The future is now
Alcatel OmniPCX Enterprise
INTERACTIVE COMMUNICATION SOLUTIONSFOR THE ENTERPRISE
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A L C A T E L 3 >
THINK ABOUT IT.Think about it. A communications system that could empower everyone in your company, making
them more flexible and responsive, whether they’re working at the headquarters, or in a branch office,
on the road or even from home.
Think about it. A communications system that comes with multimedia interaction tools, allowing you
to improve your responsiveness to your customers and interact with them the way they want, and
enabling you to better serve their needs.
Think about it. A communications system that enables distributed knowledge working, flexible
deployment of new applications, and cost savings all in one.
Think about it. A distributed highly flexible communications system based on the latest technologies,
allowing you to mix and match building blocks to meet your evolving business needs.
Think about it. A highly reliable communications system that is secure and so easy to manage you
could free up resources for your core business and still make changes as your business dictates.
I T CAN BE YOURS NOW.It’s called the Alcatel OmniPCX Enterprise, the world’s most advanced, future-proof
communications system.
The Alcatel OmniPCX Enterprise is a flexible and highly scalable communications system for
demanding enterprises. With the incorporation of IP technologies and the open, modular design,
you can evolve from your legacy system as your needs dictate. That’s real investment protection.
You can focus on your business while the Alcatel OmniPCX Enterprise takes care of your business
communications.
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> 4 A L C A T E L
ARCHITECTURAL FLEXIBILITY
Go to IP at your own speedThe Alcatel OmniPCX Enterprise is an
innovative approach to renovating your
communications. A best-of-breed and robust IP
solution, the Alcatel OmniPCX Enterprise
unbundles your hardware and software,
with the central processing unit transformed
into an application server and media gateways
able to link a vast array of end-user equipment.
This makes the system flexible to your growth
needs. It integrates with your existing installation
just like any other business application. This
means it allows you to evolve gradually from a
traditional PBX, via a hybrid IP/TDM intermediary
phase, to a full IP-centric solution – without risk,
and interworking smoothly with legacy systems.
Now that’s investment protection!
Reliable and future-orientedThe Alcatel OmniPCX Enterprise has
incorporated key new technologies to offer you
two substantial benefits. First, it has been built
using powerful and robust operating systems,
Unix and Linux. They bring with them reliable
real-time strength for non-stop operation.
They are open systems, providing you with full
flexibility in your architecture without jeopardizing
your current installation. And they are dynamic –
new enhancements, features, and applications are
easily integrated.
The second key advantage derives from the
introduction of SIP – Session Initiation Protocol.
SIP is the way of the future for multimedia
communications. It will enable you to introduce
emerging Webtop multimedia communications –
when you’re ready. In fact, the Alcatel OmniPCX
Enterprise is the first large system worldwide
with generally available support of SIP-based
devices.
So choosing the Alcatel OmniPCX Enterprise
means that you will be prepared for the future.
F L E X I B I L I T Y
The French Space Agency, CNES, selected Alcatel to
supply 14 OmniPCX 4400 communications systems.
They will allow CNES to build an IP-based communications
network connecting the Guyana Space Center with the
CNES center in Toulouse, France and the launch division
based near Paris. As a result, all the CNES centers
will be interconnected, with a high service level to
improve communications performance, allow significant
cost savings and increase network flexibility.
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I N T E L L I G E N TINTELL IGENT NETWORKING
IP networking evaporates distance This is especially important for a large, multi-site
enterprise that has teams working together
across the country or across the globe. It enables
you to leverage the knowledge of all employees –
without spending a lot of money in the process.
The Alcatel OmniPCX Enterprise provides
access to the full range of communications
features across all your sites, making your
campus, WAN, and branch offices into a single
converged enterprise network. It also embraces
your home workers. Alcatel’s seamless wide-area
network of distributed communication servers
is the market leader for feature consistency and
manageability.
And can save you moneyYou also reap the benefit of significant carrier
cost savings. Centralizing PSTN access saves you
multiple subscription costs (for your branch
offices, for example). And with Intelligent Call
Routing through the converged network, you save
on all telephony costs, including international
calls and those to the cellular network.
There’s another big advantage for you, too.
With a single, distributed system, you have only
one system to manage, instead of hundreds
or thousands of individual components.
You can manage all your sites centrally. In fact,
a converged IP network also means that when
your needs expand, you can easily and rapidly
distribute new applications throughout all
your sites using the existing voice and data
infrastructure.
“We defined three key criteria when we launched a call
for bids: quality of service, the performance delivered
by product technology, and the cost of migrating to a
new system.
The solution proposed by Alcatel… was the best on all
counts. Convergence of our networks will enable us to
reduce our communications costs by 20% to 30%.”
Laiki Group, Cyprus
Y
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M A N A G E A B I L I T Y
> 6 A L C A T E L
HIGHEST RELIABILITY
Why take risks?You need a secure and highly available network.
Fortunately for you the Alcatel OmniPCX
Enterprise leverages Alcatel’s unique voice
and data security skills to deliver the very best
in network security for your IP telephony and
multimedia applications.
The built-in standards-based security solutions
and system design protect your communication
system – and your business.
You benefit from:
• Hardened communication servers (Unix/Linux)
• Geographic communication servers
redundancy and resilent data base mirroring
• Full featured campus and branch office
survivability
• Standard integration with firewalls
• Embedded protection against hacker toll fraud
• Communication server self-defense
mechanisms (denial of service)
And the Web contact center is designed to
protect your back-office applications.
Should you feel the need to further strengthen
your system security, Alcatel can provide you
with a range of specialized professional services.
Simplified management for powerful communicationSystem management is crucial to the quality
of your communications.
The Alcatel OmniPCX Enterprise offers
a powerful range of management solutions
to facilitate control of your networks locally,
nationally, or globally.
But management should not be a burden on your
resources. Alcatel management tools are based
on open standards, with flexible Web access to
all network management modules such as
configuration, performance, topology, accounting,
and more. They allow you to easily manage
moves, additions, and changes. A single database
is all that’s needed to manage remote locations
centrally.
In addition, you can select a Quality of Service
policy to guarantee voice quality that’s
appropriate for your needs. Furthermore, IP
telephony may be integrated into the enterpise
network management environment.
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Y
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C U S T O M E RCUSTOMER INTERACTION
Built-in customer careYour communications system has many tasks
to fulfill. Surely communicating with customers,
keeping them satisfied, and securing their loyalty
is among the most important. In this respect,
the Alcatel OmniPCX Enterprise is unrivaled.
It comes in powerful synergies with the Alcatel
contact center solutions bringing you optimized
corporate communications.
With the easy-to-deploy Alcatel OmniPCX
Enterprise contact center solution, you interact
with customers using their preferred means of
communication. Your customer wants to
communicate by e-mail or instant messaging?
No problem. Via the Web? Sure. Voice and fax –
of course. Full, flexible, and optimum customer
response is possible by integrating communications
into your business applications.
It’s easy to be responsiveThere’s another big advantage, too. Your contact
center agents can be distributed right across your
network, anywhere in the world, rather than
grouped all in one room. When peaks occur,
agents can easily log in and handle customer
requests with full access to customer data, then
log out again when the rush is over.
And with the built-in CRM connectors, you can
enhance your CRM applications such as sales
automation or the help desk. We have leveraged
the open, distributed architecture of the Alcatel
OmniPCX Enterprise to deliver a full IP virtual
contact center, lowering your costs and
increasing flexibility and effectiveness.
We have made the contact center not only easy
to deploy, but easy to manage – at all levels:
for management, supervisors, and the agents
themselves. You can also easily adjust its size as
your business evolves.
With the Alcatel OmniPCX Enterprise you have
a complete, cost-effective, and customer-centric
solution.
• It is five times more expensive to hook new customers than to retain current ones.
• One satisfied customer will inform seven others.
• 70% of identifiable reasons why customers leave have nothing to do with the
products. Lack of personal attention is a major reason why customers go elsewhere.
• The modern contact center is a strategic Customer Relationship
Management tool.
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AGILE
> 8 A L C A T E L
AGILE WORKPLACEInternet technologies are the way of the future.
They are powerful, versatile, and easy to use in
the workplace. A distributed architecture based
on open standards brings a mix of robustness
and immense flexibility.
Alcatel has combined the two in its state-of-the-
art Alcatel OmniPCX Enterprise to offer you an
innovative, future-proof business communication
solution that brings you multiple benefits,
not least of all the possibility to substantially
increase employee productivity.
Work smartIn today’s knowledge-based economy, you need
to leverage the skills of employees. They need to
be empowered – satisfied both with the way they
work and the tools they work with. Tools that
enable them to be flexible, have knowledge at
their fingertips, and be responsive to customers.
That’s what the Alcatel OmniPCX Enterprise
is designed to provide. For example, it gives
you the same advanced communication features
on fixed or mobile phones, or a PC.
It also supports the best soft phone * on the
market, which integrates smoothly into your
existing business environment.
*Network WorldFusion award, 2002
Work on the moveA complete on-site mobility solution comes
embedded in the system. It provides your staff
with the same communication facilities when
they are on the move as they would have in their
office, leveraging all the latest mobility technologies.
Most of your employees will be moving around
the premises at one time or another, yet they will
always be available to take customer calls.
That’s because the Alcatel OmniPCX Enterprise
comes complete with on-site wireless phones,
support for wireless-LAN based phones and a
DHCP server to even make PCs mobile. With
the Alcatel OmniPCX Enterprise, on-site mobile
phones provide the same features as their
desktop equivalents – dial-by-name, multi-line,
etc. Plus, internal calls are free.
You don’t see much of your sales force or technical
support staff, because they are constantly on the
road. But with the Alcatel OmniPCX Enterprise,
it’s as though they were next door. Each person
can have a single phone number, and can choose
to have calls automatically routed to an off-site
cellular phone or, via VPN, to a client PC, whichever
is most convenient – with full security assured.
In addition, voicemail, fax mail, e-mail, and
Web-based applications and information are right
at their fingertips.
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And when you reshuffle your offices, upheaval
and maintenance costs are eliminated with
Alcatel’s wireless office. The Alcatel OmniPCX
Enterprise associates a user’s on-site mobile phone
with his/her PC on the LAN, so from anywhere
on the campus, employees have complete access
to all telephony services and applications.
Work from homePeople who work from home can be fully
integrated into the enterprise communication
network and knowledge base with the easy-to-use
and easy-to-deploy remote user solution. The link
is made via a simple modem, an ISDN router, or a
high-speed DSL or cable modem line. With a
multimedia PC, remote users can send or receive
data and have access to the same telephony
services as on-site staff – phone directories, call
by name, direct inward dialing, manager/assistant
features, and more.
Work with versatile toolsThe Alcatel ReflexesTM phones, a complete range
of mobile and digital handsets now complemented
by an IP version, are feature-rich to simplify
and speed up communication. A key feature
is the intuitive user interface; it guides the user
through each operation, saving valuable time –
and frustration.
Soft phones offer huge productivity potential,
giving PC users full access to advanced telephony
features and operating seamlessly with other
business applications such as Lotus Notes and
Microsoft Outlook. Now, with the new Web-based
Soft phone, you can integrate telephony functions
into employees’ daily work environment without
the need to manage software on remote workers’
PCs.
The Alcatel OmniPCX Enterprise versatile
e-Communication Center gives you the ultimate
in power and flexibility using the latest Web
technologies. A full set of communications
applications such as unified messaging,
Soft phone, teamwork management, and call
routing assistant from any device, anywhere, any
time. All of this is available from a personalized
home page, meaning the user is always working
in a familiar environment.
The e-Communication Center means a voice-
enabled Web, with access to information from
a telephone using VXML and text to speech
capability. And Web-enabled voice, that is, access
to all telephony functions from your Web browser.
Your staff will be delighted.
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N O T A L O N E
> 1 0 A L C A T E L
YOU ARE NOT ALONE
The Alcatel OmniPCX Enterprise comes from
one of the leading suppliers of voice and data
communications systems.
The Alcatel OmniPCX Enterprise combines
state-of-the-art voice with advanced
communications services, bridging the gap
between the worlds of data and voice and
offering you a smooth transition, at your own
pace, to a full IP-based architecture without
compromising services and quality.
To help in that transition, with the applications
you need and the support you deserve, Alcatel
can provide you with a full range of professional
services through its broad network of skilled
business partners across the world.
Rest assured that there is an Alcatel System
Integrator nearby, ready with the experience
and know-how to support and counsel you.
Alcatel Business Partners are trained by skilled
specialists to bring the customized support your
business requires to keep your Alcatel OmniPCX
Enterprise performing at its best.
They will design the optimal solution for you and
evolve it as your business evolves. They will also
design and build new applications to meet your
changing needs. In fact, they can offer you a whole
spectrum of services, from installation support,
hotline, hardware maintenance, software support,
audit, professional services, right through to repair
services. Everything you need to ensure that your
Alcatel OmniPCX Enterprise performs optimally.
The Alcatel OmniPCX family is designed to satisfy the needs of enterprises in all market segments and is scalable from 6 to 50,000 users,
in a stand-alone or networked configuration. The Alcatel OmniPCX Office is a versatile and eminently affordable solution for small
businesses. And its big brother, the Alcatel OmniPCX Enterprise, is both a dynamic and easy-to-manage solution for medium-sized
companies as well as being powerful and flexible enough to handle the demands of large, multi-site enterprises.
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WHY CHOOSE ALCATELE
2001 Product of the Year Award from Internet
Telephony Magazine “Alcatel’s OmniPCX 4400
is a clear leader in the IP PBX system sector
of the IP telephony industry. We’re proud to
recognize their hard work and innovation with
a Product of the Year Award for 2001,”
said Rich Tehrani, president of TMC and group
editor-in-chief of INTERNET TELEPHONY®.
International Engineering Consortium’s (ICE)
InfoVision Award “The InfoVision Awards are
committed to recognizing and applauding those
companies that not only strive for and achieve
excellence, but also whose vision results in a
positive impact on the growth and advancement
of the industry,” says John Janowiak, IEC senior
director. “The Alcatel OmniPCX 4400 is an
example of a product that has achieved a level of
excellence well-deserving of this recognition.”
Computing Awards for Excellence Network
Product of the Year (U.K.) The latest version of
the Alcatel OmniPCX 4400 was shortlisted,
showing features that provide remote branch
offices with lower communications costs and
improved voice quality over IP networks. It also
demonstrated the Alcatel OmniPCX 4400 having
an enhanced network management platform
‘OmniVista’ making network management simpler
and more accessible.
Network World World Class Winner for Alcatel
4980 Soft Phone Alcatel’s 4980 Soft Phone was
clearly a cut above the others, earning our World
Class Award. In the features realm, this product
supported 37 of the 41 features we deemed
necessary for use in a corporate setting. Alcatel’s
product also topped the ticket in terms of
installation, ease of use and configuration.
2002 eWeek eXcellence Award Alcatel’s OmniPCX
4400 is an enterprise-class telephony product
that can integrate with existing phone systems
and provides superior branch-office survivability
over competitive products.
Miercom’s Networks As Advertised Award
Based on competitive tests of 10 leading IP PBXs
recently conducted by Miercom, the Alcatel
OmniPCX 4400 received high praise for its
scalability, voice quality and low latency.
The system offers many amenities for third-party
IP connectivity. Miercom Lab Testing Summary
Report, February 2002.
TMC Labs Innovation Award “Choosing Alcatel’s
OmniPCX 4400 as a Innovation Award winner was
a no-brainer for several reasons, but in particular
since it is the only true “open” IP-PBX platform,”
said Tom Keating, vice president and chief
technology officer and executive technology
editor, TMC Labs. “By running on UNIX, the
Alcatel OmniPCX 4400 demonstrates openness,
robustness, resilience, and scalability not seen
in many competing products.”
��
A number of awards have confirmed the outstanding power and quality of Alcatel business
communications systems.
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www.alcatel.com4274567 - GB - 03/2003 - Alcatel Business Systems32 avenue Kléber - 92707 Colombes - France - RCS Paris B 602 033 185This document does not constitute a contract - The functions mentioned are country-specific and availability depends on the public network to which systems are connected.Alcatel reserves the right to modify characteristics without prior notice.All trademarks are the property of their respective companies.Pictures: Pixland - Design: Art Connexion - 5192 - Printed in EEC on chlorine-free paper.
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