Ovum Trends to Watch 2014: Enterprise Collaboration and The Workplace of the Future

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The Workplace of the FutureTrends to Watch 2014

Richard Edwards, Principal Analyst, Ovum IT.

@redwards | [email protected]

EE Business Customer ForumEmirates Stadium, London, 5th November 2013

mailto:[email protected]

© Copyright Ovum. All rights reserved. Ovum is an Informa business.2

Ovum Enterprise IT: 2014 Trends to Watch

Industry Technologies

Insurance

Telecoms IT

Upstream Oil & Gas

Life Sciences Technology

Healthcare

Retail Banking

Education

Government Technology

Financial markets Technology

Utilities

Sports Technology

IT Services

CRM Outsourcing

Cloud Services

Bundled Outsourcing

The Enterprise Data Center

UK IT Services

Social Media Outsourcing

Enterprise Software

Big Data

Business Process Management

Customer Relationship Management

Enterprise Content Management

Cloud Computing

Security

Data Center Technology

Software Development & Lifecycle Management

Integration

IT Service Management

Business Intelligence

Consumer IT & Integrated Media

Enterprise Mobility

Enterprise Collaboration

Digital Marketing & Connected Consumer Technology

Media & Broadcast Technology Services


Ovum Telecoms: 2014 Trends to Watch

Datacenter

Components

TV and Video

Social Messaging

Mobile Commerce

Devices & Platforms

Enterprise Telecoms

Customer Experience and Interaction

Network Infrastructure

Regulation

Telco Operations

Wholesale


Catalyst:Driving productivity of the connected employee

Every enterprise employee is first and foremost a consumer, so the impact of consumer information and communications technologies will affect even more businesses and institutions as the workforce engages through devices and apps in 2014.

New and novel devices will continue to meld with clever and sophisticated apps in ways that business and IT leaders have not yet been able to imagine.

When combined with new web services and experimental external data sources, the resulting IT cocktail will have unpredictable and potentially disruptive market effects.


Key messages:

The relationship between employee, IT department, and technology/services providers generates both contention and opportunity.

Employees are clamoring for next-generation collaboration solutions that embrace human-centered design and do a better job of meeting their particular needs.

Enterprise social networking products are evolving rapidly beyond the activity stream as vendors seek to differentiate their products in a crowded market.

File sync and share solutions reshape collaborative activities by making documents and application data securely available and actionable on any device.

Microsoft is attempting to find its stride as it transitions from software and services to a devices and services company: Microsoft 3.0.


The Ovum View:

Employee frustration and operational latency are increasing as the workforce tries to do today’s job with yesterday’s tools.

As a result, empowered employees are self-selecting applications on their own devices and using cloud services to get the job done.

Experienced CIOs have seen this occur once before when the PC displaced the green screen, and they are now ready to manage the transition once more: from siloed to social; programs to apps; and on-premise to cloud.

Continued growth in the use of employee-owned devices and self-selected applications is changing the face of end-user computing, and nowhere else is this more evident than in the enterprise collaboration market.


Source: Wikimedia

Herbert Marshall McLuhan (1911 –1980)A Canadian philosopher of communication theory.

We shape our tools, and thereafter our tools shape us.

Our Age of Anxiety is, in great part, the result of trying to do today’s jobs with

yesterday’s tools.


EMPLOYEES CLAMOR FOR NEXT-GENERATION COLLABORATION SOLUTIONS

Email is considered a blunt instrument when fast-paced, multiparty collaboration is required.

Enterprise collaboration vendors switch to a "mobile first" strategy.

4G networks, generous mobile data plans, and affordable roaming tariffs change the way people work.


RAPIDLY EVOLVING ENTERPRISE SOCIAL NETWORKING PRODUCTS

Enterprise social networking solutions provide a real alternative to “doing business by email”.

The enterprise social network provides a platform from which organizations can address the human-centered needs of employees.

Enterprise social networking is a feature of connected business processes and enterprise applications.


FILE SYNC AND SHARE SOLUTIONS ARE RESHAPING COLLABORATIVE ACTIVITIES

Vendors find new ways to differentiate their products and services

Content collaboration platforms partner with enterprise social networking solutions


MICROSOFT IS ATTEMPTING TO FIND ITS STRIDE

Windows XP "end-of-life" gives a moderate kick to PC upgrades and Windows 8 adoption.

The reach and range of Office 365 is extended by mobile and social.


Technology Influence and Transition

Employee-driven

Vendor-driven

Employer-driven

Consumerization of IT

Vendor product push

Industry solution pull

Employee

Vendor/SupplierEmployer


Recommendations for enterprises

Update the tools used by employees to reshape the business

Focus on managing employee and management attitudes to change.

Start thinking beyond linear, incremental change.



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