A Consortial Approach to A Consortial Approach to Administrative SystemsAdministrative Systems
NERCOMP 2002NERCOMP 2002Ed Klonoski, Executive DirectorEd Klonoski, Executive Director
Connecticut Distance Learning ConsortiumConnecticut Distance Learning Consortium
““Emerging Needs…Converging Systems” Emerging Needs…Converging Systems” Copyright Copyright Ed KlonoskiEd Klonoski, 2002. This work is the intellectual property of the author. Permission is granted for this material , 2002. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials
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Institutional Institutional TransformationTransformation
• External ForcesExternal Forces– Communication technologies Communication technologies • • NetworksNetworks– Re-credentialing Re-credentialing • • New competitionNew competition
• Internal ForcesInternal Forces– Student technology expectationsStudent technology expectations– New markets New markets • Faculty Availability• Faculty Availability– Technology driven re-organizationsTechnology driven re-organizations
Transformation Transformation IssuesIssues
• Gradualism vs. RevolutionGradualism vs. Revolution• Re-organization vs. Re-inventionRe-organization vs. Re-invention• Stability vs. DynamismStability vs. Dynamism
Disruptive Disruptive InnovationInnovation
• Underperform established productsUnderperform established products
• Cheaper, simpler, more convenientCheaper, simpler, more convenient
• Appeal to new marketsAppeal to new markets
Clayton Christensen, The Innovator’s Dilemma, Harvard Business School Press, 1997.
Solution: Skunk
Works
Connecticut Connecticut Distance Learning Distance Learning
Consortium Consortium
• MISSIONMISSION: : Promote Quality Distance LearningPromote Quality Distance Learning
• 4.5 years old4.5 years old
• Publicly funded--$2.5 MPublicly funded--$2.5 M
• 42 members42 members
Emerging IT Needs: Emerging IT Needs: Disruptive InnovationDisruptive Innovation
• Distance LearningDistance Learning
• CapitalizationCapitalization
• Strategic PlanningStrategic Planning
• Resource integrationResource integration
Clayton Christensen, The Innovator’s Dilemma, 1997.
A Consortial ITA Consortial ITCompanyCompany
• Futures FocusedFutures Focused• Solutions FocusedSolutions Focused• ExperimentalExperimental• Quick ActingQuick Acting• A Learning CompanyA Learning Company
CTDLC MembersCTDLC Members
• Albertus Magnus College Albertus Magnus College • American Radio Relay LeagueAmerican Radio Relay League• CC System (12 institutions)CC System (12 institutions)• ChamberMusic PlusChamberMusic Plus• Charter Oak State CollegeCharter Oak State College• Coast Guard AcademyCoast Guard Academy• Connecticut CollegeConnecticut College• CSU System (4 institutions)CSU System (4 institutions)• Dept. of Higher EducationDept. of Higher Education• Fairfield UniversityFairfield University• Quinnipiac UniversityQuinnipiac University• RensselaerRensselaer at Hartfordat Hartford• Sacred Heart UniversitySacred Heart University• SERCSERC
St. Joseph CollegeSt. Joseph CollegeSt. Vincent’s CollegeSt. Vincent’s CollegeState Dept. of EducationState Dept. of EducationTalcott Mountain Science CenterTalcott Mountain Science CenterTeikyo Post UniversityTeikyo Post UniversityTrinity CollegeTrinity CollegeUniversity of BridgeportUniversity of BridgeportUniversity of Connecticut University of Connecticut University of HartfordUniversity of HartfordUniversity of New HavenUniversity of New HavenVocational Technical High SchoolVocational Technical High SchoolWesleyan UniversityWesleyan UniversityWest Haven Child Development Ctr.West Haven Child Development Ctr.Yale UniversityYale University
Course GrowthCourse Growth
Distance Learning Courses
936
68 87
141 155
216
278
385
050
100150200
250300350
400450
Spring1998
Fall1998
Spring1999
Fall1999
Spring2000
Fall2000
Spring2001
Fall2001
Spring2002
Semester
Cou
rses
Off
ered
Enrollment Enrollment GrowthGrowth
Distance Learning Enrollments
106351
10161266
21002411
3546
4040
0
500
1000
1500
2000
2500
3000
3500
4000
4500
Spring1998
Fall 1998 Spring1999
Fall 1999 Spring2000
Fall 2000 Spring2001
Fall 2001
Semester
Num
ber
Enr
olle
d
General ServicesGeneral Services
• Portal Web Site for CTPortal Web Site for CT
• Course AwardsCourse Awards
• Program AwardsProgram Awards
• Workforce Development GrantsWorkforce Development Grants
• K-16 Faculty DevelopmentK-16 Faculty Development
• 200200KK Marketing Budget Marketing Budget
Technical ServicesTechnical Services
• Course Production & Hosting Course Production & Hosting • Sample Course for New StudentsSample Course for New Students• Online Faculty Training CoursesOnline Faculty Training Courses
– K-12 & Higher EducationK-12 & Higher Education
• Faculty Development WorkshopsFaculty Development Workshops• 7-Day Help Desk7-Day Help Desk
Technical ServicesTechnical Services
• Statewide Online Library Statewide Online Library
• Online registration and e-commerceOnline registration and e-commerce
• Multiple Course Management SystemsMultiple Course Management Systems– WebMentor—2 licensesWebMentor—2 licenses
– Blackboard—11 licensesBlackboard—11 licenses
– WebCT—9 CC licensesWebCT—9 CC licenses
Centralized Centralized HostingHosting
• BandwidthBandwidth• Server expertise/efficienciesServer expertise/efficiencies
– SQL databasesSQL databases
• License discountsLicense discounts• E-CommerceE-Commerce• Linkage between servers & policiesLinkage between servers & policies
SavingsSavings
LMS Individual CTDLC Institutions Savings
Learning Management Bb $7,500 $5,500 5 $10,000
Systems WebCT $5,000 $3,500 9 $13,500
$82,500 $59,000 $23,500
Servers Bb $40,000 $0 5 $40,000
WebCT $72,000 $10,000 9 $62,000
$112,000 $10,000 $102,000
Tech Support Bb $62,500 $7,500 5 $55,000
WebCT $108,000 $13,500 9 $94,500
$170,500 $21,000 $149,500
Help Desk $62,500 $30,000 5 $32,500
Total Savings $307,500
Student ServicesStudent Services
• Outcomes AssessmentOutcomes Assessment
• Online TutoringOnline Tutoring
• Advising/Academic SupportAdvising/Academic Support
• Financial AidFinancial Aid
• Student EvaluationsStudent Evaluations
ChallengesChallenges
• ““Portal” Web SitePortal” Web Site– Joint MarketingJoint Marketing– Shared InformationShared Information
• Shared InfrastructureShared Infrastructure– Servers & CMS SoftwareServers & CMS Software– Faculty Development & Tech SupportFaculty Development & Tech Support
• Student ServicesStudent Services– Online Data CollectionOnline Data Collection– Advising/TutoringAdvising/Tutoring
Advantage of Advantage of Consortial ITConsortial IT
• Collaborative BeggingCollaborative Begging
• Plausible DeniabilityPlausible Deniability– Risk managementRisk management
• Freedom to ExperimentFreedom to Experiment– Business focusBusiness focus
• Inter-institutional PlanningInter-institutional Planning
Collaborative Collaborative BeggingBegging
• Legislative PitchLegislative Pitch– Supplying emerging technology to allSupplying emerging technology to all– Sharing the cost and the expertiseSharing the cost and the expertise– Reducing duplicate staffingReducing duplicate staffing– Showcasing H.E. collaborationShowcasing H.E. collaboration
Plausible Plausible DeniabilityDeniability
• Risk ManagementRisk Management– Choosing Software & HardwareChoosing Software & Hardware– Training FacultyTraining Faculty
• K-16K-16
– Provoking Administrative ChangeProvoking Administrative Change
Freedom to Freedom to ExperimentExperiment
• New Needs…New TechnologiesNew Needs…New Technologies– Student SurveysStudent Surveys– Demonstration Program DatabaseDemonstration Program Database– Online MarketingOnline Marketing– Online tutoringOnline tutoring
PlanningPlanning
• Asking the Right QuestionsAsking the Right Questions– API’s & Course Management SoftwareAPI’s & Course Management Software– Online Registration and E-commerceOnline Registration and E-commerce– Financial Aid and SAPFinancial Aid and SAP– Online Student ServicesOnline Student Services
AdvantagesAdvantages
• Consortial IT Provides:Consortial IT Provides:– Venture CapitalVenture Capital– Customized IT solutionsCustomized IT solutions– Risk ManagementRisk Management– Focused Expertise & ResourcesFocused Expertise & Resources– Collaborative PlanningCollaborative Planning
PrinciplesPrinciples
• External OrganizationExternal Organization• Collaborative Problem SolvingCollaborative Problem Solving• Success MeasurementsSuccess Measurements• Menu of ServicesMenu of Services• Small, Focused StaffSmall, Focused Staff• Flexible Resources Flexible Resources
A Consortial Approach to A Consortial Approach to Administrative SystemsAdministrative Systems
NERCOMP 2002NERCOMP 2002Ed Klonoski, Executive DirectorEd Klonoski, Executive Director
Connecticut Distance Learning ConsortiumConnecticut Distance Learning Consortium
““Emerging Needs…Converging Systems” Emerging Needs…Converging Systems”