Active Listening Techniques Slide 2 Overview of Presentation What is active listening? Why do we practice it? How do we practice it? Slide 3 What is active listening? Active listening involves: communicating verbally and nonverbally practicing uninterrupted listening restating the message observing the senders nonverbal signals Slide 4 Why practice active listening? Helps us understand others better Show others we respect them Allows us to receive accurate messages Enables us to respond appropriately Slide 5 How to practice active listening Physical environment Attending posture: SOLER Listening skills Questioning skills Slide 6 Physical environment Ensure privacy Minimize interruptions Eliminate barriers Slide 7 Attending posture Nonverbal skill = SOLER S= squarely face person O= use open posture L= lean toward the person E= use eye contact R= relax, keep it natural According to Gerald Egan, author of the supplement you read from the Skilled Helper: A Problem-Management Approach to Helping Slide 8 Listening skills Reflective statements get at the real meaning Nonverbal and verbal cues often conflict! Recognize nonverbal posture: Its the real thing! bored closed overwhelmed Slide 9 Questions skills Ask questionsnot too many Avoid why questions Ask open-end questions Slide 10 Summary of Presentation What is active listening? Why do we practice it? How do we practice it?