Access Services
FY 2004 ADA Paratransit Plan
Attachment A – Paratransit Plan Principles
Plan Goal
Continue to provide ADA complementary paratransit service in accordance with the ADA regulations and the needs of the community in a cost effective manner.
Plan Objectives
Base plan on realistic expectations of ADA complementary paratransit service, demand and costs
Encourage improved fixed-route accessibility throughout LA County
Seek new funding to provide support services to augment ADA paratransit service
Impacts on Ridership
Next-day reservations and service - added scheduling efficiency
Service adjustments (open returns, no-show corrections, unforeseen circumstances)
August 2002 fare changeAvailability of other services - muni and
local dial-a-rides, taxi subsidy programs, etc.
Develop Service Model
Establish realistic expectations of ADA paratransit service
Next-day reservationsRespond to customer input for same-
day service componentDevelop service policies and
standards that are achievable and consistent with the service design
Service Model Concepts
Meet all ADA paratransit demand and add non-ADA same-day service component for customer convenience
Subsidy program to provide additional same day trips
Amount of resources for subsidy program will vary, depending on trip demand and funding
Service Model - Policies
Reservation Hours 6 a.m. to 10 p.m. Scheduling time needed to better share
next-day rides Ensure someone at provider to answer
phones whenever vehicles are on the streetHold time of 4 minutes to allow
reservationists more time with customers Allow multiple reservations in one call
Other Plan Elements
Group tripsSanta Clarita faresTransfer point change to Olive View
HospitalTrip-by-trip Eligibility based on
functional ability to use fixed route transit service
Other Plan Elements (cont’d)
Combining standing order and next-day trips
Fare payment alternatives - non-cash option for implementation
Vehicle funding alternativesCreate the Access Services
Foundation
Recommendations
Next-day with same-day service component
Ongoing communication with member agencies, community and MTA
Clear policies and proceduresRolling five-year planning cycle to be
established with Business Plan in early ‘03
Timeline for Approval
Community Meetings through Nov. and Dec.
Community Advisory Committee 11/12Annual Meeting in Concept 11/14MTA Operations Committee meeting
11/21Access Services Board meeting 12/9MTA Board meeting 12/12
Timeline for Implementation
Maximum advance reservations limitation change - upon completion of the public involvement and training process
Coupons - immediatelyRemaining plan elements - July 1,
2003