Communications and Collaboration Technology Communications and Collaboration Technology Trends to Watch in 2014 and BeyondTrends to Watch in 2014 and Beyond
Growth Opportunities and ThreatsGrowth Opportunities and Threats
Elka Popova, Program Director
Robert Arnold, Principal Analyst
Information & Communication Technologies
December 18, 2013
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Today’s Presenter
Elka Popova, Program Director
Frost & Sullivan
Connect with me on social media:
@epopova
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12 years of market analysis and strategic consulting expertise with a focus on enterprise
communications and next-generation technologies. Particular expertise in:
- Enterprise telephony and messaging
- Unified communications and collaboration
- Hosted/cloud-based communications and SaaS
- SIP trunking and VoIP access services
ca.linkedin.com/in/popovaelka
Today’s Co-Presenter
Robert Arnold, Principal Analyst
Frost & Sullivan
Connect with me on social media:
@RobArnoldUCC
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14+ years of communications market experience, including 10 years of market analysis
and strategic consulting. Particular expertise in:
- Unified communications and collaboration solutions
- Visual communications products and services
- Enterprise social networking
- Advanced communications infrastructure architectures
http://www.linkedin.com/in/robarnold4
Agenda
• Understanding Evolving Customer Needs
• The Four BIGGEST Market Disruptors in Enterprise
Communications and Collaboration
• Recommendations for IT Decision Makers
• Recommendations for Vendors
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Mega Cities and the Virtual Workplace
• Work from Anywhere, Anytime
• Increasingly Dispersed, but Highly Connected Workforce
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• City Sprawl and Growing Services Sector
Source: Frost & Sullivan analysis.
Virtualized Communications and Collaboration Solutions
Evolving Workforce Demographics
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Base: All respondents ( n=1,011).
Q32_1. Approximately what percent of your company's workforce currently consists of remote workers/telecommuters.
Q32_2. Approximately what percent of your company's workforce currently consists of mobile workers?
Q33a_1. Within the next three years, how do you expect the proportion of your company's remote workforce will change?
Q33a_2. Within the next three years, how do you expect the proportion of your company's mobile workforce will change? Source: Frost & Sullivan analysis.
UCC Value Proposition Remains Elusive
The largest proportion of IT decision makers agree that new regulatory requirements are driving up IT costs for their companies. Notably, 42% agree that their company’s understanding of UCC is limited.
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Source: Frost & Sullivan
Base: All respondents (n=1,028).
Q5. Please rate your level of agreement with the following statements.
Jump on the Bandwagon or Get Run Over
Hosted IP
Telephony
Lync
Social
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Telephony and Cloud
UCC
Social Collaboration
Mobilityand BYOT
Analytics
Source: Frost & Sullivan analysis.
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Wednesday, December 18, 2013
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For Additional Information
Britni Myers
Corporate Communications
Information & Communication Technologies
(210) 477-8481
Elka Popova
Program Director
Information & Communication Technologies
(416) 792-0160
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Robert Arnold
Principal Analyst
Information & Communication Technologies
(770) 436-7329
Craig Hays
Sales Manager
Information & Communication Technologies
(210) 247-2460