Module: PRO-TECHImplementation Questionnaire
1: BASICS
NOTE:This information is specific to the PRO-TECH Module.
1. Financial Institution Name
2. Address
3. City, State Zip
4. Time ZoneUse dropdown to select
5. NOTES
6. Does FI have duplicate account numbers within the deposit application(s)? Yes No
7. Do you receive ACH transactions on behalf of other financial institutions? Yes No
8. Does the FI offer Debit Blocks today? Yes No
9. Does the FI offer Debit Filters today? YesWould you like to import the Debit Filter Companies into PRO-TECH?
Yes No
No10. NOTES
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2: CONTACT INFORMATION
NOTE:This information is specific to the PRO-TECH Module.
Primary ContactContact Name 11. Email Address 12. Phone Number 13.
Project ManagerContact Name 14. Email Address 15. Phone Number 16.
MarketingContact Name 17. Email Address 18. Phone Number 19.
Implementation Manager
Contact Name 20. Email Address 21. Phone Number 22.
Operations Manager
Contact Name 23. Email Address 24. Phone Number 25.
Information Technology
Contact Name 26. Email Address 27. Phone Number 28.
Additional ContactContact Name 29. Title 30. Email Address 31. Phone Number 32.
Additional ContactContact Name 33. Title 34. Email Address 35. Phone Number 36.
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3: FILE DETAILS & PROCESSING
37. Which vendor supplies the ACH processing system for the FI?
38. Which files will FI be sending to PRO-TECH? One combined file Multiple files per day
A file B file C file D file E file F file Other: 39. What time does FI receive and process incoming ACH transactions?
40. What time will ACH files be loaded to PRO-TECH?
41. Do all ACH files that will be sent to PRO-TECH have a unique Date, Time
and/or Modifier? Yes No
42. Are there leading zeros on account numbers that need to be ignored? Yes No
43. Should the routing number be ignored when matching? Yes No
44. Are there spaces within the account numbers that need to be stripped? Yes No
45. Are there dashes within the account numbers that need to be stripped? Yes No
46. NACHA file format for account numbers is to start at position 13. Will this be the case with files sent from FI?
Yes NoProvide specifics:
47. NACHA file format for account numbers is left justified. Will this be the case with files sent from FI?
Yes NoProvide specifics:
48. Do you receive ACH transactions on behalf of other financial institutions? No Yes
49. Routing number(s)Primary routing number: Additional routing number(s):
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4: FUNCTIONALITY
See Implementation and Operational Guide for more details
50. Select the PRO-TECH Processing MethodPost & Notify: Post debits to accounts. If returned, create credit offset at end of day
Return File to FED/Re-credit File to Core Return File to ACH Processing System/Will not use Re-credit File
Suspend: Suspend debits & post to accounts at end of day; if returned, no posting occurs
51. Waive WSUD for Same-Day Returns? Yes No
52. Require WSUD for business account when receiving transactions with consumer SEC codes?
Yes No
53. Business accounts - Select timeline to decline transactions with SEC codes CCD & CTX
Same business day as file loaded regardless of settlement date Next business day from settlement date
54. Business accounts - Select timeline to decline transactions with SEC codes ARC, BOC, POP, PPD, RCK, TEL, WEB
Same business day as file loaded regardless of settlement date Next business day from settlement date 58 days from settlement date
55. Consumer accounts - Select timeline to decline transactions regardless of SEC code
58 days from settlement date56. Specify the end of day cutoff time
Use dropdown to select : Use dropdown to select Use dropdown to select Use dropdownto select
57. Select the End of Day File format Default: Line Feed (Unix) Carriage Return/Line Feed (Windows) No End of Line Other
58. NOTES
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5: NOTIFICATION SETTINGS
This section applies to the messages generated by the PRO-TECH module. This would include alerts sent to customers.
59. Product Name PRO-TECH Other:
60. Notification Methods Email
SMS61. FI Support Phone
Phone: Email:
62. Email AddressesFrom Email: Reply To: Direct Undeliverable To:
63. NOTES
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6: BILLING FUNCTIONALITY
Establishing a rate card is a step required prior to establishing any Client Profiles. Below is a list of the available fields with both the analysis and hard charge rate cards. At least one field must be completed.
64. Analysis Billing - PRO-TECH Fees: specify 1 - 10-digit service codePRO-TECH Setup Fee One-Time Not ApplicablePRO-TECH Monthly Fee Recurring Not ApplicableAccount Setup Fee One-Time Not ApplicableAccount Monthly Fee Recurring Not ApplicableWritten Statement Completion Recurring Not ApplicableWritten Statement Retrieval Recurring Not ApplicableAdd To Approved List Recurring Not ApplicableUser Return Fee Recurring Not ApplicableUser Approve Fee Recurring Not Applicable
65. Hard Charge Billing - PRO-TECH Fees: specify dollar amountPRO-TECH Setup Fee One-Time Not ApplicablePRO-TECH Monthly Fee Recurring Not ApplicableAccount Setup Fee One-Time Not ApplicableAccount Monthly Fee Recurring Not ApplicableWritten Statement Completion Recurring Not ApplicableWritten Statement Retrieval Recurring Not ApplicableAdd to Approved List Recurring Not ApplicableUser Return Fee Recurring Not ApplicableUser Approve Fee Recurring Not Applicable
66. NOTES
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7: DATA EXCHANGE BETWEEN PRO-TECH & FI
FROM FI TO PRO-TECH67. Select method for Inbound Foreign Data Exchange from FI to PRO-TECH
FIIT SFTP FED Information Extract File Other
68. What is the ACH file format for Inbound Foreign File(s)? NACHA Format Other
69. Select Data Exchange method for On-Us Transactions from FI to PRO-TECH N/A FIIT Direct Send FED Information Extract File Other
70. What is the ACH file format for On-Us Transactions? N/A NACHA Format Other
71. NOTES
FROM PRO-TECH TO FI72. Select data exchange method from PRO-TECH to FI
FIIT Direct Send FED Information Extract File Other
73. NOTES
8: ELECTRONIC SIGNATUREI have completed the PRO-TECH Implementation Questionnaire. I understand that any changes after submitting this document to ACH Alert may require a change request and charges may be incurred.
Completed by: Date:
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