Achieving a Successful Water Meter
Installation Project
Presentation by
and
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• More than 3,500 employees
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Custom-packaged IT solutions
Dynamic analysis and evaluation
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(roofs, walls, waterproofing)
Engineering diagnostics
Mechanical, electrical, and plumbing consulting
Property condition assessments and facility
condition assessments
Since 1992, State law required water meters to be installed as part of all new construction.
In 2004 the California State Legislature passed AB 2572 requiring all water supplies to install water meters on all customers connections by January 1, 2025.
In 2011 the City of Lodi commenced a water meter installation program that was to be completed in 7 years.
Scope of Project:• Population 60,000• Area 3.0 sq. miles• Water Users 21,000• Water Meters 16,000• Project Budget $50 Million
What is the definition of a successful project?•On time•On Budget•Happy customers
Three keys to obtain a successful project1.Finding and implementing the right
decision making process in the field2.Finding and using the right people for
the job3.Spending the resources necessary to
keep the customers happy
What does it mean to keep the customer happy?
Doing whatever it takes
Feedback
1.Right Decision Making Process2.Right People for the Job3.Keep the Customer Happy
Remember