Alcatel Enterprise - Akçaba Communications · The future is now Alcatel OmniPCX Enterprise INTERACTIVE COMMUNICATION SOLUTIONS FOR THE ENTERPRISE 5192P ABS …

The future is now

Alcatel OmniPCX Enterprise

INTERACTIVE COMMUNICATION SOLUTIONSFOR THE ENTERPRISE

5192P ABS CORR OXE large.qxd 24/03/2003 11:49 Page 2

> 2 A L C A T E L

THE VISION


A L C A T E L 3 >

THINK ABOUT IT.Think about it. A communications system that could empower everyone in your company, making

them more flexible and responsive, whether they’re working at the headquarters, or in a branch office,

on the road or even from home.

Think about it. A communications system that comes with multimedia interaction tools, allowing you

to improve your responsiveness to your customers and interact with them the way they want, and

enabling you to better serve their needs.

Think about it. A communications system that enables distributed knowledge working, flexible

deployment of new applications, and cost savings all in one.

Think about it. A distributed highly flexible communications system based on the latest technologies,

allowing you to mix and match building blocks to meet your evolving business needs.

Think about it. A highly reliable communications system that is secure and so easy to manage you

could free up resources for your core business and still make changes as your business dictates.

I T CAN BE YOURS NOW.It’s called the Alcatel OmniPCX Enterprise, the world’s most advanced, future-proof

communications system.

The Alcatel OmniPCX Enterprise is a flexible and highly scalable communications system for

demanding enterprises. With the incorporation of IP technologies and the open, modular design,

you can evolve from your legacy system as your needs dictate. That’s real investment protection.

You can focus on your business while the Alcatel OmniPCX Enterprise takes care of your business

communications.


> 4 A L C A T E L

ARCHITECTURAL FLEXIBILITY

Go to IP at your own speedThe Alcatel OmniPCX Enterprise is an

innovative approach to renovating your

communications. A best-of-breed and robust IP

solution, the Alcatel OmniPCX Enterprise

unbundles your hardware and software,

with the central processing unit transformed

into an application server and media gateways

able to link a vast array of end-user equipment.

This makes the system flexible to your growth

needs. It integrates with your existing installation

just like any other business application. This

means it allows you to evolve gradually from a

traditional PBX, via a hybrid IP/TDM intermediary

phase, to a full IP-centric solution – without risk,

and interworking smoothly with legacy systems.

Now that’s investment protection!

Reliable and future-orientedThe Alcatel OmniPCX Enterprise has

incorporated key new technologies to offer you

two substantial benefits. First, it has been built

using powerful and robust operating systems,

Unix and Linux. They bring with them reliable

real-time strength for non-stop operation.

They are open systems, providing you with full

flexibility in your architecture without jeopardizing

your current installation. And they are dynamic –

new enhancements, features, and applications are

easily integrated.

The second key advantage derives from the

introduction of SIP – Session Initiation Protocol.

SIP is the way of the future for multimedia

communications. It will enable you to introduce

emerging Webtop multimedia communications –

when you’re ready. In fact, the Alcatel OmniPCX

Enterprise is the first large system worldwide

with generally available support of SIP-based

devices.

So choosing the Alcatel OmniPCX Enterprise

means that you will be prepared for the future.

F L E X I B I L I T Y

The French Space Agency, CNES, selected Alcatel to

supply 14 OmniPCX 4400 communications systems.

They will allow CNES to build an IP-based communications

network connecting the Guyana Space Center with the

CNES center in Toulouse, France and the launch division

based near Paris. As a result, all the CNES centers

will be interconnected, with a high service level to

improve communications performance, allow significant

cost savings and increase network flexibility.


A L C A T E L 5 >

I N T E L L I G E N TINTELL IGENT NETWORKING

IP networking evaporates distance This is especially important for a large, multi-site

enterprise that has teams working together

across the country or across the globe. It enables

you to leverage the knowledge of all employees –

without spending a lot of money in the process.

The Alcatel OmniPCX Enterprise provides

access to the full range of communications

features across all your sites, making your

campus, WAN, and branch offices into a single

converged enterprise network. It also embraces

your home workers. Alcatel’s seamless wide-area

network of distributed communication servers

is the market leader for feature consistency and

manageability.

And can save you moneyYou also reap the benefit of significant carrier

cost savings. Centralizing PSTN access saves you

multiple subscription costs (for your branch

offices, for example). And with Intelligent Call

Routing through the converged network, you save

on all telephony costs, including international

calls and those to the cellular network.

There’s another big advantage for you, too.

With a single, distributed system, you have only

one system to manage, instead of hundreds

or thousands of individual components.

You can manage all your sites centrally. In fact,

a converged IP network also means that when

your needs expand, you can easily and rapidly

distribute new applications throughout all

your sites using the existing voice and data

infrastructure.

“We defined three key criteria when we launched a call

for bids: quality of service, the performance delivered

by product technology, and the cost of migrating to a

new system.

The solution proposed by Alcatel… was the best on all

counts. Convergence of our networks will enable us to

reduce our communications costs by 20% to 30%.”

Laiki Group, Cyprus

Y


M A N A G E A B I L I T Y

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HIGHEST RELIABILITY

Why take risks?You need a secure and highly available network.

Fortunately for you the Alcatel OmniPCX

Enterprise leverages Alcatel’s unique voice

and data security skills to deliver the very best

in network security for your IP telephony and

multimedia applications.

The built-in standards-based security solutions

and system design protect your communication

system – and your business.

You benefit from:

• Hardened communication servers (Unix/Linux)

• Geographic communication servers

redundancy and resilent data base mirroring

• Full featured campus and branch office

survivability

• Standard integration with firewalls

• Embedded protection against hacker toll fraud

• Communication server self-defense

mechanisms (denial of service)

And the Web contact center is designed to

protect your back-office applications.

Should you feel the need to further strengthen

your system security, Alcatel can provide you

with a range of specialized professional services.

Simplified management for powerful communicationSystem management is crucial to the quality

of your communications.

The Alcatel OmniPCX Enterprise offers

a powerful range of management solutions

to facilitate control of your networks locally,

nationally, or globally.

But management should not be a burden on your

resources. Alcatel management tools are based

on open standards, with flexible Web access to

all network management modules such as

configuration, performance, topology, accounting,

and more. They allow you to easily manage

moves, additions, and changes. A single database

is all that’s needed to manage remote locations

centrally.

In addition, you can select a Quality of Service

policy to guarantee voice quality that’s

appropriate for your needs. Furthermore, IP

telephony may be integrated into the enterpise

network management environment.


Y

A L C A T E L 7 >

C U S T O M E RCUSTOMER INTERACTION

Built-in customer careYour communications system has many tasks

to fulfill. Surely communicating with customers,

keeping them satisfied, and securing their loyalty

is among the most important. In this respect,

the Alcatel OmniPCX Enterprise is unrivaled.

It comes in powerful synergies with the Alcatel

contact center solutions bringing you optimized

corporate communications.

With the easy-to-deploy Alcatel OmniPCX

Enterprise contact center solution, you interact

with customers using their preferred means of

communication. Your customer wants to

communicate by e-mail or instant messaging?

No problem. Via the Web? Sure. Voice and fax –

of course. Full, flexible, and optimum customer

response is possible by integrating communications

into your business applications.

It’s easy to be responsiveThere’s another big advantage, too. Your contact

center agents can be distributed right across your

network, anywhere in the world, rather than

grouped all in one room. When peaks occur,

agents can easily log in and handle customer

requests with full access to customer data, then

log out again when the rush is over.

And with the built-in CRM connectors, you can

enhance your CRM applications such as sales

automation or the help desk. We have leveraged

the open, distributed architecture of the Alcatel

OmniPCX Enterprise to deliver a full IP virtual

contact center, lowering your costs and

increasing flexibility and effectiveness.

We have made the contact center not only easy

to deploy, but easy to manage – at all levels:

for management, supervisors, and the agents

themselves. You can also easily adjust its size as

your business evolves.

With the Alcatel OmniPCX Enterprise you have

a complete, cost-effective, and customer-centric

solution.

• It is five times more expensive to hook new customers than to retain current ones.

• One satisfied customer will inform seven others.

• 70% of identifiable reasons why customers leave have nothing to do with the

products. Lack of personal attention is a major reason why customers go elsewhere.

• The modern contact center is a strategic Customer Relationship

Management tool.


AGILE

> 8 A L C A T E L

AGILE WORKPLACEInternet technologies are the way of the future.

They are powerful, versatile, and easy to use in

the workplace. A distributed architecture based

on open standards brings a mix of robustness

and immense flexibility.

Alcatel has combined the two in its state-of-the-

art Alcatel OmniPCX Enterprise to offer you an

innovative, future-proof business communication

solution that brings you multiple benefits,

not least of all the possibility to substantially

increase employee productivity.

Work smartIn today’s knowledge-based economy, you need

to leverage the skills of employees. They need to

be empowered – satisfied both with the way they

work and the tools they work with. Tools that

enable them to be flexible, have knowledge at

their fingertips, and be responsive to customers.

That’s what the Alcatel OmniPCX Enterprise

is designed to provide. For example, it gives

you the same advanced communication features

on fixed or mobile phones, or a PC.

It also supports the best soft phone * on the

market, which integrates smoothly into your

existing business environment.

*Network WorldFusion award, 2002

Work on the moveA complete on-site mobility solution comes

embedded in the system. It provides your staff

with the same communication facilities when

they are on the move as they would have in their

office, leveraging all the latest mobility technologies.

Most of your employees will be moving around

the premises at one time or another, yet they will

always be available to take customer calls.

That’s because the Alcatel OmniPCX Enterprise

comes complete with on-site wireless phones,

support for wireless-LAN based phones and a

DHCP server to even make PCs mobile. With

the Alcatel OmniPCX Enterprise, on-site mobile

phones provide the same features as their

desktop equivalents – dial-by-name, multi-line,

etc. Plus, internal calls are free.

You don’t see much of your sales force or technical

support staff, because they are constantly on the

road. But with the Alcatel OmniPCX Enterprise,

it’s as though they were next door. Each person

can have a single phone number, and can choose

to have calls automatically routed to an off-site

cellular phone or, via VPN, to a client PC, whichever

is most convenient – with full security assured.

In addition, voicemail, fax mail, e-mail, and

Web-based applications and information are right

at their fingertips.


A L C A T E L 9 >

And when you reshuffle your offices, upheaval

and maintenance costs are eliminated with

Alcatel’s wireless office. The Alcatel OmniPCX

Enterprise associates a user’s on-site mobile phone

with his/her PC on the LAN, so from anywhere

on the campus, employees have complete access

to all telephony services and applications.

Work from homePeople who work from home can be fully

integrated into the enterprise communication

network and knowledge base with the easy-to-use

and easy-to-deploy remote user solution. The link

is made via a simple modem, an ISDN router, or a

high-speed DSL or cable modem line. With a

multimedia PC, remote users can send or receive

data and have access to the same telephony

services as on-site staff – phone directories, call

by name, direct inward dialing, manager/assistant

features, and more.

Work with versatile toolsThe Alcatel ReflexesTM phones, a complete range

of mobile and digital handsets now complemented

by an IP version, are feature-rich to simplify

and speed up communication. A key feature

is the intuitive user interface; it guides the user

through each operation, saving valuable time –

and frustration.

Soft phones offer huge productivity potential,

giving PC users full access to advanced telephony

features and operating seamlessly with other

business applications such as Lotus Notes and

Microsoft Outlook. Now, with the new Web-based

Soft phone, you can integrate telephony functions

into employees’ daily work environment without

the need to manage software on remote workers’

PCs.

The Alcatel OmniPCX Enterprise versatile

e-Communication Center gives you the ultimate

in power and flexibility using the latest Web

technologies. A full set of communications

applications such as unified messaging,

Soft phone, teamwork management, and call

routing assistant from any device, anywhere, any

time. All of this is available from a personalized

home page, meaning the user is always working

in a familiar environment.

The e-Communication Center means a voice-

enabled Web, with access to information from

a telephone using VXML and text to speech

capability. And Web-enabled voice, that is, access

to all telephony functions from your Web browser.

Your staff will be delighted.


N O T A L O N E

> 1 0 A L C A T E L

YOU ARE NOT ALONE

The Alcatel OmniPCX Enterprise comes from

one of the leading suppliers of voice and data

communications systems.

The Alcatel OmniPCX Enterprise combines

state-of-the-art voice with advanced

communications services, bridging the gap

between the worlds of data and voice and

offering you a smooth transition, at your own

pace, to a full IP-based architecture without

compromising services and quality.

To help in that transition, with the applications

you need and the support you deserve, Alcatel

can provide you with a full range of professional

services through its broad network of skilled

business partners across the world.

Rest assured that there is an Alcatel System

Integrator nearby, ready with the experience

and know-how to support and counsel you.

Alcatel Business Partners are trained by skilled

specialists to bring the customized support your

business requires to keep your Alcatel OmniPCX

Enterprise performing at its best.

They will design the optimal solution for you and

evolve it as your business evolves. They will also

design and build new applications to meet your

changing needs. In fact, they can offer you a whole

spectrum of services, from installation support,

hotline, hardware maintenance, software support,

audit, professional services, right through to repair

services. Everything you need to ensure that your

Alcatel OmniPCX Enterprise performs optimally.

The Alcatel OmniPCX family is designed to satisfy the needs of enterprises in all market segments and is scalable from 6 to 50,000 users,

in a stand-alone or networked configuration. The Alcatel OmniPCX Office is a versatile and eminently affordable solution for small

businesses. And its big brother, the Alcatel OmniPCX Enterprise, is both a dynamic and easy-to-manage solution for medium-sized

companies as well as being powerful and flexible enough to handle the demands of large, multi-site enterprises.


A L C A T E L 1 1 >

WHY CHOOSE ALCATELE

2001 Product of the Year Award from Internet

Telephony Magazine “Alcatel’s OmniPCX 4400

is a clear leader in the IP PBX system sector

of the IP telephony industry. We’re proud to

recognize their hard work and innovation with

a Product of the Year Award for 2001,”

said Rich Tehrani, president of TMC and group

editor-in-chief of INTERNET TELEPHONY®.

International Engineering Consortium’s (ICE)

InfoVision Award “The InfoVision Awards are

committed to recognizing and applauding those

companies that not only strive for and achieve

excellence, but also whose vision results in a

positive impact on the growth and advancement

of the industry,” says John Janowiak, IEC senior

director. “The Alcatel OmniPCX 4400 is an

example of a product that has achieved a level of

excellence well-deserving of this recognition.”

Computing Awards for Excellence Network

Product of the Year (U.K.) The latest version of

the Alcatel OmniPCX 4400 was shortlisted,

showing features that provide remote branch

offices with lower communications costs and

improved voice quality over IP networks. It also

demonstrated the Alcatel OmniPCX 4400 having

an enhanced network management platform

‘OmniVista’ making network management simpler

and more accessible.

Network World World Class Winner for Alcatel

4980 Soft Phone Alcatel’s 4980 Soft Phone was

clearly a cut above the others, earning our World

Class Award. In the features realm, this product

supported 37 of the 41 features we deemed

necessary for use in a corporate setting. Alcatel’s

product also topped the ticket in terms of

installation, ease of use and configuration.

2002 eWeek eXcellence Award Alcatel’s OmniPCX

4400 is an enterprise-class telephony product

that can integrate with existing phone systems

and provides superior branch-office survivability

over competitive products.

Miercom’s Networks As Advertised Award

Based on competitive tests of 10 leading IP PBXs

recently conducted by Miercom, the Alcatel

OmniPCX 4400 received high praise for its

scalability, voice quality and low latency.

The system offers many amenities for third-party

IP connectivity. Miercom Lab Testing Summary

Report, February 2002.

TMC Labs Innovation Award “Choosing Alcatel’s

OmniPCX 4400 as a Innovation Award winner was

a no-brainer for several reasons, but in particular

since it is the only true “open” IP-PBX platform,”

said Tom Keating, vice president and chief

technology officer and executive technology

editor, TMC Labs. “By running on UNIX, the

Alcatel OmniPCX 4400 demonstrates openness,

robustness, resilience, and scalability not seen

in many competing products.”

��

A number of awards have confirmed the outstanding power and quality of Alcatel business

communications systems.


www.alcatel.com4274567 - GB - 03/2003 - Alcatel Business Systems32 avenue Kléber - 92707 Colombes - France - RCS Paris B 602 033 185This document does not constitute a contract - The functions mentioned are country-specific and availability depends on the public network to which systems are connected.Alcatel reserves the right to modify characteristics without prior notice.All trademarks are the property of their respective companies.Pictures: Pixland - Design: Art Connexion - 5192 - Printed in EEC on chlorine-free paper.


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Alcatel Enterprise - Akçaba Communications · The future is now Alcatel OmniPCX Enterprise INTERACTIVE COMMUNICATION SOLUTIONS FOR THE ENTERPRISE 5192P ABS …