2017 Citizen Satisfaction Survey
City of Meridian, Idaho
Presented by
June 2017
More than 2,150,000 Persons Surveyed Since 2006 for more than 900 cities in 49 States
A National Leader in Market Research for Local Governmental Organizations…helping city and county governments gather and use survey data to enhance
organizational performance for more than 30 years
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ETC Institute
Agenda
• Purpose and Methodology
• Bottom Line Upfront
• Major Findings• 2
• Summary
• Questions
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Purpose
• To objectively assess citizen satisfaction with the delivery of City services
• To compare the City’s performance with residents in other communities regionally and nationally
• To measure trends from the 2014 survey
• To help determine priorities for the community
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Methodology• Survey Description
� seven-page survey; asked many of the same questions from 2014 survey
� 2nd citizen satisfaction survey administered for the City
• Method of Administration
� by mail, online and phone to a random sample of City residents
� each survey took approximately 15-20 minutes to complete
• Sample size:
� goal number of surveys: 500
� goal far exceeded: 743 completed surveys
� demographics of survey respondents accurately reflects the actual population of the City
• Confidence level: 95%
• Margin of error: +/- 3.6% overall
Location of Survey Respondents
City of Meridian
2017 Community
Survey
Good Representation throughout the City6
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Bottom Line Up Front� Residents Have a Very Positive Perception of the City
� 93% rated Meridian as an “excellent” or “good” place to raise a family� 92% rated Meridian as an “excellent” or “good” place to live
� The City Is Moving in the Right Direction� Satisfaction ratings have increased in 64 of 84 areas since 2014
� Satisfaction with City Services Is Much Higher in Meridian Than Other Communities� Satisfaction with the Overall Quality of City Services rated 30%
above the U.S. Average, and 25% above the Mountain Region Average
� Meridian rated above the U.S. Average and Mountain Region Average in 42 of the 46 areas
� Highest Priorities for Residents Are: 1) Roads/Traffic/ Transportation, 2) Education/Schools, and 3) Growth/Development
Major Finding #1Residents Have a Very Positive
Perception of the City
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Over 90% of Residents Rated Meridian as an Excellent or Good Place toLive and Raise a Family 9
79% of Residents Feel the City Exceeds Expectation in the Overall Quality of City Services; Only 3% Feel the City Doesn’t Meet Expectations 10
69% of Residents Feel the City Is Headed in the Right Direction; Only 10% Don’t Feel the City Is Headed in the Right Direction 11
Satisfaction Is High for All City Services 12
72% of Residents Feel They Get Their Money’s Worth for City Tax Dollars and Fees; Only 6% Don’t Feel They Get Their Money’s Worth 13
Satisfaction with the Overall Quality of City Services
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ALL Areas Are in BLUE, Which Indicates That the Overall
Quality of City Services Exceeds Expectations in All
Parts of the City
Major Finding #2The City Is Moving in the Right
Direction
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16Significant Increases From 2014: Significant Decreases From 2014:16
17Significant Increases From 2014: Significant Decreases From 2014:17
18Significant Increases From 2014: Significant Decreases From 2014:18
19Significant Increases From 2014: Significant Decreases From 2014:19
20Significant Increases From 2014: Significant Decreases From 2014:20
21Significant Increases From 2014: Significant Decreases From 2014:21
22Significant Increases From 2014: Significant Decreases From 2014:22
23Significant Increases From 2014: Significant Decreases From 2014:23
Major Finding #3Satisfaction Levels in Meridian Are Significantly Higher than
the National and Regional Averages in Most Areas
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25Significantly Higher: Significantly Lower:
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26Significantly Higher: Significantly Lower:
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27Significantly Higher: Significantly Lower:
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28Significantly Higher: Significantly Lower:
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29Significantly Higher: Significantly Lower:
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30Significantly Higher: Significantly Lower:
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31Significantly Higher: Significantly Lower:
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Major Finding #4Top Priorities
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Residents Top Priorities Are: 1) Roads/Traffic/Transportation, 2) Education/Schools, 3) Growth/Development 33
34Top Priorities:34
35Residents Rated Roadway Widening as the Most Important Transportation Improvement 35
Other Findings
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68% Are Very Satisfied or Somewhat Satisfied with Their Overall Experience Downtown; This Is a 9% Increase in Satisfaction from 2014 (59%) 42
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Summary� Residents Have a Very Positive Perception of the City
� 93% rated Meridian as an “excellent” or “good” place to raise a family� 92% rated Meridian as an “excellent” or “good” place to live
� The City Is Moving in the Right Direction� Satisfaction ratings have increased in 64 of 84 areas since 2014
� Satisfaction with City Services Is Much Higher in Meridian Than Other Communities� Satisfaction with the Overall Quality of City Services rated 30%
above the U.S. Average, and 25% above the Mountain Region Average
� Meridian rated above the U.S. Average and Mountain Region Average in 42 of the 46 areas
� Highest Priorities for Residents Are: 1) Roads/Traffic/ Transportation, 2) Education/Schools, and 3) Growth/Development
Questions?
THANK YOU!!
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