COMPLAINTAGAINSTANRCIC
Version:2015-001LastModified:April20,2015
©2016 IMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCIL
CONSEILDERÉGLEMENTATIONDESCONSULTANTSENIMMIGRATIONDUCANADAPage1of6
Federal law requires that immigration consultants, in Canada or abroad, who provide Canadianimmigrationservicesforafee,mustberegisteredwiththeICCRCandaccreditedasRegulatedCanadianImmigration Consultants (RCICs). Further to the designation given by the federal government, theImmigration Consultants of Canada Regulatory Council (ICCRC) has the authority to regulate anddisciplineimmigrationconsultantswhoareauthorizedtopractice.Unauthorized providers of immigration services are not regulated and cannot be disciplined by theCouncil. Inthesecases,ICCRCwillinvestigatethesituationand,wherenecessary,passtheinformationalong to the Royal Canadian Mounted Police (RCMP), Canada Border Services Agency (CBSA), aprovincialorterritorialLawSocietyoranyotherAuthority.
Confidentialityofyourcomplaint
YourcommunicationswithICCRCwillremainconfidentialuntilaformalcomplaintislodged,atwhichpointthepartiesinvolved,includingthemembernamedinthecomplaint,willbenotified.ConsumerswithoutimmigrationstatusinCanadacanbeassuredthatICCRCwilltakeallappropriatemeasurestoprotecttheirpersonalinformation.
WhattheCouncilneedsfromyou
ü FullyCompleteandsigntheComplaintFormü Attachacopyofanydocumentsthatrelatetothecomplaintü SendcompletedComplaintFormwithcopiesofrelevant
documentsby:-mail: ICCRC/CRCIC
5500NorthServiceRoad,Suite1002Burlington,ONL7L6W6
-email:[email protected]:1-877-315-9868
WhathappensnextWewillpromptlysendyoualetteradvisingyouthatwehavereceivedyourcomplaint. Yourcomplaintwillbeassignedafilenumber,whichwillbeincludedintheletter.Youshouldknowthat:• Eachcomplaintwillbecarefullyreviewedandassessed.
Forinformationaboutourprocesses,pleaseseetheComplaintsandDisciplineProcessonourwebsite.
• Ifwecannothelpwithacomplaint,wewillletyouknow.• Wewillkeepyouinformedaboutthestatusofyourcomplaint.
COMPLAINTAGAINSTANRCIC 2015-001
©2016 IMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCIL
CONSEILDERÉGLEMENTATIONDESCONSULTANTSENIMMIGRATIONDUCANADAPage2of6
Section1:Complainant’sInformationPleasecompleteallapplicablefields:
Title Mr.Mrs.Miss.Ms.LegalFirstName
MiddleName(s)
LegalLastName
FamilyLastName(ifdifferentthanabove)
AddressHOMEWORK
City
Province
Country
TelephoneNumber(s) HOME()WORK()MOBILE()
EmailAddress
PreferenceForResponse MAIL:EMAIL:
COMPLAINTAGAINSTANRCIC 2015-001
©2016 IMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCIL
CONSEILDERÉGLEMENTATIONDESCONSULTANTSENIMMIGRATIONDUCANADAPage3of6
Section2:InformationontheRCICyouarecomplainingabout.Pleasecompleteallapplicablefields
Title Mr.Mrs.Miss.Ms.LegalFirstName
MiddleName(s)
LegalLastName
FamilyLastName(ifdifferentthanabove)
Company
BusinessAddress
City
Province
Country
TelephoneNumber(s) HOME()WORK()MOBILE()
EmailAddress
ICCRCMembership# R
COMPLAINTAGAINSTANRCIC 2015-001
©2016 IMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCIL
CONSEILDERÉGLEMENTATIONDESCONSULTANTSENIMMIGRATIONDUCANADAPage4of6
Section3:Pleaseanswerallapplicablequestionstothebestofyourknowledge:1.Didyouhirethisimmigrationconsultanttorepresentyou?Yes No 2.Doesthisimmigrationconsultantstillrepresentyou?YesNo 4.Whendidyouhirethisimmigrationconsultant? 5.Onwhatdatedidthisimmigrationconsultantstoprepresentingyou? 6.Pleasetellusaboutyourcomplaintinyourownwords.Attachadditionalpagesifrequired.
(dd/mm/yyyy)
(dd/mm/yyyy)
COMPLAINTAGAINSTANRCIC 2015-001
©2016 IMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCIL
CONSEILDERÉGLEMENTATIONDESCONSULTANTSENIMMIGRATIONDUCANADAPage5of6
7.Didyouhavearetaineragreement?Ifyes,pleaseprovideacopy.YesNo 8.Wereyouprovidedwithanyreceipts?Ifyes,pleaseprovideacopy.YesNo9.Wereyouprovidedwithastatementofaccount?Ifyes,pleaseprovideacopy.YesNo10.Haveyoufiledacomplaintwithanotheragency(e.g.CBSA)?YesNo11.Ifyes,pleaseprovidethenameoftheagencyandattachdetailsoftheinvestigation:12.Areyouattachinganyadditionaldocuments?YesNo13.Ifyes,pleaselisthere.DoNOTsendoriginaldocuments.14.Whatwouldyouliketoseehappenasaresultofyourcomplaint?
COMPLAINTAGAINSTANRCIC 2015-001
©2016 IMMIGRATIONCONSULTANTSOFCANADAREGULATORYCOUNCIL
CONSEILDERÉGLEMENTATIONDESCONSULTANTSENIMMIGRATIONDUCANADAPage6of6
Acknowledgement,ConsentandSignatureIhavereadandIunderstandthefollowing:IunderstandthattheImmigrationConsultantsofCanadaRegulatoryCouncilmayshareallorsomeoftheinformationanddocumentsthatitreceivesfrommeandotherpartieswiththeimmigrationconsultantcomplainedabout.IunderstandthattheImmigrationConsultantsofCanadaRegulatoryCouncilmaynotbeabletoprocessmycomplaintwithoutsupportingdocuments. Ihaveattachedcopiesofdocumentsthatrelatetomycomplaint.Signature DateIfICCRCreviewsyourcomplaintandfindsthattheperson(s)youarecomplainingaboutisnotanICCRCmember;youherbyauthorizeICCRCtoforwardyourcomplaintinformationtotheRoyalCanadianMountedPolice(RCMP),CanadaBorderServicesAgency(CBSA),aprovincialorterritorialLawSocietyoranyotherAuthorityonyourbehalfinorderthatyourcomplaintcanbebetteraddressed.Signature Date
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