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Page 1: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

Active ListeningTechniques

Page 2: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

Overview of Presentation

What is active listening?

Why do we practice it?

How do we practice it?

Page 3: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

What is active listening?

Active listening involves:

communicating verbally and nonverbally

practicing “uninterrupted” listening

restating the message

observing the sender’s nonverbal signals

Page 4: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

Why practice active listening?

Helps us understand others better

Show others we respect them

Allows us to receive accurate messages

Enables us to respond appropriately

Page 5: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

How to practice active listening

Physical environment

Attending posture: SOLER

Listening skills

Questioning skills

Page 6: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

Physical environment

Ensure privacy

Minimize interruptions

Eliminate barriers

Page 7: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

Attending posture

Nonverbal skill = SOLER S= squarely face person O= use open posture L= lean toward the person E= use eye contact R= relax, keep it natural According to Gerald Egan, author of the supplement you read from the

“Skilled Helper: A Problem-Management Approach to Helping

Page 8: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

Listening skills Reflective statements get at the real

meaning Nonverbal and verbal cues often conflict! Recognize nonverbal posture: It’s the

real thing!

boredclosedoverwhelmed

Page 9: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

Questions skills

Ask questions…not too many

Avoid “why” questions

Ask open-end questions

Page 10: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?

Summary of Presentation

What is active listening?

Why do we practice it?

How do we practice it?


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