Access Services

FY 2004 ADA Paratransit Plan

Attachment A – Paratransit Plan Principles

Plan Goal

Continue to provide ADA complementary paratransit service in accordance with the ADA regulations and the needs of the community in a cost effective manner.

Plan Objectives

Base plan on realistic expectations of ADA complementary paratransit service, demand and costs

Encourage improved fixed-route accessibility throughout LA County

Seek new funding to provide support services to augment ADA paratransit service

Impacts on Ridership

Next-day reservations and service - added scheduling efficiency

Service adjustments (open returns, no-show corrections, unforeseen circumstances)

August 2002 fare changeAvailability of other services - muni and

local dial-a-rides, taxi subsidy programs, etc.

Develop Service Model

Establish realistic expectations of ADA paratransit service

Next-day reservationsRespond to customer input for same-

day service componentDevelop service policies and

standards that are achievable and consistent with the service design

Service Model Concepts

Meet all ADA paratransit demand and add non-ADA same-day service component for customer convenience

Subsidy program to provide additional same day trips

Amount of resources for subsidy program will vary, depending on trip demand and funding

Service Model - Policies

Reservation Hours 6 a.m. to 10 p.m. Scheduling time needed to better share

next-day rides Ensure someone at provider to answer

phones whenever vehicles are on the streetHold time of 4 minutes to allow

reservationists more time with customers Allow multiple reservations in one call

Other Plan Elements

Group tripsSanta Clarita faresTransfer point change to Olive View

HospitalTrip-by-trip Eligibility based on

functional ability to use fixed route transit service

Other Plan Elements (cont’d)

Combining standing order and next-day trips

Fare payment alternatives - non-cash option for implementation

Vehicle funding alternativesCreate the Access Services

Foundation

Recommendations

Next-day with same-day service component

Ongoing communication with member agencies, community and MTA

Clear policies and proceduresRolling five-year planning cycle to be

established with Business Plan in early ‘03

Timeline for Approval

Community Meetings through Nov. and Dec.

Community Advisory Committee 11/12Annual Meeting in Concept 11/14MTA Operations Committee meeting

11/21Access Services Board meeting 12/9MTA Board meeting 12/12

Timeline for Implementation

Maximum advance reservations limitation change - upon completion of the public involvement and training process

Coupons - immediatelyRemaining plan elements - July 1,

2003