Unternehmenspräsentation T-Systems Austria | April 2019
Your Digital Transformation Partner
T-Systems AlpineNovember 2021
T-Systems auf einen Blick
- public | The T-Systems Story - 2
Our Mission: We enable organizations to reach their full potential through digitization.
With a holistic approach
With the best solutions
With state-of-the-art technology
With agile working methods
With the right partners
T-Systems International At A Glance
3
AdvisoryDigital Enabler
SecurityCloud Services
Slovakia:StrategicDelivery Center
India: Strategic Delivery Center
Hungary: Strategic Delivery Center
Germany:Headquarters
in
20 Countries16
Data centersglobally
>28,000 Employees (FTE)
≈581 Petabytes
Storage
≈90,000Server
#2 IT Service Provider in
DACH
DAX30 Provider
8Security Operation Centers
(SOCs) globally
Russia: Strategic Delivery Center
Austria &Switzerland:
Twin CoreData Centers
- public | The T-Systems Story -
• T-Systems Austria
• Magenta Telekom
• Deutsche TelekomGlobal Business Solutions
• Software Daten Service
• T-Systems Switzerland
• Detecon
• Deutsche TelekomGlobal Business Solutions
• T-Systems DMC
Subsidiaries of Deutsche Telekom in the Alpine Region
- public | The T-Systems Story -
Austria
SwitzerlandT-Systems -
Zollikofen (HQ)
T-Systems -Basel
T-Systems -Kreuzlingen
T-Systems -Opfikon
T-SystemsVienna (HQ)
T-SystemsPremstätten
T-SystemsLinz
T-SystemsGraz
515 Employees
T-Systems Schwitzerland
606 Employees
T-Systems Austria
4
Our Management
5
Chairperson of theManagement Board and MD – T-Systems Alpine
Peter Lenz
Member of Management Board and Director HR –T-Systems Alpine
Gertrud Hierzer
Member of Management Board and VP Finance –T-Systems Alpine
Michel Grandchamp
Member of Management Board, Head of Sales, Authorized Officer –T-Systems Austria
Michael Böhm
Member of Management Board, VP Commercials & Market Relations –T-Systems Switzerland
Thomas Reitze
Head of Sales –T-Systems Switzerland
Christoph Mader
- public | The T-Systems Story -
We Have A Systematic Approach Enabled By Our Focus Areas
8
Advise on the best solutions for your IT
landscape
Enable and operate multi-cloud
environments
Develop and support your digitizationstrategy
Secure your business through state-of-the-art security services
- public | The T-Systems Story -
T-Systems with its partners provideend to end transformations that areabout people first. They are based on industry focused insights aboutbusiness models, technology and operating models.
Creating Future Businesses
9- public | The T-Systems Story -
• Digital Strategy & Innovation
• Digital Operation & Performance
• Business Technology
• Sustainability ConsultingAdvisory
Shaping the future requires a reliable and competent provider of digital services, the Cloud, IoT, security, and connectivity –with an agile and end-to-end approach.
A Dependable Digital Foresight
10
• Smart Factory
• IT-Modernization
• AI & Automation
• SAP-Solutions
• New Work Solutions
• Digital Reliability
• Connected Mobility
• Intelligent Enterprise
• Blockchain
• Edge Computing
• Customer Service Solutions / Self Services
• Digital Marketing
• Digital Sales & E-Commerce
• Digital ConsultingDigital- public | The T-Systems Story -
T-Systems is a managed securityservice provider and offers theappropriate consulting and security solutions for a widedigitization spectrum.
A Systemic Approach To Security
11
• Managed Cyber Defense
• Cloud & Data Security
• Network Security
• Endpoint Security
• Industrial & IoT Security
• Professional Services
Security
- public | The T-Systems Story -
With strategic partners & selecting the right provider, T-Systems offers optimal cloud solutions that include an assessment of existing IT, strategy consulting, migration to the cloud and cloud management as the basis for digitization.
Cloud Services For A Resilient IT Infrastructure
12
• Multi-Cloud Environments
• Private Cloud, Sovereign Cloud, Public Cloud, Swiss Magenta Cloud, Ö-Cloud
• Cloud Migration Framework for SAP, non-SAP and Mainframe
• SAP S/4 HANA Consulting & Transformation
• SAP on any Cloud
• SAP Digital Transformation
• BI & Analytics
• Smart Security for SAP Solutions
Cloud- public | The T-Systems Story -
We Offer Tailor-Made Solutions – Optimized For Your Industry
13- public | The T-Systems Story -
Manufacturing & Automotive
Emerging IndustriesPublic Transportation
Banking & FinancePublic & Health
Our employees with special industry know-how develop tailor-made solutions for your industry. You benefit from their experience and concrete best practices from our worldwide industry projects.
We Are Proud Of The Trust Placed In Us By Our Customers
- public | The T-Systems Story - 14
• Long term customer relationships and precise knowledge of the respective industry sectors are the basis of our success.
AT
We Are Proud Of The Trust Placed In Us By Our Customers
15
• Long term customer relationships and precise knowledge of the respective industry sectors are the basis of our success.
- public | The T-Systems Story -
CH
We Build On Longstanding, Committed Partnerships
16
• > 500 renowned local and international technology and industry partners as well as innovative start-ups.
- public | The T-Systems Story -
The basis: Our T-Mindset. Our values and behavior make us unique. Customer centricity and innovation are in our DNA. We work in an agile and collaborative way. We strive for continuous improvementand don't settle for less.
We Create Value For Our Customers
19
Our experiences lead to innovative New Work solutions for our employees and customers.
Our agile framework and methods form the foundation of how we work and cooperate – internally and with our clients.
Broad-based training programs for our employees to learn digitization with the latest technologies.
Future Skilling New WorkAgile Work
#peoplemakeithappen
- public | The T-Systems Story -
FUTURE : T Makes it Work!
How to contact us…
in Austria: in Switzerland:
Follow us
•#peoplemakeithappen20
Rennweg 97-991030 Wien
Web: www.t-systems.atPhone: +43 (0) 570 570Mail: [email protected]
Industriestrasse 213052 Zollikofen
Web: www.t-systems.chPhone: +41 (0) 848 11 22 11Mail: [email protected]
ARBÖImplementation of a Digitization Strategy
Challenge▪ ARBÖs customers are the members▪ Customers use different services▪ Membership is based on precaution▪ Driving safety centers mainly target young people▪ The testing service should be organized efficiently
Solution▪ Web-based interface membership management▪ Use of digital media for customer communication and payments▪ Electronic appointment management in the testing service▪ Use of new technologies in the driving safety center
Benefit▪ Increased efficiency in member administration▪ Use of modern technologies▪ No media break for the customer▪ Appointment organization in the test center▪ Optimized processes in the driving safety center
AT
Watch customerstory
EGSTONSAP Basis Operation
Challenge▪ Flexibility for business expansion and market dynamics ▪ Cost reduction for central application operations▪ Migration from BW to HANA▪ Optimize performance and response times and make business processes even
more efficient
Solution▪ Migration of the SAP system landscape to the T-Center data center in Vienna▪ Maximum security in the Twin Core data center▪ Smooth migration/transfer of systems without delay in the project plan▪ Operation of SAP Basis on dynamic SAP platform (pay as you use)▪ Service desk support, 2nd and 3rd level support▪ Direct contact between EGSTON and the SAP Basis operations team in Vienna
Benefit▪ Variable costs according to demand▪ Fast reaction to peak loads and market changes▪ Failure-free operation in high-security data center▪ Efficient access for all users worldwide ▪ Highest availability values for system and applications
AT
Watch customerstory
EditelNext Generation Infrastructure
Challenge▪ A stable and trouble-free platform is essential for Editel▪ Cost efficiency for the central platform▪ Optimization of operations, expansion of scalability and flexibility▪ Maximum reliability and availability
Solution▪ Operation of the platform in multiple data centers▪ Refresh of hosting platforms and databases to the latest software releases▪ Compliance with the highest security standards in T-Systems' twin-core data center▪ Smooth migration of systems in compliance with project specifications▪ Highly available operation of Oracle databases and a virtualization platform (24/7 on
dedicated infrastructure)▪ Scalable infrastructure and specific monitoring / alerting▪ Provision of 2nd and 3rd level support
Benefit▪ Flexible reaction to peak loads and market changes▪ Failure-free operation in a high-security data center▪ Cost efficient operation▪ High-performance access for all users▪ Compliance with defined availability values for migrated systems and applications
AT
Energie SteiermarkRevenue Assurance
Challenge▪ The liberalization of the energy market is forcing energy providers to make
extensive changes to the system and business process landscape ▪ As a result, it is possible that not all services rendered will be billed.▪ This results in economic losses
Solution▪ In contrast to conventional business process analysis, the T-Systems approach
focuses on understanding the business domain (e.g. customer contracts and tariffs) and analyzing the data situation
▪ Hypothesis-supported and hypothesis-free analysis methods (e.g. text analysis or deep learning) from data science are used for the analysis
Benefit▪ Energie Steiermark can achieve economic advantages in the future from the
quality assurance of the billing-relevant business processes▪ The findings from the analyses are further used to implement optimization
proposals
AT
Watch customerstory
FrequentisTrusted Hosting Partner for Flight Safety
Challenge▪ Secure operation of the core application of EAD and the database▪ Fulfillment of the high security and technical requirements of EUROCONTROL▪ Ensuring technical and geographical fail-safe operation
Solution▪ Hosting service in the data centers of Frequentis and T-Systems▪ Customized solution for thread defense▪ Sharing of operational responsibilities▪ Two different technology partners in the server area▪ Oracle RAC with two different monitoring systems
Benefit▪ 99.9% availability and fail-safe operation of the data center in the T-Center, Vienna▪ Frequentis and T-Systems ensure smooth operation in the high-security data
centers and thus make an important contribution to the security of global air traffic
AT
Watch customer story
FruturaSAP Basis Operation Outsourcing
Challenge▪ Increasing the availability of SAP operations, even during necessary maintenance work▪ Optimize costs for central application operation▪ Optimize performance and service times and make business processes even more efficient ▪ Smooth migration during ongoing operations
Solution▪ Migration of the SAP system landscape to the T-Center data center, Vienna▪ Compliance with the highest security standards in the Twin Core data center▪ Smooth migration of systems in compliance with project specifications▪ Basis operation of selected SAP systems on dynamic SAP platform ▪ Direct contact between SAP managers at Frutura GmbH and the SAP basis operations team in
Vienna
Benefit▪ Failure-free operation in the high-security data center▪ Attractive cost situation▪ Flexible response to peak loads and market changes▪ High-performance access for all users▪ Compliance with defined availability values for migrated systems and applications
AT
ITG GrazSAP Basis Operation Outsourcing
Challenge▪ Increase flexibility for service expansion and response to increasing market dynamics ▪ Reduce costs for central application operations▪ Optimize performance and response times and make business processes even more efficient ▪ Europe-wide tender based on the best bidder principle
Solution▪ Migration of the SAP system landscape to the T-Center data center in Vienna▪ Compliance with the highest security standards in the Twin Core data center▪ Smooth migration of systems in compliance with project specifications▪ Basic operation of selected SAP systems on dynamic SAP platform▪ Provision of 2nd and 3rd level support▪ Direct contact between ITG SAP Competence Center and SAP Basis operation team in Vienna
Benefit▪ Attractive cost situation as well as flexible reaction to peak loads and market changes▪ Failure-free operation in a high-security data center▪ High-performance access for all users▪ Compliance with defined availability values for migrated systems and applications
AT
Watch customer story
Ordensklinikum Linz ElisabethinenMobile Wound Documentation
Challenge▪ Reduce documentation effort with the same or higher documentation quality▪ Wound managers and nurses should be able to perform documentation independent
of location (even at the bedside)▪ Wound images: Data protection is not guaranteed when using digital cameras▪ Wound images: high error rate when manually assigning photos to patients
Solution▪ Wound documentation module fully integrated in i.s.h.med for use at the PC
workstation▪ Mobile wound documentation in native iOS app▪ Intuitive and modern UI design▪ Closed-loop wound photo documentation without media breaks and with direct
patient assignment
Benefit▪ Efficient support of documentation options for wound managers and nursing staff,
also directly at the patient bedside▪ Time saving and error reduction▪ Patient information possible directly at the bedside▪ Use of state-of-the-art technology in the SAP and App environment
AT
Österreichischer WirtschaftsverlagSecond Generation Outsourcing
Challenge▪ Stable and trouble-free operation is absolutely essential ▪ Cost reduction for central application operation▪ Optimization of operations, expansion of scalability for future applications,
integration of new services (messaging services, etc.)
Solution▪ Migration of the system landscape to the T-Center data center, Vienna▪ Compliance with the highest security standards in the twin-core data center▪ Smooth migration of systems in compliance with project specifications▪ Highly available MS-SQL database operation (24/7 on local Dynamic Service
Infrastructure)▪ Scalable infrastructure and project-specific monitoring / alerting▪ Provision of 2nd and 3rd level support▪ Direct contact with the software provider
Benefit▪ Flexible reaction to peak loads and market changes▪ Failure-free operation in a high-security data center▪ Attractive cost situation and high-performance access for all users▪ Compliance with defined availability values for migrated systems and applications
AT
WienerbergerFlexible Governance, Risk & Compliance (GRC) Solution from the Cloud
Watch customerstory
AT
Challenge▪ Group-wide compliance with DSGVO requirements ▪ Consideration of country-specific and organizational differences▪ Consolidated and centralized data collection and analysis▪ Onboarding of subsidiaries and their managers in different countries
Solution▪ Concept and implementation of a data protection management system based on the GRC Cloud
Service (risk2value software platform)▪ Early friendly user rollout and rapid implementation of feedback for highest possible user acceptance▪ Modular extension in a follow-up project: concept, implementation and integration of an information
security management system into the existing solution▪ Development of customized reports available at any time at the push of a button
Benefit▪ ast project implementation with fastest possible live use of the solution▪ Data entry in a central tool by responsible persons in the group countries▪ Integration and use of synergy effects of different GRC domains▪ GRC solution that adapts to the individual customer situation and requirements▪ Combined consulting approach: functional and technical expert advice▪ Time savings through preconfigured best practice process models, workflows and control catalogs
BKWAccelerating Digital Transformation with SAPChallenge▪ First Generation Outsourcing SAP▪ Scalability in the Cloud▪ Stability and reliability in operation▪ Data storage in Switzerland
Solution▪ SAP services from the private cloud in the T-Systems data center▪ Platform with zero downtime principle ▪ Stand-by systems made usable: Prerequisite are stable and reliable primary
systems
Benefit▪ Reduction of fixed costs ▪ Resources freed up can be concentrated on business application management▪ Greater flexibility allows, among other things, capacities to be dynamically
adjusted as required ▪ Maximum security, availability, performance and stability in the operation of
operational processes▪ More room for innovation, e.g. in the area of data and value creation management
.
“We receive elastic highest performance and maximum high availability for our critical infrastructures from T-Systems and we can focus on competition-differentiating innovation.
Michel FreyLeiter Business-Prozess-UnterstützungBKW Gruppe
CH
BSICustomer Management from the Open Telekom CloudChallenge▪ BSI offers solutions along the entire customer journey, e.g. CRM systems as software as a service▪ BSI's focus industries: banks and insurers with the highest requirements for certified security
standards and compliance from the cloud provider▪ In demand for the German market: hosting with a provider from Germany and open technology
standards
Solution▪ Software as a Service from the Open Telekom Cloud for customers in Germany▪ Infrastructure, virtual machines and object storage for data processing and storage▪ Open standards through OpenStack technology, building a container environment with the
Cloud Container Engine based on Kubernetes
Benefit▪ DSGVO-compliant data processing from certified German cloud▪ End customers' trust in Telekom as cloud provider▪ Consideration of customer wishes when designing the services of the Open Telekom Cloud▪ Compatibility of the cloud solution with all BSI applications and private or public clouds ▪ Platform independence thanks to OpenStack▪ Flexibility thanks to the structure of the container environment
.
“The Open Telekom Cloud best meets the diverse, high demands of our customers.
Matthias HobiCloud Lead, BSI AG
CH
ClariantGet off to a Successful Start
Challenge▪ Clariant depends on highly fail-safe and flexible IT systems▪ T-Systems has been operating the SAP landscape and SAP-related systems
since 1997▪ Continuous adjustments to the portfolio▪ The system landscape must be able to map these changes quickly
Solution▪ T-Systems supports Clariant, e.g. in the acquisition of Süd-Chemie and the move
of the Clariant data center to DCS 3.0▪ All business-critical core SAP applications run on T-Systems infrastructures▪ T-Systems operates the global SAP landscape with SAP Basis Services, 93 SAP
HANA® databases, SAP archiving services, SAP-related services and security services
Benefit▪ Specialty chemicals production runs fail-safe around the clock▪ Faster decisions thanks to complex reports at the push of a button▪ Flexible adjustments to the system landscape enable transformation▪ Services that can be called up on demand save investment in in-house hardware▪ T-Systems is perceived as a partner for business innovations
.
“T-Systems is our stable, reliable partner for the introduction and implementation of innovative solutions.
Bernd EhretHead of Global IT Application Development, Clariant AG
CH
Georg FischerSavings through Innovative and Scalable Platforms
Challenge▪ Modernization of central IT infrastructure in the areas of SAP, non-SAP, end-user
workplace, communication services and security▪ Basis for development in the direction of the Internet of Things, Industry 4.0, SAP
HANA, increasing use of mobile devices and Software as a Service (SaaS)
Solution▪ T-Systems Dynamic SAP and non-SAP environment▪ Worldwide workplace environment for employees (10,000 mailboxes, 6,000 laptops) ▪ Communication Services: Juniper switches, Layer 3 switches and routers, complete
archiving solution for the entire GF WLAN and worldwide access points▪ Centrally automated "Guest Voucher Solution" for guest access to the WLAN
Benefit▪ Savings through scalable platforms and storage ▪ Basis for direct cost reduction and future integration of SAP HANA▪ Detailed customer feedback and evaluations show: All these services for employee
workplace environments significantly improve customer satisfaction
CH
IWC SchaffhausenWithstanding the times – withInnovative Data HistorizationChallenge▪ In 2012, Sage ERP b2 was replaced by SAP ERP at IWC▪ Only a large part of the master and transaction data was transferred▪ Legacy data on two legacy servers and software with expiring maintenance▪ Customer service, spare parts procurement, sales need access▪ Data from around 150 years of watch history was stored in master books ▪ IWC wanted a cost-efficient and central archive solution for legacy data
Solution▪ Solution assessment to identify relevant legacy data▪ Detailed specification of data objects and development of data model for the new JiVS database▪ Transfer of complex parts list and data transfer to the real system▪ Implementation of a comprehensive query routine▪ 50 GB transferred from legacy ERP and 180 GB from the master records (scans)▪ Administration of the new JiVS database by IWC itself
Benefit▪ Customer, service and manufacturing data are cost-effectively stored on one JiVS platform▪ Saved updating of old server hardware and software▪ Reduced data volume and shutdown of two expensive legacy ERP servers▪ Savings in working time thanks to fast, convenient data access (80 users)▪ JiVS search function transferable to other business units▪ Further migrations of data subject to retention possible
CH
Die MobiliarSafeguarding the IT infrastructure with Disaster Backup Services
Challenge▪ Agile insurance company, flexible sourcing depending on business development▪ Immense data volumes of over 1.6 million customers must be backed up in
Swiss data centers▪ Disaster backup site required for the entire Mobiliar IT infrastructure
Solution▪ Housing of a total of 60 racks (approx. 160 m2) of Mobiliar with servers, storage,
communication, firewall▪ Physical and environmental services and security in the T-Systems data center.▪ Support of KATA tests of furniture according to expenditure▪ Development of infrastructure in the data center (WAN and LAN)
Benefit▪ 24/7 backup of all corporate data▪ Maximum cost transparency through pay-per-use model▪ First-class data center location at an optimal distance from the Mobiliar RZ,
highly secure and highly available
CH
ProfidataRobust Security in the Banking EnvironmentChallenge▪ Outsourcing of firewall management▪ Modernization of the firewall landscape▪ Relief of internal IT▪ Cost reduction
Solution▪ Managed firewall services including E-Mail Protect Pro▪ Incident, Problem, Change, Configuration and Release Management ▪ Monitoring and reporting▪ New appliances with software-defined functionalities▪ Automation
Benefit▪ Harmonization, consistently high level for all sites▪ Reduction of operational risks▪ No investments, cost reduction▪ Relief of internal resources▪ Additional self-service options
Managed Firewall Services from T-Systems relieve our internal IT team and ensure a permanently high security level for Profidata.
Martin FrolikMember of Management Board, Profidata
“
CH
Octopus Cloud AGLicense for Efficiency: Innovative Microsoft Licensing App from the CloudChallenge▪ The inventory scanner and the "Licensing Algorithm Engine" for calculating the licensing of the Octopus
SPLA Manager require appropriate computing and storage power▪ Highest requirements for data protection and security ▪ Quickly available IaaS▪ Personal consulting by an experienced partner right from the start▪ Scalable infrastructure services to support rapid business growth
Solution▪ Open Telekom Cloud as Infrastructure as a Service for the SaaS offering of Octopus Cloud AG▪ Operation in T-Systems' high-security data center in Biere, Germany▪ Short-term, flexible and on-demand sourcing of web, database and FTP servers ▪ Easy management via the self-service portal▪ Personal support from T-Systems right from the start▪ Telekom store as an option for a wide-ranging sales channel
Benefit▪ Faster, simpler and more cost-effective provision of infrastructure services than before▪ High degree of future security, even in the event of expansion▪ Immediate answers to questions through personal support▪ Pay-per-use pricing model saves investment costs for IT infrastructure▪ Existing budgets are freed up for further development ▪ Data protection and security in accordance with German data protection guidelines
CH
smartfactory@tugrazManufacturing Concepts of the Future
Concept▪ Learning factory for agile and data secure manufacturing▪ 300m2 at the campus of the TU Graz▪ Open to all interested companies, especially SMEs▪ Digitized production technologies can be tested without disrupting the
company's own operations▪ New manufacturing methods are also being researched, with which even small
quantities can be produced profitably and flexibly▪ Focus: Data security and reliability of computer-controlled production systems
Contribution T-Systems▪ Know-how in the area of Information Security & Big Data Analytics in a
production environment ▪ Focus on cyber security relevant aspects and attack detection▪ Responsible for securing the smartfactory@tugraz incl. firewall concept
AT
Watch referencestory
Data Market AustriaEstablishment of a Data Service Ecosystem in Austria
Concept▪ Project establishes a data service ecosystem with the following participants:
infrastructure provider, service provider, data provider, broker, data market customer, end user, research/education/development.
▪ Cornerstone:▪ Creation of a significantly improved technology base▪ Establishment of a data innovation environment▪ Provision of connected cloud systems▪ Development of pilot systems and innovative (end-user) applications
Contribution T-Systems▪ Creation of an interoperable cloud▪ Architecture expertise and portal development
AT
INNOSpaceRoom for Innovation
Concept▪ Unique combination of space, methods, network of professionals and events ▪ A place where innovations are accelerated and become visible▪ Part of an ecosystem and connected to other Innocenters worldwide▪ Provides a network of customers, makers, motivators, method gurus, developers,
artists and designers to help implement ideas▪ Offers various formats (INNOFactory, INNOAcadamy and INNOStrategy) to
support innovation processes
Contribution T-Systems▪ Development of joint solutions within the INNOSpace community ▪ Active partnership within the INNOSpace community: provision of
competencies, experience and international network of the Group ▪ Use of INNOFactory formats and INNOAcademy training for innovation ideas
CH
Avenir SuisseThinkTank for Economic and Social Issues
Concept▪ As an independent think tank, develops free-market, liberal and scientifically
based ideas for the future of Switzerland▪ The think tank identifies relevant topics, points out the need for action at an
early stage and develops proposals for solutions▪ Politically independent and unaffiliated▪ Develops scientific, primarily economically based reform proposals with its
own research team in exchange with research institutions
Contribution T-Systems▪ Active participation in all events, such as the traditional fall conference, the
monthly brown-bag lunches and the roundtable discussions▪ Participation as a guest at the annual dinners, which are organized
exclusively for the CEOs and chairmen of the companies' boards of directors
Foto
: ave
nir
-suis
se.c
h
CH