & Group Workshop Exerciseso Discussionso Role Playso Videoso Case Studies
OBJECTIVESOBJECTIVES
Dr. de Bono's objective is simple- Change, ideas and improvement and very useful for our routine such as in: 1.Facilitation of meetings 2.Preparation for discussions 3.Continuous process improvement 4.New process and new designs 5.Conflict resolution 6.Decision making and problem solving 7.Customer focus groups and interviews 8.Leadership development 9.Presentations
METHODOLOGYMETHODOLOGY
o 2-day programme, o Screen Projectiono Lecturingo Discussiono Individual & Group Workshop Exerciseso Discussionso Role Playso Videoso Case Studies
COURSE OUTLINECOURSE OUTLINE Participants in the Six Thinking Hats course will show evidence of the following:
1.A marked tendency to identify themselves as thinkers2.Confidence to cope with and improve their environments3.Competencies enabling them to: -Identify and solve problems -Propose alternative solutions -Predict the consequences of each alternative -Assess the usefulness of each set of consequences -Select the best alternative -Implement it -Evaluate4. Competencies enabling them to: - Develop a habit of perceiving events and situations as opportunities - Identify the benefits/desired outcomes of pursuing each opportunity - Identify the risks/dangers of pursing each opportunity - Design ways to minimize risks - Design plans for pursing a selected opportunity - Assess and reevaluate plans in progress 5. Competencies enabling them to: - Understand and take on a facilitator role in a group meeting
DURATION: 2 DAYSDURATION: 2 DAYS
TRAINER TRAINER PROFILEPROFILE
Nanda is a Certified Licensed Instructor of the world renown Thinking Skills System founded and created by Dr Edward de Bono. This Thinking Skill System is used by many corporations throughout the world. Nanda holds degrees in B.Sc Biochemistry (UKM), B.Sc in Alternative Medicine, (Calcutta, India), M.Sc in Applied Psychology (Rajasthan, India) and Diploma in Automotive Engineering (NIT S’pore.) He is a Master Trainer in the Six Thinking Hats and Lateral Thinking Skills. He was trained and practiced in Singapore and is currently based in Kuala Lumpur. His presentation skills are exceptional – energetic, inspiring, creative, thought provoking and filled with humour.
He specializes in Mind-Intellect-Subconcious Connections of the human personality. His profound understanding of human psychology and character formation allows him to ‘read’ his students/course participants of their strengths and weaknesses. This allows him to address his seminars in a very effective way, especially tailored to bring change in attitude and innovation into the lives of those who attend his courses. He has been involved in training and organizing training programs for more than 15 years. His specialty is his ability to make the knowledge simple to understand and easy to practice in daily life. He is able to bring clarity of understanding in the topics that he teaches.
He is also an active adventurer. He and his team of trainers conduct team building events throughout Malaysia. Team Building events such as Jungle Trekking, Mountain Climbing, Camping, Caving, Tele-match and Treasure Hunts are some of the events which are organized by him.
MR. NANDAMR. NANDA
CUSTOMER SERVICECUSTOMER SERVICE
PERFECT MANAGER
PENGURUSAN PELANGGANPENGURUSAN PELANGGAN
Customer Service Impact Customer Service Impact
Customer Relationship Management Customer Relationship Management
CUSTOMER SERVICECUSTOMER SERVICEIMPACTIMPACT
CUSTOMER SERVICE IMPACTCUSTOMER SERVICE IMPACTOBJECTIVESOBJECTIVESUnderstanding The Importance Of Customer Service 1.Learning Effective Customer Service Skills2.Enhancing Communication Skills3.Winning Customer Loyalty4.Developing & Motivating A Customer-Focused Team
METHODOLOGYMETHODOLOGYo 2-day programme, o Screen Projectiono Lecturingo Discussiono Case Study
OBJECTIVESOBJECTIVESUnderstanding The Importance Of Customer Service 1.Learning Effective Customer Service Skills2.Enhancing Communication Skills3.Winning Customer Loyalty4.Developing & Motivating A Customer-Focused Team
METHODOLOGYMETHODOLOGYo 2-day programme, o Screen Projectiono Lecturingo Discussiono Case Study
COURSE OUTLINECOURSE OUTLINE III) Attracting Customers * What Attracts Us To Buy ? * Value First * Talk More About Value * Top 10 Mistakes Salespeople Make * Number Sensitivity * The Lady Is The Boss ?
IV) Sharpen Your Weapon: Enhance Your Communication Skills * Telemarketing * The Magical Power Of Smiling * Respect & Sincerity * Body Language * Match The Buyers’ Styles * Understanding Your Employees & Your Customers, More V) Enhance Your Customer Value * Let Customer Feel That They Are Important * Under Promise, Over Deliver * Respond Positively & Timely * Satisfying Customers
VI)Winning Customer Loyalty * Boosting Rapport: 4As * Details, Details, Details * Measure Customer Service * 4 Great Questions To Ask Customers * Always Have Customers In Mind * Give Your Customer A Pleasant Buying Experience
DURATION: 2 DAYSDURATION: 2 DAYS
COURSE OUTLINECOURSE OUTLINE
I) Today’s World Market * Win-Win Sales * Challenges of Globalization * 20th & 21st Century Marketing Model * Customers from Generation X, Y & Z II) Customer Care * Rewire Your Brain * Customer Service Skills * Put Customers First * Handling Customer Complaints Positively * Handling Problems With “PLUS” Points * Looking From Customer’s Angle
o Individual & Group Workshop Exerciseso Discussionso Role Playso Videos
TRAINER TRAINER PROFILEPROFILE
He holds a BA (Hons.) with an overall GPA of 3.96 (out of 4.00) in Organizational and International Communication, cognate Industrial Psychology and Business from The University of Oklahoma, USA. With his excellent academic and research results, he received Cleo Cross International Student Scholarship (USA), a scholarship normally presented to one student per country only, in 1994. He was named Best Undergraduate in Communications Department for year 1994-1995, one of the first foreign students to attain such an achievement. Mr Aw has more than 16 years of professional and industrial experience in Human Resource Management and Administration. Public presentation, event management and sales/marketing are also his forte. Throughout his career so far, Mr Aw has assumed the positions of Director, Manager, Assistant Manager, Executive and Personal Assistant to CEO.
Always believes in setting new standard of excellence, Mr Aw has managed and conducted various training programmes and workshops for supervisors up to General Managers both in English, Bahasa Malaysia and Mandarin. He has designed supervisory, management and motivational training programmes for factories, business companies as well as government bodies like Lembaga Kemajuan Wilayah Pulau Pinang (PERDA), Unit Penyelarasan Pelaksanaan, Jabatan Perdana Menteri and so forth. He has conducted an inspiring training program on “Effective Factory & Organizational Management” at Universiti Sains Malaysia. He has also presented his paper at SMIDEC workshop/conference and at the same time written articles for local newspapers.
MR. AW SIN JAM
CUSTOMER RELATIONSHIP CUSTOMER RELATIONSHIP MANAGEMENTMANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER RELATIONSHIP MANAGEMENT
OBJECTIVESOBJECTIVESOBJECTIVESOBJECTIVES COURSE OUTLINECOURSE OUTLINE1. Demonstrate the link between marketing organizations
and long term relationship with customers through relationship marketing.
2. Analyze a company's internal and external environment and present and long‐term direction, its resources and competitive capabilities for crafting relationship marketing strategy.
3. Identify characteristics and drivers of relationship marketing.
4. Formulate relationship marketing programs based on Mc. Kinsey’s 7 “s” .
5. Monitoring and controlling relationship in organization for good strategy execution and build core
competencies and competitive capabilities.
WHO SHOULD ATTENDWHO SHOULD ATTEND
1. Managing director 2. Director 3. General manager/ deputy manager/assistant general manager 4. Senior administrator 5. Marketing managerr6. Customer relationship officer/ Customer service officer 7. Public relationship officer
DURATION: 2 DAYSDURATION: 2 DAYS
o Individual & Group Workshop Exerciseso Discussionso Role Playso Videos
1. To examine all elements in managing relationship with customers.
2. To compare and contrast different paradigms in managing customers.
3. To plan, analyze and execute decisions on relational strategies in marketing.
4. To discuss on various relational strategies in today’s business environment.
METHODOLOGYMETHODOLOGY
o 2-day programme, o Screen Projectiono Lecturingo Discussiono Case Study
COURSE CONTENTCOURSE CONTENT
Part 1: Traditional marketing vs Relational marketing Part 2: Identifying critical relationship marketing success
factors Part 3: Developing relationship marketing practices Part 4: Adapting to context‐specific conditions
TRAINER TRAINER PROFILEPROFILE
She is currently is a associate professor in the area of marketing at the UUM College of Business (COB), and the Chairperson of Doctoral Studies, UUM College of Business, Sintok, Kedah. She started her career as a lecturer since 1996.She obtained her PhD from University of Science Malaysia (USM) and her master’s degree from University of Stirling, Scotland. She earned her first degree (Bachelor in Business Administration) from University Utara Malaysia (UUM) in 1994. Prior to joining the academia, she worked as a marketing executive for Ramgate Systems Sdn. Bhd. (subsidiary of DRB HICOM). Prior to her current position, she was the course coordinator for MBA program at Executive Development Center (EDC), UUM and Deputy Dean (Research & Postgraduate Studies) Faculty of Business Management, UUM. She was given the responsibilities to handle postgraduate related matters such as curriculum and program development, managing the collaboration with partners in offering the post graduate programsand promotion of post graduate programs in local and international market. Her expertise is in marketing related area and her research works have been published in academic journals such as Malaysian Journal of Consumer & Family Economics, Journal of Distance Education, Management Journal, International Journal of Management & Business, The Journal of Global Business Management, Journal of Quality and International Retail and Marketing Review. She has also presented her research works in many local and international conferences. She was also the chief editor for the Utara Management Journal and associate editors for the Journal of Business Management and Management Journal. She is currently supervising Masters and PhD students particularly in the area ofrelationship marketing, customer relationship management, strategic marketing and sales management. At UUM College of Business, she teaches undergraduate and postgraduate courses (MBA and DBA)such as Marketing Management, Relationship Marketing,
She is currently is a associate professor in the area of marketing at the UUM College of Business (COB), and the Chairperson of Doctoral Studies, UUM College of Business, Sintok, Kedah. She started her career as a lecturer since 1996.She obtained her PhD from University of Science Malaysia (USM) and her master’s degree from University of Stirling, Scotland. She earned her first degree (Bachelor in Business Administration) from University Utara Malaysia (UUM) in 1994. Prior to joining the academia, she worked as a marketing executive for Ramgate Systems Sdn. Bhd. (subsidiary of DRB HICOM). Prior to her current position, she was the course coordinator for MBA program at Executive Development Center (EDC), UUM and Deputy Dean (Research & Postgraduate Studies) Faculty of Business Management, UUM. She was given the responsibilities to handle postgraduate related matters such as curriculum and program development, managing the collaboration with partners in offering the post graduate programsand promotion of post graduate programs in local and international market. Her expertise is in marketing related area and her research works have been published in academic journals such as Malaysian Journal of Consumer & Family Economics, Journal of Distance Education, Management Journal, International Journal of Management & Business, The Journal of Global Business Management, Journal of Quality and International Retail and Marketing Review. She has also presented her research works in many local and international conferences. She was also the chief editor for the Utara Management Journal and associate editors for the Journal of Business Management and Management Journal. She is currently supervising Masters and PhD students particularly in the area ofrelationship marketing, customer relationship management, strategic marketing and sales management. At UUM College of Business, she teaches undergraduate and postgraduate courses (MBA and DBA)such as Marketing Management, Relationship Marketing,
DR. NOR AZILA MOHD NOOR
TRAINER TRAINER PROFILEPROFILE
DR. ABDUL RAHIM OTHMAN
He is currently is the senior lecturer in the area of marketing of College of Business (COB), Universiti Utara Malaysia (UUM). He started his career as a lecturer since 1994. He obtained his PhD from University of Science Malaysia (USM) and his master’s degree from Phillips University at Oklahoma USA. He earned his first degree (Bachelor of Arts in Economics and Mathematics) from Knox College, Illinois, USA in 1985. Prior to joining the academia, he worked as a marketing executive at freight forwarding company based in Kuala Lumpur. Prior to his current position, he was the Deputy Dean(Academics) Faculty of Business Management, UUM. He was given the responsibilities to handle undergraduate related matters such as curriculum and program development, managing the collaboration with artners in offering the undergraduate programs and promotion of undergraduate programs in local and international market. He was also Deputy Director of Center of Entrepreneurial Development which involves in development and training the entrepreneurs under the Ministry of Entrepreneur and other government agencies.
His expertise is in marketing related area and his research works have been published in academic journals such as The Malaysian Construction Journal. He has also presented his research works in many local and international conferences. He is currently supervising Masters and PhD students particularly in the area of relationship marketing, customer relationship management, strategic marketing, firms’ performance, internal marketing, tourism marketing and knowledge management. At UUM College of Business, he teaches undergraduate and postgraduate courses (MBA and DBA) such as Marketing Management, Relationship Marketing, Research Method, Strategic Marketing, Marketing Strategy and Analysis and International Marketing.
DR. ABDUL RAHIM OTHMAN
He is currently is the senior lecturer in the area of marketing of College of Business (COB), Universiti Utara Malaysia (UUM). He started his career as a lecturer since 1994. He obtained his PhD from University of Science Malaysia (USM) and his master’s degree from Phillips University at Oklahoma USA. He earned his first degree (Bachelor of Arts in Economics and Mathematics) from Knox College, Illinois, USA in 1985. Prior to joining the academia, he worked as a marketing executive at freight forwarding company based in Kuala Lumpur. Prior to his current position, he was the Deputy Dean(Academics) Faculty of Business Management, UUM. He was given the responsibilities to handle undergraduate related matters such as curriculum and program development, managing the collaboration with artners in offering the undergraduate programs and promotion of undergraduate programs in local and international market. He was also Deputy Director of Center of Entrepreneurial Development which involves in development and training the entrepreneurs under the Ministry of Entrepreneur and other government agencies.
His expertise is in marketing related area and his research works have been published in academic journals such as The Malaysian Construction Journal. He has also presented his research works in many local and international conferences. He is currently supervising Masters and PhD students particularly in the area of relationship marketing, customer relationship management, strategic marketing, firms’ performance, internal marketing, tourism marketing and knowledge management. At UUM College of Business, he teaches undergraduate and postgraduate courses (MBA and DBA) such as Marketing Management, Relationship Marketing, Research Method, Strategic Marketing, Marketing Strategy and Analysis and International Marketing.
COMPETENCY SKILLSCOMPETENCY SKILLS
PERFECT MANAGER
KEMAHIRAN KETRAMPILANKEMAHIRAN KETRAMPILAN
PROFESSIONAL IMAGEPROFESSIONAL IMAGEGROOMING / ETIQUETTE GROOMING / ETIQUETTE PRESENTATION SKILLSPRESENTATION SKILLS
GROOMING / ETIQUETTE PRESENTATION SKILLS
COURSE OUTLINECOURSE OUTLINE1. What's Appropriate for Work: Understanding the
Difference between Social and Professional Behavior
2. Diamonds in the Rough: Polishing Your Professional Behavior.
3. Dress for Success: Looking Your Best4. On Time and On Track: Keys to Basic Time
Management5. What It Looks Like: The Anatomy of a Successful
Presentation6. Let Me Tell You: Understanding Audience
Differences7. Highs and Lows: Adding Vocal Variety8. Stop Shaking in Your Shoes: How to Overcome the
Fear of Public Speaking.9. How and When to Use Humor10. Know-It-Alls, Talkers, and Bullies: Managing 11.Flipcharts, PowerPoint, and Slides: Effective Visual
AidsHecklers 12.People Who Can, Do: Preparation and Practice
WHO SHOULD ATTENDWHO SHOULD ATTEND
This program is designed for anyone who has a desire toThis program is designed for anyone who has a desire toimprove their Presentation Skills to create a climate ofimprove their Presentation Skills to create a climate ofpositive communication in their organisation. positive communication in their organisation.
DURATION: 2 DAYSDURATION: 2 DAYS
OBJECTIVESOBJECTIVES
In this workshop participants will:1.Define appropriate and inappropriate office behavior.2.Describe appropriate office dress.3.Demonstrate professional use of the telephone in a business environment whether they are answering the phone, transferring a call, placing a caller on hold, orleaving a voicemail message.4.List steps for dealing with difficult people.5.Identify and rephrase blunt wording for more professional communication.6.Understand and demonstrate the use of to-do lists and the ABC prioritization technique.7.Explain methods for handling typical office interruptions:visitors, phone calls, requests from the boss or subordinates.
METHODOLOGYMETHODOLOGY
o 2-day programme, o Screen Projectiono Lecturingo Discussiono Case Study
o Individual & Group Workshop Exerciseso Discussionso Role Playso Videos
TRAINER PROFILETRAINER PROFILE
2004 – Aug 20062004 – Aug 2006 Unit Head Manpower Development, Customer Services Department, Malaysia Airlines
Managed trainers and administration staff with full responsibility for all training of MAS Customer Services staff at KLIA
Adviser to the Customer Services Grooming
Council and in charge of Grooming standards of Customer Services Department system wide.
Responsible in the production of the Grooming
Manual for Ground staff.
Master trainer I MAKE THE DIFFERENCE –
GOING BEYOND EXPECTATIONS module programmed by
Malaysia Airlines Academy.
2004 – Aug 20062004 – Aug 2006 Unit Head Manpower Development, Customer Services Department, Malaysia Airlines
Managed trainers and administration staff with full responsibility for all training of MAS Customer Services staff at KLIA
Adviser to the Customer Services Grooming
Council and in charge of Grooming standards of Customer Services Department system wide.
Responsible in the production of the Grooming
Manual for Ground staff.
Master trainer I MAKE THE DIFFERENCE –
GOING BEYOND EXPECTATIONS module programmed by
Malaysia Airlines Academy.
TRAINER PROFILETRAINER PROFILE
1994 – 2004 Training Executive at Malaysia Airlines Academy ( MAA )
1.Designed and developed Customer Services module for Ground Services Conducted all Technical and Soft Skills courses for MAS Ground Services staff system wide .2.Represented departmental head for any presentation on Customer Services module to external customers.Travel worldwide to train MAS staff on Customer Service/Soft skills programme.3.One month attachment in Phnom Penh, Cambodia to train Royal Air Cambodge ground staff.4.One month in Male, Maldives to train Air Maldives ground staff. One month in Jakarta to train ground handlers at Jakarta airport 5.Trained Maybank staff on Customer Service module, Sayang Sayang Customer..6.Trained Northport top-level managers on Enhancing Your Professional Image module.7.Trained Pegawai Tadbir Diplomat – INTAN on Enhancing Your Professional Image. 8.Trained UNITAR top management on Enhancing Your ProfessionalImage module9.Represented Malaysia Airlines Academy as a guest speaker at a Tourist Guide National Conference on the Topic – Image and the professional.
1994 – 2004 Training Executive at Malaysia Airlines Academy ( MAA )
1.Designed and developed Customer Services module for Ground Services Conducted all Technical and Soft Skills courses for MAS Ground Services staff system wide .2.Represented departmental head for any presentation on Customer Services module to external customers.Travel worldwide to train MAS staff on Customer Service/Soft skills programme.3.One month attachment in Phnom Penh, Cambodia to train Royal Air Cambodge ground staff.4.One month in Male, Maldives to train Air Maldives ground staff. One month in Jakarta to train ground handlers at Jakarta airport 5.Trained Maybank staff on Customer Service module, Sayang Sayang Customer..6.Trained Northport top-level managers on Enhancing Your Professional Image module.7.Trained Pegawai Tadbir Diplomat – INTAN on Enhancing Your Professional Image. 8.Trained UNITAR top management on Enhancing Your ProfessionalImage module9.Represented Malaysia Airlines Academy as a guest speaker at a Tourist Guide National Conference on the Topic – Image and the professional.
TRAINER PROFILETRAINER PROFILE1992 – 1994 MAS Ground Services Instructor
- Trained Ground Services staff system wide.
- One month attachment in Male, Maldives to train Air Maldives airport staff and assisted in designing the uniform.
- Three months attachment at Terminal 3 to be in charged of
- Discipline, Grooming and on the Job Training for new staff.
- Responsible for the introduction of Grooming training for Ground
- Services staff in Domestic Stations and in charge of Grooming for Domestic stations.
- Responsible for Developing Service Transaction Guidelines manual for MAS Ground Services division
1992 – 1994 MAS Ground Services Instructor
- Trained Ground Services staff system wide.
- One month attachment in Male, Maldives to train Air Maldives airport staff and assisted in designing the uniform.
- Three months attachment at Terminal 3 to be in charged of
- Discipline, Grooming and on the Job Training for new staff.
- Responsible for the introduction of Grooming training for Ground
- Services staff in Domestic Stations and in charge of Grooming for Domestic stations.
- Responsible for Developing Service Transaction Guidelines manual for MAS Ground Services division
PERFECT MANAGER
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MOTIVATION PROGRAMMEMOTIVATION PROGRAMME
Power –Up With NLP ( A Personal Transformation
Programme)
44
MOTIVATION PROGRAMME
Power-Up With NLP For Managers
Making Teamwork Like Quality Circle
Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan
Konsep 1 Malaysia / Esq & NLP
PROGRAM MOTIVASIPROGRAM MOTIVASI
PERFECT MANAGER
A PERSONAL TRANSFORMATION PROGRAMA PERSONAL TRANSFORMATION PROGRAM
COURSE OUTLINECOURSE OUTLINE
DURATION: 2 DAYSDURATION: 2 DAYS
OBJECTIVESOBJECTIVESAt the end of this program participants will be able to:1.Develop a new way of thinking to produce optimism and energy.2.Create goals that will ensure success3.Develop wonderful relationships that will lead to synergy.4.Build self confidence that will enhance your potential.5.Handle self better in difficult situations6.Make yourself more effective to improve performance
A PERSONAL TRANSFORMATION PROGRAMA PERSONAL TRANSFORMATION PROGRAM
1. The final outcome of the program is increased self control and mental discipline which will elevate your success in your career and personal goals.
2. Personal relationships becomes more rewarding, with better control of your own thoughts, your state of
mind and the way you communicate.
LEARNING OUTCOMELEARNING OUTCOME
Module 1: P - Positive AttitudeDiscover the laws of the mind and how you can utilize those principles to unleash the potential that lies within you. Learn the secrets and thinking of successful people and be aware that you are the architect of your own life.
Module 2: O – Outstanding Goals/PerformanceUnderstand the importance and effects of goals in your life. Identify the factors that impede goal attainment and learn effective goal setting that will stimulate massive action. Discover the strategies to achieve your goals in the most effective way, which leads to a win-win situation for all.
Module 3: W – Wonderful RelationshipsEvery successful person needs the help and support of those around them, and this will only happen from positive relationships. Understand people’s communication style learn how to create rapport effectively with others so they may assist you in achieving your dreams. Discover how people think (metaprogram) to create the synergy that you need
Module 4: E – Empowering BeliefUnderstand that every change that is desired has to begin from within, which is your belief. Understand what is stopping you from pursuing what you desire and execute 4 simple steps to change your inner program. Learn and master the belief of successful people.
This program explains practical methods and techniquesthat can be used to control our mind and the mind ofothers. Power-UP! is a direct application of NeuroLinguistic Programming (NLP) in understanding how wesee, hear or feel when we communicate with people.
Thisimproves our understanding on how we think and react incertain situation.
INTRODUCTIONINTRODUCTION
COURSE OUTLINECOURSE OUTLINE
Module 5: R - Resourceful State Discover how an emotional state is formed and learn simple techniques to overcome negative thinking. Create the character and attitude that will maximize your potential for success. Learn the practices to inculcate energy and enthusiasm in every activity that you are.
COURSE TENTATIVE
TIME DETAILS
08:30 - 09:30 Registration & Icebreaking
09:30 - 10:30 Session 1
10:30 - 11:00 Tea Break
11:00 - 01:00 Session 2
01:00 - 02:15 Lunch
02:15 - 03:45 Session 3
03:45 - 04:00 Tea Break
04:00 - 05:00 Session 3
TIME DETAILS
09:30 - 10:30 Session 5
10:30 - 11:00 Tea Break
11:00 - 01:00 Session 6
01:00 - 02:15 Lunch
02:15 - 03:45 Session 7
03:45 - 04:00 Tea Break
04:00 - 04:30 In a Nutshell
04:30 – 05:00 Course Evaluation, Certificate Presentation & Close
WHO SHOULD ATTENDWHO SHOULD ATTEND
This program is designed for anyone who has a desire to develop a winning mindset and wishes to create a climate of positive communication in
their organisation.
This program 2 day course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program.
METHODOLOGYMETHODOLOGY
PERFECT MANAGERFOR MANAGERSFOR MANAGERS
COURSE OUTLINECOURSE OUTLINE
DURATION: 2 DAYSDURATION: 2 DAYS
OBJECTIVESOBJECTIVESThis program is designed to enhance the leadership and communication skills of managers and leaders in using NLP. You will learn to…1.Improve your ability to influence others to achieve more2.Lead and motivate others3.Develop a vision – for yourself or the business4.Coach others to perform well5.Accomplish goals6.Handle tricky relationships7.Make effective changes
FOR MANAGERSFOR MANAGERS
Module 1: Understanding the Basics1.Achieving Managerial Excellence with NLP2.Overcoming Barriers to Success3.Utilising NLP Principles at Work
Module 2: Building Relationships that Work1.Understanding others: VAK2.Building Rapport: Match and Mirror3.Using Words to Get Results: Metaprograms4.Choosing and Anchoring Positive EmotionsModule 3: Leading People to Perform1.Managing Your Emotions2.Inspring and Motivating Others: Milton Model3.Giving Feedback to Fuel Improvement4.Coaching for Peak Performance: Meta Model5.Handling Difficult People
Module 4: Achieving Business Excellence1.Creating a Compelling Vision2.Maximising Success through Change: Logical Levels3.Setting and Achieving Goals4.Modelling Winning Performance
Today’s workplace can be a stressful place to be at least
for some. Organizations are continually working to adaptto fast changing environments, to stay ahead and makeprofits. Individuals work harder under the constantpressure to perform better and achieve more. Manypeople are dissatisfied with their situation and wantchange. NLP is a valuable approach to making theimprovements and transformations that these peopleseek. Whether you wish to put in place a few subtlechanges to your performance, influence or achievementsat work, or to turn your whole life upside down, you’ll findsome fantastic tools in NLP to help you.
INTRODUCTIONINTRODUCTION
PROGRAM IMPLEMENTATIONPROGRAM IMPLEMENTATION
The 4 modules will be implemented in three stages. Each stage will run for three days, making it a total of nine days. The modules which will be covered for each stage are as follows: Stage 1: Module 1 & Module 2Stage 2: Module 3Stage 3: Module 4
METHODOLOGYMETHODOLOGYThis 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program
UNGKU AZLAN SHAH BIN UNGKU CHULANUNGKU AZLAN SHAH BIN UNGKU CHULAN
Certified NLP Trainer (NFNLP), NLP Master Practitioner (NFNLP)MSc. HRD (UPM), B.App.Sc. (Curtin), B.Arch. Hons (UiTM), Dip. Dakwah & Usuluddin (KDH).
After practicing architecture for 1 year, and being part of the team lead by the nation’s motivational expert, Dato’ Dr. Mohd. Fadzilah Kamsah for several years, Azlan decided to start his own firm. With his wealth of experience as an NLP Practitioner as well as a professional trainer, he commits himself towards creating results in businesses and inspire people to be their best at whatever they do..
Azlan is a highly trained professional who has developed and conducted more than 500 courses particularly in the areas of personal excellence, learning skills, teambuilding, human relations, sales and leadership. All these programs incorporate Neuro Linguistic Programming (NLP), practical tools and fun experiential learning.
UNGKU AZLAN SHAH BIN UNGKU CHULANUNGKU AZLAN SHAH BIN UNGKU CHULAN
Azlan holds two basic degrees; one from Curtin University of Technology, Australia, in Applied Science’ and the second in Architecture from Universiti Teknologi MARA. He also holds a Master’s degree in Human Resource Development from the Universiti Putra Malaysia where he graduated with a 3.97 average.
All three degrees have served him well in bringing to his clients a sharply honed ability to evaluate business processes, both technical and people base. Along with his three degrees, Azlan is also a Master practitioner of Neuro Linguistic Programming (NLP) from the National Federation of Neuro Linguistic Psychology, USA and a Certified NLP Trainer.
Azlan’s intention is to help clients grow their business in a way that is sustainable and that supports their values. He believes in using the medium of business to improve the lives of his clients and to make a difference for others in our community and the world. Azlan is now making himself very much at home in Bangi with his wife and two children. He also has a passion for travel and an innate skill in bringing out the best in the people he works with.
PERFECT MANAGER
KESEJAHTERAAN HIDUP KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MENGGUNAKAN KONSEP 1
MALAYSIAMALAYSIA
KANDUNGAN KURSUSKANDUNGAN KURSUS
o Fahami ‘prinsip’ atau ‘hukum’ yang wujud dalam alam semesta dan bagaimana anda boleh gunakan prinsip tersebut untuk merealisasikan potensi yang ada pada diri anda. o Ketahui rahsia dan amalan orang yang berjaya dan sedar bahawa anda juga merupakan arkitek untuk kehidupan anda.
MODUL 2: MINDA DAN PERUBAHAN PARADIGMAo Fahami bahawa setiap perubahan yang diingini perlu dimulakan secara dalaman dahulu; iaitu dengan mengubah pemikiran anda.o Selidiki apa yang menghalang anda dari mencapai apa yang dikehendaki dan laksanakan 4 langkah mudah untuk mengubah program anda. o Pelajari teknik-teknik mudah untuk meningkatkan motivasi anda.
MODUL 3: BUDAYA BERPRESTASI TINGGI DAN KETEPATAN]
o Ketahui penyakit yang boleh menghalang penambahbaikan. o Fahami konsep KAIZEN dan pelajari kaedah dan sikap yang diperlukan untuk meningkatkan prestasi di tempat kerja.o Ketahui soalan yang boleh ditanya untuk memastikan tugas yang dibuat berada di tahap yang cemerlang.
DURATION: 2 DAYSDURATION: 2 DAYS
OBJEKTIF PROGRAMOBJEKTIF PROGRAMSelepas menjalani program latihan ini, para peserta akan dapat:1.Mengenal potensi diri dari semua sudut (rohani, emosi,sosial, mental).2. Mengetahui kaedah membentuk motivasi dan kecemerlangan diri.3.Menghayati dan mengaplikasikan nilai murni 1Malaysia4.seperti Integriti, Kesetiaan dan Budaya Berprestasi Tinggi semasa menjalankan tugas dan tanggungjawab.
ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIAHIDUP MENGGUNAKAN KONSEP 1 MALAYSIA
MODUL 1: MENGENAL POTENSI DIRIMODUL 1: MENGENAL POTENSI DIRISetiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak.
Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat.
PENGENALANPENGENALAN
METADOLOGI KURSUSMETADOLOGI KURSUSKaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.
DURATION: 2 DAYSDURATION: 2 DAYSANJAKAN PARADIGMA UNTUK KESEJAHTERAAN ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIAHIDUP MENGGUNAKAN KONSEP 1 MALAYSIA
Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak.
Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat.
Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.
KANDUNGAN KURSUSKANDUNGAN KURSUS
MODUL 4: BUDAYA ILMU DAN INOVASIo Fahami perubahan dan cabaran yang wujud dalam era ilmu masa kini dan pentingnya usaha untuk mengikuti perubahan yang ada. o Pelajari kaedah dan tabiat yang boleh diamalkan agar anda sentiasa dalam keadaan ‘belajar’.o Ketahui kaedah untuk mencetuskan idea yang kreatif dan inovatif dengan menggunakan kuasa minda bawah sedar anda.
MODUL 5: PENGUASAAN PENGURUSAN KEWANGAN PERIBADI AL-FALAHo Kepentingan Pelan Kewangan yang canggiho Konsep pengurusan wang dan harta.o Penyediaan dan kefahaman Penyata Kewangan.o Pengurusan pengaliran tunai – Perancangan dan analisao Pengurusan Liabiliti – Perancangan dan Analisa
MODUL 6: PENGUASAAN PENGURUSAN HUTANGo Strategi Pengurangan Hutang.o Hutang Sewa-beli kereta.o Hutang Hartanah – Pelunasan.o Hutang Kad Kredit.o Strategi Penghapusan Hutang – Perancangan Akhirat
KANDUNGAN KURSUSKANDUNGAN KURSUS
MODUL 7: BUDAYA INTEGRITI DAN KEBIJAKSANAANMODUL 7: BUDAYA INTEGRITI DAN KEBIJAKSANAANo Fahami dan hayati kesan integriti dalam kehidupan seseorang. o Ketahui faktor yang menghalang seseorang daripada mempunyai integriti, dan pelajari kaedah untuk membentuk sifat murni dalam perhubungan dengan orang lain. o Fahami kaedah untuk menangani suatu masalah dengan penuh berhemah dan teliti agar mencapai keadaan ‘menang-menang’ untuk semua.o Memupuk kesedaran dan pengetahuan dalam mengurus atau merancang kewangan persendirian, keluarga dan komuniti masyarakat dengan berkonsepkan Al-Falah dan nilai-nilai Islam di mana ianya dapat membentuk budaya integriti di kalangan masyarakat berbilang bangsa
MODUL 8: BUDAYA KETABAHAN DAN KESETIAAN MODUL 8: BUDAYA KETABAHAN DAN KESETIAAN o Hayati paradigma yang dimiliki oleh orang yang berjaya dalam mengharungi cabaran dan halangan yang mendatang. o Fahami bagaimana ketakutan terbentuk dan pelajari teknik-teknik mudah untuk mengatasi ketakutan anda. o Bentuk sifat dan sikap yang akan memaksimumkan potensi kejayaan anda. Pelajari kaedah untuk membentuk sifat kepimpinan dan kesetiaan dalam organisasi.
Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak.
Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat.
Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.
08:30am - 09:00am Pendaftaran & Taklimat
09:00am - 10:30am Modul 1: Mengenal Potensi Diri
10:30am - 11:00am Minum Pagi
11:00am - 01:00pm Modul 2: Minda dan Perubahan Paradigma
01:00pm - 02:15pm Makan Tengahari & Solat Zohor
02:15pm - 03:45pm Modul 3: Budaya Berprestasi Tinggi dan
Ketepatan
03:45pm - 04:00pm Minum Petang
04:00pm - 05:00pm Modul 4: Budaya Ilmu dan Inovasi
07.00pm - 08.00pm Makan Malam dan Solat Maghrib
08.00pm - 10.00pm Modul 5: Penguasaan Pengurusan Kewangan
Peribadi Al-Falah
10.00pm - 10.15pm Jamuan Ringan & Bersurai
08:30am - 09:00am Pendaftaran & Taklimat
09:00am - 10:30am Modul 1: Mengenal Potensi Diri
10:30am - 11:00am Minum Pagi
11:00am - 01:00pm Modul 2: Minda dan Perubahan Paradigma
01:00pm - 02:15pm Makan Tengahari & Solat Zohor
02:15pm - 03:45pm Modul 3: Budaya Berprestasi Tinggi dan
Ketepatan
03:45pm - 04:00pm Minum Petang
04:00pm - 05:00pm Modul 4: Budaya Ilmu dan Inovasi
07.00pm - 08.00pm Makan Malam dan Solat Maghrib
08.00pm - 10.00pm Modul 5: Penguasaan Pengurusan Kewangan
Peribadi Al-Falah
10.00pm - 10.15pm Jamuan Ringan & Bersurai
Hari PertamaHari Pertama
Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak.
Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat.
Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.
Hari Kedua Hari Kedua
08.30am - 09.30am Modul 6 : Penguasaan Pengurusan Hutang
09:30am - 10:30am Modul 7: Budaya Integriti dan Kebijaksanaan
10:30am - 11:00am Minum Pagi
11:00am - 01:00pm Modul 8: Budaya Ketabahan dan Kesetiaan
01:00pm - 02:15pm Makan Tengahari dan Solat Zohor
02:15pm - 03:45pm Rangka Tindakan
03:45pm - 04:00pm Minum Petang
04:00pm - 05:00pm Penilaian Kursus
05.00pm - 05.30pm Penyampaian Sijil & Penutup
08.30am - 09.30am Modul 6 : Penguasaan Pengurusan Hutang
09:30am - 10:30am Modul 7: Budaya Integriti dan Kebijaksanaan
10:30am - 11:00am Minum Pagi
11:00am - 01:00pm Modul 8: Budaya Ketabahan dan Kesetiaan
01:00pm - 02:15pm Makan Tengahari dan Solat Zohor
02:15pm - 03:45pm Rangka Tindakan
03:45pm - 04:00pm Minum Petang
04:00pm - 05:00pm Penilaian Kursus
05.00pm - 05.30pm Penyampaian Sijil & Penutup
Beliau suka membantu pelanggan mengembangkan perniagaan mereka dengan cara yang berterusan. Beliau percaya dengan menggunakan media perniagaan untuk memperbaiki kehidupan pelanggannya akan dapat membezakan diri dengan orang lain dalam komuniti masyarakat kita dan global. Azlan sekarang menetap di Bangi bersama isteri dan dua orang anaknya.
Encik Azlan merupakan seorang yang profesional dan sangat terlatih, di mana beliau telah mengembangkan dan melakukan lebih dari 500 program khususnya dalam bidang keunggulan peribadi, kemahiran belajar, membentuk pasukan, hubungan manusia, jualan dan kepimpinan. Semua program ini menggabungkan Neuro Linguistic Programming (NLP), alat-alat praktikal dan pengalaman belajar yang memberangsangkan.
Beliau dikurniakan dua Ijazah; satu daripada Curtin University of Technology, Australia, dalam bidang Sains Gunaan dan yang kedua dalam bidang Akitek dari Universiti Teknologi MARA. Beliau juga memiliki Master di bidang Pembangunan Sumber Manusia dari Universiti Putra Malaysia di mana ia lulus dengan CGPA 3,97. Selain itu beliau juga merupakan pengamal Master of Neuro Linguistic Programming (NLP) dari Persekutuan Kebangsaan Neuro Linguistic Psikologi, Amerika Syarikat dan Certified NLP Trainer
A.W.VENDARGONA.W.VENDARGON
Beliau merupakan Certified Financial Planner (CFP), Islamic Financial Planner (IFP), Registered Financial Planner (RFP) dan Pakar Perunding bagi Latihan dan Konsultasi. Beliau terlatih dalam bidang pengurusan kewangan dan perakaunan. Beliau telah bekerja dalam bidang pengurusan kewangan dengan syarikat besar selama lebih dari 10 tahun.
Beliau telah berkecimpung dalam bidang latihan dan menjadi jurucakap dalam bidang insuran sejak tahun 1996 lagi. Beliau telah terlibat dalam bidang insurans ,unit trust, syarikat pemasaran multi-level dan organisasi syarikat untuk memberi motivasi kepada ahli pasukan mereka
Selain menjadi jurulatih perunding, minat beliau untuk mengajar telah berkembang, beliau telah menjadi tenaga pengajar di bahagian perakaunan dan pengurusan, bayaran, kewangan, CFP, RFP IFP dan sebagainya. Beliau juga pernah menjadi speaker dalam rancangan di ASTRO Vizhuthugal yang menyentuh mengenai cara menangani masalah kewangan secara bijak dan teratur
PERFECT MANAGERQUALITY CIRCLEQUALITY CIRCLE
COURSE OUTLINECOURSE OUTLINE
1. QCC @ ICC Philosophy including History of QCC @ ICC in Malaysia.
2. The QCC Secretariat- Roles & Responsibilities.3. The Role of Facilitators, Team Leaders and Team
Members4. Quality Improvement Tools like Basic 7 QC Tools and
the 7 management Tools forQC (M&)-where necessary.
5. QCC @ ICC Project based on the P-D-C-A Cycle of Control and Improvement.
6. QCC @ ICC Project Report & Presentation7. QCC @ ICC Presentation Judging Criteria.8. How to maintain and improve further the QCC @ ICC
Teamwork and Projects.9. QCC @ ICC relations with subjects like Zero Defect
(ZD) Culture (including ZeroChangeovers, Zero Defects, Zero Waste, Zero Delays, Zero Injuries and ZeroBreakdown), Kaizen,5-S (Visual Organization & Good Housekeeping), CrossFunctional Teamworking, World Class Performance factors and others (if necessary)
10.How to make QCC @ ICC People and Projects to bring great impact to Your Co's Business Results.
DURATION: 2 DAYSDURATION: 2 DAYS
OBJECTIVESOBJECTIVES
For all Participants: Understand the true (real) meaning of the philosophy ofQCC @ICC especially based on the Union Of JapaneseScientists and Engineers (JUSE) QC Circle Koryo(General Principles) of the QC Circle) including allaspects of the QCC Fundamentals, History and Purpose.The Malaysia QCC @ ICC Story and Journey will also be highlighted for all participants knowledge.
As a whole, QCC @ ICC at your company will togetherassist your Top Management by creating an impact toYour Co's Business Results with better quality productsand increase productivity. The overall teamworkEnvironment will be better than before and avery QCC @ICC team members will ensure that Your CompanyBusiness Performance and Total Customer Satisfaction(by conformance to customer requirements) willbecome better both domestically and at her overseasmarkets.
METHODOLOGYMETHODOLOGY
This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER TRAINER PROFILEPROFILE
Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25 th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle (QCC@ICC) and Managers’ Quality Team (MQT) /Quality Improvement Team (QIT.)
He is the author of the book “Revolusi Aksi” or Action Revolution published on 24th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings.
MR. RAMLI ABU HASSANMR. RAMLI ABU HASSAN
He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management.
He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others.
In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.
PERFECT MANAGER
Advance Influencing & Negotiation Skills
SELLING SKILLSSELLING SKILLSKEMAHIRAN JUALANKEMAHIRAN JUALAN
SELLING SKILLSSELLING SKILLS
PERFECT MANAGERADVANCE INFLUENCING & ADVANCE INFLUENCING & NEGOTIATION SKILLS NEGOTIATION SKILLS
COURSE OUTLINE
1. Own Rating as a Negotiator
2. Integrated Model for Negotiation & Influence
3. Negotiation & Influence Strategies
4. Practice Sessions with feedback: 5 Cases
5. Handling Difficult Situations: e.g. Impasse,
deadlocks, etc.
6. Input Sessions Enhanced by Video
7. Planning for Personal Skills Improvement
DURATION: 2 DAYSDURATION: 2 DAYS
OBJECTIVESAt the end this programme the participants will be able to:
1.Explain an integrated Modal for Negotiation & influence and relate it to their own experiences.2.Diagnose their own and other people’s impact in negotiation/ influencing.3.Gain additional skills and upgrade their present skills through 5 practice sessions.4.Begin to act on feedback of their negotiation/ influencing behavior from others.5.Describe the characteristics of different negotiating situations and how to deal with them effectively.6.Plan some personal changes to improve their approach to and style of negotiating and influencing others.
METHODOLOGY
o Individual hands-on exerciseso Small-group hands-on exerciseo Large-group exercise o Role-playingo Application planning
EVALUTION STRATEGIESEVALUTION STRATEGIES
1. Ongoing facilitator observation & feedback
throughout the course
2. Peer feedback
3. End-of- course evaluation
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER PROFILETRAINER PROFILE
1. This training is conducted by Dr. Rizal Naidu who has 33 years2. experience in marketing, negotiations skills, customers service,3. Presentation skills, Public Speaking and Communication Skills.4. He has addressed more than one thousand seminars and
trainings all over the world. 5. The training is not based on lecture format, rather on active6. participants and the co-operative learning concept. The trainer is a7. practical person and will be sharing his experience which will
make the participants enjoy learning by doing role plays.8. He was given the title Maha Guru (The Great Teacher) and par
excellence speaker and orator.9. Specially selected videos used to create special visual learning
experience. Powerful demonstrations make the whole training. A wonderful and high energy experience.
10. Every participants will have opportunities to experience his or her real potential.
11. Dr. Rizal is not only an international motivator and trainer. He is also an author of latest book power closing & handling objections.
DR. RIZAL NAIDUDR. RIZAL NAIDU
PERFECT MANAGER
INCREASE STOCK HANDLING
SUPPLY CHAIN MANAGEMENTSUPPLY CHAIN MANAGEMENT
DURATION: 2 DAYSDURATION: 2 DAYS
OBJECTIVES
At the end this programme the participants will be able to:1.Learn to boost productivity, collaboration, and innovation 2.Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability 3.Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service 4.Explore Key Performance Indicators (KPI’s), their hierarchy, and relationship to supply-chain performance 5.Choosing the right KPI’s to capture, analyze and benchmark performance 6.Achieve greater confidence among peers and industry recognition .
METHODOLOGY
This session will entail a series of presentation from business world and research, with in-depth facilitated exchanges and discussions to reveal new insights and wisdom that will be useful and timely for attendees.
COURSE OUTLINECOURSE OUTLINEDAY 1Session 1 Introduction and development of SCM
Session 2Supply Chain Management Fundamentals
Session 3The drivers of Supply Chain transformation
Session 4 Exploring Supply Chain CapabilitiesDay 2
Session 1Building Competitive Operations, Planning, and Logistics
Session 2 Industry benchmarking
Session 3Managing Customer and Supplier Relationships
Session 4Using Information Technology to Enable Supply Chain Management
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER TRAINER PROFILEPROFILE
Sr. Asso. Prof. Dr. R.Premkumar (PhD USM) is the leading operations- focusedconsultant, specializing in end-to-end supply chain solutions. Industry andresearch students look to Prem' expertise to develop and implement strategiesfor intelligent solutions in distribution center design, warehouse strategic planning, distribution network configuration, transportation system planning,system integration and implementation, logistics and manufacturing outsourcing, benchmarking and best practices, and supply chain optimization. As a hands-on manager in a MNC for more than 15 years, Dr. Prem offers a proven track record and deep industry expertise for solutions that reduce costs and improve overall supply chain performance.
2008 accomplishments o March 2009 appointed as member to Research Review Board (Institutional
Review Board)o September 2008 appointed as the Associate Dean, faculty of Business and
Management at AIMSTo July 2008 appointed as the Senior Associate Professor at AIMST University.o Chairman of 3rd International Conference Operations Supply Chain
Management, Jointly organized by AIMST, USM, UUM, ITS, Unisel and SLSU. Venue: AIMST University – Dec 2009. www.oscm-forum.org/oscm2009
SR. ASSO. PROF. DR. R.PREMKUMARSR. ASSO. PROF. DR. R.PREMKUMAR
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER TRAINER PROFILEPROFILEo April 22nd Speaker at the 2008 ASIA SUPPLY CHAIN FORUM : ‘SHAPING THE
FUTURE’ a collaborative effort between Bordeaux Business School (BEM), World Supply Chain Forum and UUM - evaluated by UUM as the best speaker.
o May 2008 appointed as the AIMIST Graduation steering committee chairmano April 8 2008 appointed as the Visiting Associate Professor at SOUTHERN LUZON
STATE UNIVERSITY. o April 16- 21th Conducted 5 days workshop on SCM Research for DBA studentso April 23- 24th Conducted 3 days Seminar on SCM for industry and academia o Aug 2008, assignment to conduct SCM course for graduate student o March 18th – accepted by the Higher Education Ministry to conduct lecturing for
Business studies at Undergraduate and Postgraduate including PhD (Permit No: P/US/14/0132
o Feb 10th appointed by ITD Malaysia to conduct a 9-day workshop “Developing Competitive Business Strategies at Mitr Phol corp., Ltd, Bangkok (Jun- Aug 2008)
o Jan 14th SCM consultant for TOP GLOVE Manufacturing, world largest surgical glove manufacturing. Delivered a two days Forum for the senior management team.
SR. ASSO. PROF. DR. R.PREMKUMARSR. ASSO. PROF. DR. R.PREMKUMAR
PERFECT MANAGER
PRODUCTIVITY & IMPROVEMENT PROGRAMME
Design & Development KPI’s Based Performance
Management System
Blue Ocean Strategy
Project Management
Principle
Techniques For Successful
Project Management
Stress Management To Improve
Work Performance
PERFECT MANAGER
DESIGN & DEVELOPMENT KPI’s BASED PERFORMANCE MANAGEMENT SYSTEM
DURATION: 2 DAYSDURATION: 2 DAYS
OBJECTIVES
At the end this programme the participants will be able to:1.Learn to boost productivity, collaboration, and innovation 2.Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability 3.Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service 4.Explore Key Performance Indicators (KPI’s), their hierarchy, and relationship to supply-chain performance 5.Choosing the right KPI’s to capture, analyze and benchmark performance 6.Achieve greater confidence among peers and industry recognition .
METHODOLOGY
1. Group or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA).
2. The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed.
COURSE OUTLINE
Module 1 : Concept of Key Results Areas (KRA)
1.What & Why of KRA ?2.Different of KRA & KPI3.Success Story : Results of KRA Implementation Setting Business KPI 4.What & Why of Business KPI? 5.Define Your Business Directions.6.Specify Your Business KRA & KPIs.7.Specify Your Business Target.8.Turn Your Business Measurement into Dollar & Cents
Module 2 : Setting Operations KPI
1. What & Why of Operations KPI ? ( Down Stream Concept)2. Specify the Operations Process3. Specify the Interaction of Operations Process4. Measurement Principle : QQCT5. Specify the KPI of the Operations Processes.
Module 3 : Cascading Down the KPI to Your Next Level
1.Concept: Result Focus vs. Tasks Oriented2.Breakdown Your KPI by Sections.3.Assess the Competency of Your Department.4.Assign & Set for your Next Level5.Assess the feasibility of your KPI assigned.
RAJ KUMARRAJ KUMAROBJECTIVES
At the end this programme the participants will be able to:1.Learn to boost productivity, collaboration, and innovation 2.Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability 3.Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service 4.Explore Key Performance Indicators (KPI’s), their hierarchy, and relationship to supply-chain performance 5.Choosing the right KPI’s to capture, analyze and benchmark performance 6.Achieve greater confidence among peers and industry recognition .
METHODOLOGY
1. Group or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA).
2. The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed.
COURSE OUTLINE
Module 4 : Performance Managing 1.Track the achievement of KPI 2.Report the achievement of KPI
3.Improve the achievement of KPI Module 5 : Performance Appraisal 1.Concept of Performance Appraisal2.Design of Performance Appraisal.3.Using of Performance Appraisal Review (PAR) Form
Module 6 : Linking of KPI Achievement to PAR Form 1.Assessment on Performance Results2.Assessment on Behavioral Performance.3.Justification for salary Increment 4.Setting of KPI for Next Year5.Development Plan for Next Year
Module 7: Linking of PAR Score to Bonus/ Salary Increment Calculation 1.Guideline for Bonus / Salary Increment Calculation2.Decision on Bonus / Salary Increment Pool.3.Distribution of Bonus / Salary Increment Pool.4.Sequence & Planning in PAR Exercise.
Mr. Raj Kumar has a Bachelor Degree in Economics and a Master of Science in Human Resource Development. He is the author of three books Malay business areas include aspects such as management, marketing, finance and entrepreneurship He has over 17 years experience in Human Resource Management Training. His experience in the corporate sector began in 1995 when he served as Executive Director of Human Resources in a property development company and later served as Human Resource Consulting and Training in a firm that organizes training programs and human resource development. He also served as Chief Executive in a Private High School is listed in the KLSE. He is currently director of a Skills Training Centre. In the field of Training & Development, Mr Raj Kumar experts in the fields of Motivation, Team Building and Team, Leadership, Performance Management, Organizational Behavior, Personal Skills, Personality, Organizational Change & Development, Planning, He has run many courses to companies in and around Kuala Lumpur, Selangor, Johor, Pulau Pinang, Sabah and Sarawak. Among the organizations he was involved in providing training and development are Top Glove, Petronas, SOGO, Steel, Malaysian Institute of Accounts, MAS Cargo, Sime, Titan PP Polymer, Rubber Shum Yip Leong, Maybricks, GN Technology, HKT, Eastern Press, Sam Long Chemicals, WCT Engineering, Plastics V, Rubelli, PEP_JV, Erapoly, Barwil, Lumut Resort, Digi, MARDEC, CIBA Vision, Escatech, BASF Petronas and many more.
TRAINER PROFILETRAINER PROFILE
PERFECT MANAGER
BLUE OCEAN STRATEGY
DURATION: 2 DAYSDURATION: 2 DAYS
INTRODUCTION
1.Blue Ocean Strategy is the systematic pursuit of new market and new demand creation through the simultaneous pursuit of differentiation and lower cost (Value Innovation).
2.It is called Blue Ocean because it is about creating unknown market space where companies did not complete head-to head against the competition but rather out compete them by creating new markets where no competition exists. While innovation is seen as random / experimental process, BOS provides a systematic and reproducible methodology and process to pursue innovation for both new and existing firms.
3.BOS frames works and tools include: strategy canvas, value curve, four actions frameworks, six paths, buyer experiences cycle, buyer utility map, and blue ocean idea index.
4.Essentially, BOS consists of three key conceptual building blocks :-
1. Value Innovation2. Fair Process3. Tipping Point Leadership
METHODOLOGY
COURSE OBJECTIVES1. Learn how to ‘wake up’ their organizations to the need
for change and explore options on how to quickly and effectively create a blunt understanding of their business in value innovation terms.
2. In applying the tools to a ‘mini case’, they will gain an understanding of the blue ocean strategy family of concepts, tools, and methodologies, including the strategy canvas, buyer experience cycle/buyer utility map, six paths framework and ERRC grid.
3. Gain the opportunity to ‘test drive’ the suite of blue ocean strategy concepts and tools.Interact and learn from a broad range of case studies covering successful implementation of Blue Ocean Strategy;coupled with the group work completed during workshop, participants will leave the workshop with bedrock of knowledge for future Blue Ocean Strategy work in their businesses.
SIX PATH TO BLUE OCEAN STRATEGY
From From CompetingCompeting
Within Within
To CreatingAcross
Industry
Strategic group
Buyer group
Scope of productor service offering
Functional‐emotional orientation of an industry
Time
The six conventional boundaries of competition The six conventional boundaries of competition
DURATION: 2 DAYSDURATION: 2 DAYS
The course is focused on ‘action learning’ whereby teams of participants works through the major steps of the Blue Ocean Strategy Process – albeit in a highly condensed fashion.
DAY 1
Introduction to Blue Ocean Strategy
In depth introduction to the strategic logic and process behind Blue Ocean Strategy.
Interactive Case
Working from beginning to end of a real world case study, illustrate the alignment of concepts, tools and execution of a blue ocean strategy move
Visual Awakening
Capture the current state-of-play: the “As Is” Strategy Canvas
Debrief Session with BOS Consultant
DAY 2The Buyer Experience Cycle / Buyer Utility Map
Moving form customer to non-customer perspectives
Visual Exploration
Reconstructing Market Boundary: The Six Paths Framework
The EERC Grid & ‘To-Be’ Strategy Canvas
The simultaneous pursuit of differentation and low cost : Value Innovation.
Debrief Session with BOS Consultant
Through group work, lectures, and Q & A Session, participants will be introduced to the Blue Ocean Strategy “tool box’ of analytical tools, frameworks and methadologies through hands-on experience in breakout groups.
METHADOLOGYMETHADOLOGY
COURSE CONTENTCOURSE CONTENT
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER TRAINER PROFILEPROFILE
MR. DOMINIC LAUMR. DOMINIC LAU
He is a certified in Blue Ocean Strategy Practitioner and the Head of Applied Research Centre at UCSI Blue Ocean Strategy. He has a PhD and masters Degrees in engineering Business Management. He is active in research and publication in the areas of strategic management, entrepreneurship, and quality assurance
He has written five books including a book on 15 successful cases of the application of Blue Ocean Strategy in the Malaysian context. He is a sought after speaker and participates actively in various national and international conferences. He is also active in research publications and has written numerous papers in academic journals. Prior to joining UCSI BOSRC, he was the Director of ILDP Program, Business & Advanced Technology Centre (BATC) at UTM.
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER TRAINER PROFILEPROFILE
MR. YOANNE SAPANELMR. YOANNE SAPANEL
He joined the business development and consulting team of PricewaterhouseCoopers(PwC) Luxemborg from 2007 to July 2010 as Senior Consultant and market Analyst. Prior to joining PwC, he worked as a Business Advisor to innovative entrepreneurs in their business start-ups and implementation. In August 2010, he joined UCSI Blue Ocean Strategy Regional Centre as a Consultant
In addition to his knowledge and expertise on Competitive Strategy in existing market place, he is now ready to offer Blue Ocean Strategy in assisting companies to value innovate for quantum leap frog growth in a new market place.
PERFECT MANAGER
STRESS MANAGEMENT TO IMPROVE WORK PERFORMANCE
DURATION: 2 DAYSDURATION: 2 DAYS
INTRODUCTIONStress is a major issue in the workplace today - on both professional and personal level. Some common signs of stress are low motivation, conflict, ill health and absenteeism. Unless managed effectively, stress will damage individual work performance and consequently organizational success.
METHODOLOGY
BENEFITS1. Learn about symptoms, causes, and implications of
executive stress2. Learn how to transform executive stress into a positive
energy3. Be introduced to the 5,000-year-old relaxation exercise4. Learn about symptoms, causes and implications of
being upset or angry5. Learn how to handle upsets and anger6. Understand why people still try to fit square pegs into
round holes7. Find out how wrong job fit can trigger negative
consequences8. Learn all about manager-subordinate relationships that
create stress9. Be introduced to talent management and how it impacts
productivity10. Discover why the current corporate ladder syndrome
leads to the Peter Principle11. Discover how communication can affect productivity12. Learn how to listen proactively13. Understand the concept of Intrapersonal Intelligence
WHO SHOULD ATTEND
COURSE OBJECTIVE1. Teaching the participants in using effective
stress management techniques for self and others in combining high performance with a healthy lifestyle.
2. The techniques learned is to serve as a catalyst for bringing together workers in organization, in order to focus and channel their creative efforts towards improving performance, responsibility and management dynamics of their organization.
3. Understand the study of stress and its impact.4. List tactics for successful time management.5. Explain how to prioritize and determine what is
really important.6. Demonstrate techniques for interacting with
difficult people.7. Employ physical and mental techniques for
coping with stress.Create reachable goals.
This stress management program is for the President/CEO, directors, senior managers, mid-level managers and executives, and supervisors -- people who bear the full brunt of the current business environment which ceaselessly drown them in an unending onslaught of stress creating situations and conditions.
DURATION: 2 DAYSDURATION: 2 DAYS
METHODOLOGY
COURSE OUTLINE
Module One: The tactical aspects of stress management
1. The physiological aspects of stress
management2. The 5,000-year-old relaxation exercise.
Don’t kick the cat!3. Stress created by Square-Peg-Round-Hole
/ Right-Fit-Wrong-Fit Syndrome4. Executive stress caused by
communication breakdowns 5. 5.Stress management thru enhancing
Interpersonal Intelligence
Module Two: The psychological and clinicalaspects of stress management
1. Identifying psychological stress2. Mind-body connection3. Using psychotherapy to reduce stress4. Using writing therapy in reducing stress5. The magic of hugging therapy in
emotional healing
METHODOLOGY
\Audience participation includes …….
1.Individual Exercises
2.Group Exercises / Discussions
3.Peer-teaching Activities
4.Case Studies
5.Role Plays
6.Kinesthetic Exercises
7.Superlearning Inducement / Stress Release
Exercises
8.Subconscious-mind Conditioning Activities
9.Music Watching And
Discussing Video Clips.
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER PROFILETRAINER PROFILEDR. HAJAH SABITHA MARICANDR. HAJAH SABITHA MARICAN
DR HJH SABITHA MARICAN holds a PhD in Sociology majoring in Organizational Sociology. She completed her Masters in Public Administration majoring in Personnel Management. She earned her Bachelor of Science majoring in Public Health and Diploma in Food Microbiology. She has more than 20 years experience in education line. Dr Sabitha has conducted training and talks since 1987 in the areas of success strategies, stress management, leadership, management, self development, public speaking, women and development, time management, and communication skills. She has conducted training/talks in a variety of international and local companies. Amongst them are MOTOROLA, PETRONAS, Langkawi Development Authority, TNB, Perbadanan Kemajuan Negeri Pahang (PKNP), Kedah State Government, Ministry of Finance, Ministry of Human Resource and Labour Department, Ministry of Youth and Sport, Tupperware Sdn. Bhd., MAD, UMNO members, Kementerian Pembangunan Wanita, MPKS, RTM, ITTAR, JPJ, INTAN, Majlis Perbandaran Melaka, Pejabat Agama. Dr Sabitha’s involvement has also been featured in NONA TV3, national Radio 1, National Newspapers and Magazines. She has written many journals and 6 books for higher education. She has presented working papers on her research work at national and international level. She has been invited to speak in many seminars, workshops organised by public and private sector.
PERFECT MANAGER
PROJECT MANAGEMENT PRINCIPLES
DURATION: 3 DAYSDURATION: 3 DAYS
COURSE DESCRIPTIONAs the flagship offering of Management Concepts’ Project Management Certificate program, this course provides a sound foundation in project management concepts and lays the groundwork for future, advanced studies. Project Management Principles will equip a participant with the techniques to effectively manage small, low-risk projects. The course is organized around the basic principles of project management, from project definition to project close-out.
METHODOLOGY
COURSE OUTLINE
The course consists of fourteen modules, which provide a comprehensive presentation of the key information you need for a fundamental understanding of project management: 1. Module 1: Introduction 2. Module 2: Project Management Overview 3. Module 3: Defining the Project 4. Module 4: Planning the Project 5. Module 5: Developing the Communications Plan 6. Module 6: Organizing the Scope 7. Module 7: Scheduling the Project 8. Module 8: Planning for Budget Constraints 9. Module 9: Planning for Change 10. Module 10: Planning for Risk 11. Module 11: Approving the Project Management Plan 12. Module 12: Managing the Project 13. Module 13: Closing the Project 14. Module 14: Course Summary
METHODOLOGY
COURSE OBJECTIVEBy the end of this course, you will be able to: 1. Explain fundamental project management
concepts 2. Develop a project charter 3. Create a team operating agreement 4. Develop a project management plan 5. Create a communications management plan 6. Develop a work breakdown structure 7. Create a realistic schedule 8. Complete project activities given a project budget 9. Prepare for change to a project baseline 10. Develop a risk plan 11. Develop a performance measurement baseline 12. Monitor and report project status 13. Close out a project and capture lessons learned 14. Create an on-the-job action plan.
A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques followed by individual or group exercises. The exercises are designed to illustrate the theory and its application to pragmatic problems.
PERFECT MANAGER
TECHNIQUES FOR SUCCESSFUL TECHNIQUES FOR SUCCESSFUL PROJECT MANAGEMENTPROJECT MANAGEMENT
DURATION: 2 DAYSDURATION: 2 DAYS
COURSE DESCRIPTION
Project management is now recognized as a proven discipline that is essential to achieving organizational goals with maximum effectiveness and efficiency.
It is rare to find an organization that does not have a myriad of projects under way. Some even have noted that if organizations do not have a steady stream of projects, they will no longer be competitive in today’s society. All work, according to management guru Tom Peters, is project work!
METHODOLOGY
COURSE OUTLINE
1. Upon successful completion of this course, students
will be able to:
2. Identify the importance of the project charter
3. Develop project Work Breakdown Structures
4. Use scheduling techniques
5. Use different estimating methodologies
6. Identify, assess, and mitigate project risks
7. Establish baselines
8. Manage changes to project scope throughout the
project life cycle
9. Monitor progress and update the project plan
10. Close a project and capture lessons learned
METHODOLOGY
COURSE OBJECTIVE
By the end of this course, you will be able to:
Objectives are to: state the benefits of project management; develop a work breakdown structure; develop a project schedule; prepare a cost estimate; identify risks; list what is required for effective project communications; track and monitor the project; manage change; and successfully close the project. A combination of instructional methods is used. The
course uses lecture and facilitated discussion techniques and individual or group exercises. The latter are designed to illustrate the theory and its application to pragmatic problems.
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER PROFILETRAINER PROFILEMR. FONG P.YMR. FONG P.Y
P.Y. Fong is a well-trained professional with more than 29 years experience across various functions in several industries. Experience ranged from engineering to management positions in manufacturing, distribution & service operations to project management of IT system deployments & software projects. The first 16 years of his career was spent in the automotive industry involved with aspects of the business as diverse as manufacturing process engineering, product planning, advertising & promotions, motor racing, distribution & business operations development.
A conscientious career change resulted in a further 11 years involvement in the IT & software industry, in particular, project management & PMO operations. In his current career phase, P.Y. is involved in contributing back to the community by facilitating project management related training courses and providing advisory consulting services on project management related issues.
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER PROFILETRAINER PROFILEMR. FONG P.YMR. FONG P.Y
Related Experience
1. In an Engineering management role - Tooling & process projects for manufacturing. 2. In a Marketing & Promotions management role - Advertising campaigns, new product launches, promotional events & activities. 3. In a Business management role - Development & implementation of various manufacturing & service operations processes. 4.As an IT systems integration project manager - System deployments, Development & integration of software systems. 5.In a Project Management Office (PMO) role - Design & implementation of project processes 6.including an SEI Capability Maturity Model assessment. 7.As Training Facilitator - Project management processes, Team Building, & “Soft” skills development. 8.As a Project Advisory Consultant - Setting up PMO’s & realigning project processes for various organizations.
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER PROFILETRAINER PROFILE
EDUCATIONAL BACKGROUNDEDUCATIONAL BACKGROUND
1.He holds a degree in Mechanical Engineering from the Royal Melbourne Institute of Technology & a Masters of Business Administration from the University of Bath, U.K. He is also Project Management Professional (PMP) certified by the Project Management Institute (PMI USA) & a qualified ISO9000:2000 Auditor.
2.He has completed a course of training in, & participated as an assessment team member for the Software Capability Maturity Model (SW-CMM) award by the Software Engineering Institute (SEI, USA).
3. He is also an accredited practitioner of the Myers Briggs Type Instrument (MBTI) & holds a certification in training issued by Pembangunan Sumber Manusia Bhd.
PERFECT MANAGER
PRODUCTIVITY & INNOVATION
PRODUKTIVITI DAN INOVASIPRODUKTIVITI DAN INOVASI
TEAM BUILDING
TEAM BUILDING
SEIRI SEITON SEISO SEIKETSU SHITSUKE
PERFECT MANAGER
LATIHAN 5SLATIHAN 5S
TEMPOH KURSUS: 2 HARITEMPOH KURSUS: 2 HARI
PENGENALAN
OBJEKTIF KURSUS
1. Meningkatkan pengetahuan pekerja sedia ada dengan Pengendalian Diri dan Disiplin 5S.
2. Mempersiapkan diri dalam menjalankan tugasan yang mementingkan Produktiviti dan Kualiti kerja melalui 5S.
3. Menjadikan 5S cara kerja terbaik.4. Membantu pelatih-pelatih menjadi lebih bijak dalam
menjalankan tugasan mereka dalam memudahkan kerjaharian mereka bagi menghasilkan keputusan kerja yang cemerlang untuk Organisasi
1. Kebersihan dan keadaan teratur ditempat kerja adalah satu kemestian. Ianya penting bagi meningkatkan Produktiviti dan Kualiti pekerja disamping meningkatkan tahap keselamatan ditempat kerja.Tempat kerja yang bersih mampu melahirkan keadaan kerja yang menyeronokkan.
2. Tempat kerja yang teratur akan membuatkan kerja menjadi lebih mudah dan cepat dijalankan kerana masa tidak akan terbuang dalam mencari alat-alat keperluan kerja seperti fail-fail, peralatan-peralatan dan keperluan kerja harian.
3. Tempat kerja yang selamat pastinya akan meningkatkan Produktiviti kerja kerana pekerja tidak perlu bimbang ketika menjalankan kerja-kerja harian mereka.
KANDUNGAN KURSUSKANDUNGAN KURSUS
MODULMODUL TOPIK-TOPIKTOPIK-TOPIK
1 Disiplin 5S dan Kepentingannya
2 Sejarah Disiplin 5S
3 Model Kecemerlangan 5S
4 Maksud dan Definasi 5S
5 Disiplin 5S
6Pembaziran : Mengenalpasti dan Penghapusannya
7 Langkah-langkah Perlaksanaan 5S
8 Kebaikan 5S
JANGKAMASA SESI
2 hari – 16 jam
Ceramah, Perbincangan dan Latihan Berkumpulan, Permainan Pembelajaran dan Persembahan Kefahaman Berkumpulan.
METADOLOGIMETADOLOGI
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
PROFAIL PROFAIL JURULATIHJURULATIH
ENCIK MOKHTAR SAID
Beliau seorang pengajar, perunding dan pakar motivasi yang berbakat lagi berpengalaman dalam bidang Pembangunan Insan dan Teknikal. Beliau amat disenangi dan mudah diterima oleh peserta-pesertanya. Dengan reputasi tinggi dan cara pengajaran yang tersendiri, beliau sentiasa membuatkan pengajarannya mudah difahami melalui contoh-contoh dan penceritaan dari pengalaman sebenar beliau sendiri. Peserta beliau yang terdiri dari berbagai peringkat dari sektor Kerajaan dan Swasta seperti, Pengarah, Dekan, Pengurus Besar, Pengurus-Pengurus Bahagian dan Jabatan, Ketua Jabatan, Eksekutif, Jurutera dan Juruteknik sektor pengilangan, Tenaga Pengajar dari Kementerian Pendidikan dan Industri Pengilangan, Penyelia/Ketua Kumpulan dan Operator pengeluaran sering memberikan penghargaan kepada beliau diatas pembelajaran beliau yang mempunyai pendekatan yang sangat bernilai dan mudah diguna-pakai dengan berkesan ditempat kerja dan kehidupan seharian.
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
PROFAIL PROFAIL JURULATIHJURULATIH
ENCIK MOKHTAR SAID
Berpengalaman lebih dari 10 tahun mengendalikan kursus-kursus, bengkel-bengkel dan latihan-latihan bagi lebih daripada 100 sektor kerajaan dan swasta diantaranya; 1.AALBORG PORTLAND (M) Sdn Bhd, Perak2.ACHI JAYA PLANTATION Sdn Bhd, Johor3.ACM Sdn Bhd, Penang4.ACKU METAL INDUSTRIES (M) Sdn Bhd, Pulau Pinang5.ACTION BASE CONSULTANTS Sdn Bhd, Kuala Lumpur6.ADVANCE MEDICAL & DENTIST INSTITUTE (AMDI) USM, Pulau Pinang7.AIC SEMICONDUCTORS Sdn Bhd, Kedah8.ALCAN PACKAGING MALAYSIA Sdn Bhd, Kuala Lumpur9.AMANAH SAHAM SARAWAK (ASSAR), Sarawak10.AMBANK GROUP, Kuala Lumpur11.ANN JOO INTEGRATED STEEL Bhd, Penang
PERFECT MANAGER
TEAMBUILDINGTEAMBUILDING
DURATION: 3 DAYS 2 NIGHTDURATION: 3 DAYS 2 NIGHT
INTRODUCTION
OBJECTIVES
1. Building strong leaders with good planning
strategies
2. Creative problem solving during work crisis
3. Developing tactical skills and communications
4. Building an effective team in a division
This course is specially designed to enhance the spirit and practical used of team development, team motivation and team communication by use of an experiential learning program. The team is put through various challenges/tasks in which working as a team is essential to tackle the challenge.
Activities are used to engage participants mentally, physically and emotionally to provide a holistic learning experience that also has the element of fun. This increases learning retention.
COURSE OUTLINECOURSE OUTLINE1. Time Frame : The ability to be not only effective but also efficient to accomplish a certain task within a time frame. 2. Mindset : To think in a supreme manner without waiting for official blessing to try things out. 3. Group Decision Making : The reason is to take proactive steps to solve problems as they emerge. Teams succeed or fail because of people involved and decision made. 4. Leadership and Followership : Good leaders don’t wait. Leadership does not emerge from blind obedience to anyone. Good leadership encourages everyone’s evolution. 5. Work Environment : Good team player immerse themselves by creating an enviroment for accomplishing goals of their vision and not being just idle. They create the climate for work and see around corners and out of the box.
DURATION: 3 DAYS 2 NIGHTDURATION: 3 DAYS 2 NIGHT
COURSE TENTATIVECOURSE TENTATIVE
Day 1 02.30 – 03.00 pm Registration of participants 03.00 – 03.20 pm Opening address Introduction & Objectives of Program goal setting individual pledges03.20 – 04.00 pm Breaking into Teams (3 teams)- getting to know your team member team introduction & cheer 04.00 – 04.30 pm Tea Break 04:30 – 05.30 pm Ice Breaker
Activity:Friendship Circle (Loop) / Handcuffed 05.30 – 07.30 pm Free & Easy 07.30 – 08.30 pm Dinner 08.30 – 10.00 pm Team Discussion & Reflection
Indoor Team Building Activities Activity:Nail / Sum Total / Immediate Neighbour
Day 2 09.00 – 09.10am Introduction to Day 2’s program09.10 – 10.00am Morning Start up Activity: 50 ‘Up’ / Egg Ship10.00 – 10.30am Morning Tea Break10.30 –12.15pm Outdoor Team Building Activities (35 mins/activity) Activity: Acid River / Tower Building / Plantation12.15 – 12.30 pm Activity Debrief12.30 – 02.00 pm Lunch 02.00 – 02.30 pm After Lunch Start up Activity:Longest Line02.30 – 04.00 pm Outdoor Team Building Activity
Activity: Treasure/Scavenger Hunt 04.00 – 04.30 pm Tea Break 04.30 – 05.00 pm Answer Presentation for Hunt 05.00 – 07.30 pm Free & Easy 07.30 – 08.30 pm Dinner 08.30 – 10.00 pm Team Discussion & Reflection
Indoor Team Building Activities Activity:Wall paper /Warship Building
DURATION: 3 DAYS 2 NIGHTDURATION: 3 DAYS 2 NIGHT
COURSE TENTATIVECOURSE TENTATIVEDay 309.00 – 09.10am Introduction to Day 3’s program
09.10 – 10.00am Morning Start up Activity:Jigsaw / Tangrams
10.00 –10.30 am Morning Tea Break
10.30 – 12.15pm Outdoor Team Building Activities (35 mins/activity) Activity:Leaky Pail / Acid Pool / Magic Carpet
12.15 – 12.30 pm Activity Debrief
12.30 – 02.00 pm Lunch
02.00 – 03.30pm Team Discussion & Reflection Activity: Letter Writing
03.30 –04.00pm Tea Break 04.00 –05.00pm Multimedia presentation on candid shots Final Wrap up
Bringing it back to the working place
End of Program
How Will The Team Be Challenged : (Some Activities Involved)
1.Pool Of Death (Acid Pool) 2.Fencing (Plantation) 3.Nail Balancing(Nails) 4.Hole (Wallpaper)5.Messed Up ( Handlock)6.Mentally Stressed (Neighbour/Total Sum)7.Managing The Store (Sort The Tiger)8.Beads9.A-Frame10.Live Wire11.It’s A River ( Acid River )12.Carnivore/Mat Salleh General Flow Of Activities
Part One : Coming together – Emphasizing on
Interpersonal skills
Part Two : Staying Together – New idea, new plans
Part Three : Accomplishing Together – Do Or Die
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER PROFILETRAINER PROFILEMR. KRISHNAN KANAN
Krishnan Kanan Started his career in teaching back in 1979 with a certificate in Education. Being ambitious Krishnan went on to pursue a degree in Physical Education and graduated in 1988. Determinations again lead him to complete his Masters majoring in management within a year at a local university.
Krishnan strongly believes that teambuilding is all about people trying to complete tasks on a more comprehensive and lighter note rather then the normal regimental routine. Changing mindsets of employees in a work environment and getting them to defuse the problem as a team will give them the joy of collective accomplishment which is what organizations are looking for in their employees.
Some of the clients he has worked with are KTAK, Citibank, Standard Chartered, Sheraton Subang, Hyatt Kuantan and Swiss Garden Resort.
PERFECT MANAGER
TEAMBUILDINGTEAMBUILDING
KEM BINA ROHANIKEM BINA ROHANI
JANGKAMASA KURSUS : 3 HARI 2 MALAMJANGKAMASA KURSUS : 3 HARI 2 MALAM
OBJEKTIF KURSUSOBJEKTIF KURSUSProgram Bina Rohani ini merupakan satu program yang akan mendukung agenda utama syarikat korporat dan swasta iaitu melahirkan kakitangan yang mempunyai 3 ciri penting iaitu kepimpinan, keupayaan dan juga perubahan sikap yang positif (ASK = Attitude, Skill & Knowledge) bagi mencapai matlamat sebagai sebuah syarikat terulung di dunia yang didukung oleh kakitangan yang mempunyai nilai nilai kerohanian yang jitu.
Di samping itu juga program ini juga akan membawa peserta mengenal erti keinsafan dan dimanakah kedudukan yang sebenar para peserta dari sudut dunia dan akhirat.
KANDUNGAN KURSUSKANDUNGAN KURSUS
METADOLOGIMETADOLOGI
Program ini akan dijalankan dalam 2 sesi. Setiap sesi secara ideal nya seramai 30 orang. Setiap sesi akan mengambil masa 3 hari 2 malam untuk dijalankan dengan sempurnanya.
Jumaat03.00 ptg. Peserta berkumpul di perkarangan jabatan / syarikat03.30ptg Bas bertolak dari jabatan/syarikat04.30 ptg Solat Fardhu Asar Berjemaah06.00ptg Taklimat kursus dan daftar Masuk ke
Bilik Penginapan07.30mlm Sembahyang maghrib berjemaah08.00 mlm Makan Malam 09.00mlm Solat Isya’09.30mlm Sesi Pertama TA’ARUF (SELF &
OTHERS)11.00mlm Bersurai
TENTATIF KURSUSTENTATIF KURSUS
NO MODUL
1 Berkonsepkan “SELF & OTHERS”
2 KERJA SEBAGAI SATU IBADAH
3 “ATTITUDE”
4 “STAFF”
DURATION: 3 DAYS 2 NIGHTDURATION: 3 DAYS 2 NIGHT
Ahad
04.00pg Qiamulai
05.45pg Solat Subuh
Kuliah Subuh
07.00pg Sarapan Pagi
08.30pg Penyampaian Sijil / Penutup
10.00 pg Berkumpul untuk menunggu bas ke
destinasi masing masing
Sabtu05.45pg Persediaan Solat & Solat Subuh Kuliah
Subuh07.00pg Berkumpul untuk senaman pagi.07.30pg Sarapan pagi08.45pg Perasmian oleh wakil syarikat/jabatan09.30pg Sesi Kedua “KERJA SEBAGAI SATU
IBADAH”10.30pg Minum Pagi11.00pg Sesi Ketiga SIKAP (ATTITUDE)12.45t/hari Makan Tengahari 01.20ptg Solat Dzohor Berjemaah 02.00ptg Sesi Keempat “STAFF”03.45ptg Minum Petang04.00ptg Sesi LDK 05.00ptg Solat Asar berjemaah /Minum Petang
Riadah 06.30ptg Persediaan untuk solat Maghrib7.20mlm Solat Maghrib
Persediaan akhir untuk Tugasan8.30mlm Solat Isya’ berjemaah9.00mlm Makan Malam / BBQ Sesi Pembentangan
Tugasan11.00mlm Bersurai
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
PROFAIL PROFAIL JURULATIHJURULATIHENCIK MUHAMMAD NAZIM BIN ARIFFIN
Nama : Muhammad Nazim Bin AriffinTarikh Lahir : 16/6/1968.Tarikh Bulan Islam : 19/Rabiul Awal/1388Umur : 41 tahun Asal : Kuala LumpurKelulusan : Sarjana Sosial Islam di IAIN Medan, Bimbingan dan Kaunseling IslamPengalaman : Bina Rohani Bersama Polis Bantuan Petronas
di Pulau Jerjak 2007 : Bina Mental Bersama Polis Bantuan Petronas di Lata Celak, Baling , 2008 : Pegawai Agama Petronas Fertilizer (Kedah) Sdn. Bhd 2001 – 2007 : Eksekutif Sosial Dan Kebajikan Petronas
Fertilizer (Kedah) 2007 – Oktober 2009 : Eksekutif Perhubungan Kakitangan HRM, Petronas Fertilizer (Kedah) Sdn.Bhd Oktober 2009 hingga
sekarang : Team Building Programme With PEKSB Staff June 2009
: Program Nilai - nilai Murni untuk kakitangan Petronas Anak Syarikat 2004 – 2007.
PERFECT MANAGER
SAFETYSAFETY
OCCUPATIONAL OCCUPATIONAL FIRST AID SKILLS FIRST AID SKILLS
& & CPRCPR
((CARDIO-PULMONARY RESUSCITATION)
Basic First Aid is the next step into first aid afterthe introductory course. It aims to give a morecomprehensive coverage on the understandingand practical guidance as well as the theoreticalaspects of first aid to the RC/RC Volunteers andthe public based on the concept of prevention .Itis important that individuals know Basic FirstAid and CPR to become a certified First Aide touse the knowledge in giving assistance , savingthe lives of victims and disseminate theknowledge to the community.
1. It helps the community to gain access to First Aid knowledge and health care.Knowledgeable in the workings of the human body and are able to take better care of it.
2. Know the causes of minor illness and ways to treat them.Create a caring society, willing to help fellowmen in times of needs.
COURSE DURATION : 2 DAYSCOURSE DURATION : 2 DAYS
WHO SHOULD ATTENDWHO SHOULD ATTEND
At the end of the training, participants should be able to: 1.Provide first aid and perform CPR to casualties during an emergency2.It shows employees how to recognize the types of injuries that occur most frequently in workplace situations3.Deal with emergency situations 4.Know the limits of basic first aid 5.Familiarise themselves with First Aid regulations of 2002 6.Be aware of the duties of the employer as to First Aid.
WHO SHOULD ATTEND
This training program enables the participants to provide first aid services and perform CPR to those who are in need.
COURSE OBJECTIVECOURSE OBJECTIVEINTORDUCTIONINTORDUCTION
LEARNING OUTCOMESLEARNING OUTCOMES
COURSE DURATION : 2 DAYSCOURSE DURATION : 2 DAYS
COURSE OUTLINECOURSE OUTLINE
RESPIRATORY SYSTEM1.Introduction to Respiratory System2.Components of the System ( Nose, Larynx,Trachea and Lungs )3.Mechanism of Respiration
WOUNDS AND BLEEDING1.Definition and Classification ( Open and Closed)2.General management of wounds (infected wound and with Foreign Bodies )3.Briefly mention Chest and Abdominal Injuries
Bleeding1.Definition, Classification and Types2.Clinical features3.Management4.Bleeding from special regions - ears, nose etc.
SHOCK1.Definition2.Causes3.Clinical Features4.Management
BANDAGES AND DRESSINGS1.Definition / Objective2.Types of Bandages and Dressings3.Improvisation
COURSE OUTLINECOURSE OUTLINE
SCOPE OF FIRST AID1.Definition of the term " First Aid "2.Function of a First Aider 3.Purpose of First Aid Training4.A well trained First Aider should be able to :-5.Take command of any situation6.Should give adequate protection to the casualty7.Quickly and systematically examine the casualty (Primary & Secondary Survey).8.Keeping in mind the priorities : is he/she Conscious ? is he/she Breathing ? is he/she Bleeding severely ? is he/she Poisoned ?
STRUCTURE OF THE BODY1.Emphasize humans are multicellular2.Cells and tissues3.Main System
CIRCULATORY SYSTEM1.Definition of the system2.General structure of the Heart3.Mechanism of the Circulation ( Systemic & Pulmonary
COURSE DURATION : 2 DAYSCOURSE DURATION : 2 DAYSCOURSE OUTLINECOURSE OUTLINE
FAINTING AND UNCONSCIOUSNESS1.Definition2.Causes3.Signs & Symptoms4.Management
LIFTING AND TRANSPORTATION1.Principles of Lifting2.Types of Stretchers3.Improvisation of Stretchers4.Practical Participation
ASPHYXIA1.Definition2.Causes3.Signs and Symptoms4.Management
CARDIO PULMONARY RESUSCITATION1.Causes of Sudden Death2.Danger, Response, Airway, Breathing and Circulation3.One Man Rescuer ( Adult, Child & Infant )4.Foreign Body Airway Obstruction ( Adult, Child & Infant )5.Practical Demonstration
FRACTURES, DISLOCATION and SPORTS INJURIES1.Definition of Fractures2.Classification of Fractures ( Open and Closed )3.Types of Fractures ( Simple, Compound, Greenstick Signs & Symptoms of a fracture / Dislocation4.Injuries to Joints ( Sprain, Dislocation )5.Common Sporting Injuries ( Strain, Cramps & Exhaustion )6.Management - Fractures / Spinal fractures / Sports Injuries
BURNS AND SCALDS1.Definition2.Stages / Degrees of burn3.Causes4.Signs & Symptoms5.Management
POISONS AND POISONING ( INDUSTRIALACCIDENT )1.Definition2.Causes3.Signs & Symptoms4.Management
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER PROFILETRAINER PROFILECHELLAPPAN A/L PALLANIAPPAN
PROFESSIONAL DETAILS :
1. Armed Forces medical assistant - Grade 1
2. Pembantu Rumah Sakit Ladang - Grade 1
3. Malaysian Red Crescent Society - Train the trainer
4. Safety and Health Officer Course - NIOSH
5. Competent Scaffolder and Assessor - NIOSH
6. International Olympic Committee sports medicine
7. Australian College of therapeutical massage
8. Occupational First Aid for Trainers - NIOSH
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER PROFILETRAINER PROFILE
EXPERIENCE :
1.Armed Forces Medical and Dental Service - 21 years
2.Private Medical and Surgical Centres - 6 months
3.Senior Medical Assistant in the manufacturing company - 16years.
4.Trainer for first aid courses in the armed forces and maufacturing
company.
5.Medical attendance to various sport events / injuries
6.Attended corporate war games executive training.
7.Senior First Aid trainer for Malaysian Red Crescent Society.
PERFECT MANAGER
HUMAN RESOURCEHUMAN RESOURCEMISCONDUCT EMPLOYMENT & MISCONDUCT EMPLOYMENT &
CONDUCTING A DOMESTIC INQUIRYCONDUCTING A DOMESTIC INQUIRY
COURSE OBJECTIVECOURSE OBJECTIVE
At the end of the training, participants should be able to: 1.Understand the different types of misconducts2.Differentiate between minor and major misconducts3.How to defend oneself effectively in a domestic inquiry following the established norms set by the Industrial Court of Malaysia4.Learn how to draft effective charges and prosecution5.Learn the role of the board of inquiry members6.Learn the principles of punishment
1.HR Directors / Managers2.Heads of Departments3.HR Executives 4.Supervisors who supervise their subordinates
COURSE OUTLINECOURSE OUTLINE
WHO SHOULD ATTENDWHO SHOULD ATTEND
What Constitutes Misconduct
1. Meaning of misconduct and the categories misconduct
2. Types of misconducts3. Company’s right to classify misconducts4. Criminal offences committed in company
premise5. Misconducts committed “within” and “outside”
employment
Investigating Offences
1. Appointing the investigation officer2. Role of investigation officer3. Interviewing witnesses and the taking of
statements4. Investigation officer’s report and
recommendations5. Condonation and its legal effect
Letter of Allegation and Suspension
1. Letter of allegation and charges2. Service of letter of allegation3. Letter of explanation from workman4. Suspension pending inquiry
COURSE DURATION : 2 DaysCOURSE DURATION : 2 DaysMISCONDUCT EMPLOYMENT & MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRYCONDUCTING A DOMESTIC INQUIRY
At the end of the training, participants should be able to: 1.Understand the different types of misconducts2.Differentiate between minor and major misconducts3.How to defend oneself effectively in a domestic inquiry following the established norms set by the Industrial Court of Malaysia4.Learn how to draft effective charges and prosecution5.Learn the role of the board of inquiry members6.Learn the principles of punishment
1.HR Directors / Managers2.Heads of Departments3.HR Executives 4.Supervisors who supervise their subordinates
COURSE DURATION : 2 DAYSCOURSE DURATION : 2 DAYS
Domestic Inquiry (DI)
1. DI procedures and the law2. Principles of natural justice3. Selection of board of inquiry members4. Role of inquiry panel5. Role of the prosecutor6. Role of the investigation officer at DI7. Adducing evidence both oral and documentary8. Role of the accused employee9. Recording the proceedings10. Findings and inquiry report11. Mitigation plea by the employee found guilty12. Types of punishment13. Appeal procedures
Decisions of the Courts
1. Decided case laws of the Industrial Court and judicial courts for discussion
Mock Domestic Inquiry 1. Participants to participate in a mock domestic
inquiry
MISCONDUCT EMPLOYMENT & MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRYCONDUCTING A DOMESTIC INQUIRY
Decision Making
1.Panel’s findings2.Human Resources recommendations-penalty3.Authorities to decide?4.Mode of recommendation –reference to past and similar cases in Court
Brainstorm On The Mock Case
1.Identify the shortcoming and defect (Inquiry)2.To introduce corrective measure and suggest improvements
Improper Domestic Inquiry
1.It’s legal and technical2.Citations on past cases from Industrial Court
Employees ActionAppealsAvenue under IRA’67
Questions And Answer Session
Excel Model Builder
Modeling Tools• Model chart analysis: Make graphical
comparisons In a twinkle, about data series, using charts
• Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range.
• Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks.
• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals
• Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered
• Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets.
• Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table.
• Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria
• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.
TRAINER PROFILETRAINER PROFILE
NADUMANANCHI POONJOLAI
He is an experienced Legal and Human Resource Practitioner with more than 25 years of experience in the field of Legal, Human Resource Management and Industrial Relations Law.
He had served as a Human Resource Manager for more than 5 years before moving up as a General Manager and Company Advisor.
He has hands on experience in consulting and training services in few areas such as disciplinary management, team building, industrial relation and company secretarial matters during his tenure at few companies that he was working.
PERFECT MANAGER
THANK YOUTHANK YOU