Coca ~ Cola Quality Management System

Presented By ~Isha Joshi

What is Quality Management System

A quality management system is a management technique used to communicate to employees what is required to produce the desired quality of products and services and to influence employee actions to complete tasks according to the quality specifications.

The Coca ~ Cola Management

System (TCCMS)

TCCMS is there integrated quality management program, which holds all of their operations system wide to the same standards for production and distribution of their beverages.With TCCMS it is insured that- The understanding of quality

becomes a state of corporate culture

All management systems are integrated and are executed in cooperation

Senior management within each task unit plays an active role in quality management,

Work focused on precautions is carried out as a management tool

Standard reporting principles are formed

Easy access is provided to consumer and stakeholder expectations in developing new products and services

Problem solving methods and tools are defined for ensuring continuous development.

How the Coca ~

Cola Management System

Works

TCCMS works through a pyramid model.

Each one of the three main façades of the pyramid consists of the following four layers –

Quality

Safety

Environmental

The Commitment:The Coca-Cola System is committed to being beneficial and providing innovation contributions to all stakeholders.Policy:Policies relating to the environment, safety and quality are located on the three façades of the pyramid.Audit:Control and compliance to regulations so as to ensure performance is assured within the management system.Control:The regular control of the entire performance is obligatory. In accordance with the Quality Management System Standard the management system is in compliance with the principles of the ISO Standard9001:2000.

Duties & Responsibilities of

Business Units

ensuring that the work plan and goals are understood by all employees

forming a Quality Guide providing necessary records and

documents developing and implementing a

Case Management and Crisis Solution syllabus in order to prevent any harm from coming to the consumers, assets, image and the TCCC trademarks

determining and improving skills necessary for the safe and effective practicing of the work for every position and employee

implementing a syllabus for the measuring and analysing of customer satisfaction, implementing an �inspection syllabus for monitoring compliance with the Quality Management System Standard, other TCCC requirements, goal evaluation, the effectiveness of the application and quality system

implementing a syllabus for monitoring consumer communication

continuous improvement of the quality management system by using corrective and preventive measures

forming a team empower

Management Responsibilities

Commitment

CustomerFocus

QualityPolicyPlanning

The global nature of Coca – Cola requires that their system has the highest standards and processes to ensure consistent quality -- from our concentrate production to our bottling and product delivery.

To ensure such consistency and reliability, the Coca-Cola system is governed by the Coca-Cola Operating Requirements (KORE), a new management system which replaced TCCMS in January 2010.

Coca ~ Cola Operating

Requirements

KORE guarantees the highest standards in product safety and quality, occupational safety and health and environmental standards across the entire manufacturing and distribution process.

Outlines clear requirements for the policies, specifications and programs that guides the operations.

Integrates business and quality objectives and aligns them with consistent metrics to monitor performance.

Integrates preventive action as a management tool with more rigorous demands when introducing new products and services.

Incorporates Hazard Analysis and Critical Control Points (HACCP) into the system standards.

Manages risks in the bottling operations and across the supply chain.

Defines problem-solving methods and tools to drive consistent quality with improvements.

The new KORE focuses on quality and sustainability to meet current and future stakeholder demands.Quality and operational control no longer comes from the top down, but, instead, is the responsibility of the people in the operations at all levels of the supply chain.Coca-Cola ensures that the world’s most acknowledged Quality Assurance mechanisms have tested your drink before you taste your favourite beverage. The Coca-Cola quality system Assurance layer meets the intent of international standards ISO 9001:2000, ISO 14001 and OHSAS 18001. SGS and Lloyds of London, internationally recognized registrars, benchmarked The Coca-Cola Quality System against ISO 9001:2000(Quality) and ISO 14001(Environmental).

KORE Policy StatementIt revolves around the following focus areas – Supplier Management: production of

high-quality finished products using the best available raw materials.

Global Governance: assurance that our products and services meet or exceed the expectations of our customers, consumers and other stakeholders.

Continuous Improvement across our global system

Productivity: operation of the lowest-cost manufacturing and logistics while maintaining our quality excellence.

QUALITYPOLICY

Each organizational level within the Coca-Cola system must adhere to the following objectives –Gold Standard of QualityProduce, store, handle and distribute intermediate and final products of the Company in accordance with approved processes and procedures that meet The Coca-Cola Company requirements and specifications.Management SystemsImplement quality policy, standards and management programs; ensure the provision of resources necessary to achieve the organization’s quality objectives; and foster continual improvement in quality performance.

Risk Assessment and ManagementIdentify, evaluate and proactively address quality risks and emerging trends. Use internal and external assessments to ensure compliance with Company and applicable legal requirements.Incident Management and Crisis Resolution (IMCR)Handle incidents in a manner that protects our customers and consumers, as well as the image and trademarks of the Company.

Manufacturing• Coding and Labelling: Finished products and fountain syrup have a legible date code and areproperly labelled.• Processing and Filling: Equipment and manufacturing processes produce products that are fi tfor purpose and meet the specifications of the Company.• Monitoring and Control: Processes are capable and are continually assessed and monitored.

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