ETIQUETTEETIQUETTE

ETIQUETTEETIQUETTE

Part I - MeaningPart I - Meaning Part II - Relevance to contextPart II - Relevance to context Part III - Business etiquettePart III - Business etiquette Part IV - Dress etiquettePart IV - Dress etiquette Part V - Dining etiquettePart V - Dining etiquette Part VI - Cell phone etiquettePart VI - Cell phone etiquette

Part – I : MeaningPart – I : Meaning

The The conventionally acceptedconventionally accepted standards of proper social or standards of proper social or professional behavior. An professional behavior. An unwritten code.unwritten code.

Part II : Relevance to Part II : Relevance to ContextContext

There has been a shift in emphasis There has been a shift in emphasis for a professional to excel not only in for a professional to excel not only in his/her core competencies but also his/her core competencies but also acquire skill sets that would increase acquire skill sets that would increase his/her employability and enable his/her employability and enable them to be brand ambassadors for them to be brand ambassadors for their organizations their organizations at all timesat all times..

Part III – Business Part III – Business EtiquetteEtiquette

Business etiquette is the Business etiquette is the conventionally accepted norms of conventionally accepted norms of professional behavior. It isn't meant professional behavior. It isn't meant to be stuffy or formal. It's really to be stuffy or formal. It's really about being kind, considerate and about being kind, considerate and respectful.respectful.

7 golden rules.7 golden rules.

7 Ways To Succeed 7 Ways To Succeed With Business With Business EtiquetteEtiquette 1. Make an investment in your 1. Make an investment in your

professional future by selecting a good professional future by selecting a good business wardrobe.business wardrobe.

2. Every day is made up of a series of 2. Every day is made up of a series of meetings and greetings. Whether you are meetings and greetings. Whether you are making the initial contact with a client, making the initial contact with a client, colleague or vendor or having a follow up colleague or vendor or having a follow up contact, you need to impress at every contact, you need to impress at every level .level .

3.Today's business environment is 3.Today's business environment is becoming increasingly more becoming increasingly more global. There is no one set of rules global. There is no one set of rules that applies to all international that applies to all international visitors so your research will need visitors so your research will need to be done for each international to be done for each international visitor you host.visitor you host.

(Gen Arjun Ray’s Eg)(Gen Arjun Ray’s Eg)

4. If you want to be successful, grow 4. If you want to be successful, grow your business and develop good client your business and develop good client relationships, find out how your clients relationships, find out how your clients want to communicate. Just because you want to communicate. Just because you think that e-mail is the most efficient think that e-mail is the most efficient tool doesn't mean that your clients or tool doesn't mean that your clients or prospects like to sit in front of a prospects like to sit in front of a computer all day. Some may prefer to computer all day. Some may prefer to use the phone so that they can discuss use the phone so that they can discuss issues and gauge reactions. Others issues and gauge reactions. Others may be more comfortable meeting with may be more comfortable meeting with you in person. Respecting your client's you in person. Respecting your client's communication preferences is not just communication preferences is not just a courtesy, it's good business. a courtesy, it's good business.

5. Pay attention to how you 5. Pay attention to how you communicate over the telephone. Very communicate over the telephone. Very often the telephone is the first and only often the telephone is the first and only contact that you have with customers. contact that you have with customers. Make it the best experience you can by Make it the best experience you can by smiling when you answer the phone smiling when you answer the phone (even if the last person you talked to was (even if the last person you talked to was rude), answer on the first ring or rude), answer on the first ring or certainly no later than the third ring. Ask certainly no later than the third ring. Ask permission and wait to hear the answer permission and wait to hear the answer before you put someone on hold. You will before you put someone on hold. You will win customers and influence clients win customers and influence clients every time you use good phone skills. every time you use good phone skills.

6. When something goes wrong at 6. When something goes wrong at work and a colleague, customer or work and a colleague, customer or manager chews you out, keep your manager chews you out, keep your cool. Even when you didn't cause the cool. Even when you didn't cause the problem you can use these four steps problem you can use these four steps to help diffuse the situation: apologize to help diffuse the situation: apologize even if you are not at fault, even if you are not at fault, sympathize with the person who is sympathize with the person who is upset, offer to help in any way you can upset, offer to help in any way you can even if you didn’t cause the problem even if you didn’t cause the problem and take action to deliver on any and take action to deliver on any assistance that you agreed to give. assistance that you agreed to give.

7. Conducting business over 7. Conducting business over meals is a ritual that has existed meals is a ritual that has existed for centuries. for centuries.

Part – IV : Dress Part – IV : Dress EtiquetteEtiquette The Queen of England is reported to have The Queen of England is reported to have

told Prince Charles, "Dress gives one the told Prince Charles, "Dress gives one the outward sign from which people can outward sign from which people can judge the inward state of mind. One they judge the inward state of mind. One they can see, the other they cannot." Clearly, can see, the other they cannot." Clearly, she was saying what many people are she was saying what many people are reluctant to accept; that people judge us reluctant to accept; that people judge us by the way we dress. In all situations, by the way we dress. In all situations, business and social, our outward business and social, our outward appearance sends a message.appearance sends a message.

Dress EtiquetteDress Etiquette

At workAt work At social gatheringsAt social gatherings At informal get togethersAt informal get togethers

How you dress depends on four factors: How you dress depends on four factors: the industry in which you work, the job the industry in which you work, the job you have within that industry, the you have within that industry, the geographic area in which you live; and geographic area in which you live; and most importantly, what your client most importantly, what your client expects to see.expects to see.

Men & Women’s dress code.Men & Women’s dress code.

Men’s formalsMen’s formals

The quality of the material speaks as The quality of the material speaks as loudly as the color and can make the loudly as the color and can make the difference between sleaze and suave.difference between sleaze and suave.

Shoes should without question be Shoes should without question be conservative, clean and well polished. conservative, clean and well polished. Lace-up shoes are the choice over slip-Lace-up shoes are the choice over slip-ons or flip flops. ons or flip flops.

Socks should be calf-length or above. Socks should be calf-length or above. Make sure they match not only what Make sure they match not only what you are wearing, but also each other. you are wearing, but also each other.

Belts need to match or closely coordinate Belts need to match or closely coordinate with your shoes. Once again, quality with your shoes. Once again, quality counts.counts.

A solid white or blue dress shirt with long A solid white or blue dress shirt with long sleeves offers the most polished look. The sleeves offers the most polished look. The more pattern and color you add, the more more pattern and color you add, the more the focus is on your clothing, rather than the focus is on your clothing, rather than your professionalism your professionalism

Keep jewelry to a minimum.Keep jewelry to a minimum. Personal hygiene is part of the success Personal hygiene is part of the success

equation. Freshly scrubbed wins out over equation. Freshly scrubbed wins out over heavily fragranced. Save the after-shave heavily fragranced. Save the after-shave for after hours, but never the shave itself. for after hours, but never the shave itself.

.

Women’s apparelWomen’s apparel

Western wearWestern wear SariSari ChudidarChudidar Ethnic dressesEthnic dresses

Part - V : Dining Part - V : Dining EtiquetteEtiquette At cocktail partiesAt cocktail parties

At restaurants/formal dinners.At restaurants/formal dinners.

At buffetsAt buffets

At cocktailsAt cocktails After working the room a while, you After working the room a while, you

decided to eat. Of course, you stopped at decided to eat. Of course, you stopped at the bar first. So with drink in hand, you the bar first. So with drink in hand, you headed for the hors d'oeuvres, picked up headed for the hors d'oeuvres, picked up the chicken on a skewer, dipped it into the chicken on a skewer, dipped it into the sauce and took a bite. Unfortunately the sauce and took a bite. Unfortunately the chicken didn't slide right off the the chicken didn't slide right off the skewer so you began tugging at it with skewer so you began tugging at it with your teeth. About that time the boss your teeth. About that time the boss walked up. There you were with a glass walked up. There you were with a glass in one hand, chicken in the other and in one hand, chicken in the other and sauce running down your chin. Two sauce running down your chin. Two questions came to mind: how did you get questions came to mind: how did you get into this mess and how are you going to into this mess and how are you going to get out of it? An ounce of prevention was get out of it? An ounce of prevention was definitely worth a pound of cure. definitely worth a pound of cure.

Do one thing at a time. Either have a drink or a Do one thing at a time. Either have a drink or a bite to eat. bite to eat.

Avoid any foods that may get messy. If you do, Avoid any foods that may get messy. If you do, have a napkin in hand help you manage the have a napkin in hand help you manage the runoff. Hold a napkin under any food eaten with runoff. Hold a napkin under any food eaten with your fingers. your fingers.

When food is served with a toothpick, discard it When food is served with a toothpick, discard it properly.properly.

And keep in mind that double dipping is And keep in mind that double dipping is forbidden. forbidden.

If you end up with something in your mouth that If you end up with something in your mouth that you don't like or can't chew, transfer it from your you don't like or can't chew, transfer it from your mouth to your napkin when no one is looking. mouth to your napkin when no one is looking.

Proceeding with caution and Proceeding with caution and remembering that these events remembering that these events are not about the food will keep are not about the food will keep you out of embarrassing you out of embarrassing situations. situations.

DON’T OVERDO THE ALCOHOLDON’T OVERDO THE ALCOHOL

Restaurants/Formal Restaurants/Formal dinnersdinners

Layout of the tableLayout of the table Table mannersTable manners DOs & DontsDOs & Donts Conducting business over a meal.Conducting business over a meal.

Table layoutTable layout

1. Your plate is in the 1. Your plate is in the center. center.

2. Knives and spoons 2. Knives and spoons are on your right, and are on your right, and forks and your napkin forks and your napkin on the left.on the left.

3. Liquids (e.g., your 3. Liquids (e.g., your water) go to your water) go to your right. right.

4. Solids (e.g., bread 4. Solids (e.g., bread plate) go on your left. plate) go on your left.

Table mannersTable manners

There are so many rules about There are so many rules about proper table manners that it proper table manners that it would take forever to list every would take forever to list every nitpicky item. So let's move right nitpicky item. So let's move right to the meal. to the meal.

Tips for happy diningTips for happy dining

1. For all questions involving etiquette, 1. For all questions involving etiquette, just use your just use your brainsbrains

2. Never do anything until the host does 2. Never do anything until the host does it first( table napkin)it first( table napkin)

3. Use your utensils from the outside in.3. Use your utensils from the outside in. ( Soup spoon, use of knife & fork, ( Soup spoon, use of knife & fork,

indication of open and closed plates)indication of open and closed plates)

4.If you're not sure what to do, wait and see 4.If you're not sure what to do, wait and see what your neighbor does. what your neighbor does.

5.. Do not put the entire soup spoon in your 5.. Do not put the entire soup spoon in your mouth.mouth.

6..You should never let any utensils, once used, 6..You should never let any utensils, once used, EVER touch the table again. (rice & noodles)EVER touch the table again. (rice & noodles)

7.If you spill something, don't make a big deal 7.If you spill something, don't make a big deal of it.of it.

8. Finger bowl technique.8. Finger bowl technique.

Simple rulesSimple rules

Ensure fresh breath.Ensure fresh breath. don't grab food. don't grab food. don't talk with your mouth full .don't talk with your mouth full . chew with your mouth closed and no noise. chew with your mouth closed and no noise. excuse yourself if you get up to go excuse yourself if you get up to go

somewhere (e.g., bathroom, to make a call). somewhere (e.g., bathroom, to make a call). don't pick something out of your teeth (just don't pick something out of your teeth (just

excuse yourself to the bathroom). excuse yourself to the bathroom). don't leave lipstick smears on anything. don't leave lipstick smears on anything. don't put crap on the table (meaning a purse, don't put crap on the table (meaning a purse,

papers, keys) .papers, keys) . don't smoke. don't smoke. don't tilt or squirm in your chair. don't tilt or squirm in your chair.

PacingPacing

PacingPacing This is not the Indy 500, and the food This is not the Indy 500, and the food

is not going to walk away. So take your is not going to walk away. So take your time! Try to keep the same eating time! Try to keep the same eating pace as your host, so that you all finish pace as your host, so that you all finish at the same time. It is not a at the same time. It is not a compliment when someone leans over compliment when someone leans over and says "Boy, good thing you didn't and says "Boy, good thing you didn't eat the plate"?"eat the plate"?"

FinishingFinishing

Place your napkin next to your plate on the Place your napkin next to your plate on the table (but again, NEVER until everyone is table (but again, NEVER until everyone is done eating and drinking). Place it loosely done eating and drinking). Place it loosely (not twisted or crumpled) and don't put it on (not twisted or crumpled) and don't put it on the chair. And after the bill is paid, stand up, the chair. And after the bill is paid, stand up, make sure you have your belongings, thank make sure you have your belongings, thank the host and get the hell out of that the host and get the hell out of that oppressive environment of manners and oppressive environment of manners and etiquette and whatnot. Now you can go etiquette and whatnot. Now you can go home, put your feet on the coffee table, and home, put your feet on the coffee table, and eat as we were all meant to.eat as we were all meant to.

Happy dining! Happy dining!

How to Conduct How to Conduct Business Over a MealBusiness Over a Meal Keys to a successful meal include;Keys to a successful meal include;

(1) To have a purpose. (1) To have a purpose. (2) Never ask a guest where they would like to (2) Never ask a guest where they would like to dine; the burden of choice is on the host, not dine; the burden of choice is on the host, not the guest, and be sure to select a convenient the guest, and be sure to select a convenient location. location. (3) Never, never, never, invite someone to a (3) Never, never, never, invite someone to a club that permits discrimination...sexual, club that permits discrimination...sexual, religious, or racial. religious, or racial. (4) No phone calls at the table (If you do, be (4) No phone calls at the table (If you do, be aware that is announcing that anyone who aware that is announcing that anyone who calls is more important than the real live calls is more important than the real live person you have sitting next to you.). person you have sitting next to you.). (5) Take charge the moment the meal begins. (5) Take charge the moment the meal begins.

Six ways to lose a dealSix ways to lose a dealover a business meal.over a business meal.

1) Table hop. 1) Table hop.

(2) Talk about yourself. (2) Talk about yourself. (3) Indulge in too much small talk. (3) Indulge in too much small talk. (4) Eat too quickly or too slowly. (4) Eat too quickly or too slowly. (5) Cellular phone conversation at the (5) Cellular phone conversation at the table. table. (6) Arrive on the wrong day, time, or (6) Arrive on the wrong day, time, or location. location.

Part VI - Cellular Part VI - Cellular Phone EtiquettePhone Etiquette 1. Avoid taking or using your 1. Avoid taking or using your

cellular phone at a restaurant, cellular phone at a restaurant, movie, place of worship, or movie, place of worship, or meetingmeeting

2. Limit your conversation on a 2. Limit your conversation on a plane or in close quarters plane or in close quarters

3. Use a quiet voice 3. Use a quiet voice 4. Do not let your phone ring 4. Do not let your phone ring

where it can create a disturbance where it can create a disturbance

5.. Do not allow a phone call to 5.. Do not allow a phone call to interrupt the presence of a “live” interrupt the presence of a “live” person. person.

6. Refrain from using a cellular 6. Refrain from using a cellular phone while driving. phone while driving.

7.Ringtones.7.Ringtones.

Discussion/Queries ?Discussion/Queries ?

Thank you Thank you forfor the the interest shown.interest shown.