By
Zaini Abdul Wahab
Key elements TO SHAPE YOUR REPUTATION
Reflect your APPEARANCE,BEHAVIOUR,
CONDUCT & VERBAL-NON VERBAL COMMUNICATION
Impressions shaped by DAILY ACTIONS,COMMON PRACTICES
& FOUNDATION PRINCIPLES
Affects public perception with
our goal to CREATE POSITIVE &
ENDURING IMPRESSION
PROFESSIONAL IMAGE
To understand common human
perception & basic of elements in image
building
To have basic understanding of
professional acceptable attitudes &
mannerisms
We often mix or comfortable with people
who are with “similar” types of attire with us
Women tend to be more fashion conscious compare to men
Men often being misunderstood
whenever they tried new fashion especially for middle aged men
Good professional appearance strongly
related with higher ranks/positions
Quality of work
Responsiveness & Customer Service
Accountability
Overall presentation
Communication
Verbal
Written
Listening ability
Social networking person
Reputation
Dress to impress – your image matters
Sharpen your social skills
Get a mentor
Build your personal brand – stand out with distinction
Grow and nurture network
Be likeable-adopt positive attitude
Do not ignore unwritten rules
› Can create win-win results
› Be observant
› Gather information from experienced & trusted people from within
Do not be inflexible
Do not misrepresent yourself › Trust & integrity as guiding
principles
Do not shirk responsibility or point fingers
Identify troubling conditions/ situations
Become aware of thoughts & beliefs
Challenge negative /inaccurate thinking
Adjust your thoughts &beliefs
All-or-
nothing
thinking
Mental filtering
Converting positives
into negatives
Jumping to negative
conclusions
Mistaking feelings for
facts
Self put-downs
ADJUST YOUR
THOUGHTS &
BELIEFS
Use hopeful statements
Forgive yourself
Avoid 'should' & 'must' statements
Focus on the positive/strengths
Relabeling upsetting thoughts