Tittle Goes here… 29 OCTOBER 2014
ANNUAL REPORT PRESENTATION
1
DELEGATION
COUNCIL MEMBERS:
• Mr Thula Bopela : Chairperson of Council
• Mr Joy Rathebe : Deputy Chairperson of Council
• Major Gen: Cynthia Phillison : Council Member
• Adv. Nontokozo Mthembu : Council Member
• Mr Benjamin Ntuli : Council Member
MANAGEMENT TEAM
• Mr Manabela(Sam) Chauke : Director
• Adv. Philani Mthethwa : Deputy Director Law Enforcement
• Mrs Portia Mngomezulu : Deputy Director Finance and Admin
• Ms Mpho Mofikoe : Deputy Communication and Training
• Ms Zanele Mthembu : Corporate Secretary
2
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OVERVIEW BY DIRECTOR
3
OVERVIEW BY THE DIRECTOR
Introduction by the Chairperson of Council
Overview by the Director
Last Budget Briefing – July 2014
Service delivery matters (Core Business report )
2013/14 Organizational performance by Director
Action plan on Report of Auditor General
Medium Term Revenue Fore-Cast
4
OVERVIEW BY THE DIRECTOR
Areas of improvement Outcomes
1. Managed to stabilize the Authority
- 75% planned targets were achieved
- Unqualified Audit opinion achieved
2. Financial Performance - Revenue increase by R10,2 million from
R160,05 million in 2012 to R170,25 million
in the year under review.
- Liquidity ratio improved to 3,40:1 from 1,91:1
in 2012/2013
- Reduce employee costs by 14% from R 76,1
million in 2012/13 to R 65.3 million this
year.
3. Service Delivery - Compliance inspections improved by 13,62% from 23 827 in 2012/13 to 27 073
4. Stakeholder Engagements - 4 new compliance forums were established
- 26 compliance awareness and education
workshops conducted in all 9 province's
5
LAST BUDGET BRIEFING JULY 2014
Matters Raised Progress on action taken
1. Corporate head office in Centurion
- Lease agreement expires in 2016
2. Disposal of previous head office in Arcadia (Pretoria)
- Awaiting national treasury to complete feasibility study for the erection of new offices at Arcadia site
- Minister to take final decision on way forward
3. Appointment of CFO - Council conducted interviews and appointment pending
4. Contingent liability
- Annual fees not implemented due to interdict - Contingent liability for fees will be provided
5. Progress on SIA Matter - SCA upheld SIA appeal with no order to refund providers
- Authority applied for leave to appeal /SIA lodged cross appeal for refunds at Constitutional Court
6
ORGANISATIONAL STRUCTURE
7
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LAW ENFORCEMENT
8
COMPLIANCE INSPECTIONS CONDUCTED
23827
27073
3583 4283
20244 22790
2012/13 2013/14
COMPLIANCE INSPECTIONS CONDUCTED AT SECURITY SERVICE PROVIDERS
Total Inspections Conducted Security Business Inspections Security Officer Inspections
9
PROVINCIAL BREAKDOWN OF INSPECTIONSCONDUCTED AT SECURITY SERVICE PROVIDERS
6721
2807
904
1699 1093
3805
2929
3869
6070
1215 1609
1287
2768
6709
1899
5515
2012/13 2013/14
10
NUMBER OF INSPECTIONS ACCORDING TO SECURITY BUSINESS SIZE
1593
1958
346 365 424 476
2012/13 2013/14
Small Businesses Medium Businesses Large Businesses
11
ENFORCEMENT INVESTIGATIONS
2082 2015
1540 1512
542 503
2012/13 2013/14
Total Investigations Security Business Investigations Security Officer Investigations
12
CRIMINAL INVESTIGATIONS/CASES
727 740
197 301
1301
1740
2012/13 2013/14
Criminal Investigations Reported Finalized Pending
13
DOCKETS ACCORDING TO SECURITY BUSINESS SIZE
1052
1489
515
705
201 287
336
497
0
200
400
600
800
1000
1200
1400
1600
2012/13 2013/14
Total Improper Conduct
Dockets
Small Businesses
Medium Business
Large Businesses
14
COMPLIANCE ANALYSIS – SECURITY BUSINESS INSPECTIONS/INVESTIGATIONS
4746
625 472 464 438 379 569
313
2013/14
Total Inspections/Investigations Deploying Unregistered Security Officers Deploying Untrained Security Officers Failure to Pay Annual Fees Regulation 10 Documents Failure to pay Mininum Wages
15
COMPLIANCE ANALYSIS – SECURITY OFFICER INSPECTIONS/INVESTIGATIONS
23804
1962 3621
9874
4644 5804
0
5000
10000
15000
20000
25000
2013/14
Total Inspections/Investigations Unregistered Security Officers
Untrained Security Officers Non Compliance with PSIRA ID Cards
Non Compliance with Uniform Not Linked to a Business
16
COMPLIANCE ANALYSIS – FIREARMS
313
48
345
55 55
2013/14
Businesses using Firearms
Number of Businesses Allowing Security Officers to use own Firearms
Security Officers carrying Firearms
Number of Security Officers using personal Firearms
Not Competent or could not submit Competency Certificates
17
FIREARM ENQUIRIES PROCESSED
918
1 119
390 370
528
749
2012/13 2013/14
Application Received From CRF
Application Declined
Application Recommended
18
Security Business Total
Withdrawal (Annual Fees) 3 227
Voluntary Withdrawal 99
Withdrawals at Code of Conduct Enquiries 39
Upliftment of Suspensions 82
Withdrawals (Reg. 5 : Infrastructure & Capacity) 1
Registrations Suspended (Annual fees) 2 262
REGULATORY SUB-COMMITTEE
Security Officers Total
Withdrawal 27
Withdrawals at Code of Conduct Enquiries 11
Registrations Suspended 24
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LEGAL SERVICES
20
REGULATORY PROSECUTIONS
1375 1366
1039
160
1303
Dockets received and perused
Charge Sheets Issued
Summons Issued Cases Finalised at Code of Conduct
Enquiries
Cases Finalised through
Settlement
Regulatory Prosecutions 2013/14
21
PROSECUTIONS (… cont’d)
Settlement Agreements (Dockets)
Head Office (GP, NW, NC & Lim),
513
W/Cape, 173 E/Cape, 111
KZN, 506
22
APPLICATION FOR EXEMPTION
• A total of 7 applications for exemption were received by PSiRA of which 1 was granted and 2 cases were dismissed. The exemption applications are reflected in the below Table:
23
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REGISTRATION
24
SECURITY OFFICERS REGISTRATION
Total No. Of SOs (Employed)
Male Female
2012/2013 445 407 382 577 62 830
2013/2014 487 058 393 034 94 024
0
100 000
200 000
300 000
400 000
500 000
600 000
Employed Security Officers (SOs)
• The registered active (employed) security officers have increased by 9.35%.
25
SECURITY OFFICERS APPLICATIONS PROCESSED
100009
130 544
78 953 85 522
3 343 3 573
17 713 13 361
0 5 529
0 47
2012/13 2013/14
Application Received Application Approved Application Rejected
Application Pending Provisionally Rejected Withdrawn
26
SECURITY OFFICERS REGISTRATION
Province/ Regions
No. Of SOs 2012/13
No. Of SOs 2013/14
Gauteng 176 829 196 530
Mpumalanga 30 654 32 307
Eastern Cape 38 005 40 391
Western Cape 45 276 52 185
Limpopo 32 297 36 444
North West 27 619 27 779
Free State 16 805 17 427
Northern Cape 4 290 4 772
KwaZulu Natal 73 662 79 225
TOTAL 445 407 487 058
27
PROVINCIAL BREAKDOWN OF BUSINESS REGISTRATION
Province/ Regions No. of Active
Registered Business
2012/13
No. of Active
Registered Business
2013/14
Gauteng 3 319 3053
Mpumalanga 635 534
Eastern Cape 704 672
Western Cape 990 942
Limpopo 1 096 867
Northwest 396 349
Free State 267 222
Northern Cape 115 120
Kwazulu Natal 1 509 1385
Total 9 031 8144
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TRAINING
29
ACCREDITED TRAINING CENTRES
173
28 54
21 17 6 48 30
87
464
143
25 48
19 15 6 39 29
82
406
ACCREDITED TRAINING PROVIDERS
2012 / 2013 2013 / 2014
30
COURSE REPORTS
Course reports
Number of
course reports
2012/13
Number of
course
reports
2013/14
Course reports on hand end March 8768 1703
Course repaorts received during April to
March 364015 393812
Course reports processed during April to
March 369077 384809
Course reports returned during April to
March 2003 922
Course reports carried over to April 1703 9784
31
TRAINING SUB-COMMITTEE
2012/2013
INSTRUCTOR APPLICATIONS CONSIDERED
RECOGNITION OF PRIOR LEARNING
APPLICATIONS CONSIDERED
Total
received Approved Rejected
Additional
information
required
Total
received Approved Rejected
Additional
information
required
94 74 10 10 50 44 4 2
2013/2014
INSTRUCTOR APPLICATIONS CONSIDERED
RECOGNITION OF PRIOR LEARNING
APPLICATIONS CONSIDERED
Total
received Approved Rejected
Additional
information
required
Total
received Approved Rejected
Additional
information
required
87 75 3 9 30 25 1 4
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HUMAN CAPITAL
33
COMPOSITION OF PERMANENT STAFF PER PROGRAMME
Total staff composition excluding interns and employees on fixed term contracts is 211
59.24% 19.43%
15.17%
6.16%
Law Enforcement
Finance and Admin
Communication
Corporate Serv
34
COMPOSITION OF STAFF PER PROGRAMME
137
51 36
14
238
Law
Enforcement
Finance &
Admin
Comm &
Admin
Corporate
Services
Tatal
Staff Composition per Programme including Interns
and employee on Fixed Contract
35
PERSONNEL COST PER PROGRAMME 2013/14
29%
10% 7% 6%
51%
Law Enforcement
Finance & Admin
Comm & Admin Corporate Services
Total
% of Personnel Cost Per Programme
VACANCY RATE PER PROGRAMME
At the beginning of the year under review, staff composition was 206
During the year 28 appointments were made and we had 23
terminations
24%
35%
14%
19%
Law
Enforcement
Finance & Admin Comm & Admin Corporate
Services
% of Vacancy Rate per Programme
37
EMPLOYMENT AND VACANCIES
Total number of vacancies during the year under review is 75.
0 1
8
33
26
7
Top Mgmt Snr Mgmt Prof & Mid Mgmt
Skilled and Tech
Semi-Skilled Unskilled
Total No. of Vacancies per Occupational Level
38
REASONS FOR TERMINATION (PERMANENT AND CONTRACT
The aforesaid percentages depict various reasons of 37 terminations of employment which took place during the year under review.
0.0
54.0%
16.0%
3.0%
27.0%
0.0
0.1
0.2
0.3
0.4
0.5
0.6
Death Resignation Dismissal Retirement Contract expired
Total
Death Resignation Dismissal Retirement Contract expired
39
LABOUR RELATIONS MANAGEMENT
At least 37 disciplinary actions were taken during the year under review
1
10
8 7
6
Formal
Counselling
Verbal
Warning
Written
Warning
Final W.
Warning
Dismissal
Disciplinary Matters Finalised
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RESEARCH AND DEVELOPMENT
41
Private Security Industry Guarding Sector
- Some of the recommendations of the research
• The Authority to address its poor data base system to prevent
transgressors to re-register as security service providers
• Extreme exploitations still rife within the guarding sector
• PSIRA to explore the integration of its database with social media
applications to allow guards to interact on non compliance issues
• Compliance by all security providers must be monitored online
• Create much needed incentives for compliance by employers.
2013/14 RESEARCH AND DEVELOPMENT
42
Private Security Electronic Sector
― Some of the recommendations of the research
• Globally, manufacturing, distribution, and installation of security
equipment and technological systems, is one of the fastest growing
sectors of the private security industry
• Majority of this sector were not registered with PSIRA due to awareness
• The electronic security sector has become a critical player in the provision
of security in South Africa
• An awareness campaign is needed to shift perceptions and encourage
conformity with the Act, for an improved outlook for the Authority
• The need to establish and train information security teams(IST’s)
inspectors to monitor the electronic sector
2013/14 RESEARCH AND DEVELOPMENT
43
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2013/14
ORGANISATIONAL PERFORMANCE
44
PERFORMANCE INFORMATION 2013/14
PROGRAMME 1: LAW ENFORCEMENT
45
PROGRAMME 1: LAW ENFORCEMENT Strategic Objective To enable effective compliance and enforcement of PSIRA legislation in order to achieve
behavioural changes in the industry Performance Indicator
Actual Achievement
2012/13
Planned Target
2013/14
Actual Achievement
2013/14
Deviation from planned target
to Actual Achievement for 2013/14
Comment on deviations
Number of inspections concluded at security businesses
3 583
3 000 4 283
Achieved +1 283
The target was set in accordance with staff capacity as at 1st April 2013. Over achievement is as a result of additional inspectors employed during the financial year and interns acquired through SASSETA.
Number of inspections concluded at security officers
20 244
18 000 22 790
Achieved +4790
The target was set in accordance with staff capacity as at 1st April 2013. Over achievement is as a result of additional inspectors employed during the financial year and interns acquired through SASSETA. PSiRA also conducted a number of operations during sporting and other events over weekends and evening to monitor compliance of security officers deployed at these events (i.e CHAN 2014 Championship).
PERFORMANCE INFORMATION 2013/14
PROGRAMME 1: LAW ENFORCEMENT
46
PROGRAMME 1: LAW ENFORCEMENT
Strategic Objective
To enable effective compliance and enforcement of PSIRA legislation in order to achieve behavioural changes in the industry
Performance Indicator
Actual Achievement
2012/13
Planned Target 2013/14
Actual Achievemen
t 2013/14
Deviation from planned target
to Actual Achievement for 2013/14
Comment on deviations
Number of investigations finalized in respect of security service providers
N/A
1920 2 015
Achieved +95
Monthly performance meetings held with Enforcement Department to monitor progress on investigations and ensuring that individual targets are met.
Number of enforcement criminal cases opened against non compliant security service providers
N/A
600 740
Achieved +140
Monthly performance meetings held with Enforcement Department to monitor progress on investigations and criminal cases opened and ensuring that individual targets are met. As part of the Authority’s operational strategy, the Authority also increased the number of operations with other stakeholders, especially the SAPS which resulted in an increase in the number of criminal cases opened and arrests made.
PERFORMANCE INFORMATION 2013/14
PROGRAMME 1: LAW ENFORCEMENT
47
PROGRAMME 1: LAW ENFORCEMENT
Strategic Objective To enable effective compliance and enforcement of PSIRA legislation in order to achieve behavioural changes in the industry
Performance Indicator
Actual Achievement
2012/13
Planned Target 2013/14
Actual Achievemen
t 2013/14
Deviation from planned target
to Actual Achievement for 2013/14
Comment on deviations
Frequency of conducting review of fines regulations
N/A
Annually An external
service provider was appointed in March 2014 to assist in expediting the process.
Not Achieved
The division’s capacity was overstretched and therefore internal resources were focused and projected on high risk strategic targets.
Number of Code of Conduct cases finalised
N/A 1 100
1 463
Achieved
+363
More investigations and inspections took place during the year under review by the compliance and enforcement unit. There was an increase in a number of cases involving minimum wages.
Percentage of code of conduct cases on the roll successfully prosecuted
N/A 85%
89%
Achieved
+4%
The alternative dispute resolution measures in place contributed greatly to the number of cases finalised.
PERFORMANCE REPORT 2013/14
PROGRAMME 2: FINANCE AND ADMIN
48
PROGRAMME 2: FINANCE AND ADMINISTRATION
Strategic
Objective
To be financially stable, sustainable and be able to increase revenue and decrease expenditure
Performance Indicator
Actual Achieveme
nt 2012/13
Planned Target 2013/14
Actual Achievement
2013/14
Deviation from planned
target to Actual
Achievement for 2013/14
Comment on deviations
Date for implementation of Pay-a-bill service via SAPO
N/A
31 October 2013 PSiRA explored alternative solution and an agreement was entered into with ABSA.
Not Achieved
The initiative could not be implemented due PSiRA and SAPO being unable to agree on cost effective rates.
Percentage of revenue collected for billed accounts
79% of revenue collect for billed accounts
80% 73%
Not Achieved
The target was not achieved due to lack of capacity within finance unit
Frequency for conducting review of administrative fees
N/A
Annually The administration fees were review and implemented in March 2014
Achieved
PERFORMANCE REPORT
PROGRAMME 2: FINANCE AND ADMIN
49
PROGRAMME 2: FINANCE AND ADMINISTRATION
Strategic
Objective
To be financially stable, sustainable and be able to increase revenue and decrease expenditure
Performance Indicator
Actual Achieveme
nt 2012/13
Planned Target 2013/14
Actual Achievement
2013/14
Deviation from planned
target to Actual
Achievement for 2013/14
Comment on deviations
Frequency for conducting review of Bad debts N/A
30 June 2013 & 31 March 2014
Write off on irrecoverable bad debts was done
Achieved
Frequency of reporting Financial Performance
Achieved Monthly reporting was done
Monthly
Monthly reporting done
Achieved
Frequency of reporting on Performance Management
N/A
Quarterly Quarterly reporting done
Achieved
Annual Average Ratio of working capital management
0.74:1
Annual Average 1:1 current ratio 1:2 Achieved
Audit Opinion Qualified audit opinion
Unqualified audit opinion
Qualified audit opinion
Achieved
The Authority received an unqualified audit opinion for the year under review.
PERFORMANCE REPORT
PROGRAMME 2: FINANCE AND ADMIN
50
SUB-PROGRAMME: BUSINESS INFORMATION TECHNOLOCY
Strategic Objective: Ensure that PSIRA has cutting edge Technology
Performance Indicator
Actual Achieveme
nt 2012/13
Planned Target 2013/14
Actual Achievement
2013/14
Deviation from
planned target to
Actual Achievemen
t for 2013/14
Comment on deviations
Implementation date for presentation of Business Continuity Plan (Disaster Recovery)
N/A
1 February 2014
Presented to and approved by IT Steering Committee for implementation In January 2014.
Not Achieved
The target was however, achieved within the 2013/14 financial year. Approval by Council on 31 March 2014
Frequency of monitoring and reviewing of IT Strategy
N/A
1 May 2013
Monitoring and review of IT strategy was done in April 2013.
Achieved
Number of IT User Satisfaction Customer Survey to be conducted
N/A
2 2 Surveys were
conducted Achieved
PERFORMANCE REPORT
PROGRAMME 2: FINANCE AND ADMIN
51
SUB-PROGRAMME: BUSINESS INFORMATION TECHNOLOCY
Strategic Objective: Ensure that PSIRA has cutting edge Technology
Performance Indicator
Actual Achieveme
nt 2012/13
Planned Target 2013/14
Actual Achievement
2013/14
Deviation from planned
target to Actual
Achievement for 2013/14
Comment on deviations
Development and implementation of IT policies.
N/A
1 November 2013 Policies were
approved by Council on 31 March 2014
Not Achieved
The target was however, achieved within the 2013/14 financial year. The Policy was presented in March 2014 instead of November 2013 as the Policy had to be endorsed by the IT Steering Committee first before approval by the Council. The first drafted Policies were returned to add committee’s comments and the complete draft was presented in March 2014 to IT Steering committee then to Council in March 2014.
Turnaround time of completion of Business Online Services
N/A
4 Hours of
receiving the incident
Averages 3 hours
Achieved + 1 hour
The over achievement was due to the units member(s) working together to ensure we improve our service delivery.
Turnaround time of completion of IT repairs
N/A
4 hours of receiving the Online web
request
2 hours averages turnaround
Achieved + 2 hours
The over achievement was due to the units member(s) working together to ensure we improve our service delivery.
52
PERFORMANCE INFORMATION
PROGRAMME 3: COMMUNICATIONS AND TRAINING
PROGRAMME 3: COMMUNICATION AND TRAINING
Strategic Objective : Ensure effective Communication with key stakeholders and provide excellent standard of Private Security training
Performance Indicator
Actual Achieve
ment 2012/13
Planned Target 2013/14
Actual Achievement
2013/14
Deviation from planned target to
Actual Achievement for 2013/14
Comment on deviations
Development and implementation of Communication Policy
N/A
Approved and implemented Communication Policy
- The communication policy was approved by Council on 31 March 2014.
- The policy was implemented while awaiting Council’s approval.
Achieved
53
PERFORMANCE INFORMATION
PROGRAMME 3: COMMUNICATIONS AND TRAINING
PROGRAMME 3: COMMUNICATION AND TRAINING
Strategic Objective : Ensure effective Communication with key stakeholders and provide excellent standard of Private Security training
Performance Indicator
Actual Achievement
2012/13
Planned Target
2013/14
Actual Achievement
2013/14
Deviation from planned target to
Actual Achievement for 2013/14
Comment on deviations
Number of public awareness activities on the role of PSIRA
14 Media Statements were issued
8 media statements
- 14 media statements
- 2 media advisory
Achieved
+8
The key purpose was to achieve a greater impact in educating and empowering the various stakeholders about the role of PSiRA with the objective of improving industry compliance. The Authority therefore identified additional media platforms and key strategic issues to engage the various stakeholders and create more awareness about the role of PSiRA.
54
PERFORMANCE INFORMATION
PROGRAMME 3: COMMUNICATIONS AND TRAINING
PROGRAMME 3: COMMUNICATION AND TRAINING
Strategic Objective : Ensure effective Communication with key stakeholders and provide excellent standard of Private Security training
Performance Indicator
Actual Achieve
ment 2012/13
Planned Target 2013/14
Actual Achievement
2013/14
Deviation from planned target to
Actual Achievement for 2013/14
Comment on deviations
Number of public awareness activities on the role of PSIRA
N/A
4 radio talk shows
10 radio talk show/interviews
Achieved
+6
The key purpose was to achieve a greater impact in educating and empowering the various stakeholders about the role of PSiRA with the objective of improving industry compliance. The Authority therefore identified additional media platforms and key strategic issues to engage the various stakeholders and create more awareness about the role of PSiRA.
55
PERFORMANCE INFORMATION
PROGRAMME 3: COMMUNICATIONS AND TRAINING
PROGRAMME 3: COMMUNICATION AND TRAINING
Strategic Objective : Ensure effective Communication with key stakeholders and provide excellent standard of Private Security training
Performance Indicator
Actual Achieve
ment 2012/13
Planned Target 2013/14
Actual Achievement
2013/14
Deviation from planned target to
Actual Achievement for 2013/14
Comment on deviations
Number of public awareness activities on the role of PSIRA
N/A
12 public Awareness activities nationally
- 3 public awareness notice in the Government Gazette on withdrawal of registration of security service providers
- 12 Industry Circulars addressing registration requirements, industry training requirements and obligations of security service providers
Achieved +33 public awareness
The Authority deployed an integrated approach to their awareness initiatives educate and empower the various stakeholders about the role of PSiRA with the objective improving industry compliance. The Authority also ensured that the awareness also include Security Officers and Businesses with more emphasis on compliance.
56
PERFORMANCE INFORMATION
PROGRAMME 3: COMMUNICATIONS AND TRAINING
PROGRAMME 3: COMMUNICATION AND TRAINING
Strategic Objective : Ensure effective Communication with key stakeholders and provide excellent standard of Private Security training
Performance Indicator
Actual Achieve
ment 2012/13
Planned Target 2013/14
Actual Achievement
2013/14
Deviation from planned target to
Actual Achievement for 2013/14
Comment on deviations
Number of public awareness activities on the role of PSIRA
N/A
12 public Awareness activities nationally
- 2 profile PSiRA in the Security Focus Magazine
- 26 awareness session for security services providers were conducted in 9 provinces in partnership with PSSPF with specific focus on the role and functions of PSiRA
Achieved +33 public awareness
The Authority deployed an integrated approach to their awareness initiatives educate and empower the various stakeholders about the role of PSiRA with the objective improving industry compliance. The Authority also ensured that the awareness also include Security Officers and Businesses with more emphasis on compliance.
57
PERFORMANCE INFORMATION
PROGRAMME 3: COMMUNICATIONS AND TRAINING
PROGRAMME 3: COMMUNICATION AND TRAINING Strategic Objective : Ensure effective Communication with key stakeholders and provide excellent standard of Private Security training
Performance Indicator
Actual Achieve
ment 2012/13
Planned Target 2013/14
Actual Achievement
2013/14
Deviation from planned target to
Actual Achievement for 2013/14
Comment on deviations
Date of the launch of the website on the new CI
N/A
30 May 2013 The new Corporate
Identity for PSiRA was officially launched on 1st Nov 2013.
Not Achieved
The target was however, achieved within the 2013/14 financial year.
Capacity challenges within the unit delayed the execution of the launch as per the planned target date.
Development and implemen-tation of the Internal communication strategy
N/A
30 June 2013
Strategy developed by August 2013. Effective implementation took place during 3rd and 4th quarter of 2013/14. The internal communication strategy was approved on the 31st March 2014.
Not Achieved
The target was however, achieved within the 2013/14 financial year. The internal communications strategy was developed and implemented within the 2013/14 financial year while awaiting Council’s approval.
58
PERFORMANCE INFORMATION
PROGRAMME 3: COMMUNICATIONS AND TRAINING
PROGRAMME 3: COMMUNICATION AND TRAINING
Strategic Objective : Ensure effective Communication with key stakeholders and provide excellent standard of Private Security training Performance
Indicator Actual
Achievement
2012/13
Planned Target 2013/14
Actual Achievement 2013/14
Deviation from planned target to
Actual Achievement for 2013/14
Comment on deviations
Date of the launch of the website on the new CI
N/A
30 May 2013
The new Corporate Identity for PSiRA was officially launched on 1st Nov 2013.
Not Achieved
The target was however, achieved within the 2013/14 financial year.
Capacity challenges within the unit delayed the execution of the launch as per the planned target date.
Development and implementation of the Internal communication strategy
N/A
30 June 2013 Strategy developed by August 2013. Effective implementation took place during 3rd and 4th quarter of 2013/14. The internal communication strategy was approved on the 31st March 2014.
Not Achieved
The target was however, achieved within the 2013/14 financial year. The internal communications strategy was developed and implemented within the 2013/14 financial year while awaiting Council’s approval.
59
PERFORMANCE INFORMATION
PROGRAMME 3: COMMUNICATIONS AND TRAINING
PROGRAMME 3: COMMUNICATION AND TRAINING
Strategic Objective : Ensure effective Communication with key stakeholders and provide excellent standard of Private Security training
Performance Indicator
Actual Achievem
ent 2012/13
Planned Target 2013/14
Actual Achievement 2013/14
Deviation from planned target to
Actual Achievement for 2013/14
Comment on deviations
Number of National Events
N/A
4 Events
10 National Events done
Achieved +6
The Authority identified
additional national events that have
significant contribution to a cohesive and inclusive organisational culture.
Number of established Industry compliance forums
N/A
4
8 Provincial Industry Compliance Forums were conducted:
- 4 new PICF establishments in North West, Limpopo, Mpumalanga & Free State.
- 4 PICF conducted in Gauteng, Western Cape, Eastern Cape, KwaZulu Natal.
Achieved +4
The Authority also ensured that PICF
established in other provinces takes place accordingly in achieve industry compliance
through effective stakeholder
engagements.
60
PERFORMANCE INFORMATION
PROGRAMME 3: COMMUNICATIONS AND TRAINING
PROGRAMME 3: COMMUNICATION AND TRAINING Strategic Objective : Ensure effective Communication with key stakeholders and provide excellent standard of Private Security training Performance
Indicator Actual
Achievement
2012/13
Planned Target
2013/14
Actual Achievement 2013/14
Deviation from planned target
to Actual Achievement for 2013/14
Comment on deviations
Frequency of workshops Research Dept hosted
N/A
5 8 research workshops were
hosted by PSiRA: PSiRA Workshop on the
guarding security sector in South Africa 02 August 2013
Workshop on the Electronic Security in South Africa 23 August
Literature Validation and Methodology Workshop 6 September 2013
Research Validation Workshop 13 February 2014
Writers Workshop 14 February 2014
Research Validation Workshop in Swaziland 17 March 2014
Research Validation Workshop in Namibia 24 March 214
Research Validation Workshop in Botswana 27 March 2014
Achieved
+3
The over-achievement was as a result of further search workshops being conducted in Botswana, Swaziland and Namibia.
61
PERFORMANCE INFORMATION
PROGRAMME 3: COMMUNICATIONS AND TRAINING
PROGRAMME 3: COMMUNICATION AND TRAINING
Strategic Objective : Ensure effective Communication with key stakeholders and provide excellent standard of Private Security training Performance
Indicator Actual
Achievement
2012/13
Planned Target 2013/14
Actual Achievement
2013/14
Deviation from planned target to
Actual Achievement for 2013/14
Comment on deviations
Average turnaround time for the conclusion of application registration meeting all the requirements for Individual Security Officers
N/A
30 days
Average turnaround time of 19 days to conclude of the registration of the individuals security officers was achieved
Achieved
Reviewed operational processes, customer/stakeholder awareness and proper communication on registration requirements lessened the burden of delaying registration application by Security Officers.
Average turnaround time for the conclusion of application registration meeting all the requirements for Security Businesses
N/A
30 days
Average turnaround time of 15 days for the conclusion of the Security Business registration achieved.
Achieved
Reviewed operational processes, customer/stakeholder awareness and proper communication on registration requirements lessened the burden of delaying registration application by Security Businesses.
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PERFORMANCE INFORMATION
PROGRAMME 3: COMMUNICATIONS AND TRAINING
PROGRAMME 3: COMMUNICATION AND TRAINING
Strategic Objective : Ensure effective Communication with key stakeholders and provide excellent standard of Private Security training Performance
Indicator Actual
Achievement
2012/13
Planned Target 2013/14
Actual Achievement 2013/14
Deviation from planned target to
Actual Achievement for 2013/14
Comment on deviations
Number of course reports that meets requirements captured
N/A
280 000 384 809 course
reports captured.
Achieved +104 808
Stakeholder awareness on pre-registration requirements and industry growth created an opportunity for new entrance to the market.
Date for the development of policy for new training standards
N/A
31 March 2014 Policy approved by
Council on 31 March 2014
Achieved
Policy approved by Council on 31 March 2014.
MoU with SASSETA developed and to be signed on 1 April 2014.
Implementation plan to be developed once agreement reached with SASSETA.
Number of completed areas of research that are of high priority topics
2 topics
were identified but the
research has not been
completed
2 research topics 2 Research topic
proposals were completed in June 2013. Research findings to be published on June 2014.
Not
Achieved
Research on the topics identified was conducted during the year under review. However, the complete research paper are be to be published in the 2014/15 financial year.
PERFORMANCE INFORMATION
PROGRAMME4: CORPORATE SERVICES
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PROGRAMME 4: CORPORATE SERVICES
Strategic Objective: To ensure that PSIRA has competent and skilled employees that are able to execute their tasks effectively Performance indicator Actual
Achievement
2012/13
Planned Target
2013/14
Actual Achievement
2013/14
Deviation from planned target to
Actual Achievement for
2013/14
Comment on deviations
Number of courses implemented as per training and development plan
N/A
10
23 courses implemented
Achieved
Frequency of conducting employee satisfaction surveys
N/A
Annually
1 employee satisfaction survey conducted
Achieved
Frequency of conducting employee performance assessments
N/A
Bi-Annually
Only 95% of assessment conducted midyear and end of financial year
Not
Achieved
Number of people with disability employed
N/A
1
1
Achieved
PERFORMANCE INFORMATION
PROGRAMME4: CORPORATE SERVICES
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PROGRAMME 4: CORPORATE SERVICES
Strategic Objective: To ensure that PSIRA has competent and skilled employees that are able to execute their tasks effectively
Performance indicator
Actual Achieveme
nt 2012/13
Planned Target 2013/14
Actual Achievement
2013/14
Deviation from planned
target to Actual
Achievement for 2013/14
Comment on deviations
Number of policies developed and reviewed
N/A 6 policies to be developed
Following 6 policies were developed • Employment
Equity • Harassment • Training • Study • Transfer • Retention
Reviewed: - Medical Aid - Telephone - PMS
Achieved
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GOVERNANCE & FINANCIAL RESULTS
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OVERVIEW OF THE PRESENTATION
• Financial Performance
• Financial position
• Cashflow Statement
• Fruitless and wasteful
• Irregular Expenditure
• Audit Outcomes
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STATEMENT OF FINANCIAL POSITION
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CASHFLOW STATEMENT
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TOWARDS A CLEAN AUDIT PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY
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2011/12 Unqualified
Audit on
Financials
2012/13 Qualified Audit on financials
2013/14
Unqualified audit on financials
and Performanc
e
2013/2014 AUDIT OUTCOMES PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY
Fruitless and Wasteful expenditure:
Services rendered Amount Comment
Interest on creditor accounts
27 630 Telkom, Vodacom and Post office paid late due to system error
Balance 27 630
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2013/2014 AUDIT OUTCOMES PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY
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EMPHASIS OF MATTERS
-Significant uncertainties
Finding
PSiRA is a defendent in a lawsuit
Steps taken to address findings
The lawsuit is still being defended. A contingency plan/budget has been drawn up to ensure sustainability of the entity while the case is being pursued in court
-Restatement of corresponding figures
Finding
Corresponding figures for 31 March 2013 have been restated as a result of errors discovered during the year ended 31 March 2014
Steps taken to address findings
Daily, weekly and monthly review of financial records to reduces error rate
Quarterly financial Statement Prepared to address errors in due course
2013/14 AUDIT OUTCOMES
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Emphasis of matter continues : Material losses Findings
– The write of bad debts led to material losses of R27m
Steps taken to address findings
– Debtors collection process reengineered to ensure no unreasonable losses
are incurred through assessment of debtor liquidity frequently.
– Debtor unit re-engineered to ensure that collection is increased going
forward
– Irrecoverable debtors are identified timeously and handed over to legal to
enforce collection.
– Preventative measures as in the legislation implemented to avoid a
reoccurrence.
2013/14 AUDIT OUTCOMES
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Report on other legal and regulatory requirements:
Performance against predetermined objectives
Findings
– Reliability of the reported performance information under the following:
• Code of conduct cases on the roll that were successfully prosecuted could
not be confirmed
• 22 790 individual security officers inspections were conducted for the year
under review
• Out of a sample of 60 security officers, 37 inspections thereof could not be
verified due to lack of supporting documentation
Steps taken to address findings
– A new electronic system is being developed internally to ensure that the data
captured by the inspectors is verifiable.
– A process of documenting prosecutions is being monitored by the Senior
Manager and DD :Law enforcement to ensure that the is no re-occurrence.
2013/14 AUDIT OUTCOMES
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Compliance with laws and regulations
• Internal Audit
- Steps taken
- The Authority has subsequently appointed an audit firm that is
currently in place executing the internal audit function as required
by the PFMA.
• Revenue Management
• Consequence management
– Action Taken
• The authority will be taking disciplinary measure against
individuals who were responsible for the irregular expenditure
• Annual financial statements
• Misstatement identified were corrected
• Measures put in place to prevent recurrence
2013/14 AUDIT OUTCOMES
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• Internal Control
- Steps taken
- The Authority has subsequently appointed an audit firm that is currently in
place executing the internal audit function as required by the PFMA.
• Leadership
- Steps taken
- The Council will ensure that future appointment of the internal audit firms
are planned adequately.
• Financial and Performance Management
‾ An employee of law enforcement responsible for missing records was being
disciplined.
Steps taken
‾ Entire performance information system within law enforcement has been
reviewed and will be standardised and the information subjected to regular
audits and validation.
2013/14 AUDIT OUTCOMES
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2013/2014 AUDIT OUTCOMES PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY
AGSA Management Letter and Action Plan The AGSA has raised a number of issues in the management letter report for the 2013/14 financial year. In response to these matters the PSiRA has designed an Management letters action plan. The action plan sets down:
Timelines within which the issues will be resolved
Who the responsible official is to resolve the issue
The specific action to be taken to resolve the issue
Monitoring is performed by the CFO, Exco, Audit Committee and the
Council.
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2013/2014 AUDIT OUTCOMES PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY
There is also an internal control Dashboard that is provided every
quarter that is used to track the progress on internal control initiatives
The dashboard is reviewed quarterly with each quarterly report
The PSiRA Internal Audit unit is also conducting follow up audits on the
matters raised by the A-G and report their findings to the Audit
committee.
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2013/14 AUDIT OUTCOMES
Steps taken to avoid, detect correct Irregular expenditure:
Capacitating of the Supply Chain Management unit with two new
appointments with one working on contracts
Review/updating and approval of the Supply Chain Management Policy
Implementation of Supply Chain Management Checklist ensuring
compliance with SCM circulars and guidelines
Review of all deviations to ensure validity and need for deviation
Provide training to all staff regarding SCM requirements
Daily review of all requisition to enforce compliance
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THANK YOU
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